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2191 Topics
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Jason AndressNew Participant
asked in Mobile SDKs
iOS app crash when open an article directly and then try to send a message

I’m using the latest cordova-plugin-intercom version.Steps to reproduce.Open an article directly from my code using the displayArticle function.Tap the frown face under “Did this answer your question?”Tap the Send us a Message buttonApp crashes and closes.Let me know if you need the exact Xcode crash info.

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Racheal
Intercom Team
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RyoNew Participant
asked in Reporting
Bug report: Unable to input Japanese (Maybe even Chinese input.)

Japanese characters are fixed one by one when entering text on the keyboard.I don't think it is the browser's fault, as it occurs in various computer environments. 

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Racheal
Intercom Team
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Dev SinghNew Participant
asked in API & Webhooks
Unauthorized access with ruby client

I am trying to access contacts via the API using the ruby gem in a Ruby on Rails app. Have  a test workspace and have created an app in the developer portal in this workspace. Also generated an access token.I am able to create a client object in the rails console.However I get an authentication error when I try and make any calls to the api:[1] pry(main)> intercom = Intercom::Client.new(token: ENV['INTERCOM_TOKEN'], api_version: '2.9')=> #<Intercom::Client:0x0000000130716a48 @api_version="2.9", @base_url="https://api.intercom.io", @handle_rate_limit=false, @rate_limit_details={}, @timeouts={:open_timeout=>30, :read_timeout=>90}, @token="'***************************************">[2] pry(main)> intercom.contacts.find(id: '56f0399fc1f09a1bf6000200')Intercom::AuthenticationError: Unauthorizedfrom /Users/dsingh/.rbenv/versions/2.7.6/lib/ruby/gems/2.7.0/gems/intercom-4.2.1/lib/intercom/request.rb:164:in `raise_errors_on_failure'Is there some other configuration needed fo

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Racheal
Intercom Team
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
posted in Intercom Community
Feedback needed from Intercom customers- SDRs/ BDRs

Are there any SDRs or BDRs on here who would be happy to help out this user on LinkeIn? They're looking for some feedback from Intercom customers in those type of roles 

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Diana Tripac
Intercom Team
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Order ReceiptsNew Participant
asked in Apps & Integrations
Trigger custom bot from app?

Hey all! I have a an app that I built and I want to trigger a custom bot from the app. For example, the app will respond to the user but if the app gets confused or doesn’t know how to proceed, we want to trigger a custom bot that collects the user’s email (just an example) Basically, I want to be able to arbitrarily trigger a custom bot from an app. Some ideas I had:Have the app say something like “We’ll look into that” and have the custom bot search for that exact string. I couldn’t figure out a way to have the custom bot “search” for that string Have the custom bot search for specific strings like “I want to talk to a human”. It’s not super robust since we have to search for a lot of keywords.Any other ideas? Thanks!

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Jacob Cox
Intercom Team
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CelineNew Participant
asked in Apps & Integrations
How to install Intercom in the app that we developed?

Hi everyone, Just want to confirm that can we embed/install Intercom in the app that we developed (can be found on App store)? So that our customers can reach out to customer support by clicking the messenger icon when they log-in to our app? 

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Nathan Sudds
Top Expert ✨
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guilhermebusanello.versatNew Participant
asked in Reporting
Report with subjects that appear most in chat with customers

Hello everyone!It is posible to create an report with subjects that appear most in chat with customers? I believe that in Reports - Conversation Topics I can create it, but there's no option yet to create this reports in Spanish or Portuguese.Hope you guys can help me!

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tuanna1601New Participant
asked in API & Webhooks
Await trackEvent

Hi, is there any way to wait until window.Intercom(‘trackEvent’) finishes? I’m tracking user’s logout event then use Intercom(‘shutdown’) to clean up the cookies and reset Intercom, but it always throws this error:Uncaught TypeError: Cannot read properties of undefined (reading 'then')    at frame-modern.422879eb.js:1:381486

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Roman KamyshnikovConnector
asked in Mobile SDKs
Incorrect Accompanist version in Intercom 15.0.0 (Android)

Hi!I was using gradle :dependencies to find out the Compose version Intercom 1.5.0 is using and noticed that it depends on several Accompanist libraries v0.28.0, for example:com.google.accompanist:accompanist-flowlayout:0.28.0com.google.accompanist:accompanist-systemuicontroller:0.28.0com.google.accompanist:accompanist-pager:0.28.0According to the Accompanist docs, for Compose 1.4.x Accompanist v0.30.1 should be used as different versions might cause unexpected behaviour or crashes. An example of this was raised in this issue where the crash was caused by differences between Compose 1.3.x and 1.4.xAs a sidenote, could you please include the compose version Intercom is using in the release notes or docs?

