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1875 Topics
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AnoopConnector
asked in API & Webhooks
If we use the API for Data Attribute Model', can we able to fetch the listed attributes from the start of every conversation?

If we use this API https://developers.intercom.com/intercom-api-reference/reference#list-data-attributes can we able to fetch any of the data attributes and pass that attribute value to a variable and then that variable need to be passed on to Watson. If yes could you please provide some guides/steps to achieve this?

2
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3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community
Hey Connectors! It's time for Fix-It Friday once again!

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Can I set all links to open on a new tab?Hi all intercom guru, Do you know how to create Automation rule by using if " Email CC " I saw only option to use " Email To" Happy fixing!

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Eric Fitz
3 years ago
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Hannes HNew Participant
asked in Settings, Security & Permissions
How do your companies (especially in EU/Germany) deal with data protection laws and gathering client data through intercom? Do you have a cookie opt-in/opt-out possibility?

Our company is situated in Germany and has to comply with german data protection law. We are looking for a way to give the client a) notice about data collection through intercom and b) the possibility to opt in/out to that.  How do you deal with that topic? Which solutions maybe come out of the box from intercom?  Thanks for any thoughts on that!

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Top Expert
3 years ago
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User876New Participant
asked in API & Webhooks
How do I get conversations of a contact?

How do I get conversations of a contact? There are methods for getting all conversations and all contacts? Should I loop through all conversations to filter the ones that belong to a given contact?

3
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Top Expert
3 years ago
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Jordan dNew Participant
asked in Apps & Integrations
How can I send notifications to Slack based on certain tags/properties?

We're using Intercom's Slack integration to notify our team channel of when a user signs up to our app. Is there a way to send notifications to specific Slack channels depending on certain tags/properties (e.g. IP country)?

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Top Expert
3 years ago
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AmoghNew Participant
asked in Reporting
Which reports do you wish Intercom had?

Hey gang! We're building an Intercom reporting app and would love to build something you'd find valuable. Are there any reports you wish Intercom had? :)

2
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3 years ago
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User379New Participant
posted in Mobile SDKs
Why are my team receiving multiple mobile push notifications per message?

Intercom Conversations is sending multiple push notifications to our customer service team per message.

2
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3 years ago
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Scott B11New Participant
asked in Mobile SDKs
help: Significant crashes with iOS SDK relating to [ICMUserIdentity isEqual:]

I used the intercom widget to post a bug report over 4 weeks ago and my conversation still says it's "not seen yet". Not a good look Intercom.  So now I'm going to try posting here and hope that somebody here can graciously be of help.  25% of our weekly crashes reported are coming from intercom. And all of it is coming from: [ICMUserIdentity isEqual:]  Currently version of the app in the store has:Intercom SDK - 8.0.0Compiled on XCode 12.1Support iOS 11.0 and higher. The large majority of our users have migrated to iOS 14 - so its not surprising necessarily that 95% of the crashes are from iOS 14 devices. I have no repro steps unfortunately - just the crash logs showing up in Crashlytics and Apple. It is crashing a non-main thread: com.apple.NSURLSession-delegate Here's a full stack trace:Crashed: com.apple.NSURLSession-delegate0 objc_msgSend + 201 -[__NSCFString isEqualToString:] + 2482 -[ICMUserIdentity isEqual:] + 13112363 -[ICMIdentityStore isEqual:] +

6
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3 years ago
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Dzmitry MNew Participant
asked in Reporting
Can I get location-based reports for each teammate?

Hello, Does anyone know if it's possible to get location-based reports for each teammate? I need to track team productivity based on leads location. Thanks!

1
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Top Expert
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community
Hey Connectors! It's time for Fix-It Friday once again!

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? How can I make sure that the messenger icon position and size gets adapted to the screen size automatically? Happy fixing!

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Eric Fitz
3 years ago
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rajabdeenActive User
asked in Apps & Integrations
How to publish this special type of application?

Please give me some guide lines in publishing my app. In “submit for a review” page, we are expected to provide a “End- To- End” video, with installation step of the app, how it is possible to show the installation step even before publishing it? How to make my app available to only subscribed users? Is it possible to handle our payments externally? Is it possible to get some one to chat to have more interactive discussion ? (NOTE : I am trying to publish my app through my company profile - imaradevteam@gmail.com)

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3 years ago
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rajabdeenActive User
asked in Apps & Integrations
Both are same URLs?

I can see two different URLs in OAuth Process and Installation. Do both of them talk about same URLs? (Please check the attached screen shots)

2
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3 years ago
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User686New Participant
asked in Apps & Integrations
How to integrate Intercom Help center articles as embed on React application?

I tried to add intercom help center articles as an embed iframe on React. But it's rejected because of CORS issue. Can you add our website, so that we can avoid CORS issue? Or is there any work around?

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Eric Fitz
3 years ago
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IkaNew Participant
asked in Apps & Integrations
Hiding a content_url canvas widget if there is nothing to show

Hey all, I have a widget that is using a live content_url to query our server each time the client opens up the intercom window. The widget works just fine, however I don't see an option to reply with an "empty" canvas or so in order to hide the widget. I am probably missing something... If I have found that I have nothing to show the user, I would like to hide the card with the live canvas result.. how can I do so? Thanks!

