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I have made a custom GPT, which I am using to create articles for our company, with full html-coding applied. Which we used to create articles in Zendesk. This week we moved to Intercom. I was under the impression that most tools, from this time of day (2025), support html-coding and html-desgining.But now that we have moved to Intercom, what I read online, it is impossible to change the html of the articles within the designer. Which is key for quickly creating and changing articles. Also, Intercom provides very little support for HTML and CSS coding in general. Because of this, we seem to be unable to add (styled) blockquotes with custom colors and lines (appearance). See below.For example, this block underneath to highlight something importantFor example, the FAQ underneath to show additional questions, which can be unfolded by clicking on them. Main concernIf it is possible to create the above or something very similar that would be nice. But this does still not help me out, becaus

Response from the Support team : So I have just checked with one of our engineering teammates and they have confirmed that the side conversation creation flow creates conversations through the standard email conversation flow, but never accesses parent conversation brand data or inherits any brand configuration.When setting a brand in a conversation, the goal is to have a specific signature. It is unacceptable that when you send a side conversation, a different brand is being used.

A NullPointerException is occurring in the Intercom Android SDK, specifically within the extractErrorString function. The crash happens when the SDK attempts to call getMessage() on a null Throwable object.Stack Trace:Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String java.lang.Throwable.getMessage()' on a null object referenceat io.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString(ErrorStringExtractor.kt:16)...Root Cause Analysis:Upon decompiling the SDK's code, we've identified the root cause in the onResponse method of the setAuthTokens API call.In the onResponse method, when an API response is not successful (!response.isSuccessful()), an ErrorObject is created with a Throwable that is explicitly passed as null.ErrorObject errorObject = new ErrorObject((Throwable)null, response);This ErrorObject is then passed to extractErrorString, which, within its catch block (specifically when parsing the error JSON fails), attem

I'm upgrading to React Native 0.77.2 and using Intercom SDK version @intercom/intercom-react-native 8.5.0. While most features work correctly, the app freezes and crashes on iOS after I open an in-app Intercom message and tap either the close button or interact with a Reaction within the message. Reproduction Steps Launch the app on iOS. Trigger an in-app Intercom message. Tap the "Close" button or interact with a React component rendered within the message. App becomes unresponsive and eventually crashes (ANR).  Relevant Logs (Xcode + Sentry)  Sentry Breadcrumbs show lifecycle events for multiple Intercom-related view controllers: ICMNoteViewController ICMFullScreenInAppViewController ICMInAppHeaderViewController IntercomSDK_ITBBlockListViewController A user touch event was captured: [SentryBreadcrumb] category = touchmessage = closeview = <UIButton frame=(317 4; 44 44)> Multiple slow frame detections logged by SentryFramesTracker: [SentryFramesTrack

Hi Everyone, I am Prakash Hinduja, a financial advisor and consultant with roots in India and a home in Geneva, Switzerland. My career is dedicated to helping high-net-worth individuals and business leaders navigate the complexities of global investment and wealth management. Leveraging my strong background in international finance, I provide bespoke strategies that help clients significantly grow their financial holdings. It's because of these results that some of my clients have affectionately nicknamed me the Prakash Hinduja net worth booster.I'm getting repeatedly logged out of Intercom, and it's interrupting my workflow. I've already tried clearing my cache and checking my browser settings. Has anyone else experienced this, and do you have any suggestions on what else I could check?RegardsPrakash Hinduja Geneva, Switzerland (Swiss)  

I am Prakash Hinduja, a visionary financial strategist originally from Amritsar, India. Currently, I am based in Geneva, Switzerland (Swiss), where I continue to pursue global financial initiatives.Does anyone know how to access or get in touch with Intercom partners for help with setup or expanding our use of the platform? If you’ve worked with them before or have any tips on the process, I’d appreciate your suggestions!RegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

Hello, I am trying to find on your support site how a legit 501c3 human rescue nonprofit like me can get free and discounted services.  We just lost our entire communications system so I am truly desperate for help.  I know that you will probably need to see my IRS EIN documents, so since you’re the boss, you tell me what to do please, as soon as your time allows…I also understand now that Intercom has like there own brand of phone service for businesses which is big on my agenda too.  Please tell me how your voice or VOIP service works… Peace  E

I know that you do not currently offer Automated reporting that users can subscribe to other than setting up the dataset exports to send daily.  Do you plan to add subscriptions for REPORTS so that we can receive them to our email?

Hello,My name is Mukesh karkey , I'm trying to integrate Intercom with my application to receive real-time updates for events like new messages or conversation assignments. How can I set up Intercom webhooks, what event types should I listen for, and how can I handle and process the webhook payloads on my server? Any example code or best practices would be greatly appreciated!

