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Hi there, We are currently in the review of our app and we got some confusing suggestions to our app review that does not quite make sense for our app and it's capabilities.  Is there a human I can talk to? or the person that was responsible for the review? Much appreciated 

I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?

For some reason the guy I'm speaking to in support believes this to be a "feature request'   So here is my question/issue/feature request. If I type in words of an article, nothing comes in: If I type in the entire title of the article (as if I can remember every articles exact title), then it finds it.So my request is that intercom make the search work normally.

There are certain occasions I need to remove a user account in our platform but would love the option to keep that person's chat history with us in Intercom. They may no longer have a user ID in our own app, but their email would still remain the same. Right now, we archive the user in these scenarios, but that's not quite ideal because they just sort of "disappear" from Intercom. It would be great instead to just demote them from a user back into a lead. This would also allow for the ability to convert them back into a user should they rejoin our platform. Is something like this possible with through the API?

Hey guys, looking on to setup Intercom messenger to work with Arabic Right-to-Left languages. I thought I've seen it once but can not find any evidence now that it can work. Have anyone had any success with it or has any idea how to force it to do the RTL?

Hi! I have a different layout of the website when browsing with desktop or mobile. I would like to use a button bot in mobile browsing. Am I able to do that? The same button doesn´t exist in the desktop version if that makes any difference 🙂 ​The situation is that the messenger won´t fit in the mobile layout and I should be able to hide the messenger when browsing with mobile and instead I would like to use button bot. Can anyone help?

Our organization offers a custom onboarding experience to our clients. It would be a game changer to know if we can see how far individuals have progressed through a series so we know what the user has seen, and what they haven't.

Is it possible to create a newsletter via Intercom?

Hi, I wish to have a user interact with a specific intercom bot directly by clicking on a button. Is that possible? I am aware that we can launch Intercom from a custom button using ```Intercom.client().displayMessenger();``` This opens up the default messenger window based on the conditions mentioned in the docs (https://developers.intercom.com/installing-intercom/docs/android-configuration#section-create-a-custom-launcher  However, I wish to always open up a single custom bot whenever the user clicks on the button regardless of any other conditions.  Is that possible ?

When incorporating the resolution bot into a custom bot, what's the question you ask in order to most optimally trigger the resolution bot answers? Any philosophies here? :)

I tried it yesterday because on paper it sounded really great. However, in our daily business, it made things more uncomfortable. Every chat in the Inbox just says "Talk to a person" (so you can't get an overview about open topics from customers).Does anybody use the new feature with an actual customer service team? It's probably a great addition for teams that are not doing live chat.

I'm looking to hide the button to launch the messenger/operator on certain pages, by URL.Is there any way to achieve this?

Hi, I have integrated intercom in my iOS app. Is it possible to know if user has tapped the send button? PFA Regards,Zahoor

Hi, We are using intercom on our iOS application and giving services to our customers like "Travel booking", "Dining table booking". When our customer want to contact us, before starting the chat we want to show a notice message to the users e.g if user want to book a dining table then we want to show a message like "Please provide restaurant name, number of guests and date time". And if user want to book a travel ticket then we want to show different notice e.g. "Please provide departing airport, datetime, Arriving airport, date and time" etc etc. If showing such notice at the top of the chat is not possible is it possible to ask these questions in a text field depending on the request type e.g. if dining request then showing different fields and if ticket request then different textfields/drop downs? Regards

Hi everyone, I have several onboarding series where each one tries to onboard a user in something. All series ends the same way: if the user hit the series goal -> tag ONBOARDED_Xelse -> tag NOT_ONBOARDED_X and send an email asking for feedback. This works really good, but I need something else :) If the customer doesn't reply the feedback email in a couple of days, I want to tell my CS team to contact her/him. The ideal would be to have a series node to create a Trello card, but I'm ok if I can send an email to cs@... with basic info, ie "Contact {name} of {company} that wasn't onboarded in X". I couldn't find a way to do this, is this possible? Thanks!

I have a list of users in a spreadsheet that I'd like to all have tagged in intercom with a specific tag. Is there a way to do this?

There is no shortage of conversations to mine, and I've given it a couple of days as the help material suggests it's an overnight process.

HI! I was evaluating other digital adoption platforms and I already like the direction Intercom is taking. I want to understand what's in store so that I can be confident that I made a decision for the long term.  What's planned for product tours? For example, are things like Tooltips and Checklists in plan?

I want to use this to get an idea of which HC articles we should be developing to answer the more straight forward questions.

I've set up a Series that includes a Post with an embedded video clip. I would like to see how it will all look when it's live, but I can't find a way to preview a post.  When I see it in the builder, the video clip does not consistently play. and when it does play, I don't hear sound even if I click.

Is there a way to search "full text" through the conversations? For example if I am looking for any conversations that include the word "circle" or something. I do not see much search options unless you explicitly tag something.

Is it possible to trigger a Series by recent page views? I can see the data in a user profile but not in the rules.

We have around 25 different Series so it would be really nice to be able to group them together in the main Series overview page. i.e.Onboarding Series xOnboarding Series yOnboarding Series z Trial Expired Series xOnboarding Series yOnboarding Series z I can't see there's a way to do this, or am i missing something?

I have this message in my acc Team invite emails can’t be sent right now as your app is being reviewed. I don't know why my acc didn't pass the review. And in support, nobody answers to me (now a week). What can I do, because in the message about the review they say that I should contact support, but nobody answers!

Hello, I need to manager automatically our customer who try to reach us out of office hours.I thought that was a basic feature but it seems not...So it seems I need to set up a custom bot to be able to send automatically an out off office message. I need to display this message each time a customer intent to contact us through intercom out of our office so every weekdays night and on weekends.  But obviously, impossible to find anything out in helpdesk, and I don't expect an anwser from intercom support team before severals months...So thank in advance for your help and feed back !