Popular Topics

Why is my Product tour not using any company attributes that are been inserted? It's just using the fallback values!

Why are my fixed messages stopping after 30 days?

How can I disable the merging on unverified Leads into Users?

How can I undo Series edits?

I have found a .NET client version 2.1.1, but it's not compatible with the latest version of the API.

Hi, i am sending a test push notification to my mobile phone. I did all the steps and the notification appears as sent at intercom ui but i never arrived to my mobile phone (android).My app is build with react native and the device token is well capture

Trying to attach a tag to multiple contacts by following the API docs but it doesn't work.How am I supposed to pass the tag id? When I tag individual user and pass the { "id": "tag-id" }the API returns "errors": [ { "code": "not_found", "message": "Resource Not Found" } ]despite of the tag existing. Confirmed with get all tags API call.

Can I set up SSL for my custom domain?

How often does my tag report update? It's been 12 hours already!

What are disengaged users in my Series?

I have set up a push notification triggered by a backend notification, using the Intercom API that we call from an internal service. These calls happen every day around 3am, but we want to restrict sending the push messages during office hours. I tried using the "During office hours" parameter, thinking it was going to delay messages coming outside of that range. But testing it turns out that this instead ignores notifications completely if sent outside of office hours. Is there a way to set this up in a way that handles that delaying of messages automatically, or is that something we need to handle on our end to make sure we only send messages during the time period when we want to deliver them? I've included screenshots of my current setup if that can help: 

Which plan should we but to support POST Contacts endpoint?Currently we are getting below error when we try to make POST Contats.error [{code=api_plan_restricted, message=Assigning a user an owner_id is not available on your current plan.}]"

the style of launcher works fine in website but it looks different in the mobile app. Is their some specific reason behind this? Can we make both look same?

I've archived a lot of unused events, but they still counting on my event quota.

I'm working on an app that a team member can search our content database. When they click on a content in the search result, it should insert that content (with image, link and text) to the conversation. So far I got most of it done except for inserting content to conversation part. How do I do that? Thanks!

I recently changed my react native library to the official one. I have no problem en iOS but cant make it work for Android. The error comes from from node_module intercom package, I think it might have something to do with hermes-engine (used for live reloading)This is the error on the console:Anyone have encountered this issue?

RequestPOST https://api.intercom.io/contacts/search Accept:application/json Content-Type: application/json Intercom-Version: 2.4 Authorization: Bearer token   { "query": { "operator": "AND", "value": [ { "field": "email", "operator": "~", "value": "timur+1" } ] } }results in{ "type": "list", "data": [...], "total_count": 78, "pages": { "type": "pages", "next": { "page": 2, "starting_after": "Wy0xLCI1ZjIyYzQzZjkxMjU5NmY1MDNiMjA4ZWUiLDJd" }, "page": 1, "per_page": 50, "total_pages": 2 } }But next requestPOST https://api.intercom.io/contacts/search?starting_after=Wy0xLCI1ZjIyYzQzZjkxMjU5NmY1MDNiMjA4ZWUiLDJd Accept:application/json Content-Type: application/

what it says in the title. I want to update the endpoint for a custom action and tweak the body a little bit. the custom action is currently live.  when I make the changes and test things are fine, however I cannot hit the "save" button at the top of the page, its greyed out. this issue happens across both my login and one of the developers working with me.  additionally, I am getting the error message "Custom action failed while processing the response from 3rd party API." this happens with one of my API endpoints but not the other, despite everything coming through fine from Intercom to my API endpoint and intercom showing the response when I test. What exactly does intercom need me to pass it so that it considers the call a "success?"  the only help article I can find is this one and it does not cover my issue. https://www.intercom.com/help/en/articles/6298282-setting-up-a-custom-action. intercom takes a good chunk of time to get questions like this to

For example, a customer may be looking for details about pricing or examples, and we have pages available on our website for this (not our Intercom help centre). Thanks!

I'm trying to create an app intergration using the oauth process. I see users can host their data in eu, us, or au regions. When users authorizes the app and switch the region, do we get that information as part of callback?

I'm going on holidays, how can I set expectations with my customers?

In reporting, what's the difference between teammate and team assigned?

Can I duplicate a Series?

How do I add a Conversation Title in the Next Gen Inbox?

Can I disable transparant background on Custom Bot?