Intercom Product Area

Dear Member,We are into online courier service provider business and I have developed a custom chat bot for various purpose, in which tracking number is must. But here, intercom is not pushing that tracking number to Zapier to Google Sheet.  I have tried it by defining new variable but still not working. Can someone help me out how can I do it. Right now, I am only getting Name, Email I'd and tracking number not getting,  Any help will be appreciated as I have tried my best but nothing didn't work yet. Hoping for the resolution else I have to switch any other chatbot which I don't want but because of this restriction I have to move out.

Hey guys one of our clients has requested a DPA from Intercom and I've asked like 5x but no answer other than being directed to a Help article which does not include a DPA - does anyone have one? This is urgent for our business and we are getting no help!

Hi Everybody, We're a small SaaS company (https://trysmartplan.com using Intercom for our Customer Service. I'm the co-founder of the company and in the beginning I did all the customer support. Now we have 5 part time employees covering our customer support shifts. After hiring employees for this job, I have found it hard to stay in the loop of what kind of support we have. Yes I talk to my employees and yes they report feature requests etc. But to feed my gut feeling about what is going on I have to click through a lot: closed, snoozed and open.  The same goes for Quality Assurance. How do you make sure the quality of the responses are good enough? I would love to hear if this is something you also struggle with or if it's just me :) Hope you are all safe. Best regards,Mathias

Hey 👋 ,We want to build a tips and tricks campaign for users based on their usage with our product. The issue is that I can't write all the tips I want now, my thought was to start with a few and to add more tips messages along the way. The problem with that is that users that exited the campaign will not have the option to receive the new messages.  What do you think? Do you have a workaround for that? Thanks :)

I want to have the user click the option for the next path and be redirected to a specific webpage.

Hey folksI want to create a bot where the user can enter an item number and the bot replies with the right price. I have the data in an excel at the moment and it dont want to do it manually (ca. 800 items). Any ideas? Many thanks in advance and a wonderful day!diego

Hi! I'm trying to create a conversation on behalf of a newly created contact via a POST Request to `/conversations`, but continue to run into a 404 "user not found" error.I can retrieve the contact info from the `/contacts/` endpoint, so was expecting to be able to use the "id" or "external_id" to create a conversation for that same user.Any recommendations would be appreciated

For whatever reason, emails sent to users asking them to connect in my messenger leads them to a "502 Bad Gateway." Has anyone else had this issue or know how to resolve it?

Is there any opportunity to see all previous chats of my teammates if they closed them?

Here's my initial list: Ability to cross link between Series. For example, when someone completes a series, be able to send them to another series.Ability to use links/buttons in a message to branch to multiple next outcomes. For example, if user clicks button A they go to tour A; if they click B they go to tour B.Ability to create tags that are assigned to users based on specific actions within a message (i.e., not just "clicked a link" but according to which link they clicked.

We currently have 4 users on using different browsers - predominately Chrome and Microsoft Edge. All Notification preferences are set, however, are beep alert is very sporadic - some days works all day for new chats and then silence.... have looked for a multitude of options - incl.updating/refreshing the browser - anyone have this issue and now of a fix?

Hello, Intercom community. I have an issue with moving the existing auto-messages to the campaign. For some reason they just don't have this option The type of the message is Post

Would love to know more about building automations that can be stopped or triggered by a response, action, or behavior? And on the opposite end, can we keep someone within a helpful onboarding/ activation campaign that continues even if responded to.

Wondering if there is a way to automate tagging our contacts. I have a lrg # of people I need to tag w/the same tag & rather than searching for everyone one-by-one & tagging them I was wondering if there is a way to select a group & tag them all at once.

How to re-arrange articles

I have created my first series, added Entry rules (to match a user segment) and added a post to be delivered to those matching the rules. I must have been doing something wrong because users where moved from "started" straight to "Disengaged". I know I am missing something, but what? I am attaching a screenshot of my series below. I was so thrilled when I saw Series came out because I think the functionality is great! I only wish I could use them! 

I want to create a pitch for my manager for us to start using Articles and I want to show him a preview of what everything will look like when running. I have created articles and collections already, is there a way to preview everything? I know they will love it, but it would certainly help to show a brief walkthrough!

Hi, New to Intercom and apologies if a basic question! We have emails auto forwarded to chat from our generic website email address. We occasionally have to forward these emails on to employees within the organisation who are not users of Intercom. How can we cc / forward others into an email response? Also ensuring any attachments are also sent?? Also, a copy of the emails also get sent to a Reception computer - is there anyway for that inbox to show that an email was responded to within Intercom? Thanks in advance!!

I have intercom in my app and I have just over 3k users how do I send them all a message at the same time without having to send to everyone individually?

Hello, community. I have a Custom Bot that guides users to the most common questions. As with any bot, there is an option to wait for an agent. Unfortunately, if the user picks this option, the task bot also participates which is not look that neat. Example on the screenshot attached  The question is, can I somehow adjust the Custom or Task bots so the situation on the screenshot would not repeat itself? I would still like the Task Bot to inform the user about the time of the response, but not in case if the custom bot already participated   

Is there a way to allow customers that are contacting us via email to get an auto response and have them somehow fill the conversation attributes we need? We have customers that use an on premise not SaaS product. They reach out to us mainly via email. Can we send an auto response back only to conversations inbound via the email channel?

Kia ora and mabuhay to everyone here! I'm Mark, Solutions Architect originally from Manila, now at Wellington, New Zealand working for PaperKite! We've heavily used Custom Bots for our product, Rippl - an award-winning, privacy-based contact tracing solution. You can read all about our Rippl Intercom journey here - https://www.intercom.com/blog/rippl/. We've also helped Volkswagen New Zealand customise and deploy their Intercom Custom Bot to help identify leads and also give them the ability to do quick self-service inquiries. PaperKite has a very strong focus on Conversational UX, which includes chatbots, and are keen to help out and work with anyone interested in this space. I plan on participating actively in this forum, especially in the Operator/Bots space! Looking forward to chatting with you, fellow Connectors!

Is there any function for tagging articles? We're updating designs, and want to edit/retire certain articles after the designs are complete and rolled out. Collections doesn't quite cover this, as the collection would be "things to edit later." For example, we'd like to have the usual collections like "getting started" and "troubleshooting" – there are articles that would be in both of those collections that we know we will need to edit, and instead of going through all our articles, we'd like to find them quickly, edit, and be done.  I'm a n00b to intercom, but the searching I've done, I can't really see a great way to do it, unless we "self tag" by adding a code in the articles themselves that we can search (if the search is a meta search, that is. I presume an admin can do a meta search). Thanks!

We dont already have a bot, but are looking for bots based on intercom for inspiration :)

Is there a way to get aggregate stats for emails (e.g. open rate, click rate, etc.). Other than clicking on an individual email, I don't see any other way to get stats.