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Businesses in Jalandhar are exploring how Intercom can improve customer communication and engagement. When combined with professional digital marketing in Jalandhar, these tools help deliver targeted campaigns, personalized messages, and better follow-ups. I’d love to hear from the community—how do you use Intercom to improve local marketing efforts? For teams focusing on digital marketing Jalandhar campaigns, which strategies have given the best results in terms of engagement and conversions?  

When trying to log event with `Intercom.client().logEvent` I’m displaying the survey with intercom, the ui contains close button in the right top corner. When try dismissing it with “back” navigation, I go back and then being brought again into the intercom window. Is there a way to dismiss the intercom window? Intercom.client().hideIntercom() does not seem to work

Hello guys,I read a little bit trough the community and the weird thing is how many cases their are about outbounding messages in whatsapp. And i think i speak for a lot of people here and thats just a shame for such a good developed platform not be able to send a whatsapp message to the customer. And even if i wanted to start a conversation from the dashboard i could not even send a message like: Hey “Customer name”, Because variables are not supported……. And don’t let me start about that whatsapp is a PAID add-On. And then i tought maybe it’s just the UI that does not support it. And i looked at the developpers page to send a message trough API.  And it’s not available even their, how much work would it be just to add a option to send it trough whatsapp programatically WITH variables.You already have the API?You could already send a outbound Whatsapp message trough the dashboard? And now i am just stuck, because i cannot connect two partners to my whatsapp account. I cannot recieve m

Our team uses Amplitude for product engagement reporting and historically we have been pretty light in including Intercom engagement data. As our team begins to launch more complex campaigns in Intercom, the use of Intercom tags for Amplitude analysis feels limited, especially when trying to measure events over time. My question is: Is it possible to create a custom event by posting to an Intercom endpoint with a series triggered webhook?As a super simple example: An Intercom series has a step where an email is sent to users. Rather than tag the user when an email is sent, can I create a custom Intercom event using a webhook? Adding and removing tags as steps in a series seems inefficient to me if we are trying to track reoccurring events over time.Thanks!

Has the webhook been updated to retrieve the subscription status of contacts?I need to sync my application with the subscription preferences expressed by users.Currently, I’m using the user.unsubscribed webhook to track when users unsubscribe via SMS. However, the product team has requested that I also sync contacts who had previously been automatically unsubscribed during the period when unsubscribe tracking wasn’t yet in place.

I’ve got a C# Blazor application that calls Intercom endpoints via api. When a new user signs up for my app, I want to send them a simple email with a link to a url. The email is a registration confirmation email. When they click the url in the email, they’re confirmed.I tried doing this by sending a POST to the intercom `/messages` endpoint with my own custom email body. It triggers the email just fine, but the url gets transformed incorrectly.I also tried sending the email via Intercom’s Outbound emails, but I can’t figure out how to trigger this email and include the confirmation url in with the payload.I’m also wondering if either of these paths is the right one. Please let me know :)

Hi,We added the Intercom Android SDK into our app.implementation 'io.intercom.android:intercom-sdk:15.6.3'When clients click these auto-reply conversations, the app crashed: Recently, we received many crash report:Parameter specified as non-null is null: method io.intercom.android.sdk.m5.conversation.states.ConversationHeaderV2.<init>, parameter subtitle Did some nearby updates at the back-end removing the ‘subtitle’ parameter? I tested with all 15.6.* version SDKs and they all have this problem.  Starting from SDK 16, a targetSDK version of 35 is required. Migrating our app to 35 will take a significant amount of time, and app crashes severely affect user experience. It would be a big help if you guys can add back the ‘subtitle’ back to the message or conversation model to keep the app from crashing. Please let me know if you can do this, or there’s other solution. Thank you!  

Hi there,The latest version of React Native, 0.77.0, migrates the iOS AppDelegate to Swift. Currently the intercom-react-native module only seems to support set up in Objective C, will this be changing soon?Many thanks, Lydia

As a financial advisor and consultant, I am Prakash Hinduja, a proud resident of Geneva, Switzerland (Swiss). Having grown up in India, I developed a strong foundation in international finance that I now use to help clients with their wealth management and global investment strategies. My specialty is helping high-net-worth individuals significantly grow their financial holdings, which is why some have taken to calling me the "Prakash Hinduja net worth booster. I’m using the Stripe integration with Intercom, and I’ve noticed that it sometimes creates duplicate users when customer data is sent over. Has anyone figured out a reliable way to prevent this—or merge duplicates automatically? Would really appreciate any suggestions, best practices, or tools you’ve found helpful. Thanks in advance!RegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

Here are the HTML tags and CSS that intercom’s API supports for Articles - https://developers.intercom.com/docs/guides/help-center/supported-htmlI don’t see callout blocks and collapsible sections which are supported in Intercom’s editor. When I use the API to update my articles (update article endpoint), even if I send the exact CSS that intercom uses for the callout blocks and collapsible sections, it strips them out as those are not on the allowed list. These articles then get published without the callout blocks that were present earlier. How can I preserve callout blocks and collapsible sections? It is a major limitation towards using the API. 

