Popular Topics

What happens when I pause a Series?

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Lisa B11Employee

Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

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Lisa B11Employee

Can how I prevent new users entering a Series?

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Lisa B11Employee

What order will my messages in my Series send in? How do I get them to send in X order?

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Lisa B11Employee

Why did a user in my Series hit the goal / not hit the goal?

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Raphael B11New Participant

how do I switch back from html editing to text editing?

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Kirill KNew Participant

Is it possible to put a custom app on a contact page (Contacts)?

Hi everyone. Hope you are doing well I've developed a custom Intercom application that works properly in Inbox (within a conversation page). It's created according this documentation with help of build-in Canvas Kit. I need to put this app in Contacts (with a contact details page) to let my teammates communicate with our customers faster. As of right now, they have to manually create a conversation first to do an action with the custom app. But this documentation page says that custom apps can be integrated with Inbox pages only. I've seen some screenshots with a public app available in Intercom app store located on a contact page. But I don't see any settings how put my app there. Is it technically possible?

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ShivprasadNew Participant

Hoe can i send html response in conversation reply

Hi,According to https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversation it says "Notes accept some HTML formatting." I am using below html as <html> <body> <h4>Share screen recordings</h4><br> <img src="{video_icon}" alt="no image"> <a href='{record_link}' style="margin-top:30px; text-align:center; display:block;" >Record your screen</a> </body> </html> However the style part is missing in the output. Can some one guide me what limitation exists on HTML formatting. I wanted to post an app in the reply, but i do not see any rest api where i can embed App in the conversation reply. That's the reson i am posting html form of my app rather than canvas. Kindly let me know if this is possible

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Paul M11Employee

How to add a title/subject to the conversations in the New Inbox?

The conversation title/subject has moved in the New Inbox it used to be here 👇

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Joshua WNew Participant

How do I add intercom to an angular app

Followed the instructions, but don't see the blue bubble at the bottom right

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AeronNew Participant

Is there a way to get only a single field, or a specific list of fields back when querying an object?

For example, if I want to just get the name of the company, or the date it was created back when I look up the ID? I know that in general I could just ignore the rest, but I'm trying to do this within a Custom Action, and I don't necessarily want to write the whole company object back to the Person I'm looking it up for. For context on why I'm doing this rather than associating that Person directly to the Company, I don't want to pollute my Companies with non-employees of said Company. However, I'd still like to be able to look up what Company they are requesting support for so that we can customize their experience when they are interacting with a bot.

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UnmuktNew Participant

App Review process: Questions wrt oAuth and Webflow

Background: We are building an integration with Intercom for our Application suite. We want the O-Auth flow in Intercom enabled for our users. As we understand it, this would require us to go through the App Review process from Intercom. Questions: 1. Can we change the oAuth URL before/after review?2. Can we change the webhook before/after review?3. We want the installation of our Intercom plugin only via our web app itself, how long can we have the app approved but unlisted on Intercom?4. Does Intercom need access to our webhook code to test, given that there is nothing else on our Intercom app?

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IsaakNew Participant

I want to sync ALL users and companies to my CRM together with ALL historical conversations

My problem is that I want to sync ALL users and companies to my CRM AND ALL historical conversations - so when we engage with a customer for onboarding and account management activities we can see all support history via Intercom. I need to sync conversations to my CRM - we are now using Close (having used Hubspot and Pipedrive previously) Something similar to this here: https://www.intercom.com/help/en/articles/2128216-hubspot-app-send-leads-and-conversations-to-hubspot(but needs to import all historical) Currently, we are dancing between the two platforms (not very well or fun). I have spent a bunch of time being a (far too complex) integration with Zapier but I think this ultimately ends in frustration as it needs to be something more native or adequately supported by Intercom. It's also a bit of a data governance issue for us because if Intercom dies on us we don't have these records anywhere else. How can I sync all historical conversations to an external service?

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Intercom iOS gives no update when new messages are coming.

User1810New Participant

Mobile SDKs

I'm developing iOS app using intercom iOS SDK. Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or goes into background mode, then comes again in foreground mode your help is required?

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Hasnain ZNew Participant

How to attach contacts to a new company? Unable to do so as the new company isn't accessible.

