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Hey, we use intercom for our help center and currently our help center robots.txt file gives a 502 error code (https://help.whatagraph.com/robots.txtAny idea on how to solve this?

Hi,I am making requests against the “Search Conversations” endpoint https://developers.intercom.com/intercom-api-reference/reference/searchconversations and paginating (using incremented pages) until the “total_pages” number returned in the response.However, I noticed that each response always shows page “1” with the same next page number of “2” along with an identical starting_after token each time under the “pages” object. Why is this the case -- can a support member help me get this addressed?Thanks,Clouse

Hi, Is it possible to add multiple snippets/records to FIN? Or upload JSON/CSV file?  Thank you,Noam

I'm unable to add team mates as it says "identity verification. We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information."  

Sometimes I need to log into a user’s account to debug an issue. When I do that, it marks all messages sent to them as “seen”, since the messages pop up on the screen immediately. This is an issue because then when they log into the app, they won’t notice that they have a new message. It seems like it would be better if a message gets marked as seen when the user opens the messenger and goes to that conversation. Is there a way to change this behavior so I’m not accidentally marking my users’ messages as seen for them? Thanks!

Hi, i am trying to send a message to a list of users using REST API, but it only supports a single message by request. There is any way to send messages to multiple users?

I want my users to see a post when they log into my web app for the first time if they match a certain rule. I want the post to appear over my ui and block it, and I don’t want the users to be able to close / dismiss it. Once a user is manually approved by my team, the team will add a tag. The tag will exclude them from the audience that is shown the post, so the next time they log in the post won’t appear.  Is that possible? 

Can I delay loading Intercom on my site to reduce the JS load? i.e. only load it after a page is fully loaded for a visitor?

Hello, We're using SEMRush to monitor and improve our SEO and we're getting a lot of errors and warnings related to our knowledge base that is using Intercom.  These errors are mostly :- Conflicting hreflang and rel=canonical- Most links have a rel=nofollow attribute Is there something that can be done related to this? Thank you!

Aside from the few videos I’ve watched, is there a how to manual to learn Intercom from basic to advanced?

Hello!The company I work for has 2 separate products with 2 different domains.I understand I can use one Intercom workspace if I use the same app id > all activity will be sent through to the same workspace.The products work slightly differently so I will need to capture different attributes for each one.I am thinking of creating a customer journey for each product, identifying which attributes or events will help in my customer engagement (i.e. which data do I need to trigger an action in Intercom) then asking our devs to integrate it in our tracking. Does that sound like the right approach? Is it normal that I will have some attributes for product A which will never be used for Product B (unless the user is using both products)?Any tips or best practices welcome!

Hi our company is making some custom sets of sla’s for tickets within intercom in order to do this we have made an api and linked it via a webhook. However this only works with conversation attributes that have been updated from some rules we have created. We cant seem to do the same with ticket attributes, is there a way of  updating ticket attributes from rules or custom bots much in the same way you can apply them to a conversation? 

I am curious about how whether this is intentional or not with the iOS SDK. I am currently using 14.0.0. Everything is responding great to the larger dynamic text option, except for the actual messaging and text history. I recorded a screen capture of demonstrating what I mean with a much larger text size! Is it not updating the actual chat text a conscious choice?https://vimeo.com/844336751?share=copy  

Hello, Intercom team.I've encountered a serious problem when using Intercom ios sdk on the latest versions of ios 16.4 and higher, the application began to crash with an error when trying to open a conversation from the list of conversations in Intercom. (1)After that, I tried to update Intercom version to 14.1.0 but faced an even more serious problem, the application began to crash when opening the Intercom screen (after calling Intercom.presentMessenger()), including on older iOS versions. (2)Are you aware of these problems and can you suggest a solution?1)Xcode Version 14.3 (Swift)iPhone iOS versions 16.4 and 16.4.1 Intercom iOS SDK version 13.0.0 (installed with cocoapods)Error description:Thread 1: "Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are inconsistent with the updates.\nData source before updates = { 1 section with item counts: [1] }\nData source after updates = { 1 section

On Safari there is a bug related to VoiceOver and focus interaction, this can be replicated on official pages. Is there a way workaround for this? Thanks!How to replicate:Open app.intercom.com or community.intercom.com on Safari Enable VoiceOver Tab until to select the app launcher Open it using VoiceOver keyboard commands VoiceOver focus incorrectly stays on the original page, while the keyboard focus goes to the messenger app The user can navigate the app using tab but VoiceOver focus stays fixed on the main page, VoiceOver doesn’t read aloud any app elements when this happensIn this screenshot you can see that VoiceOver focus (black rectangle) stays on the main page while the keyboard focus (blue rectangle) is inside the messenger app 

At the moment even after passing the token, we are unable to recieve push notifications sent via intercom into our iOS apps.a confusing thing which i could not clarify on the docs was does intercom needs the apns token or fcm token for the ios app. since we use firebase am not sure what intercom requires as its not clear on the documentation. the end result is we are not receiving any notifications, when a agent replies or chat is intitiated.react-native sdk version :"@intercom/intercom-react-native": "^5.1.1",have successfully added the right apns key and bundleId to the settings.

Is there a way to remove “step 1 of 5” from the product tours? In some cases we would like to show the steps and in other cases we wouldn’t. Just wanting to know if that’s an option.

Hello,We have started exporting our conversation data using the Data Export to S3 but we are finding several conversation parts that missed the author id and type, both are just empty like this:"author": {  "type": "",  "id": ""},This only applies to some conversation parts created by our support agents so it makes impossible for us to track our agents performance. Also in the same conversation several agents may send messages so it is not enough to have the admin list in the “teammates” object.Is there any configuration that we may be missing?

In this article, it says the button will disappear for new conversations. I would like the customer to be advised that he must wait and his position in the queue is X   

Started getting the following error recently when trying to update packages in our Xcode iOS project with Intercom’s 15.0.2 release:x-xcode-log://3FB75066-095F-4338-BB55-70D7B84D9276 invalid URL 'https://github.com/intercom/intercom-ios/releases/download/<INTERCOM_VERSION>/Intercom.xcframework.zip' for binary target 'Intercom' Looks like it isn’t rendering the “INTERCOM_VERSION” properly there? This is preventing all packages from updating in our project, so I had to temporarily force it to stop at 15.0.1 (which has been working fine).Any idea how to fix?

We are trying to keep our Intercom Android SDK up-to-date and therefore update it every few months. Unfortunately, the last two updates increased the app size by nearly 7 MB, which is a no go in such a competitive market where app size matters a lot. Therefore I would like to know if there are (1) plans to decrease the Android SDK size and (2) active monitoring about file size over the last few months. We will need to downgrade to an older Intercom SDK for now, so a fix would be appreciated!

If we wanted to only use Fin overnight and on weekends, is that possible? So that we can offer it as a fallback out of hours, while we get it working seamlessly, and during the day people will always get straight through to the CS team?

I noticed that adding intercom-ios takes an awfully long time to fetch repository. Upon further inspection it looks like the repo is ~1.5GB in size. Swift package manager for some reason chooses to fetch the entire directory and therefore it takes an inordinate amount of time to download (over 8minutes).

https://swift.org/package-manager//p>

Hi all!I use the intercom web version.After the user logs out of my application, I clear the session using the native Intercom('shutdown') method. Then I initialize a new session with the native method Intercom('boot', { app_id: 'my-app-id' }). The intercom widget appears. After a few seconds, it disappears with an error in the console.What am I doing wrong?