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2181 Topics
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Thomas N13New Participant
asked in Apps & Integrations
How do I get the context/lead information in my custom intercom app

Hi, I have been trying to create our own intercom that interfaces to our own internal api to provide user details and properties. But how do I get the information around the context/lead in the initialize request. I have been trying to follow the tutorial and understand how I display components in the Canvas Kit, but how can I understand the context/lead of the user that is access when this app is shown in the conversation window?

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Hugo HNew Participant
posted in API & Webhooks
Can I return Intercom user data to my server using NodeJS?

var Intercom = require('intercom-client'); const client = new Intercom.Client({ token: my_token});client.users.list(function (err, d) { // err is an error response object, or null // d is a successful response object, or null try{ console.log('success') }catch(err){ console.error(err) } }); I need to fetch the users data from intercom to my server. I fellow the instruction https://github.com/intercom/intercom-node.But I don't know if I connect my workspace or not. And the second snap only return d as null.

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Eric Fitz
Employee
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Gen FNew Participant
asked in Apps & Integrations
Can I send a Slack notification when a new user is browsing my site?

I want to send a slack notification to myself anytime a new user is identified on the site....basically, so it opens a conversation that I can proactively outreach to new customers.  How would I do this? I had been told that the setTimeOut is how to do it, but not seeing any documentation on it. Thanks in advance!

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Eric Fitz
Employee
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Innovator ✨
User49Innovator ✨
asked in Reporting
Can i export all email adresses only for tagged conversations?

Following:  I want to export all email adresses that have a certain tag to an CSV / Excel file so I can feed them to my Business System to check what clients actually have done a purchase. We work with an very complex and old system in sales so I cant have automatic followups like in a normal CRM system. The tags im using are converstation tags

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Eric Fitz
Employee
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User186New Participant
asked in Apps & Integrations
Greeting prospect based on HubSpot cookie

Hi, on my website, I'm looking to have an intercom bot pop when he recognizes a hubspot lead on my website, and address him with variables from Hubspot. Basic example: John has submitted a HS form on my website on Monday, filling first name and company name fields. On Tuesday, he's back on my website, I want the Intercom bot to pop and tell him: Hey {firstname}, how can we help {companyname} today? Any way I can do this?Thanks! PS1: I know Intercom has a Hubspot app on their store, with an option that says allow Intercom to access Hubspot cookie, but not sure it helps.

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Eric Fitz
Employee
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Dorian MNew Participant
asked in Settings, Security & Permissions
How do I find my API secret?

How do I find my API secret?

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User788New Participant
asked in Apps & Integrations
How can I get to know the amount of time spent on the application by the user in Intercom Web? Is there is an attribute to call?

Hi, I need to check the amount of time spent on the application by the customer. Is there is any option to see in Intercom Web

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Innovator ✨
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Sarah C12Connector
asked in Reporting
How is first response time calculated in custom reports?

I have a team that is measured heavily by first reply time as reported through Custom Reports, but cases will often be transferred to them. Does the previous team's reply time then count in their metrics, or does First Reply calculate from when something is assigned to a team?

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Eric Fitz
Employee
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sanjayNew Participant
asked in Apps & Integrations
Can I integrate Intercom with a browser-based SaaS app?

Hi folks - We have a browser based SaaS app where we would like to integrate Intercom to. Currently we use React 2. Has anyone any methods of making this integration. The current GitHub libraries are way to old (2012) to have any confidence to use them.

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Trevor PNew Participant
asked in Mobile SDKs
React Native Android crash

Hello, I have installed Intercom for React Native. iOS works fine but Android crashes every time. Getting this error: FATAL EXCEPTION: OkHttp Dispatcher java.lang.NoSuchMethodError: No virtual method toString(Z)Ljava/lang/String; in class Lokhttp3/Cookie; or its super classes (declaration of 'okhttp3.Cookie' appears in /data/app/~~.....==/com.......Using RN .63Android minSdk 21com.android.tools.build:gradle 4.1.0

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Eric Fitz
Employee
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User627Active User
asked in Apps & Integrations
Can canvas-kit allows pictures to be arranged horizontally?

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Eric Fitz
Employee
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SaasNew Participant
asked in Apps & Integrations
Is there UI library of Intercom Canvas Kit components to utilize in react based web app.

Canvas Kit can only be utilized within intercom interface in multiple places. I am trying to create a web app which mirrors Intercom UI. Has Intercom released their UI components as a library which can be utilized in create a new (react-based) web app?

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Eric Fitz
Employee
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OnnoNew Participant
asked in Settings, Security & Permissions
How does the web JS API prevent altering information in the intercomSettings object?

We implement the user_hash to verify identity, but how are other variables verified? For example, a user might add or alter the "name" property of the window.intercomSettings object, or the information in the company object, even adding itself to other companies? Also, one might think to use Intercom REST API to securly add this information on user_id in a controlled manner, but then still the same question applies, how is adding/altering information via frontend prevented?

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Eric Fitz
Employee
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Gustavo BNew Participant
asked in API & Webhooks
Is there a way to use oAuth to retrieve someone else's App Id so that a user can have its Intercom Messenger in our platform?

We are building a platform for companies to train their teams and customers. With our product, clients (companies) can easily build their own academies and invite other users as learners. ​As admins, companies should be able to integrate their Intercom account to our platform, so that their users can contact them through Intercom Messenger. I'm using oAuth for other APIs, but, for this one, I would need their App Id - as far as I know, I cannot get this information through any API. Is that correct? Is there a way to connect their Intercom Account to a Messenger in our platform?​Thanks!

