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The Product tour allows me to assign a pointer to a pop up field that has text fields to fill in. When testing, the fields do not let us enter the information and shows the “Next” button blurred out. I have tried other types of pointers to see if we can get around this issue but unfortunately, the ‘Fill out Field’ pointer is the best use for this case. In depth Explanation:This occurs on a pop up We have adjusted the focus trapping to allow us to point to the fields and we can add pointers for buttons in the fields During the preview testing, it does not allow text to be entered in on the fields The Pointer dialogue displays correctly with the correct text but it shows the “next” button which is greyed out and cannot be pressed I doublechecked to make sure that the pointer was indeed set to ‘Fill in the blank’ and it is.  Thank you for any feedback that you can provide. 

Hi there, Just wanted to know if it is possible to launch the Messenger outside of the Intercom window. For example, through an outside email that contains a link. Looking to have the link take customers to the site and upon loading in have the messenger open already. I know that we can assign a customer selector id and assign it to a custom launcher, but not sure if that would work in this case. Thanks!

I’m trying to add Intercom Fin to our Zendesk Help Center and need some help with the JavaScript code they provide. Specifically, I’m not sure what I need to do to edit the snippet provided and replace the example variables (highlighted in red) in the window.intercomSettings object with our own variables for user data. Our Zendesk Help Center does not require users to sign in, so I’m not sure what to replace the variables with.Any help would be much appreciated! 

Hi, I know you can customise your messenger so that it can "provide support from a button on your website". Just wondering how i can achieve the same effect in a mobile app? 

I love the visual it gives, but need to understand what goes into each section.  For example, is someone who views help articles included in the Seeking Support section and then the Tried to resolve with self serve content.  Tool Tips, are these classed as Proactive Support?  I have read the article, but am still unsure. https://www.intercom.com/help/en/articles/5652381-the-support-report/p>

Hey Everyone,I've got a head-scratcher here that I'm hoping you all might be able to help with.Since July 4th, our Intercom's been acting up, throwing this error out of the blue:"TypeError: Cannot read properties of undefined (reading 'slice')"Thing is, everything was smooth sailing until last week. I'm wondering if this could be something to do with a new feature or maybe even fallout from the outage two days ago? Checked the health page today, and it's all clear.Anyone else running into the same thing? Any idea what might have tweaked our setup? Any advice or pointers would be massively appreciated!Thanks in advance! 

Hi,In my app, I am adding an email address to a project. I am trying to trigger an event in Intercom that sends an invitation email.First, I search for the email address, so I do not create multiple leads: Connecting: api.intercom.io:443Sending: POST http://api.intercom.io:443/contacts/searchHeader: accept-encoding: gzip, deflateHeader: accept: application/vnd.intercom.3+jsonHeader: user-agent: Intercom-Ruby/4.2.1Header: content-type: application/jsonHeader: acceptencoding: gzip, deflateHeader: authorization: Bearer [REDACTED]Header: host: api.intercom.ioHeader: content-length: 159Data: {"query":{"operator":"AND","value":[{"field":"email","operator":"=","value":"[REDACTED]"},{"field":"role","operator":"=","value":"lead"}]}}Status: 200Benchmark: 0.493817 secondsHeader: date: Sat, 01 Jul 2023 04:45:04 GMTHeader: content-type: application/json; charset=utf-8Header: transfer-encoding: chunkedHeader: connection: keep-aliveHeader: status: 200 OKHeader: x-ratelimit-limit: 167Header: x-ratelim

Hi!We started seeing this crash in the Android Intercom SDK (stack trace below). This was on version 15.1.0, we’re updating to 15.1.1., but the release notes for it only mention "Fixed an issue that causes image upload to fail when Identity Verification is turned on”, which seems like an unrelated issue, is it?Could you please let the team know about this and provide any timeline for a fix of the issue? ava.lang.IllegalStateException: FocusRequester is not initialized. Here are some possible fixes: 1. Remember the FocusRequester: val focusRequester = remember { FocusRequester() } 2. Did you forget to add a Modifier.focusRequester() ? 3. Are you attempting to request focus during composition? Focus requests should be made in response to some event. Eg Modifier.clickable { focusRequester.requestFocus() } at androidx.compose.ui.focus.FocusRequester.findFocusTarget$ui_release(FocusRequester.kt:90) at androidx.compose.ui.focus.FocusRequester.requestFocus(FocusRequester.kt:0

Hi Intercom Team, I want to understand the user’s Intercom Login flow. The purpose of this analysis is to capture User’s active hours in Intercom by analysing activity_type and timestamp.So far, the normal login flow is 1) admin_unauthorized_sign_in_method 2) admin_login_success , and when user changes to away mode then it shows 3) admin_away_mode_change  However, I found some cases that admin_login_success shows up again after admin_away_mode_change.  Question: What could be the possible scenario of this?  Thank you in advance Yoon

Hi I'm new here. I have set up Intercom native integration with WhatsApp and can't find a way to send outbound WhatsApp messages to my existing contacts. Is this a feature available? Or do we need to work with Octopods?

