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Hi,I m trying to find out how to create a contact as a lead, i used the following `registerIdentifiedUser` and `updateUser` and passed `role` as `lead` but it does'nt seems to work.Any one know how to do this, is it even possible through the mobile sdk ? Or should i use the api instead ?

My segments are primarily based on user behavior, like, first seen after z date and "has most recent event in past 7 days"  then I query the segments via the API with the count included, like so:get("/segmentID?include_count=true")  but this gives me a non-real time count. It seems to be the count from the last browser session.  So, when I have a new user, I trigger my api call to grab this data and update my dashboards. but the API returns counts as if that new user has not registered. I have to open a browser window with all the segments to get the counts to update.  Is there a timer on which these counts update, or do I have to open a browser to get them to update, or am I doing something wrong?

I am using Development workspaces to try out APIs for development of an App.I would like to use Teams API and have some questions related that. 1, Is it possible to add(invite) or delete teammate via API? 2, When I tried to add teammate using Development workspaces, I got the error in the below capture. Is there any limitation to adding teammate in Development workspaces? 

Hi,  Using the mobile SDK and I have a singular user (at least reported) that gets this screen upon selecting the Intercom button. It happens all the time and is not intermittent (reported at least). Is there anyway to know what is going on here? Without being able to debug locally (I don't have access to their account) I don't even know where to start or if there is a way I can intercept the logs that Intercom might be publishing when its not local 

Can we build a forum-style page for our own product similar to Interconnected?

Is there any way to integrate Intercom with Instagram?

What's the best way to get a list of company segments from the api? There's only contact segments in the api docs.

I have connected the Stripe app and for thousands of customers it shows them in Intercom as having an active subscription when in truth they have cancelled long ago.I attach screenshots from what I am seeing in Intercom vs. Stripe. This happens for thousands of users. Also, how can filter in Intercom for MRR > 0? Thank you,Dimitris

When we make a call to the Conversations Search API, it passes the expected errors as listed here: https://developers.intercom.com/intercom-api-reference/reference#http-responses) BUT the 402 error (which is when the user is on a free plan so can't access the API) doesn't come through.  For example, this is what we get for a bad request error: {"type":"error.list","request_id":"003cf6a7obhfbnmt0uv0","errors":[{"code":"invalid_operator","message":"Composite operators must be of type AND or OR "}]}⏎ But we only receive the 402 error if we make a call to List conversations, NOT to Conversations Search. Using the same credentials and app both times. We use version 2.3 of the API. Is this a bug that the Search API is not passing this one 402 error or expected? 

From COUNTS documentation: https://developers.intercom.com/intercom-api-reference/reference#conversation-counts/p> But main problem here is that this information is not grouped by companies. Is there way to do some aggregation or grouping by company for conversation statistics?

Hi, i can't send reply to conversation via API, but can do it via intercom website. Please, can you see request with this id 003abpt6qlp4obiq78ig and help me?

Dear community, hope you all are doing great! I'm looking for the following solution: I'm setting up a workflow in my CRM app that must connect to my Intercom workspace and send a message to the users of a specific company. I'm trying to do this via webhook. The problem is that I have no idea of how can I make this automation. It's been a few weeks that started to work with multi-plataforms connections and I did not learned how to achive a few things yet.  I'll attach the webhook setup screen from my CRM, this may help us to solve the requirement. Thanks a lot for your help, Kind regards,Rodrigo.

In https://www.intercom.com/help/en/articles/179-send-custom-user-attributes-to-intercom,I createdwindow.intercomSettings = { app_id: APP_ID, "book": "ABC" }; How to get the key value pair book & ABC via API?