I am getting a crash when using the Android SDK via a Flutter-based application. This crash is occurring on a Pixel 8 running Android 14.intercom_flutter 8.1.1 This uses Android SDK 15.6.3 Also tested against intercom 8.0.9, which uses SDK 16.5.1 Built using minSdkVersion 21, compileSdkVersion being Flutter’s compile SDK version.  Java compatibility set to JavaVersion.VERSION_1_8This crash occurs when clicking to access recent messages.E/AndroidRuntime(32192): java.lang.NullPointerException: Parameter specified as non-null is null: method io.intercom.android.sdk.m5.conversation.states.ConversationHeaderV2.<init>, parameter subtitleE/AndroidRuntime(32192):     at io.intercom.android.sdk.m5.conversation.states.ConversationHeaderV2.<init>(Unknown Source:8)E/AndroidRuntime(32192):     at io.intercom.android.sdk.m5.conversation.reducers.HeaderReducerKt.reduceHeaderV2(HeaderReducer.kt:48)E/AndroidRuntime(32192):     at io.intercom.android.sdk.m5.conversation.reducers.Conversatio

Hi everyone,I'm exploring ways to enhance customer support at our shooting range facility. Specifically, I'm interested in integrating shooting range software with Intercom to streamline operations and improve client interactions.Has anyone here implemented such integrations? I'm particularly keen on automating booking confirmations, handling membership inquiries, and providing real-time assistance during range sessions.Any insights or experiences with connecting range management systems to Intercom's suite would be invaluable.Looking forward to your recommendations!

I found the Webhook Topics article (https://developers.intercom.com/docs/references/webhooks/webhook-models) but cannot find the schema of specific notification item types. I’m specifically looking for conversation.user.replied.

Hi everyone! Is there anyone here using the Linear integration? We just added it and the search option to find and link a conversation to an existing issue or project is not working. It’s not showing relevant results. 

We’re using Intercom Android SDK 15.1.3. We use the Intercom.client().present() API to show the help center in our app.Our app currently requires READ_EXTERNAL_STORAGE permission and the only reason for this permission is for Intercom’s image attachments feature.From Android documentation, on API 33, READ_EXTERNAL_STORAGE is replaced with more granular permissions like READ_MEDIA_IMAGES etc. However, it also states that you can use the PhotoPicker to get the same behaviour without any permissions; and with the jetpack library PhotoPicker is available all the way back to API 19.My question is: Does Intercom Android SDK use PhotoPicker? What about on pre-API 33?The only reference to this I see is in the changlog for Intercom Android SDK v12.5.3 but it is not clear what that means for an app that integrates this SDK.

Hello, It seems we cannot reliably use Intercom on iOS due to an API error. We are trying to identify a customer with a uuid, email, and identity hash (derived from the uuid). Our integration was working until we upgraded to the 14 SDK. Now everytime we call either loginUser or updateUser we receive a “400 user already exists” error message. This happens for some users and not others, but is resulting in production customers not being identified.

Fatal Exception: java.lang.IllegalArgumentException: Missing keys: [timestamp] in '{teammate} moved ticket into {status} {timestamp}'       at io.intercom.android.sdk.utilities.Phrase.format(Phrase.java:189)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.TicketInAppNotificationContent(InAppNotificationCard.kt:180)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.InAppNotificationCard(InAppNotificationCard.kt:124)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt$addInappNotificationCardToView$1$1$1.invoke(InAppNotificationCard.kt:75)       at io.intercom.android.sdk.m5.notification.InAppNotificationCardKt$addInappNotificationCardToView$1$1$1.invoke(InAppNotificationCard.kt:74)       at androidx.compose.runtime.internal.ComposableLambdaImpl.invoke(ComposableLambda.jvm.kt:109)       at androidx.compose.runtime.internal.ComposableLambdaImpl.invoke(ComposableLambda.jvm.kt:35)       at androidx.compose.runtime.Composit

Our advisors are using Microsoft machines and the Phone feature in Intercom within the contact centre. A few of them are experiencing issues where their microphones are picking up ambient background noise, which customers can hear.Has anyone else encountered this issue, and does anyone know how to resolve it? All the devices appear to be set up the same way, and nothing obvious is standing out as the cause.

