Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 348 Topics
  • 1,163 Replies

348 Topics

D
DennyNew Participant
asked in Mobile SDKs

Mobile carousel trigger every minute setting erroring out on save

This makes no sense, a week ago I set one of our mobile carousels to trigger every minute to help debug and test in our development environment, today when I try to do it an error says "a message can only be sent every hour".  Something is broken there.

1
Racheal
1 year ago
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SritharNew Participant
asked in Mobile SDKs

Error while 'Rebuild' a project.

I am getting above error while 'Rebuild' a project. AGPBI: {"kind":"error","text":"Can't determine type for tag '<macro name=\"m3_comp_bottom_app_bar_container_color\">?attr/colorSurface</macro>'","sources":[{"file":"/Users/brittognanaraj/.gradle/caches/transforms-3/bc32538fb0414547d4337593d1e2c55f/transfo

2
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1 year ago
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User2045New Participant
asked in Mobile SDKs

Intercom does not contain bitcode

I'm using the React Native Intercom SDK (versions below) and am getting the following build error: /DEV AppCenter-iphoneos/XCFrameworkIntermediates/Intercom/Intercom.framework/Intercom' does not contain bitcode. You must rebuild it with bitcode enabled (Xcode setting ENABLE_BITCODE), obtain an updated library from the vendor, or disable bitcode for this target. @intercom/intercom-react-native: 4.0.0react-native: 0.70.6Node: 14Xcode: 13 What can I do to solve this?

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1 year ago
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NarathNew Participant
asked in Mobile SDKs

In our iOS Swift app, Intercom push notifications do not work on the first launch, but do on future launches

In our first app launch, we need to ask for permission to send notifications. Even when granted, Intercom push notifications do not work for the app until the user relaunches the app. Using Intercom swift package 12.1.0Using automatic swizzle for enabling intercom push notification handlingHave enabled didRegisterForRemoteNotificationsWithDeviceToken in Application Delegate. Thanks for your help.

3
Y
1 year ago
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User2154New Participant
asked in Mobile SDKs

Bug when using React Native SDKs on old iOS devices (iPhone 5s, iPhone 6)

Hello.We want to report an issue with the ‘@Intercom/intercom-react-native’ for old ios devices (iPhone 5s, iPhone 6). The transition effect is incomplete and it does influence the appearance of the header component in a chat.As a pod dependence, we do use the ‘“Intercom”, ‘~> 10.3.5’' version.

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Racheal
1 year ago
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Robin KNew Participant
asked in Mobile SDKs

I think the developers left some debug logging in the v14 iOS SDK

I just upgrade to SDK v14. Now, every time a user logs in, I see some debug logging from the Intercom SDK. Looks like some leftover print() calls that were used to test the new color customization features. I verified with the example app that it is indeed the Intercom SDK and not any of my code.#1D7D1D #C1F1C1 #FFFFFF #FFFFFF #000000 #1D7D1D #FFFFFF #1D7D1D #FFFFFF #FFFFFF(Also, thread checker is still complaining about priority inversion in PINRemoteImageManager)

1
Daniel M15
1 year ago
B
BasNew Participant
asked in Mobile SDKs

react native push notification stopped working for unknown reasons. any idea's on how to fix it?

i have been trying to solve this problem for a while but can't seem to find the cause. though here and some things i found out the might helpif someone was testing the current versions of the app without deleting the older version before recompiling it keept working.despite working on past versions of the app going back now will lead the the same results. 2b. it's possible the issue was also pressent of older versions of the app without anyone noticing but i have gone back to all versions i have access tothis is only about push notifcations them selfs the rest of the funtions remain funtionalpush notifications send directly from fire base still work like expected.

2
Racheal
1 year ago
J
Jacob HNew Participant
asked in Mobile SDKs

How to allow configuration of URLSession?

Hello, Many SDKs allow a URLSession to be injected (and thus configured) into an SDK. Auth0 is such an example. A recent security audit has indicated Intercom is persisting chat information to disk. We'd like to be able to use an ephemeral URLSessionConfiguration on iOS to prevent Intercom from persisting anything to disk. As it stands we have to assume Intercom uses URLCache.shared and clear that manually, which is a non-ideal workaround. Can you please allow for URLSession to be specified by the app implementing the SDK?

1
Racheal
1 year ago
D
DresNew Participant
asked in Mobile SDKs

React Native Android isn't working as expected. DisplayArticle method shows a white screen with "Something went wrong". How do we fix thix?

I am getting this message in settings: "Intercom isn’t installed for your Android app yet" . In the iOS portion, I have the correct message: "Intercom has been installed in your iOS app". I have followed the instructions on adding the latest React Native wrapper and the `displayArticle` method works as expected. On Android, this method will display a white screen with a message similar to "Something went wrong, try again". Is there a solution to this issue?