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Jacob Cox
Intercom Team
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Mobile TeamNew Participant
posted in Mobile SDKs
The messages list from 'Intercom.client().present(IntercomSpace.Messages)' disappear

Intercom SDK: 15.0.0Android OS: 13User: https://app.intercom.com/a/apps/hqausqan/users/5a294df84dbb32cda1153452/all-conversationsThe list of messages from Intercom.client().present(IntercomSpace.Messages)  disappears and it’s replaced by the “No messages” screen.Video:https://drive.google.com/file/d/1GgwvKj6xMxjdyr49A-XqgsX3zAcpvcw3/view?usp=sharing

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amrhanyNew Participant
asked in Mobile SDKs
Intercom crashes using Android SDK 14.1.0 on Jetpack Compose Version 1.4.0 when attempting to show the messenger

Our Android app is integrated with Intercom and everythign works well on Compose Version 1.3.3, but when updated to 1.4.0 intercom keeps crashing when we try to show the messenger.This is the stacktracejava.lang.NoSuchMethodError: No virtual method getOffset()Landroidx/compose/runtime/State; in class Landroidx/compose/material/ModalBottomSheetState; or its super classes (declaration of 'androidx.compose.material.ModalBottomSheetState' appears in /data/app/~~z4UTrvmcfPy_7KD14FmyyA==/com.pleny.tst-yaxEdFlvh_1wkGx-0_Cr-A==/base.apk) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt.getEquivalentCorner(IntercomStickyBottomSheet.kt:175) at io.intercom.android.sdk.m5.IntercomRootActivity$onCreate$1$1.invoke(IntercomRootActivity.kt:102)

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PrajwalNew Participant
asked in API & Webhooks
Issue with creating new User from the java client throws NotFoundException

I’m using the 2.8.2 version of the app, I used the access token to connect to company account, but it seems like none of the api’s working, there was a thread on the scroll not working https://github.com/intercom/intercom-java/issues/185 but in my case the scroll api doesn’t seem to respond either as I get the same response “io.intercom.api.NotFoundException: The requested resource does not exist; check your path and try again”. did anyone run into similar issues? if yes how’d you solve it?

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Jacob Cox
Intercom Team
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jayeshkukadiaNew Participant
asked in Apps & Integrations
Intercom crashes once launch chat

My app is live and well working on devices. Recently, I found that PlayStore strip resource based on density of devices and generate apps for different screen size of devices. Thus, there are many devices which my app is not working and crashed on loading some resources. However, I fixed in my code to handle such a thing, but intercom sdk in closed source and I can’t do any changes to fix this. I’m hoping for best support from intercom and happy to provide more details if requested.Link for crash log: https://drive.google.com/file/d/1kQuzYnKDk4pFVSNWuboNfABizHcg4VQq/view?usp=sharingbelow link contains log of crash from sentry. https://drive.google.com/file/d/1lOqI0IX8c1kvlX2ZlcXstjK4_LVRMvtb/view?usp=sharing

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Jacob Cox
Intercom Team
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Max SNew Participant
asked in Apps & Integrations
Is there a way to Identify which bot drove a lead/opp within Salesforce?

I need help attributing which custom bots / series drove salesforce leads/opps to measure full funnel performance. I know you are able to update lead source but we are unable to change that field to be anything beyond “chat” as it will break out full-funnel attribution dashboards. In an ideal state  - I’d like to map a conversation attribute (that would be unique at the bot level) which we would sync into the lead-source detail within Salesforce. I’ve tried this, but it does not appear its possible to map conversation attributes at this time.Would appreciate any ideas as to how we can track this with these limitations.

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Jacob Cox
Intercom Team
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User1349Connector
asked in Reporting
Hi, is it possible to set up an SLA rule for no new/ existing conversation?

We have a dedicated team that is handling conversations escalated to them by T1 agent. This means these conversations have already received the first response. I'd love to be able to set up a rule like this -> If a conversation is assigned to X inbox then Apply SLA. Ideally, I would like to skip the " When" when setting up this rule but not sure it's possible. The reason why is that those conversations are not considered " new conversations''. Do you have any recommendations on how I can achieve this? Thank you

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ssyam011New Participant
asked in API & Webhooks
Ticket Topic Webhook - Contact User Id value

We're checking the option to create a Case in Salesforce with the help of Webhooks Ticket Topic (Whenever a ticket is created in Intetcom, we defined a custom logic to create Case in SF based on webhook payload).One item that hinders our test is that in the webook Payload We're getting the alphanumeric Id (the one which appears in the user url) of the Contact. Instead we're expecting the 'User Id' value from contact (the 10 digit numeric Id) which we already added in SF contact. Any option to get that user id value in webhook tickets payload?

