Custombot into Resobots into Offline Form So I am playing with a simple enough concept - Custombot prompts users for Known Request or New Request. The goal here is no human interaction (until a case is raised). For a known request, we prompt with a typeform for case details and update the case (via typeform SF app) For a New Request, we prompt for natural language, we offer a resobot answer If the answer is yes, path ends If the answer is no, we send a typeform and create a case via the typeform SF app Any anyone done anything similar? Initial tests result in the conversation still being open post sending the app which is something I need to solve for. Bonus points, also tossing up the idea of sending them into our app before sending the typeform, but not sure sending a button asking to login will actually offer any value (beyond knowing who they are).