We have recently updated to 4.0.1Based on the docs, it appears we are using the correct flow of calls when we wither get a new sign-up or a log-inawait Intercom.setUserHash(userHash)await Intercom.loginUserWithUserAttributes({ email, userId })await Intercom.updateUser({...}) With the above, we get [HTTP 401] - Failed Identity Verification check, after the sign-up call. Interestingly it only occurs for a new user sign up. Login works fine. I have tried adding in await Intercom.loginUnidentifiedUser() before I call loginUserWithUserAttributes but oddly I then get the verification error on the updateUser call. Is this a bug or am I missing something from the docs?  

You would think the Articles API needs to accept TAGs as a param for it to work efficiently….other wise you cal call only by single IDs…...Any one else agree? 

Is there an easy way to get a custom report of conversations with linked tickets? The data export for conversations does not include any columns on tickets like ticket ID etc and the data export for tickets does not include a linked conversation ID column? Our conversations can be rated but our tickets are internal/not shared with the customer and I want to report on the ratings of conversations with linked tickets.

Hello,I would like to inquire if it is possible to send automatic emails using Intercom. Specifically, I am interested in integrating it with my API to trigger emails when a user clicks on the "Forgot password" link or to send a welcome message upon registration.Could you please provide information on whether Intercom supports these functionalities and if there are any specific requirements or considerations for setting up such automation? Additionally, if there are any relevant documentation or resources available, I would greatly appreciate if you could share them with me.Thank you for your attention to this matter. I look forward to your response.Best regards, Vitor

While Creating a product tour, I noticed that when trying to assign a pointer to a pop-up window, that when trying to add the descriptive text in, it will not allow you to type anything. Even adding a post instead will not allow text to be entered into the description as long as the pop up is open. 

We are using Intercom for Chat- and E-Mail based customer support. Some of our clients are still calling us by phone - and I would like to track these calls in Intercom, too. Is there a way to create a new "fake-conversation", in which i could track my phone call:who calledwhat was the date/time of the callwhat was the content of the callthis would allow me to (hopefully) have a detailled reporting about our support cases - including phone calls. has anyone ever done something similar?

Hey Intercom Team,We are experiencing this warning in Xcode 14.2 including 2 type of crashes on Firebase with Intercom SDK version 14.0.6 [tried with latest 14.1.0 version as well but still getting debugger warning].We hope you guys take a look this issues and give us possible solution.Thanks. Firebase crash 1:Crashed: com.apple.NSURLSession-delegate0  CoreFoundation                 0x30f4 -[__NSCFString isEqualToString:] + 1761  Intercom                       0x122a60 shouldRenderOnNewLine + 3159322  Intercom                       0xb7f6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2596563  Intercom                       0xb7e6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2594004  Intercom                       0xb009c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2271925  Intercom                       0xaa4e0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2037086  Intercom                       0xd3be0 IntercomSDK_PINRem

Been getting this error since upgrading react-native, an ideas? * What went wrong:Execution failed for task ':intercom-react-native:generateDebugRFile'.> A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable   > /Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt Above I also see this:> Task :intercom-react-native:generateDebugRFile FAILEDExecution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons:  - Gradle detected a problem with the following location: '/Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:parseDebugLocal

Hi, I’ve just completed the example of building an application in Messenger, and there are a couple of things I want to ask:Are there any techniques we can use to directly communicate with the parent site from a Messenger App if we are also running a script on the parent site. If that's not possible, can we relay a message to the parent script through a server using the visitor ID to identify the user.For example:Get visitor id in the site script using Intercom('getVisitorId') . Establish a websocket connection with our server with the visitor id In the Messenger App, pass a message to the server with the visitor id. The server can then relay the message to the parent site using the visitor id.

Hello, Relatively new to Intercom and was tasked with setting up an NPS survey for our customers. I am able to go through the steps of setting up and targeting specific customers but when a customer submits their answer they come back as an anonymous user. Anyone else experience something like this?

Any idea why “send us a message” could vanish from the messenger? How do I bring it back? 

Hello. I am just starting with Intercom. I integrated into our WIX webage. It seems like it is working in WIX. It shows up on the website. However, when I send any message, I get the following error. What is the fix? Thanks

Let’s say I’m integrating the Intercom chat widget with our community and hiding it in our product. That ways they’ll initiate the chat from within the community. Post initiation is there an option to make it visible within the product and in the community. Currently, the chat conversation is visible only in the community. 

Is it possible to increase the size of the Chat widget and add a help text as “Chat support”? Kindly advice?

We keep getting spam/malicious requests on our Help Center by people trying to insert scripts. This also happens on our messenger. On the messenger, we also had visitors trying to attach dodgy files to chats. We had to disable attachments for everyone, since this setting seems to be global and cannot be enabled for just users (very unhelpful). So far, the weird script inserts don’t seem to do anything, but I was wondering if anyone else has this issue as well, and what, if anything, you’re doing about it.