Popular Topics | Community
Skip to main content

Popular Topics

-

2188 Topics
S
svc-devNew Participant
asked in API & Webhooks
When users authorizes the app and switch the region, do we get that information as part of callback?

I'm trying to create an app intergration using the oauth process. I see users can host their data in eu, us, or au regions. When users authorizes the app and switch the region, do we get that information as part of callback?

250
Daniel M15
Employee
L
Lisa B13New Participant
asked in Customer FAQ
I'm going on holidays, how can I set expectations with my customers?

I'm going on holidays, how can I set expectations with my customers?

2270
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
In reporting, what's the difference between teammate and team assigned?

In reporting, what's the difference between teammate and team assigned?

790
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
Can I duplicate a Series?

Can I duplicate a Series?

1280
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
How do I add a Conversation Title in the Next Gen Inbox?

How do I add a Conversation Title in the Next Gen Inbox?

340
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
Can I disable transparant background on Custom Bot?

Can I disable transparant background on Custom Bot?

140
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
What is Articles Resolution Rate?

What is Articles Resolution Rate?

1360
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
Can I snooze a Product Tour?

Can I snooze a Product Tour?

1870
L
Employee
A
Ali BNew Participant
asked in Reporting
How to pull the data from support report in intercom from the Support Funnel Report?

More specifically, I wanted the percentage session where people had an issue and self served their fix vs the percentage of session where people requested human support. I am currently building in a dashboard for internal use in the company and wanted to pull the data of the flow chart / sankey diagram of the support report, however as there is no api endpoint for reporting I can't do this. I was wondering if there was any way to realize this?  Below you can find the data I want to attain via an API get call. https://www.intercom.com/help/en/articles/5652381-the-support-report I really hope someone can assist me with this. Thanks in advance!    

510
Racheal
Intercom Team
L
Lisa B13New Participant
asked in Customer FAQ
Can I add a time delay on my Bot responses?

Can I add a time delay on my Bot responses?

730
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
How do I test a Series before setting it live?

How do I test a Series before setting it live?

1060
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
How can I show the Messenger window within having to click the bubble?

How can I show the Messenger window within having to click the bubble?

3340
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
Is the Surveys feature available on my Early Stage plan?

Is the Surveys feature available on my Early Stage plan?

250
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
How is the Customer Satisfaction metric calculated?

How is the Customer Satisfaction metric calculated?

980
L
Employee
L
Lisa B13New Participant
asked in Customer FAQ
Why is the Company Name field blank in the Surveys report?

Why is the Company Name field blank in the Surveys report?

370
L
Employee
I
IlaNew Participant
asked in Customer FAQ
how to add facebook from app market place

it says ( to get this feature ) and theres no way to even register for monthly paid account

170
I
W
WesNew Participant
asked in Apps & Integrations
Is there a way to set a blocked list or allowed list for Outbound email in a Test Workspace?

I would like to add QA and developer emails to a allow list for our test environment and block all other outbound emails by default. Is there any way to set that up in Intercom?

2770
Daniel M15
Employee
L
Employee
Lisa B11Employee
asked in Customer FAQ
What happens when I pause a Series?

What happens when I pause a Series?

4290
Milan
Top Expert ✨
L
Employee
Lisa B11Employee
asked in Customer FAQ
Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

150
L
Employee
L
Employee
Lisa B11Employee
asked in Customer FAQ
Can how I prevent new users entering a Series?

Can how I prevent new users entering a Series?

630
L
Employee
L
Employee
Lisa B11Employee
asked in Customer FAQ
What order will my messages in my Series send in? How do I get them to send in X order?

What order will my messages in my Series send in? How do I get them to send in X order?

230
L
Employee
L
Employee
Lisa B11Employee
asked in Customer FAQ
Why did a user in my Series hit the goal / not hit the goal?

Why did a user in my Series hit the goal / not hit the goal?

160
L
Employee
R
Raphael B11New Participant
asked in Customer FAQ
how do I switch back from html editing to text editing?

how do I switch back from html editing to text editing?

530
Z
K
Kirill KNew Participant
asked in Apps & Integrations
Is it possible to put a custom app on a contact page (Contacts)?

Hi everyone. Hope you are doing well I've developed a custom Intercom application that works properly in Inbox (within a conversation page). It's created according this documentation with help of build-in Canvas Kit. I need to put this app in Contacts (with a contact details page) to let my teammates communicate with our customers faster. As of right now, they have to manually create a conversation first to do an action with the custom app. But this documentation page says that custom apps can be integrated with Inbox pages only.  I've seen some screenshots with a public app available in Intercom app store located on a contact page. But I don't see any settings how put my app there. Is it technically possible?  

410
Racheal
Intercom Team
S
ShivprasadNew Participant
asked in API & Webhooks
Hoe can i send html response in conversation reply

Hi,According to https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversation it says "Notes accept some HTML formatting." I am using below html as <html> <body> <h4>Share screen recordings</h4><br>            <img src="{video_icon}" alt="no image">            <a href='{record_link}' style="margin-top:30px; text-align:center; display:block;" >Record your screen</a>   </body> </html> However the style part is missing in the output. Can some one guide me what limitation exists on HTML formatting. I wanted to post an app in the reply, but i do not see any rest api where i can embed App in the conversation reply. That's the reson i am posting html form of my app rather than canvas. Kindly let me know if this is possible 

4980
Z
Ask a question
Terms & Conditions