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So far, I just have the Click Me example working, but ready to start bring back information from NetSuite. I see where the initialize is sending the request payload, but my understanding from the Canvas Kit documentation is that it would also send the Contact information as part of that payload, but the only payload I'm seeing is the {admin_id, app_id, conversation_id, inbox_app_id, and user_id}. I could work with the user_id and get the email address from there to search NetSuite, but it be easier to have the email address already. Basically, it'd be similar to the Shopify app as in displaying if the User already has cases present in NetSuite or even is present in NetSuite, and display that information on the conversation. Any thoughts, ideas, on how best to proceed?Let me know if you need more info?

I'm building my app with Intercom for Cordova (https://developers.intercom.com/installing-intercom/docs/cordova-phonegap-installation and I'm having the following error IntercomBridge.m:118:15: No known class method for selector 'hideMessenger' Does anyone have the same issue? Notes:<plugin name="cordova-plugin-intercom" version="~9.1.0" />"cordova-ios": "^6.1.1",

Hi guys, We are having an issue with Intercom's chat on a react-native app, on IOS. The chat works perfectly fine just until you open a modal view. After opening and closing it, if you try to open the chat the text field will be missing, so users won't be able to reach us. There is also a weird UI glitch showing the textfield coming from the top sometimes, and suddenly disappearing. We are using this react-native-intercom library fro the implementation, and the issue has been reproduced in both IOS 13 and 14 beta, on both an Iphone 6s and Iphone Xr. Please, find attached a video showing the weird behaviour. As you can see, the chat works as expected in the first 3 attempts. Then, after opening and closing the Navigation modal, the chat UI is missing its text field. Does anyone ever experienced anything similar? Any workaround? We have been trying to debug this with no luck. Thanks in advance for your time 🙂   

I'm developing android app using intercom (React native android). Currently I'm facing problem that's intercom doesn't update for new message comming. Only update when I open conversation from launcher or kill the app and open again. Please help

I received a security alert from Google Play Console when I uploaded a recent app build. The issue is caused by: io.intercom.android.sdk.utilities.IntentUtils.safelyOpenIntent Attached is a screenshot showing the issue.

In INTERCOM iuas7kkt we are unable to connect to INTERCOM from Android apps, we dont have this problem with Web or iOS. We see a difference here, in settings/security. What we are missing in Android, please? Kind regards. https://app.intercom.com/a/apps/iuas7kkt/settings/security/p>

We are implementing the Intercom widget on our website using react app. Everything is kinda working fine, but we are facing with this weird state on the application:We have a page for the user to change their name and email, and we want to show that new information on the widget.We have a message that greet the user with "Hi {username}" and when the user change its name on our app, the message is still using the old name.We are doing a `window.Intercom('update', { name: newName, email: newEmail })` and it reply with 200 OK and if I check the Intercom panel it has the "newName", but for some reason, it is still showing the old name on the widget. Is there anything we can do?

Hi, I receive this message from you .' [OAUTH FLOW} In the loom video, you shared the app functionality, but we need to see the full end-to-end flow, including installation of the app with oauth, the end-to-end experience and functionality (as shown already) and uninstallation of the app. ' How do I do . there is no docs about this. if i install from the developer hub no oauth flow trigger.

We have mentors who go over our clients (students) homework. I want them to be able to initiate chats with a student if they have a note about a specific homework task hey submitted. (i.e. "your answer to question 13 is incomplete"). Mentors have users in our Intercom (they are team members), but I want the mentors to be able to launch the chat from the UI they use to check students homework rather than go into intercom look up the user and initiate a chat.  So I want them to be able to click a button next to a task they are checking, which will pop up either the messenger or any other way to send a message, where the user is already set (based on the email of the student I will pass to Intercom) and the task name/number included in the default text. Is there a way to achieve this natively, via an integration or via API?  

I'd like to add 100+ users to a tagged group but as they already exist on our intercom account I'm worried they will be duplicated (and receive multiple emails). Is there a simpler way of doing this rather than me searching for each individual person and tagging them? I have a document with all of the emails I need.