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Milan
Top Expert ✨
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Jens NNew Participant
asked in Apps & Integrations
Has anyone integrated Zoom Phone dialer within Intercom?

Hi There, We have just moved across to Zoom Phone for outbound calling and we do occasional outbound calls to customers and want to do it from within Intercom. Has anyone successfully use the Zoom Phone Smart Embed app to build a simple embedded dialer within Intercom?Or any other way to make it possible to call from within Intercom using Zoom Phone would work as well of course. Unfortunately Intercom cannot store the tel: string in the phone number attribute, which is pretty strange!! Or even better it should automatically add it to all phone attributes, then you could use any dialer of choice. Thanks,Jens

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ssyam011New Participant
asked in Apps & Integrations
Release of V2.9

When are we expecting a release of v2.9 ? We’re trying out few integrations based on Ticket Topic webhooks, which is now available only in the unstable version, when can we expect it to be available as a stable one, any approximate dates?

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Ryan G12
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Kyra VargasNew Participant
asked in Reporting
How to filter web sessions to a timeframe?

How do you filter web sessions to sessions that occurred in a specific timeframe? Right now it seems that web sessions are all time, but we are interested in pulling a report of users’ number of sessions in the last 30 days. Thanks!

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Milan
Top Expert ✨
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Rodislav ZaharadjiNew Participant
asked in API & Webhooks
Article sections not found via API

Hey, I’m trying to use the Article API but I got some problems when I get lists of collections, sections and when I try to match this with articles parent_id I have a structure like this:When I request the `help_center/collections` endpoint I receive 2 collections “Untitled collection” (id: 3941383) and “Example collection” (id: 3941384) Ok, now I get the list of sections `help_center/sections`I should get "Subcategory" and "Subsubcategory", but when I do this request I receive an empty list And now when I request the list of articles `articles` I get all articlesFor the article “Just another article” (id: 7228002) I get parrent_id: 3941386 and for “Test” (id: 7227829) I get parent_id 3941389 and parent_type: collection My question is,Where are my sections? Am I doing something wrong or is it a bug in the Intercom API?

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Employee
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User2410New Participant
asked in Mobile SDKs
Can't copy messages content, iOS

Hey! Our clients can't copy text or links from the messenger. We use iOS SDK. Android users are fine. Reported to support about a year ago. Any ideas, may be we missing someth? 😐

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Amanda FariasNew Participant
asked in Apps & Integrations
Events - Does Intercom automatically save user log data by default?

We register user events in Intercom. However, we would like to have some additional user data:IP operating system browser geolocationDoes Intercom already capture this data? If so, can we extract a report with this retroactive information?

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Racheal
Intercom Team
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Gianni D'AmicoNew Participant
asked in API & Webhooks
Discrepancies in Intercom API responses for Conversation data

Hello,I have noticed that the API does not return the same created_at value for Conversations when using API 1.3 compared to API 1.4 and later versions. The endpoint I am using is:https://api.intercom.io/conversations/{id}I noticed this when retrieving Intercom data via Segment.com, which apparently uses API v1.3, and Stitchdata.com, which uses API v2.5.To investigate this further, I tested the API request for the affected Conversations (which make up 10% of my total volume), and the dates returned changed when I incremented the API version used. Can you please explain what could be causing this? Were there changes in the API which I’m not aware of that could be affecting the results?Thank you for your assistance.

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Racheal
Intercom Team
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Lisa B13New Participant
asked in Customer FAQ
I'd like to have a close 'X' option in my Messenger beside the teammates, I've seen this with some websites that use Intercom, how can I get it?

I'd like to have a close 'X' option in my Messenger beside the teammates, I've seen this with some websites that use Intercom, how can I get it?

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Morteza JenabzadehNew Participant
asked in API & Webhooks
get a callback on intercom update

Hi We are facing an issue with intercom update .  after we fire this API a redirection happened sometimes we missed the API, after we add a delay (before redirection) it looks the problem solved but we can’t relay on delay. as i check the document i can’t see if this a async action. or if i can get a call back. So could someone please guid me how can we fix this problem?  Thanks in advance

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Racheal
Intercom Team
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