Skip to main content

Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 372 Topics
  • 1,240 Replies
372 Topics
S
Saowaluck TussakornNew Participant
asked in Mobile SDKs
I got this error "Domain=NSCocoaErrorDomain Code=4864". Has anyone else found this error?. And Please, help me.

[Intercom] Error unarchiving Object: Error Domain=NSCocoaErrorDomain Code=4864 "*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL" UserInfo={NSDebugDescription=*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL}

3
Daniel M15
1 year ago
T
ThiloNew Participant
asked in Mobile SDKs
Displaying of collections seems broken in react-native-intercom

Hey, After migrating from "@intercom/intercom-react-native": "^3.0.5",to latest version "@intercom/intercom-react-native": "^4.0.1",the displaying of specific helpcenter collections does not work anymore.Old code: Does not work after updating the SDKconst res = await Intercom.displayHelpCenterCollections([‘1234567’])// trueNew code: Also does not work with the latest SDKconst collections = await Intercom.fetchHelpCenterCollections();/**[ { "id": "1234567", "title": "FAQ" }]*/const collectionIds = collections.map(_ => _.id);// [ "1234567" ]const collectionContent = IntercomContent.helpCenterCollectionsWithIds(collectionIds);/**{ "type": "HELP_CENTER_COLLECTIONS", "ids": [ "1234567" ]}*/const res = await Intercom.presentContent(collectionContent);// trueThe problem is the same for both methods:displayHelpCenterCollections and presentContent return true, but no Intercom popup is opened.

1
Daniel M15
1 year ago
K
knapweed1New Participant
asked in Mobile SDKs
Intercom - Android SDK - Chat opens in another separate activity/task/app

Chat opens in another separate activity/task/app, i.e. creates new application instance. That is, if you open recent applications on an android device, there are two apps (our and intercom chat). We’d like intercom chat to open inside the app without creating a second instance. Could you fix this please?

4
K
1 year ago
A
aliNew Participant
asked in Mobile SDKs
I am facing an ANR in my app launch class

Hello ,while init intercom sdk in App.kt which is app launch class ANR is produced please find the error belowmain (runnable):tid=1 systid=8183 at io.intercom.android.sdk.identity.AppConfig.<init>(AppConfig.java:125) at io.intercom.android.sdk.Injector.initWithAppCredentials(Injector.java:104) at io.intercom.android.sdk.RealIntercom.create(RealIntercom.java:80) at io.intercom.android.sdk.Intercom.initialize(Intercom.java:73) at yourpakagename.com.manager.IntercomManager.configure(IntercomManager.java:24) at yourpakagename.com.App.onCreate(App.kt:95) at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1277) at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6771) at android.app.ActivityThread.-$$Nest$mhandleBindApplication(unavailable) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2129) at android.os.Handler.dispatchMessage(Handler.java:106) at

1
Daniel M15
1 year ago
P
Product and UX TeamNew Participant
asked in Mobile SDKs
Enable Intercom for another Mobile app of the same Organisation

Can we use two different android/iOS apps with different bundle ids/application id in a single workspace? will this support the feature of push notification?

1
Daniel M15
1 year ago
K
knapweed1New Participant
asked in Mobile SDKs
Intercom Android SDK - crash Bitmap.createBitmap java.lang.IllegalArgumentException - width and height must be > 0

We have issue on Android. Intercom version = "14.0.5".Do you know about this bug? Is it fixed on new versions? Fatal Exception: java.lang.IllegalArgumentException: width and height must be > 0 at android.graphics.Bitmap.createBitmap(Bitmap.java:1257) at androidx.compose.ui.graphics.Api26Bitmap$$InternalSyntheticApiModelOutline$1$0d1481f8454719621a2b84122f73df767334f4ade3647b3247b2f70e57c1b7e1$0.m(Api26Bitmap.java) at androidx.compose.ui.graphics.Api26Bitmap.createBitmap-x__-hDU$ui_graphics_release(AndroidImageBitmap.android.kt:198) at androidx.compose.ui.graphics.AndroidImageBitmap_androidKt.ActualImageBitmap-x__-hDU(AndroidImageBitmap.android.kt:44) at androidx.compose.ui.graphics.ImageBitmapKt.ImageBitmap-x__-hDU(ImageBitmap.kt:255) at androidx.compose.ui.graphics.ImageBitmapKt.ImageBitmap-x__-hDU$default(ImageBitmap.kt:249) at androidx.compose.foundation.BorderKt.drawGenericBorder(Border.kt:474) at androidx.compose.foundation.Border