We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox?

We have Zendesk & Intercom working side by side and at this point, we are creating tickets from Intercom to Zendesk about specific conversations. Now I am thinking if it would be possible to use only Intercom but before I go any deeper I would like to know how I could have all the customer data from Zendesk to Intercom? In Zendesk we have a wide history of customer tickets and data and of course, I wouldn´t want that to disappear. We have tickets in Zendesk that are not in Intercom at all. So is this kind of integration possible and how? Tanks in advance! 🙏

I can create a message and send it to a user, but when they reply it goes to the admin who created the message. I'd like to have this assigned to a group instead, which I can do in the Intercom UI. There doesn't appear to be an option to set that via API.

We recently had to update our customer's user ID's and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record? We recently had to update our customer's user ID's in Intercom and a few duplicate records were created in the process. We are not sure how this happened but what I am wondering is what will happen if we archive the duplicate record? I read that we can't merge 2 users so it seems like archiving the duplicate is the only alternative. I'm just worried about that possibly having unwanted side effects. Any advice would be appreciated!

Hi, We are using webhooks to fire events when a user unsubscribes from receiving emails. This is working fine, but we also want to fire events when a user re-subscribes. I can't see any documentation capturing a specific resubscribe event, but is it possible to capture this event using another webhook? Edit:If the above is not possible, is it possible to remove the 'resubscribe' link from the 'you have susccesfully unsubscribed from emails page' Alternatively, can we redirect from the 'you have unsubscribed' page to our own URL, i.e. our own custom 'you have unsubscribed from our emails' page?

We have two calls for inbox canvas app, initialize and submit. the calls require you to respond within 3 sec or else it throw an error page (as it take too long to respond). Is it possible to send a loading page and response once the response is ready. Or is there a way to overcome this issue which requires to respond within 3 sec?

Is is possible to get the user attributes from intercom to javascript function on my webpage? I want to use intercom attributes in some of the pages.

Hi all, this is Lluís and I'm co-founder at Vidbix, an app for Intercom that enables your customers to make screen recordings from Intercom without the need for them to install anything! Easier for your customers to explain, and all the context to your agents to solve faster! Love to be here and excited to be Interconnected! Ping me if I can help! 😀

Hello, in gem for Ruby on Rails a filter is used :before yet it doesnt seem to work as API doesnt give a response or gives a response ignoring the filter. Perhaps a gem problemIs there a way to send a request with a date range?API v1.3

Are there plans for the "Content Showcase" app built by Intercom to support custom attributes? Right now we can only use a static URL. The challenge we have is each customer has a unique URL, so it would be great if we could pipe in custom attributes e.g. Company ID. 

Is it possible to run two banners at the same time?

Hello, I'm working on a react web app, and if the user is logged in, the app is calling the function with the user's data:  window.Intercom('update', {        app_id: AP_ID,        name:... email..}) and when there is no logged in user Im caling the Intercom just with th app_id:  window.Intercom('update', {        app_id: AP_ID}) but, still, the messages are sent as the logged-in user, What can I do about it? thanks,Gy  

After installing Intercom SDK using CocoaPods I get a build error trying to run my app on a physical device (on the iOS simulator everything works fine). The error I get is: building for iOS, but linking in dylib file (/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom) built for iOS Simulator, file '/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom' for architecture arm64 Anyone faced this issue?🙏

Hello everyone,I was trying events creation API on postman and have correct recently created a lead from the lead API.The lead API successfully created a lead with the provided details, and I tried adding an event to this user, this event API gave 404 error user was not found.I also tried this event creation on the leads that were captured from the conversation message & also tried it with manually added leads created on the Intercom platform but still the event API was returning 404 error.But this event creation is successfully happening on users that were earlier leads.The API call returned 200 and I can also see the event addition on the platform. Pic: Events addition failed and says user not found Pic: Lead is present in Intercom Pic: Adding event on leads works perfectly My question was is there some limitation on the lead's side from the backend of Intercom, which stops adding events in lead?If not then what's the correct way of doing it. Also, I wanted to know how ca