1
Racheal
1 year ago
W
WalterNew Participant
asked in Mobile SDKs

iOS SDK does not support app-bound domains for webkit webview

Our app uses a webview on iOS.We enabled app-bound domains (https://webkit.org/blog/10882/app-bound-domains/). Since then, we can no longer open any article on Intercom, as it uses WKWebView. Even when we include the domain intercom.help in our allow-list, it still does not work. Our belief is that you do not correctly set "limitsNavigationsToAppBoundDomains" on your WKWebviewConfiguration. We tried to investigate your source code, but we noticed you only provide a binary (not the actual source code).  This is how it looks like. Upon inspection with Safari DevTools, you can verify that intercom.help has loaded (you can read the HTML), but it is not presented. We suppose there is a communication between the native code and the webview that got broken. This is critical for our application. When should I be expecting a reply from your technical team?

1
Daniel M15
1 year ago
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Charlie MNew Participant
asked in Mobile SDKs

Unable to register user on iOS (crashes with "unrecognized selector" error)

Trying to setup Intercom with react-native, got it working well on Android, but stuck on iOS attempting to register users (breaks for both unidentified & identified register methods) Tested a few different versions, all working as expected on Android, but still failing with same exception for iOSNPM Package: @intercom/intercom-react-nativeTested v3.0.3 - v3.0.5iOS Package: Intercom (intercom/intercom-ios)Tested v12.0.0 - v12.4.3React Native (npm): react-nativeTested: v0.66.x + v0.68.x + v0.70.x (latest) Strange part is that it actually worked the very first time tested on iOS simulator using registerUnidentifiedUser() method, then started seeing this exception and now cannot get any version of Intercom.register** to work without throwing this same error (for any/all iOS developers & devices). We have implemented the Intercom.logout() method, and have used it trying to force reset/register again, but no luck. Please help! Here is the full exception & trace for context:Except

3
B
1 year ago
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MartijnNew Participant
asked in Mobile SDKs

iOS: Navigation bar layout issue in Intercom Messenger on iPad.

Hi, Intercom iOS SDK has a layout issue with the navigation bar on iPad on several screens in Intercom Messenger. Steps to reproduce:Present Intercom Messenger on the iPad.Ensure that you have several conversations. Tap “See all your conversations" and open the list of conversations.Observe the corrupted navigation bar in the Conversation list screen. See the attached screenshot 2.Open any conversation and make the keyboard visible.Observe the corrupted navigation bar. See the attached screenshot 3. Additional info: reproduces only on the iPad platformreproduces on the previous and the latest Intercom SDK versionsreproduces on the previous and the latest iOS versions

1
Oseas
1 year ago
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Chris M12New Participant
asked in Mobile SDKs

Is it possible to have the SDK respect dark mode for the messenger chats?

Is it possible to have the SDK respect dark mode for the messenger chats?

1
Racheal
1 year ago
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Rodrigo CNew Participant
asked in Mobile SDKs

My mobile push is not arriving to my Android device.

Hi, i am sending a test push notification to my mobile phone. I did all the steps and the notification appears as sent at intercom ui but i never arrived to my mobile phone (android).My app is build with react native and the device token is well capture

1
Daniel M15
1 year ago
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ShaileshNew Participant
asked in Mobile SDKs

Hi, there I have just added intercom to my react native app and when i launch it in my device the color of most of the text including header text is black instead of being white.

the style of launcher works fine in website but it looks different in the mobile app. Is their some specific reason behind this? Can we make both look same?

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P
1 year ago
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GuillermoNew Participant
asked in Mobile SDKs

Have anyone managed to use new react-native library with hermes-engine for Android?

I recently changed my react native library to the official one. I have no problem en iOS but cant make it work for Android. The error comes from from node_module intercom package, I think it might have something to do with hermes-engine (used for live reloading)This is the error on the console:Anyone have encountered this issue?

2
Racheal
1 year ago
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Jeremy B11New Participant
asked in Mobile SDKs

Will Intercom support Catalyst apps on macOS?

Any word on when you'll support Catalyst apps on macOS? We've been using Intercom on our mobile app, and would love to use Carousels in the Mac App as well.

5
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1 year ago
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User1810New Participant
asked in Mobile SDKs

Intercom iOS gives no update when new messages are coming.

I'm developing iOS app using intercom iOS SDK. Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or goes into background mode, then comes again in foreground mode your help is required?

2
U
1 year ago
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User2429New Participant
asked in Mobile SDKs

Layout issues on some Android devices (using React Native)

It has been reported that on devices with smaller screens the configured layout does not work in the same way. Could anybody help me? 