Fatal Exception: java.lang.IllegalArgumentExceptionKey "" was already used. If you are using LazyColumn/Row please make sure you provide a unique key for each item. This is the crash, all I can see in firebase is that we have a screen viewed event for “firebase_screen_class: IntercomRootActivity” and then the crash. I’m on 17,1.0

Mukesh Karkey here, I'm looking for advice on how to create highly targeted messages and in-app tours for specific user groups. I understand Intercom's segmentation capabilities, but I want to know about real-world use cases and best practices. Thanks,Karkey

HelloAfter upgrading my app to Expo SDK 53 (React Native 0.79), the iOS build fails when using @intercom/intercom-react-native.Error message:❌  (ios/Tikin/AppDelegate.swift:1:2)> 1 | #import <IntercomModule.h>    |  ^ no macro named 'import'  2 | import Expo  3 | import React  4 | import ReactAppDependencyProvider› 1 error(s), and 3 warning(s)This line appears in the generated AppDelegate.swift:#import <IntercomModule.h>But #import is not valid in Swift files — this causes the build to fail.Environment: Expo SDK: 53 React Native: 0.79 @intercom/intercom-react-native version: [insert version if known] Build: EAS Build for iOS It seems the native module is injecting Objective-C code (#import) into a Swift file. Is there an update or change needed for compatibility with SDK 53 and RN 0.79?

Is there a way to train or edit customer sentiment within CX Scores assigned to a conversation? For example, I reviewed a low CX Score conversation and it was determined the customer was frustrated, but that was not the case when reading the customer's response. Any tips to reduce the number of low customer sentiment scores? 

The chats do not get assigned even after replying to the chat.

One of the report metrics is to look at time spent on a ticket, and currently the available units are hours, days, years, but I really need the option of minutes. Can this be added or enabled?

We have recently implemented the SDK in our iOS app. Everything works fine but some users report that content can not be loaded? Not sure what is causing this?  

Hey guys!I did setup a flow called “Convert trial users into paying customers” it looks fine but I want to have the following: See my welcome message & preview buttons on the bottom right corner right away before people click on the chat window itself to open it, How to do this? When i open a chat, i’m in an empty conversation, i need to click “Back” and open the conversation with AI agent to make it work. How do i make it chat with AI agent right away? Can i sync Intercom with HubSpot to send automated emails & submit forms?

When trying to log event with `Intercom.client().logEvent` I’m displaying the survey with intercom, the ui contains close button in the right top corner. When try dismissing it with “back” navigation, I go back and then being brought again into the intercom window. Is there a way to dismiss the intercom window? Intercom.client().hideIntercom() does not seem to work

Hi Intercom team,We’re experiencing a React crash that appears to originate inside the Intercom Messenger widget. The error is: Error: Minified React error #185Stack trace points into this script:at Messenger.componentDidUpdate (https://js.intercomcdn.com/app-modern.4b8f9f21.js)at https://js.intercomcdn.com/vendor-modern.50137b6e.jsCould you confirm if this is a known issue?Thanks, Markus

I have several translated articles ready. How can I upload all of them in bulk instead of creating them individually?

In Word when you create an ordered list you get...first bulletsecond bulletsub-bulletIt looks like even the forums have this functionality! Does this exists when writing an article in the help center? I can't seem to find it.

After communication with our provider, this was their answer: I see that the DNS-records help.emvo-medicines.eu aren't referring to the servers of Combell, but are referring to the servers of Amazon.You should download the certificate and install it on the servers of the web hosting of help.emvo-medicines.eu. So what steps must i do in order to have the help.emvo-medicines.eu HTTPS certified?

Some co-workers who don't regularly check Intercom need Slack notifications when a certain number of conversations are linked to a tracker ticket.I’ve considered a few options. The first is a workflow that checks the number of "customer reports" repeatedly, but there isn't a "wait" option in a ticket workflow, only snooze, which I want to avoid.The second option is sending a webhook to a third-party service to check linked conversations via an API call, but this would involve too many calls.Another option is creating a view that filters for customer reports above a certain number, but that doesn’t help since those needing alerts aren’t always on Intercom. Is there a better solution?

Hi,I would like to know if there is a way to have each new conversation in my team's Intercom inbox to be forwarded to an external email address.Thanks

Hi! I'm using Intercom Android SDK 15.15.0 and i caught a crash. The crash happens if you go from the home screen to an empty chat screen -> start a new chat -> send any message -> quickly go back to the home screen -> and press the "Send message" button before the home screen has updated. This sequence of actions leads to a crash with the following logs: java.lang.IllegalStateException: The specified child already has a parent. You must call removeView() on the child's parent first. at android.view.ViewGroup.addViewInner(ViewGroup.java:5601) at android.view.ViewGroup.addView(ViewGroup.java:5387) at android.view.ViewGroup.addView(ViewGroup.java:5327) at android.view.ViewGroup.addView(ViewGroup.java:5299) at androidx.compose.ui.viewinterop.AndroidViewHolder.<init>(AndroidViewHolder.android.kt:99) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:332) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.and