Train Fin

Hi, We have a website https://www.example.com, we want Fin to import contents from it, but exclude all contents in the blogs, with the following pattern: https://www.example.com/blogs/xxx How to do so?  

I was wondering, how exactly FIN using PDF files as a source of data. Is it the same as help portal where FIN reads, interpret the data and use it to compile answers or can it be used as Snippet? Example.Can I create a PDF file where I will list info in the following format If the customer asks “xxxx” question or its variationThen use this as a base for an answer - “yyy”I basically want to eliminate snippets with it. Use PDF file to gather all the snippets, then translate each PDF file to multiple languages and upload them altogether. Covering 2 points - managing multilingual content and uploading snippets-like instructions in a bulk. If Intercom team can take a look at it and let me know if it will work, that would be swell. And of course, if someone else tried this, plesae, let me know :)

Hi there!We have specific terms and languages that we use for the features in our product. When clients reach out to ask questions, they use different terms (i.e. memberships over plans) sometimes, which leads to Fin being unable to resolve their questions since the language in our content doesn’t match their language.Will Fin be able to pick up on these trends and build it’s own glossary of words that equate with the terms that the clients are using overtime? I would like to avoid changing the language of our features in our help center. I understand that there’s an option for things like snippets as well, but I’m wondering if there are features within Fin that could support with this.

Which format work best for Fin? It seems that Snippets are better processed by Fin. In this case, I am wondering if there is a solution to manage this content with efficiency. Is there a way I can isolate snippets on the same subject to make the changes needed? Or should I only count on my classification (titles) to do so? Is there a hierarchy in Fin’s choice to use an article or a snippet? What makes it choose an article from another? Or an article rather than a snippet? Is it based on the same algorythm than the one for the helpcenter?  Question: comment créer une facture?Answer based on those articles:Gestion de trésorerie - Comment importer manuellement une liste de factures ?Gestion de trésorerie - Comment supprimer une facture ?Gestion de trésorerie - Comment supprimer une échéance de paiement ?Utiliser les factures d'avoir

I queried Fin to answer a question from one of our blog posts. While Fin did pull from our blog posts, he pulled an inactive link that resulted in a 404 error. I found the correct link but I don’t know how to correct in Fin. Can someone advise, please?For example: Say Fin pulled www.company.com/blog123However, that resulted in the 404 error. Fin should have pulled www.company.com/blogabcHow do I update the link in Fin? Thank you in advance! 

The external content parser is quite bad on FIN. Sometimes the webpage has a lot of content and the ‘preview’ is just a couple setences.If you have tables or other strucuture components, the parsing is really bad. 

Why is that that the quality of the answers is better - with the same questions- in them demo than in live Fin? I do not get why there is a difference and why the (paid) version available in our account does not answer as good as the demo on the website

Hi, Is it possible to add multiple snippets/records to FIN? Or upload JSON/CSV file?  Thank you,Noam

I’m trying to add Intercom Fin to our Zendesk Help Center and need some help with the JavaScript code they provide. Specifically, I’m not sure what I need to do to edit the snippet provided and replace the example variables (highlighted in red) in the window.intercomSettings object with our own variables for user data. Our Zendesk Help Center does not require users to sign in, so I’m not sure what to replace the variables with.Any help would be much appreciated! 

Hello, we have different pages / platform that provide information about different topics, and i would like to know if it’s possible to provide a preset context to Fin depending on where the user ask the question from ? It could be done by combining Fin with custom bot, but i don’t see any way to provide to Fin some context … is there a way to do so ? Thanks