1
Daniel M15
1 year ago
M
MorenoNew Participant
asked in Mobile SDKs
Intercom SDK crashing on Android

We are getting this crash on Android devices constantly. Attempt to invoke virtual method 'java.lang.String io.intercom.android.sdk.models.CustomizationColorsModel.getBackgroundColor()' on a null object reference This is the only piece of the stack trace that we get.

2
A
1 year ago
J
Jinal.pNew Participant
asked in Mobile SDKs
Tried to update user but there was a network error (401) - Failed Identity Verification check

I am using intercom iOS sdk using pod install and every time I launch intercom screen I got this Tried to update user but there was a network error (401) - Failed Identity Verification check error. Earlier it was working now it is not working. Same user email using in intercom of another iOS application then it is working. 

1
Daniel M15
1 year ago
N
NananNew Participant
asked in Mobile SDKs
Why the SDK always gave 401 errors even though the API Key is right?

Android SDK version: 10.4.2iOS SDK version: 10.3.4Few days ago since I posted this, the SDK worked fine, and then about two days ago, it suddenly stopped working for unknown reason. We didn't even change the implementation code. The Messenger screen always stuck with "Something wrong happened. Please try it again.". Pressing "Reload" didn't help as well. When initializing the app, there was no error. After registering the user through an User ID and setting the FCM Token, also showed no errors. Once we got to the part to update the User or turning on the Messenger screen, then we received this error. This error is the example during turning on the Messenger. Updating the user also showed similar error message.ERROR - Tried to get conversations for display in the conversations list but there was a network error (401) - Request failed: unauthorized (401) There's no way the API key used was wrong. If it worked previously without changes, why did it stop wor

4
J
1 year ago
C
Craig W13New Participant
posted in Mobile SDKs
At launch, I would like to just have the option for users to send an email when contacting support (mostly due to unknown volume). I still want the mobile sdk tied into the app and collecting user data.

Ideally looking for a couple online public apps that do this well and any good tips to ensure we're collecting good data at launch but can also handle unknown volume.

0
C
1 year ago
P
PhiNew Participant
asked in Mobile SDKs
Multi-Instance

Hi team,Can I know do we support multi instances?Or How can we re-initial Intercom when the app opens?My case is the app has 2 languages and would like to connect to the specific workspace once logged in, I have used unregisterForLateInitialisation to re-initial for another country when log-out but it doesn't work.Note: iOS is working when re-call initialize for each workspace. Only Android doesn't work.

1
Daniel M15
1 year ago
U
User1637New Participant
asked in Mobile SDKs
Android app crash with "io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.addTicketHeaderToCompose"

Hello!  We have an app written in Flutter, where we use the `intercom_flutter` package version 7.6.1. This package uses your Android SDK version 14.0.3.  With our latest release we received an app crash on our Play Console. The error message was: io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.addTicketHeaderToComposeWith the following stack trace:Exception java.lang.IllegalStateException: at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer (WindowRecomposer_androidKt.java:349) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default (WindowRecomposer_androidKt.java:324) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer (WindowRecomposerFactory.java:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release (WindowRecomposerPolicy.java:224) at androidx.compose.ui.platform.Windo

1
Racheal
1 year ago
C
Corey VNew Participant
asked in Mobile SDKs
After upgrading Android Intercom SDK from 5.5.0 to 14.0.4 we observe a new crash in our app on various Android versions and devices reported in Firebase Crashlytics. Can you help us understand what is wrong here?