Hi, Can I create an app via API and how many apps can I create? Thank you

I have some troubles with webhooks. For unknown reasons Webhook's verification fail for one particular customer. But not for all the time. Sometimes it succeeds (I'd say it fails 1 out of 10 ).Do you have any tips on how to debug this issue? I logged the payload and it doesn't look suspicious. Just a regular user.tag.created event. Here is how I verify webhook```const verifySignature = ({payload, secret, signature}) => { const stringified = JSON.stringify(payload); const calculatedSignature = `sha1=${crypto .createHmac('sha1', secret) .update(stringified) .digest('hex')}`; if (calculatedSignature !== signature) { throw badRequest(`Invalid signature provided`); }};export const verifyWebhook = ({clientSecret}) => async ({params, payload}) => { verifySignature({ payload, //req.body parsed by koa-body secret: clientSecret, signature: params['x-hub-signature'], }); return {id: payload.app_id};};```Thanks in advance for

We already have Intercom integrated into Zendesk and it works well. However, we want to achieve another level and automate ticket fields fulfilment.

Hello, We've had a load of crashes on our Android app lately that are coming from the Intercom SDK. I've attached the stacktrace below. Hoping to bring some light on this to see if there is a known issue. We haven't updated the Android SDK recently, we're using version 9.1.2.Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void io.intercom.android.sdk.conversation.ConversationContentPresenter.onProfileScrolled()' on a null object reference at io.intercom.android.sdk.conversation.ConversationFragment$2.onOffsetChanged(ConversationFragment.java:4) at com.google.android.material.appbar.AppBarLayout.onOffsetChanged(AppBarLayout.java:32) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:54) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:2) at com.google.android.material.appbar.HeaderB

Hi folks! I’m Mat, the Product Manager for our mobile SDKs. Just dropping in to share a sneak peak at some work that I think a number of people in the forum will be excited to hear.. we’re working on React Native support 🥳  We’ve started work on a React Native wrapper for our mobile SDKs, and we’re aiming to release it around July. I know not having a supported option for React Native apps has been a pain point for a number of you, so I’m hoping you’ll be as excited about this news as I am! I’ll share more info here as we get closer to the release. For now, here are the headlines: The React Native wrapper should be available around July.It’ll work with the latest versions of our Android and iOS SDKs at the time.The wrapper will be fully supported by us, and we’ll be keeping it up to date with each new release of our mobile SDKs. Below is a gif of a conversation opening from a push notification in a React Native app on Android. As you can see, we’re making good progress. That’s

Hi, party ppl. Due to the nature of my workspace setup, my agents often close the dialogues. Usually when the ball is on the customer's end and not necessary when the correspondence came to the conclusion. For that reason, I need some custom solutions to gather feedback about the conversation quality. Roughly my requirements are dialogue is NOT on the queue X (I have a specific "timeout" queue that helps to filter trolls etc")The dialogue is in the "closed" state for N days/hoursIf the dialogue fits both requirements, the system, 3rd party app, bot, or whatever, would send a survey.  I would be very grateful for any advice that our community can provide on this matter.

I would like to use from REST API features such as queries for searching conversations however our API version is 1.0 and so we'd need to upgrade it.  I am wondering whether changing the API version will cause any breaking changes in the intercom app.  FYR this is what I'm talking about: https://developers.intercom.com/intercom-api-reference/v1.0/reference#get-a-single-conversation & https://developers.intercom.com/intercom-api-reference/reference#search-for-conversations As you can see, V2.3 allows queries in searching for conversation where we'll search by the user id  

Is there a way to reply to a conversation via API without notifying the associated user/contact (e.g. sending e-mails)? It looks like Intercom has some logic as replying via API sometimes does and sometimes does not trigger an email.

Is it possible to make creating a Zendesk ticket before closing the chat?🤔

I am curious if this feature was added, because ii saw some threads where was mentioned that is possible to add this feature in future releases

I am using the Ruby API and the following code gets an error:" (Custom attribute 'kamil_attribute_console' does not exist)" user_id = 1 intercom_query = intercom.contacts.search('query': {'field': 'external_id', 'operator': '=', 'value': "#{user_id}"}) contact = intercom_query.first contact.custom_attributes = {"kamil_attribute" => "here-iam-update-me"} intercom.contacts.save(contact)  

I made an app that post messages into conversations using the Intercom API, and I want those messages to come from a bot/operator, not from the contact nor the admin. Here is a screenshot of an app that posted such a message, but I cannot find how to achieve this in the API docs… Thanks for your help!