Popular Topics

In reporting, what's the difference between teammate and team assigned?

Can I duplicate a Series?

How do I add a Conversation Title in the Next Gen Inbox?

Can I disable transparant background on Custom Bot?

What is Articles Resolution Rate?

Can I snooze a Product Tour?

Can I add a time delay on my Bot responses?

How do I test a Series before setting it live?

How can I show the Messenger window within having to click the bubble?

Is the Surveys feature available on my Early Stage plan?

How is the Customer Satisfaction metric calculated?

Why is the Company Name field blank in the Surveys report?

it says ( to get this feature ) and theres no way to even register for monthly paid account

I would like to add QA and developer emails to a allow list for our test environment and block all other outbound emails by default. Is there any way to set that up in Intercom?

What happens when I pause a Series?

Why is my audience for email messages not the same when targeting the same users with a chat or a post message?

Can how I prevent new users entering a Series?

What order will my messages in my Series send in? How do I get them to send in X order?

Why did a user in my Series hit the goal / not hit the goal?

how do I switch back from html editing to text editing?

Hi everyone. Hope you are doing well I've developed a custom Intercom application that works properly in Inbox (within a conversation page). It's created according this documentation with help of build-in Canvas Kit. I need to put this app in Contacts (with a contact details page) to let my teammates communicate with our customers faster. As of right now, they have to manually create a conversation first to do an action with the custom app. But this documentation page says that custom apps can be integrated with Inbox pages only.  I've seen some screenshots with a public app available in Intercom app store located on a contact page. But I don't see any settings how put my app there. Is it technically possible?  

Hi,According to https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversation it says "Notes accept some HTML formatting." I am using below html as <html> <body> <h4>Share screen recordings</h4><br>            <img src="{video_icon}" alt="no image">            <a href='{record_link}' style="margin-top:30px; text-align:center; display:block;" >Record your screen</a>   </body> </html> However the style part is missing in the output. Can some one guide me what limitation exists on HTML formatting. I wanted to post an app in the reply, but i do not see any rest api where i can embed App in the conversation reply. That's the reson i am posting html form of my app rather than canvas. Kindly let me know if this is possible 

The conversation title/subject has moved in the New Inbox it used to be here 👇 

Followed the instructions, but don't see the blue bubble at the bottom right

 For example, if I want to just get the name of the company, or the date it was created back when I look up the ID? I know that in general I could just ignore the rest, but I'm trying to do this within a Custom Action, and I don't necessarily want to write the whole company object back to the Person I'm looking it up for. For context on why I'm doing this rather than associating that Person directly to the Company, I don't want to pollute my Companies with non-employees of said Company. However, I'd still like to be able to look up what Company they are requesting support for so that we can customize their experience when they are interacting with a bot.