Fatal Exception: java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{9f9fb51 V.E...... ......ID 0,0-1080,2131 #7f0a04a1 app:id/intercom_overlay_root} at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:349) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:324) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer(WindowRecomposer.android.kt:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release(WindowRecomposer.android.kt:224) at androidx.compose.ui.platform.WindowRecomposer_androidKt.getWindowRecomposer(WindowRecomposer.android.kt:299) at androidx.compose.ui.platform.AbstractComposeView.resolveParentCompositionContext(ComposeView.android.kt:242) at andr

1
Daniel M15
1 year ago
D
Dimitri PNew Participant
asked in Mobile SDKs
I'm using the Cordova SDK to natively integrate Intercom messenger into my iOS & Android mobile apps. I'm having issues with Identity Verification for iOS Users, always throws an error.

I'm using the Cordova SDK to natively integrate Intercom messenger into my iOS & Android mobile apps. I'm having issues with Identity Verification for iOS Users, always throws an error.  My app is using Ionic Framework with ReactJS. So far I've only noticed this error on iOS, with many Users. Please see the screenshot. It's in Ukrainian, but it basically said, ops, something went wrong, we couldn't load any content, please refresh. Refreshing doesn't help. :)  This bug was seen on iPhone X / Xs / 12 / 13, and iOS 15.6 - 16.1.1. So likely this isn't related to a specific OS or device.   Any help on this issue will be greatly appreciated! Thank you! 

1
Daniel M15
1 year ago
C
CristianNew Participant
asked in Mobile SDKs
React Native Intercom SDK - iOS crash

I am experiencing an error when I generate my ipa and open my app on my physical device.In ios case the app closes automatically on android it works fine. I have generated my ipa before intercom and it works perfectly until I integrate the sdk, then ios crashes I have followed the documentation to the letter and also tried making the manual link.Also I disabled  Bitcode because when I was getting the archive the error message recommended to put in NO  Maybe I need an extra step in the ios configuration? Packages:I included some libraries that I am using in my project and they are using native code"@intercom/intercom-react-native" : 4.0.1"react": "18.1.0""react-native": "0.70.5""@react-native-community/geolocation": "^3.0.4""react-native-permissions": "^3.6.1""react-native-reanimated": "^2.12.0""@react-navigation/native": "^6.0.13""react-native-in-app-re

5
Oseas
1 year ago
D
Daniel D11New Participant
asked in Mobile SDKs
Unread messages are not shown in our production environment

We are unable to view unread messages on the intercom mobile SDK, and the loading spinner just keeps spinning. We have implemented the Intercom mobile SDK, version 7.6.1, but we are still unable to view the unread messages. This works perfectly fine in our Test workspace, and the issue is limited to the main/production workspace. Once I go in and manually read messages on the web interface, they then appear on the mobile SDK.

1
Racheal
1 year ago
N
NahumiNew Participant
asked in Mobile SDKs
Mobile carousel external links not working?

After installing the mobile SDK to the IOS app, whenever we post a mobile carousel to the app, the external link on the C2A button doesn't work, it only closes the pop-up. Any ideas what can cause this?

1
Racheal
1 year ago
U
User1553New Participant
asked in Mobile SDKs
React Native - Login User ERROR - [HTTP 429] - Request failed: client error (429)

We just upgraded from v1.0.1 to v4.0.1 and are getting some errors thrown in production.So far we've only rolled out our iOS release, so that's all the errors we're getting atm.await Intercom.loginUserWithUserAttributes(userProfile)Is throwingError: ERROR - [HTTP 429] - Request failed: client error (429)This is happening for a small, but non trivial, amount of our users.I can't find anything useful in the docs about this error or what might be contributing to it. So far it's limited to iOS v16+, but that might just be coincidence due to the larger % of users on the latest iOS version.

2
U
1 year ago
B
Benjamin SNew Participant
asked in Mobile SDKs
We just updated to the latest version of intercom on iOS in our app, and now all we get trying to log in users is ERROR - [HTTP 409] - Multiple existing users match this email address xxxx@gmail.com - must be more specific using user_id.

We've added userId to login attributes and also tested this in the examples app always error 409.

