Outbound

I am a new Intercom user. When building my first email, I ran into a few issues - so hoping someone can assist. Trying to reduce the font size of a sentence in a Text Box. When I highlight just the sentence I want to be smaller font - it changes the entire text box, not just the highlighted text. I am trying to insert an Icon/Image to the Left of a bulleted list. Unfortunately I can’t figure out how to have two columns - so it is only allowing me to insert the image above or below the text.  Lastly, I am trying to add a few design elements - such as a horizontal line as an accent, not a divider. I haven’t found how to do that. Any guidance or tips for this novice user, would be greatly appreciated!SD

We're currently using the Banners feature to display product announcements on our homepage. We'd love to be able to use the Inline / Top banner design, but the fixed CSS positioning overlaps our main site navigation, which uses sticky positioning. We instead had to result to using the bottom banner design. Is it possible, using Javascript, to detect when a Banner is being displayed, so we can tweak our navigation style to accommodate the top banner? Not sure if I posted this in the correct category, I didn't see an option for Banners.

My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.

In a series, how can I send an email to a user's personal email? 

Under Proactive Support you have all your messages and I can filter on content type. However, News item is the only content type I cannot seem to filter on.

I want to get the title and body sent via push notification/email which are sent to the users via series or individually. I tried using content_stat.push but the actual content is missing from there hence need assistance.

Just curious for those of you who have lots of running proactive support messages how you keep track of them all. I’m definitely underutilizing Views and should be using them better. Right now my I typically name my messages something like YYYY-MM-DD Some Description (REGION VERSION_NO).For example: “2024-10-18 Multi-display support announcement (🇺🇸 OCT24)”Is anyone else employing a similar strategy or have a better approach?

I'd like to tag users based on which specific link they clicked within an email.  In this case, the email asks recipients when they would like a reminder about a new service (3 weeks, 6 weeks, or two months) - this would then trigger a series.  Currently pointing them towards a Mailchimp landing page as I can't figure it out inside Intercom.   

I am trying to create a prouct tour but I am unable to edit it because i only see the preview the first time, then nothing.How can I, for testing be sure it is displayed every time in my Intercom dashboard?

I want to put a tooltip on a text inside a popup but if i open the popup i cannot add a tooltip, it seems like the popup goes over the tooltip editor of Intercom, how can i solve this

How can I set up a birthday greeting from a birthday "event" or "attribute" we will sync from our database. Is there any way to check matching month and day (as year will obviously be past)?

Hello You !Hope you’re doing fine :)Can you please suggest me how to snip messages when I’am answering to a customer on the chat ?For the moment I just have a unique macro divided in paraghrah and I’m obliged to cut and past and then send the messages one by one.I’ll be grateful if you could help me saving some time for me and my team !  

Howdy 🤠I want to trigger a tour after a post is this possible? The idea would be to introduce a feature via a post (modal), then when the user closes the post they would then start the tour.any help in this issue will be greatly appreciated.

Hi, We would like to change the email preview line that appears here  Also, if our emails don’t have text (just an image with text on it) how do we “choose” the text to appear on the email preview line? Thanks, 

We created a multiple choice survey (x3 separate languages) and want to enable the “Include 'Other' option”. However, this comes by default in English only. Can we change the language on this?As an alternative we added "Other" (translated) as fixed answer like the rest, but that doesn't let users respond with a free text. Is there better alternative?Another question, is there a way to get the responses coded with numbers? Example: 1 for first answer, 2 for second answer etc!-->

We would like to know if it is possible to place a QR code on print materials that, when scanned, directs the user straight into a chatbot structure. Is this technically feasible, and if so, what are the best ways to implement this?Thank you in advance!

I have configured a product tour for my SaaS application, which I trigger on the frontend using the JS API: Intecrom('startTour', 'tourId').The product tours are shown to select users, and I want to implement custom logic for those who complete the tour—such as redirecting them to a different page or displaying specific text. Therefore, I need a way to detect when a user has finished the product tour.Is there a method to track when a user completes all steps of the product tour? For instance, can I set up a JavaScript callback like Intecrom('onProductTourCompleted', { ... some custom logic })? Alternatively, are there other ways to capture the event when users finish the product tour? RegardsDarshan Hiranandani 

Hey there,we’re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ? thanks

Has anyone had an issue with post URLs opening up in Internet Explorer or a browser that is not the user’s default browser? Is there any way to ensure that the URLs we include in posts open up in a user’s default browser?

I’m getting an error when I try to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. Can I get some help on this? Thank you!  

Hi, while trying to configure product tour on our test website I am getting this error.I am not sure what is causing this. I am hopping to get some help. This is a NextJs application.

As the title says, I’m having issues trying to figure this one out. I wanted to prompt any visitors on my website for the first time and let Intercom pop out the survey questions whenever they do so. I was able to make a survey and even “preview” it on my website but when I set it to live, test it out on an incognito browser or an entirely new browser, it doesn’t come up. I’m not sure if it has something to do with my current audience setting but I really need help on this one. Kindly see the attached screenshots on what I currently have. Thank you!  

We are using surveys to collect user feedback - is there a way to receive an email notification or send responses to Slack when new responses are submitted by users?  (we have a low volume of responses and are missing customer's reaching out) Thanks

Hi! Can anyone help me know where to find all the recipients’ info in an email on Intercom?I don’t see any feature that allows to show the full version where you get to see who the messagewas sent to and other details such as who was CC’d, etc Thank you!  

Hi all, how do I go about updating the social media link(s) at the bottom of the emails we send to customers in campaigns via Proactive Support? At the moment there’s only a link to our Twitter at the bottom of our outbound emails (see pic below), and I want to update it to our LinkedIn account - however there doesn’t seem to be an option to change this anywhere in either the email template or in the account settings. Any help would be appreciated!