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User763New Participant
asked in API & Webhooks
How do I tell the Workspace ID of a new User that installed my app?

Hi,  I have an app that is installed via OAuth for 3rd party users. How do I tell what is their app id?  The rationale is that I'm using webhooks to listen to events for my 3rd party users, which I understand has an app_id within the payload. But I'm unable to map that app_id to which user that particular event is for as there doesn't seem to be anywhere else that provides that information upon OAuth?  Is there an API call that I can make to retrieve the app_id which an Access Token is tied to? Thanks!

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User427New Participant
asked in Apps & Integrations
Webhook dont send data? Only empty request? Get and Post parameters are empty... How we can get data about notification?

Webhook dont send data? Only empty request? Get and Post parameters are empty... How we can get data about notification?

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User168New Participant
posted in Apps & Integrations
Agent messages coming to the webhook in HTML, Need a way to parse it.

Hello People, I am trying to use an app with a webhook to do the 2-way communication between user and intercom agent.The agent messages are showing up in the body field of the event coming to the webhook(PFI for ref) in the HTML format, I need a way on how to parse this body and fetch the message in it to show the same to the user. Thanks in advance.

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Eric Fitz
Employee
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Arnaud BNew Participant
asked in Apps & Integrations
What is the utility of the node with the class "intercom-lightweight-app" ?

We are currently facing a huge perf issue with angular and this node, mat-menu or modal are very slow to open due to a huge amount of style recalculation, especially on Safari. As soon as I delete this node everything is back to normal. So I delete it on app boot, it's a little bit hacky for the moment, but we have no choice due to client complaints. Is there a risk to delete it, things still look working well without it. Here the example for a modal.With:​Without:Best regards.

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Julian R12New Participant
posted in Apps & Integrations
I'm getting "third_party_request_error" when adding the app to the messenger.

I'm getting the response: {"support_url":null,"error_code":"third_party_request_error","message":"Something went wrong with the third party server during the request"}when trying to initialize the app, I don't know what kind of error is involved, no other code error or description is given to know if is a permission issue from my server, when I access the URL set in canvas it returns the following object{"canvas":{"content":{"components":[{"type":"button","label":"Click Me, This is AppCore!!!!","style":"primary","id":"url_button","action":{"type":"submit"}}]}}}any help will be appreciated, thanks!

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Colin L11Active User
asked in Apps & Integrations
Can a user uninstall a non-published app?

If we unpublish an app from the App Store, can a user still uninstall it? My understanding is that to remove an app, they need to open their inbox, navigate to the App Store, find the app and remove it. However, if we unpublish the app, can they still do this? The use case for us is we are swapping an old app for a new one, and they have the same name, so we can't have two published at the same time.

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NandiniActive User
asked in Apps & Integrations
I would like to send an automatic message when a user pings us in Support.

I would like to send an automatic message when a user pings us in Support. I do not want to use the Bot. Is there any other app that I can install and set an automatic message to those who try to chat with our support team?  Please let me know.

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Innovator ✨
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EsterNew Participant
asked in Reporting
How do you work with reporting on agents online time?

I want to be able to follow up on how much online time the team has. I have tested the activity log, but this only lists when somebody logs in and out and would be way to manual. Ideally I would be able to see how many hours a person is away (based on the chats openings hours).  So maybe somebody else has a good solution to share?  Thanks!

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Peter C11New Participant
asked in API & Webhooks
Can I retrieve tags associated with a company through the API?

I see there is an API for "List Attached Tags" for contacts but not Companies. Is there a way to pull what tags are associated with a company? Or is the returned on "retrieve a company" or "list all companies"?

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Ben GNew Participant
asked in Mobile SDKs
iOS SDK v10.2.0 – Failed to build module 'Intercom' from its module interface

I just went to update my Intercom iOS SDK and for version 10.2.0 and above I am experiencing the following build error: Failed to build module 'Intercom' from its module interface; the compiler that produced it, 'Apple Swift version 5.5 (swiftlang-1300.0.31.1 clang-1300.0.29.1)', may have used features that aren't supported by this compiler, 'Apple Swift version 5.4 (swiftlang-1205.0.26.9 clang-1205.0.19.55)' I suspect something has gone wrong in the 'Added support for iOS 15' release which means it's no longer backwards compatible. If this is intentional then there are no warnings about this in the release notes, and no migration guide on the Intercom docs. Has version 10.2.0 and above been compiled on Xcode 13 without checking that it's backwards compatible with Xcode 12.5? I can see the import _Concurrency in the build error coming from Intercom, and MainActor has been used in a few places, which has probably broken backwards compatibility

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RubensNew Participant
asked in API & Webhooks
Search for Contacts using the `IN` operator

I'm trying to search my Contacts by their `id` using the `IN` operator that is listed in API v2.3 reference (https://developers.intercom.com/intercom-api-reference/reference#section-accepted-operatorsThis is my current request payload:```json{ "query": { "operator": "OR", "value": [ { "field": "id", "operator": "IN", "value": ["5fec4b003ba34a1198516369","5fec4b003ba34a11ab516481"] } ] }}``` but I get back an invalid response ```json{ "type": "error.list", "request_id": "000bcmd8o18tsjg9qfq0", "errors": [ { "code": "invalid_field", "message": "_id is not a valid search field" } ]}```It looks like that this field can't be used to search with th

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