1
G
1 year ago
A
Ali A11New Participant
asked in Mobile SDKs
Build error on android with the latest 4.0.0 version

When building the last 4.0.0 release with "react-native": 0.70.5 we're getting this conflict about androidx.appcompat:appcompat:1.1.0. ` Could not determine the dependencies of task ':app:mergeReleaseNativeLibs'. Could not resolve all task dependencies for configuration ':app:releaseRuntimeClasspath'. Could not resolve androidx.appcompat:appcompat:1.1.0. Required by: project :app project :app > project :react-native-screens project :app > project :react-native-screens > com.google.android.material:material:1.6.1 > Cannot find a version of 'androidx.appcompat:appcompat' that satisfies the version constraints: Dependency path 'app:app:unspecified' --> 'androidx.appcompat:appcompat:1.1.0' Dependency path 'app:app:unspecified' --> 'com.facebook.react:react-native:0.70.5' (releaseVariantDefaultRuntimePublication) --> 'androidx.appcompat:appcompat:1.4.1' Dependency path 'app:app:unspecified

16
Daniel M15
1 year ago
R
Ross B12New Participant
asked in Mobile SDKs
Fatal Exception on showing Intercom in 14.0.3 (AndroidX Compose UI Framework)

We are trying to upgrade from Intercom 8.x to Intercom 14.0.3 and getting the following error on calling Intercom.client().present(IntercomSpace.Home);2022-12-11 17:54:11.415 13331-13331/com.x.y E/AndroidRuntime: FATAL EXCEPTION: main Process: com.x.y, PID: 13331 java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope' appears in /data/app/~~055VLuai5T4CYOE8PxFBWA==/com.x.y-HBBsMBMGuNiKkrQsODOALw==/base.apk) at androidx.compose.ui.graphics.drawscope.DrawScope.drawRect-n-J9OG0$default(DrawScope.kt:410) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:132) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:131) at androidx.compose.ui.draw.DrawBackgroundModifier.draw(DrawModifier.kt:104) at

1
Daniel M15
1 year ago
U
User2096New Participant
asked in Mobile SDKs
Push notifications of Posts are not received in IOS devices when the app is in a killed or terminated state

Hello Team,We have used the post feature to send feature updates to iOS customers. (Enabled push notification) Only a few of them have received notifications and most of them don't. (especially in terminated state/killed state) But after opening the app, They could see the post. Post referred - https://app.intercom.com/a/apps/fjguqlbd/outbound/post iOS intercom SDK used 12.1.1. Tested in iPhone with OS Version 16.0.3   

1
Racheal
1 year ago
T
Tech tNew Participant
asked in Mobile SDKs
iOS app crashed at HelpCenterSearchViewController-cellForRowAt: method

We got a crash at the method `cellForRowAt` of the class `HelpCenterSearchViewController`with Intercom 10.4.0.I did not find any explicit fix relative to this crash in the latest versions released.Can you help me on that ?Thanks!

1
Racheal
1 year ago
O
Olena M11Connector
asked in Mobile SDKs
" Enabled push messaging" set to Unknown

Hello! We are trying to set up push notifications for the iOS mobile app that we are building. We have performed all the steps described here:https://developers.intercom.com/installing-intercom/docs/ios-push-notifications/p> Our app requests user's permission to send push notifications, and we are able to see the correct "push notifications enabled" setting in Apple Settings, so we know that requesting permissions works.At the same time when I look at user profiles in Intercom, all users have "Enabled push messaging" property set to "Unknown", and so we are not able to send push notifications from Intercom. Has anyone experienced this issue before? Anything we are missing in the configuration? Thanks in advance!

3
U
1 year ago
U
User2061New Participant
asked in Mobile SDKs
Can I customise the default push notification Intercom sends out on chat response to the customer?

I managed to have push notifications working in our Expo EAS app with `@intercom/intercom-react-native` library and `config-plugin-react-native-intercom`. They are working fine, but:when I answer a customer form Intercom chat dashboard the push notification subject is my Intercom user name and the body is only a couple of words that I wrote the message to customer. Can I customise the push notification to something like: subject - "Company Name:, body - "Hey, Company Name just sent you a message, please check it out" ?

1
Racheal
1 year ago
Ask a question
Terms & ConditionsCookie settings