Messenger

Hi im developing an app, i want to generate an operator message like this. How to do that ?

how can i setup a recorder in masenger  if the customer has difficulty to type his question he can record it and send  like what's up chat

How do I sent an email out to someone 1 day after the first time they visit a page? I can get it all except for the first time part. Thx

I'm attempting to add Intercom as another avenue of support to our product (we have no chat support currently). There's a cost to adding this, both in the Intercom subscription as well as the training/switching costs of a new process. We're running a pilot with Intercom to see how users interact with it. At the end of it, we'll need to decide if we ramp it up or shut it down. Does anyone have suggestions on how to measure and communicate the benefit of Intercom and if it's worth the costs? Best I've been able to think of is just general industry best practices.

Is there a way to set a display condition for an app in the messenger to only display if the user is accessing the messenger from web (vs mobile app)? In my specific scenario, I want to link to a few of our Product Tours in our messenger so people can easily find them. But since the Product Tours don't display on mobile, I only want these to be available in the messenger if the user is on web, but not if they are in mobile.  So I'd like to essentially add a display condition related to the current device they're using or something.

I have that error on my site with that simple script (code from Intercom integration). I don't know if it is an Intercom error or I missed something on the setup? <script> window.intercomSettings = { app_id: "cgltl5q7" };</script> <script>// We pre-filled your app ID in the widget URL: 'https://widget.intercom.io/widget/cgltl5q7#39;(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/cgltl5q7#39;;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</scri

Our app allows users to click "Report" and the main messenger page with the articles and "send a message" should appear. But for the Android app, the user will be taken to a window that allows them to message us directly, which makes the custom bots and the articles lose their purpose. The only time they see the information is when they click "Report" the 2nd time after messaging us. This is a bit annoying for our support team, since we've taken the time to set up the custom bots and FAQs to save time, only for the users to not see them.  I've contacted Intercom's support before and this is specific to the Android SDK. Hoping this can be fixed soon so we can cut down work for our support team. Thanks!

For conversation tracking purpose I'm wondering if someone has a solution to integrate Intercom with Google Tag Manager so that I can setup a trigger in Google Tag Manager e.g. when a new lead is created in Intercom?

Implement features similar to intercom conversation into the intercom messenger. Start a conversation to the user from intercom messenger rather I have integrated intercom on my system. My system has two users admin and basic. When a basic user logs into the system, he can communicate with intercom normally. What i need is when an admin logs into my system, is there a way that admin can use the intercom messenger to start conversation with users from my system? Not by logging into intercom and replying from there.

We're facing an issue whereby a lot of inbound messages come from users who contact us from our marketing site, blog or from help articles and are then not logged in. Operator asks them If they are existing customers, and when they say yes stops taking any further info. This means we don't know their name, email address, company or even if they are who they say they are. No email means we waste lots of time sending replies that are never read. Is there any action through operator we can do to take these anonymous conversations and associate them with the actual user record we have in Intercom

Hey, i need help because my notifications are not coming on the same time as the costumer says something, and it's been like this for like 4 weeks now. No one answers me on Intercom Helo Chat either, i've sent a lot of messages and no one replies.

How do I recover an archived conversation?

I just signed up, trying to learn how this system works but not able to go beyond " preview the chat experience", How do I go past the "Preview the chat experience"

When a system admin logs into the system and opens the intercom messenger, he/she should be able to start a conversation with the lead users of intercom. Basically, there is list of users in the system. After selecting user we should be able to chat with user in intercom messenger similarly to what we do in the conversation interface of intercom. Is this possible?

Hey all, I’m a solo shop at the moment and and want to use Intercom.  I know I can set Office Hours & reply time - but is there a way to add vacation days or something like that so if I’m out of the office for a few days, Messenger will say something like “Back Thursday” if it’s Monday and I took Monday, Tuesday & Wednesday off? Just trying to manage expectations.  Thank you :)  Dinos

On the Javascript API page - https://developers.intercom.com/installing-intercom/docs/javascript-api-attributes-objects thereis a message attribute "background_color" which says is "Used behind your team profile and other attributes". However it doesn't seem to do anything. What does it do & is there some other way to programmatically change the color scheme of the messenger in an app or site?

If we want the Messenger Launcher to open by default when a page loads, is there an easy fix we can add to the JS snippet?

How do i know when the survey is completed by the user so that I can return a "Thanks for responding" canvas component . How should i close the loaded iframe. ?

Is there a smart way to pull through users information,eg telephone, postcode etc from a Facebook conversation (ad). Leads that land in our inbox provide us with the key details we need but I cant edit any of the fields on the right hand side? any ideas?

Hey, Is there a possibility to encapsulate a url being sent to recent pages after/before it sent? or to remove it for certain users? Thanks!

HI @all I could use some inputs regarding controlling / reports. What do you like to track and how do you do it? My first steps:% of new conversations that are replied toMedian resp. timeMedian first resp time My goal is to find out what we could improve and about the general performance of the livechat. Cheers, Diego  

We need to show the messenger as a section of the web page, not in the iframe/modal. I have tried but didn't get any way to do that. Please help.

For whatever reason, emails sent to users asking them to connect in my messenger leads them to a "502 Bad Gateway." Has anyone else had this issue or know how to resolve it?

We currently have 4 users on using different browsers - predominately Chrome and Microsoft Edge. All Notification preferences are set, however, are beep alert is very sporadic - some days works all day for new chats and then silence.... have looked for a multitude of options - incl.updating/refreshing the browser - anyone have this issue and now of a fix?

I am finding it time consuming to have to update all my hours just to be closed or be opened limited hours on one day.