Intercom Product Area

Can I pass an attribute through the messenger widget code on my page that will assign the conversation to a certain team member?

Different from the question below. I've created an outbound custom bot that I'm A/B testing that is set to show to Leads & Visitors during office hours. However, when I preview the bot it doesn't appear. I've set these bots live and they do not appear to the user either. What am I missing? 😭

I have a number of messages that were created as test messages and never sent - the same with campaigns and series. Is there a way to delete them? I click the checkbox next to the item, but I don't see an option to delete them appear (only "tags"). How do I delete the test data?

We have gotten feedback from customers that the automated outgoing message interferes with their shopping experience. Currently it is set up to show a snippet of a welcome message, and I can clearly see where the CLOSE button is located directly above the chat, but I think quite a few customers are missing that and becoming frustrated. This is primarily happening when customers are shopping on their phones (we do not have an app, just a mobile website) We want to continue to use the snippet feature instead of just using the badge, so I was wondering if there is a way to set up a time frame to allow the message to show. For instance, can I say that it should pop up after 10seconds on the page, but then automatically close 10 seconds later if the customer has not clicked on the chat to engage.

The product category field on our SF Lead object is required. That field is restricted to a set of picklist values (see below screenshot.) Can I build a custom bot to either have the customer choose from a product list that I create OR map whatever answer the user enters to be one of the values in this picklist? Thanks in advance!

I created a Segment, but want to remove some users from it. Is there a way I can do that in bulk, or do I have to go to each individual user to do it? EDIT: It does not appear I can do this even at the individual user level.

The app relaunches out to the conversations dashboard when an image attachment is done. We do not allow gif etc but emotions are allowed. ​I can see the image attached in the chat if you click back in, but obviously the ux is not ideal. ​I am using a galaxy S21.​Tia

Hi, The Last Seen property does not show the correct time when listing the users. As we can see from the screenshot. There is a green circle which means the user is currently online: If I open a user profile, the field last Seen says the correct thing: Just now : For the same user there is also a problem that he does not receive a Post message from Intercom, even if he was really logged on the page. I'm thinking if that could be the reason that his data are not properly updated by Intercom... Could you please explain why the date is not updated?Thank you.

All my article URLs have <domain name>.com/articles/<id>-article-name. I want to do away with the ID value in the URL and change it the name of the article only.  We maintain 9 accounts/business and want to have standard URL as per the article topic and not maintain IDs for every account. How do i update the articles URL for every collection or handle the redirection?  I have pinged on chat support but no reply.

My website is basic, no user logins or anything of that sort. I'd like intercom to remember users as we have regular customers coming in with questions. What's the best way to set that up with Intercom? I tried installing via GTM and it isn't showing up.

I am trying to see if there is a way that I can A/B a product tour using Series. I know that you can A/B test posts, but I am not seeing the same functionality in the Product Tours portion of my series. Has anyone else run into this or know if there's a solution. I would also be open to a workaround using an Intercom integrated app.

I have set up series to send out a post to users, and I observed there could be users who are eligible to be a part of multiple series. Which message will they get first?Since it is an in-app post on the same page of our product, I am a bit confused about what entry rules to add.I have used multiple AND's and OR's on Series started, disengaged, completed, etc. as an entry rule to make sure the message that is relevant goes first. Just wanted to confirm on this.Any help is appreciated.Thanks in advance!

Hello, I would like to know if it's possible to get a pointer on button which is available only by hover and where is it possible to click on it then to go to the next step ?Thank you

How do I connect Route53 cname to help center and articles using custom domains?

How do we open .eml attachments that are sent by a User via an email into the Inbox?

We've set a new custom bot from outbound and set the audience to "Leads and visitors". But the bot was shown to our subscribed users too. How's that happened?

I've set up an Intercom "series" campaign with specific set of entry rules, however when I tested it with a test account, I noticed I received the first series email only a day after I matched all the rules. How do I get my first email in the series to get sent to customers immediately after they match the rules?

How to get grammarly to work with the intercom Inbox

We want to set up a rule to automatically close conversations when unresponsive, but would like to first send out some pester messages to the customer to confirm resolution. E.g. "Is there anything else we can help you with?" sending after X hours of unresponsive, then closing if still unresponsive. Would like to prevent teammates from doing this work manually. Is that an option?

Is there any way to improve the look of forwarded emails to the inbox? Intercom seems to collapse email threads and replies into each other which make it hard to interpret the flow of the inbox. Signatures, images and attachments are also difficult to read/access in plain text view via the Inbox.

Hello !I want to send posts using filters. But I noticed that if I set the post live and then match the filter in the app, I never receive the post. I only receive it if I exit my app account and then sign in again. Do you know why the message isn't send unless i sign in again? (just in case it helps understand the problem : i'm working on a mobile app and I used a "when" condition so that the post is send when the user load a specific screen)

Has there been any change to copying and pasting images from a conversation back into a conversation? If I open an image in another tab or copy an image directly from the conversation I cannot paste back into the conversation or notes.

I created a series with a "rules" element, where I have a "current page url" as a rule. But underneath I'm getting "126 users are in your audience right now" and a list, where a lot of the users have never visited that URL. The wording is quite confusing: "If you set this Series live, they would enter it, as well as new people that start to match your rules." I'm not sure if all the people would be thrown into the series and tagged, or if the audience shows ignores my rule, and only people who visit the URL I've mentioned will be tagged.   

It's supposed to be after 3 minutes of no action, however, while testing the bot and choosing an option, the conversations get closed.  Another problem, the bot doesn't show up on my phone but ist does on another person's phone.

How can I install Intercom on React Native?