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Eric Fitz
3 years ago
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James C12New Participant
asked in API & Webhooks
API Reply to the last conversation is failing - user not found

Hi, this is my first post, so go easy :) I'd like to reply to the last conversation using the api. The URL I'm calling is: https://api.intercom.io/conversations/last/reply/p> I'm using this as reference - https://developers.intercom.com/intercom-api-reference/reference#reply-to-a-conversation/p> The message body looks approximately like this: {  "message_type": "comment",  "type": "user",  "user_id": "usersemail@aferry.com",  "body": "Test message"} I've confirmed this user exists but I get this response: {    "type": "error.list",    "request_id": "000sdhmlsb3j8gk6qieg",    "errors": [        {            "code": "not_found",            "message": "User Not Found"        }    ]}Any ideas appreciated. I can't see what could be wrong.

2
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3 years ago
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David S14New Participant
asked in Mobile SDKs
Is there a recommended way to send translated carousels depending on the device locale?

We are working with mobile carousels on iOS but need to support different languages. We would like to trigger our carousels automatically. I see rules based off of browser language, but do not see anything for device language. From what I can tell the browser language is not getting set when the user is registered through the mobile SDK.

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Top Expert
3 years ago
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User844New Participant
asked in API & Webhooks
[Bug] Not enough data for Article Inserter webhook event

Hi,Using webhooks to integrate Intercom with some 3rd party software.Subscribed for "conversation.admin.replied" topic. Everything works fine, until the "Article Inserter" is used.When message contains inserted article, the webhook data provided is: 'part_type': 'comment', 'body': '<p>[App: Article Inserter]</p>' So, there is no way to convert such webhook data to message in 3rd party software. We only know that some article was inserted. No url, no ID or title. It will be great if webhook data will contain information about inserted article.Hope it will get fixed someday. P.S. When we use "Insert Article" from Intercom mobile app (without Article Inserter app) - everything works fine, we get the article url in webhook data. But on desktop there is no such button without extra app...

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Eric Fitz
3 years ago
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User393Connector
asked in Intercom Community
Looking leadership / people management training for a SaaS team of 10-20+

Would love some recommendations for online courses, books or other resources to learn more about leadership / people management. SaaS customer support 10-20 person team and scaling.

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3 years ago
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BonnyNew Participant
asked in Settings, Security & Permissions
How do I configure CSP for Intercom?

Hi there, in the following page : https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy this link seems not to be reachable : https://share.intercom.io.Please, is anyone know what the correct link is for our proxy ?

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Eric Fitz
3 years ago
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User413New Participant
asked in Mobile SDKs
Why can I not see variables in the debug area of Xcode on version 8.0 of the iOS SDK?

HelloI’m using the SDK 8.0 on iOS (Swift)But as soon as I import the SDK, I don’t see any variable anymore in the debug area of Xcode. It’s empty.When I type the po command in the debugger, the variables are not printed.Can you help please?

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Eric Fitz
3 years ago
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JessieNew Participant
asked in Apps & Integrations
Embedded Typeform closing before user can click close botton

Have embedded typeform tha asks questions and redirects users to a calendly based on responses on the "end page" Issue is messenger is closing before user can click Open button to redirect to Calendly.  Any solutions?

2
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3 years ago
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VidyeshNew Participant
asked in API & Webhooks
1.How Intercom API handle timestamp in search query ? 2.Respnse data in array is not received in correct order for get all contact API despite mentioning order=desc key in qs.

I am also facing weird kind of issue. what happened in my scenario is that is as below (API V is 2.3).As per docs intercom save timestamp data in UTC formatwhen I pass the UTC timestamp to search API sometimes is does not return any result , but at the same time I pass the timestamp of my local region I got requested data . sometimes it happen vise-versain GET All CONTACT API - when requested sometimes data come in ASC order despite mention order=DESC key in query-params I am not sure what is happening at server but I am sure about date is correctly formatted from ISO string to UTC timestamp. Please kindly provide help.

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3 years ago
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Marc GNew Participant
asked in Settings, Security & Permissions
Looking for a profound Intercom Expert which helps us setting up intercom properly backend and frontend wise.

What ever we try a new problem rises. I think we do not have a proper understanding of intercom even-though we use it for about half a year. It's time an expert joins us to advise us. Of course we will come up for the help financially. please drop a msg and let me know if YOU are interested.

1
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Top Expert
3 years ago
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Jose MNew Participant
asked in Settings, Security & Permissions
Why might you use different workspaces?

Hello! I'm new to this forum, love it! I was wondering what the main purpose for the different workspaces is? Maybe if you guys could provide some examples as to how or why you've used different workspaces. I've got my main workspace pretty much all setup and running, but just wondering as I don't wanna miss out on any other great feature that we could utilize! :)

1
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Top Expert
3 years ago
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Ashish ANew Participant
asked in API & Webhooks
Can I use a custom email address when creating a message using the API?

Hi, I am creating a message using the intercom API. I'm able to send the request, but the recipient sees the sender of the email as: firstname.lastname@company.intercom-mail.com My question is that is it possible to configure intercom so that when the recipient sees the email address of the sender, it is the same as the actual email address of the admin? Rather than companyname.intercom-mail.com? The curl request is below: curl --location --request POST 'https://api.intercom.io/messages#39; \--header 'Authorization: {Bearer token}' \--header 'Content-Type: application/json' \--data-raw '{ "message_type": "email", "subject": "Email subject", "body": "The body of the text message goes here.", "template": "plain", "from": { "type": "admin", "id": "{admin_id}" },  "to": { "type&

1
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Top Expert
3 years ago
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