Hi, We’re currently modelling our Intercom data. In the modelling process, I can’t find the answer to the following:How do we determine whether a conversation was started through the Intercom Chat on our web application or our mobile application? How do we determine whether a conversation was started and/or resolved by the automation workflow (self-service)?The source_type and first_contact_reply_type only indicate whether the conversation was started through 1) email, 2) conversation, 3) instagram. Hoping you help guide us to finding the necessary data.

Hello, I need to integrate Intercom into react-native app. I’m using official wrapper intercom/intercom-react-native. Android works as expected. On iOS I’m always getting `BadDeviceToken` listed as an issue in Intercom panel (website). I tried both ways to send the token to the intercom, first is native code (option 2 from here) and later tried JS option with token coming from @react-native-firebase/messaging `getToken` method.APN configuration is uploaded to Intercom and same values works properly when sending push messages from Firebase (both their website and java/nodejs SDK).I’m testing on the simulator (again messages from Firebase and our backend works fine).

I have already started a conversation through app but the solution offered is not a solution at all.Since we started using Intercom, we run all our support operations both for customers and potential users via Intercom conversations.Now many of our users are complaining that they cannot reach us out via support button and when we connect to their device and check the Intercom CDNs are banned by their modem. The affected user count increases day by day and our support team spends extra effort and time just to try to make it whitelisted, so instead of focusing the real problem Intercom now causes a time loss to fix the support button. Even our reputation is damaged because people need help about an issue but they cannot get to us effortlessly.This screenshot is taken from one of our customers’ device, they don’t use any adblocker but their modem does not allow to open the script because of safety issues: Sorry, but its unacceptable for you to tell us “tell your customers to whitelist Int

Recently, we have a lot of Fatal Exception: Java.lang.illeglegalstateexception.v15.15.0 and v16.3.0I attach the entire stack trace errors:          Fatal Exception: java.lang.IllegalStateException: The specified child already has a parent. You must call removeView() on the child's parent first.       at android.view.ViewGroup.addViewInner(ViewGroup.java:5401)       at android.view.ViewGroup.addView(ViewGroup.java:5216)       at android.view.ViewGroup.addView(ViewGroup.java:5156)       at android.view.ViewGroup.addView(ViewGroup.java:5128)       at androidx.compose.ui.viewinterop.AndroidViewHolder.<init>(AndroidViewHolder.android.kt:99)       at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:332)       at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:323)       at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:342)       at androidx.compose.ui.viewinterop.AndroidVi

Hi, I need your help with user data not showing correctly in Intercom.We are initializing Intercom with name, user_id, email, and user_hash.Everything works fine for most users, but starting from 3 weeks ago, new users only show user_id, and name and email are missing on their profiles.At first, we suspected it might be an issue on our end. However, we’re also sending the exact same user data to Pendo, and it’s working perfectly there — all fields are showing as expected.Could you help us check if there were any changes on Intercom's side, or suggest what else we can verify to resolve this?Thanks!

In our app we are sending Intercom Posts with universal links in them and opening a link from a post within the app does both - triggers the deeplink action and also opens Safari. In our AppDelegate we return true from application:continueUserActivity:restorationHandler: and even when we completely remove all deeplink related logic and the method contains nothing but return true it still opens Safari, this behavior contradicts to what's written here. We have IntercomUniversalLinkDomains configured in the Info.plist file. Expected behavior: Do not open Safari when a url is matched with an entry from IntercomUniversalLinkDomains  and application:continueUserActivity:restorationHandler: returns true.iOS SDK version 16.2.3  

Seeing a new crash on Samsung Galaxy S24 Ultra (in the field)  Android 15At least 3 different users all with this same device.  java.lang.IllegalStateException (crashed)ViewTreeLifecycleOwner not found from android.widget.FrameLayout{ff120ae V.E...... ........ 0,0-1080,2340 #7f0a04d4 app:id/intercom_overlay_root}androidx.compose.ui.internal.InlineClassHelperKt.throwIllegalStateExceptionForNullCheck (SourceFile:34)androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer (SourceFile:455)androidx.compose.ui.platform.AbstractComposeView.ensureCompositionCreated (SourceFile:250)androidx.compose.ui.platform.AbstractComposeView.onMeasure (SourceFile:285)android.view.View.measure (View.java:29591)android.view.ViewGroup.measureChildWithMargins (ViewGroup.java:7383)android.widget.FrameLayout.onMeasure (FrameLayout.java:207)android.view.View.measure (View.java:29591)android.view.ViewGroup.measureChildWithMargins (ViewGroup.java:7383)android.widget.FrameLayout.o