Created a new company:curl https://api.intercom.io/companies\ -X POST \ -H 'Authorization:Bearer <AuthToken>' \ -H 'Accept: application/json' \ -H 'Content-Type:application/json' -d ' { "name": "Test Company", "company_id": "18ac530", }'It was created successfully. Then used the Intercom generated id for it to attach it to a contact:$ curl https://api.intercom.io/contacts/62fe23da8c9c889b4c86b884/companies\ -X POST \ -H 'Authorization:Bearer <AuthToken>' \ -H 'Accept:application/json' -d '{ "id": <intercom_id for the company> }'Got an error, company not found. The docs say that a company must have at least 1 user to be listed and accessible. But this is a Catch-22 how am I supposed to add users if I am unable to access the company. To confirm, that my initial call to create the company was indeed successful, I ran this:curl \ -s https://api.intercom.io/com

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User1202New Participant

Can i create canvas kit apps with google apps script?

hi, i am trying to create an intercom canvas kit, i create a url for initialize and submit flow on google apps script but it don't work well this is my google apps script code INITIALIZEfunction doPost(e) { var Json = JSON.parse(e.postData.contents); sendDataSocket(Json) var CanvasBody = { "canvas": { "content": { "components": [ { "type": "button", "label": "Click ME!!!!", "style": "primary", "id": "url_button", "action": { "type": "submit" } }, ], }, }, }; return ContentService.createTextOutput(JSON.stringify(CanvasBody)).setMimeType(ContentService.MimeType.JSON); }SUBMITfunction doPost(e) { var Json = JSON.parse(e.postData.contents); var CanvasBody = { "canvas": { "cont

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MayankNew Participant

Can we export data programmatically through an API for series emails?

Sync limitations Intercom doesn’t consider outbound messages without replies as conversations.We found that if an end-user doesn’t reply to outbound messages (such as emails, posts, or chats), we can’t fetch the conversation IDs because the REST API does not return them. As a result, we can’t sync these conversations to your destination. I want to see who gets which outbound. When can we get ability to get this data programmatically? @Azure Radio 277

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StocktonNew Participant

Can you report on the number of conversations linked to Jira tickets?

We utilize the Jira/Intercom integration to connect our Development team with our Customer Service inquiries. We'd like to see how many conversations are linked to a certain Jira ticket or even just linked to tickets in general. Has anyone found a simple way to do this?

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AhumNew Participant

Unable to update contact's 'language_override' value

Hi I'm trying to update 'language_override' value during the user preference update event, but I couldn't see any changes even after calling the APIs. Is there any other way to update the field? Thanks

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svc-devNew Participant

What is the difference between token and acess_token returned while trading the authorization code

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User2462New Participant

Are there plans to add Expo compatibility to the roadmap?

I've seen a few questions about it in this forum and it would be helpful for our mobile app.

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User2459New Participant

Intercom returns an app from a completely separate account to my page. Their appId does not appear in my code. The end result is that my intercom continuously switches between two different companies on the page.

Has anyone else had this problem? It's been 3 days and Intercom support still hasn't read any tickets, so I figured I'd ask the community here. The injector script and boot code both call the right appId, but the scripts that get injected insert both the correct and the other company's appId.

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TausifNew Participant

Dynamic Canvas Kit

Hello There,Consider me new to the intercome and don't have an idea about even the basics of integration. I'm presenting the use case and seeking a solution for it. Once the user opens up the messenger, he will be shown up with a form that is generated through my server (it is not the same every time. It is based on some conditions). The form content is different for different users based on the logic on the server.The user clicks on a button on this form and the response is sent back to the server for some business decisions. So I'm confused with following thingsHow should my server be intimated when the user opens up a messenger (with the user detail)How can I send the UI back in form of JSONHow can I record the response back if a button in that UI is pressed The information available is in bits and pieces and I'm not able to find the end to end example.Looking forward for an end to end example do acheive the use case. Regards,

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Arnaud FNew Participant

How can I add email to the webhook payload

Hello, I am trying to send new user data - including email - to a third party app. It seems that email are not part of the payload, how can I add it to it? Thanks!

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AshwinNew Participant

What is the logic to create a conversation URL from the fields returned in the Intercom conversations API?

I have an Intercom app, and I am pulling conversations in to my local storage for my customers to run additional analysis on. I want to be able to link them back to the original conversation in their Intercom dashboard. I can't find documentation on the logic to construct a link back to the conversation. Can anyone help me find the right logic?

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