1
Racheal
1 year ago
T
ThiloNew Participant
asked in Mobile SDKs

Random build error on generateReleaseRFile gradle task

Hi, We randomly get the following error when trying to build an android release build. After building a few times it seems to fix itself but suddenly appears again after some time. This is pretty annoying since it costs unnecessary credits on CI servers. It already happened in react-native-intercom 2.1.0 but also happens now on latest 3.0.5. FAILURE: Build failed with an exception. * What went wrong: Execution failed for task ':@intercom_intercom-react-native:generateReleaseRFile'. > A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable > /Users/vagrant/git/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/release/R-def.txt 

1
Racheal
1 year ago
A
AugustoNew Participant
asked in Mobile SDKs

Issue with iOS integration and carousels.

When we sent a carousel from the website, we noticed that, if the iOS app is in foreground, the carousel is received (it is ticked as "sent" on Intercom's website), but it's never displayed to the user. But, if the app is killed, or in background, while the carousel is being set live, then, upon opening the app and logging the user to Intercom, the carousel is displayed correctly. We tried both with "IntercomAutoIntegratePushNotifications" set to YES, and setting it to NO, adding the following code to the AppDelegate, both to the function "didReceive", and the function "willPresent": let userInfo = response.notification.request.content.userInfo if (Intercom.isIntercomPushNotification(userInfo)) { Intercom.handlePushNotification(userInfo) } 

1
Daniel M15
1 year ago
S
SheeryNew Participant
asked in Mobile SDKs

Exceptions reported by firebase in android sdk

Hi , We have integrated android sdk for intercom in our Flutter app having version 12.3.0. There are few exceptions/ANR that is reported on firebase which I would like to highlight. Can you guy please look into it and let us know the resolution for the same. The screenshots for this are also attached with this. Do let me know if there is anything else required to fix this.   Here are the exceptions and its stack trace:- 1. IntercomPushManager.java line 51 main (runnable): tid=1 systid=24170 #00 pc 0x458f1c libart.so #01 pc 0x6f98a8 libart.so #02 pc 0x701380 libart.so #03 pc 0x3b38c0 libart.so #04 pc 0x34a314 libart.so #05 pc 0x28b45c libart.so #06 pc 0x28a630 libart.so #07 pc 0x28a630 libart.so #08 pc 0x364b88 libart.so #09 pc 0x677bb0 libart.so     at java.lang.Class.classForName(Class.java)    at java.lang.Class.forName(Class.java:454)    at java.lang.Class.forName(Class.java:379)    at io.intercom.android.sdk.IntercomPushManager.getFcmServiceClass(IntercomPushManager.java:51)    at

3
A
2 years ago
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Eduardo G11New Participant
asked in Mobile SDKs

Why do you display a modal with an error message if the app attempts to display a carousel that is not live?

Why not just throw an error and let the developer handle it?

1
M
2 years ago
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Mike CNew Participant
asked in Mobile SDKs

Intermittent Android SDK crashing when Intercom is experiencing downtime.

The Intercom servers went down on June 6 causing multiple crashes of our app. The advice from Intercom at the time was to upgrade to 12.4.1, which we did and this solved the issue until today, when the server went down again (as per intercomstatus.com) and our app had multiple crashes.  The crashes being caused when the intercom log event is triggered in our app. Intercom.client().logEventPlease advise on the solution.  Our crashlytics shows the following crash data :ErrorStringExtractor.kt line 8io.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString Fatal Exception: com.google.gson.JsonSyntaxException: Expected a com.google.gson.JsonObject but was com.google.gson.JsonPrimitive       at com.google.gson.internal.bind.TypeAdapters$33$1.read(TypeAdapters.java:869)       at com.google.gson.Gson.fromJson(Gson.java:963)       at com.google.gson.Gson.fromJson(Gson.java:928)       at com.google.gson.Gson.fromJson(Gson.java:877)       at com.google.gson.Gson.fromJson(Gson.java:84

1
E
2 years ago
S
Sourabh ANew Participant
asked in Mobile SDKs

I am getting crashes today on intercom android . Intercome version : 12.1.1

I am getting huge amount of crashes on intercom android SDK . The stack trace is. These are appearing on my bugsnag.  com.google.gson.JsonSyntaxException: Expected a vh.n but was vh.p    at com.google.gson.internal.bind.TypeAdapters$35$1.read(TypeAdapters.java:897)    at com.google.gson.Gson.fromJson(Gson.java:932)    at com.google.gson.Gson.fromJson(Gson.java:897)    at com.google.gson.Gson.fromJson(Gson.java:846)    at com.google.gson.Gson.fromJson(Gson.java:817)    at io.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString(ErrorStringExtractor.kt:8)    at io.intercom.android.sdk.api.Api$1.onError(Api.java:222)    at io.intercom.android.sdk.api.BaseCallback.handleError(BaseCallback.java:43)    at io.intercom.android.sdk.api.BaseCallback.onResponse(BaseCallback.java:28)    at retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.lambda$onResponse$0(DefaultCallAdapterFactory.java:89)    at retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.$r8$lambda$hVGjmafR

13
S
2 years ago
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