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When I am creating a post I will use a URL, but we are offering an additional benefit to our existing customers - as this is something that we want our team to get on quickly is it possible to receive notifications through email which tells us who it was that clicked the link in real-time?

Hi everyone,I have a WordPress website and have recently added intercom. The website itself doesn't have a function (or market need) to log users in, but I'd still like to remember and prefill their details across the website once they've entered their details once before (in the chat app, or website forms).For example​, I have a quote form and if Intercom has the name and email stored I would like it to be pre-populated into the form (and vice versa).My question is, how can I achieve this? Intercom doesn't appear to have a JS method to get the current user details.Thanks in advance!Sam.​

Hello,We are switching workspaces in Intercom and we want to keep all the conversation data from the old space.The data has been pulled from the API in JSON format.How can we use this data so it is kept in a way that is organised and searchable by keywords?Does anyone have experience with this process?All the help and guidance will be highly appreciated. Thanks. 

Hi, a a product tour I built is only showing after page refresh. I added a “wait 3 seconds” rule to see if there needs to be a delay but that didn’t help. I’ve seen in another question that selecting an element “by text” may be a better option but I’m not seeing that option anywhere. 

We are sending user data from Segment to Intercom, we did all the mapping according to the documentations and did not exceed limitations but still some of the event properties we receive with the event is not visible on the user profile. e.g We are sending “order_completed” event and can see “invoice_url” in the custom properties list but not seeing it on the user profile.

Hi all - I have noticed that if I set a post live whilst I am already logged in (and have my account in the targeted tag) I will sometimes not receive the post until I log out. In my industry that is a big regulatory issue, so I was wondering how I prevented any user from being able to see the post when logged out?

Hi, i use Webhook from Intercom, i want to notify user that conversation created or some participant in the conversation (admin for instance) are replied. but the webhook payload “admin.replied” or “user.replied” does not contain email of the participants, there only admin email, how can i retrieve email of receiver user?For example: Admin replied to Uncle Bob in private conversation (Uncle bob email is: uncle@bob) but how to get Bob’s email without direct interaction with API, using only webhook?Thanks!

Is there a way to grant access to a third party vendor to analyze all our transcripts? I can see how they can be download easily from a team member but is there a way to grants access to a separate party to go in and download or analyze all transcripts from the last two years?  

Hello there,I’m trying to replicate what I was able to do with our previous email and automation provider.I used to be able to pre-populate our JotForms with data from ActiveCampaign by linking the form field data with the attributes via a URL. This meant that when a contact would open the email and click the link, the form would automatically populate with their unique data, and so we’d be able to attribute submissions to users without having to rely on them adding the exact email address they use to sign up to our service.I’ve tried using the same logic for Intercom in the URL below, but so far I’ve not been successful. Please say I’m missing something obvious! This is the URL I’ve implemented in an Intercom CTA linkAnd unfortunately here you can see that it’s not had the desired effect - the data isn’t being pulled from Intercom  

HI. can we see when an outbound chat message was read by the user? We send out important info that sometimes the customer says they didn't see, yet the message shows as seen. Can i tell when that message was read? Not after last seen info. Thanks.

Hello everyone, we are configuring our inbox rule in the Intercom and want to implement the following:1.When the ticket is created, if there is still no first response for 5 minutes, then the agent will be alerted (pop-up notifications or sent an email).2.If a ticket remains unresolved for 4h, the Leader will be alerted (pop-up notifications or sent an email). But we are now experiencing some blocking and we don't know how to pop up a notificatoin or send an email through the workflow or inbox rule. Any recommendations? Thank you! 

When I create a new iOS Storyboard project and add the iOS SDK https://github.com/intercom/intercom-ios-sp via Swift Package Manager it fails to build with the following error:The signature of “Intercom.xcframework” cannot be verified.I received the same error when upgrading from 15.1.5 to 15.2.0 in an existing project also.Edit: Fetching other versions work fine.Edit 2: This is an issue in Xcode 15 betas only (specifically Beta 6 for me). Building with Xcode 14.3 works fine.

Hello, I am trying to fetch all articles and I keep getting CORS error no matter what I try. I tried to set the headers as mentioned here https://developers.intercom.com/docs/references/rest-api/api.intercom.io/Articles/listArticles/, adding also access allow control origin header but I can’t get the data. I get it in postman with no issue. What am I missing? Working with RTK Query.

Hi, everyone!I am facing some weird issues after updating to latest intercom version, but it also happened after last update.Last year, in november, I upgraded to 'io.intercom.android:intercom-sdk:12.5.0' and after that, we got some massive crashing in production which is still present since I was trying to fix navigation until today when something else happened and I got suspicion it is related to intercom upgrade. So, here is out massive crash (6k events in last 90 days) submitted to google: https://issuetracker.google.com/issues/295991505Today, I have tried upgrading to 'io.intercom.android:intercom-sdk:15.2.0' and another equally weird thing happened, but now it was underwritten by red, related to `BottomSheetDialog` (?!). We had this part of code for like 4 years and it was working just fine until I have changed intercom version:binding.bottomSheetFFFFFF.getViewTreeObserver().addOnGlobalLayoutListener(new ViewTreeObserver.OnGlobalLayoutListener() { @Override public void onGl

Hi all,I’m using an event tracking to trigger a survey from code:window.Intercom('trackEvent', 'open-survey')I have set up the survey to trigger on this event, and it works fine.What I want to do is to keep sending the survey till they actually complete it.I have to collect responses and I’d like to force them to actually respond (not only dismissing the survey but completing it). How could I achieve that? Is there anything I’m misunderstanding here?Thanks in advance

We’ve seen this now occasionally where Intercom gets into a reconnection state and keeps allocating more and more memory. On production iOS this results in a termination of the OS but in our simulator it will accumulate until it cannot get no more (we’ve seen this go up in the several hundreds of gigabytes). Since the source is closed I cannot determine where this goes wrong but the memory inspection seems to point to these two functions:  As long as we keep the debugger on we will continuously see this being triggered, literally thousands of times within a minute. Is there anything that can be done here?

Hi There,I am trying to connect our Sales Team with our Customer Support Team, the idea is to triage customers that are slipping away in their first 7 and 14 days -  Purpose - Sales team working with leads in Hubspot who are not reponding to attempts to contactAim - Customer Support in Intercom is able to set up an automation for the customer in the meessenger which will ask them to reach out to us ad book a meeting using Hubspot Calendar or Calednly and then we can continue the onboardingResult - that the link between Hubspot and Intercom is able to trigger this automation on a user by user basis Has anyone got a solution to this problem, I think that we need some link from Hubspot that pushes the automation to the audience we want - but I haven’t seen anything like this available?

Can I edit company attributes? I would like to display product tours based on company attibutes

If I use Intercom's Survey and find out the aggregated results for customer A,Is it possible to have the results as data in A's account information（visible details）?For example, how often do you log in each month? to the question,If the answer is 5 times, I would like to know if it is possible to record the data as Store A's Login Count 5.t: 5.

Hi, is there a way to preview live without having to duplicate the product tours so many times or creating multiple profiles? For example a way I can find myself as a user and just delete the user info each time so that I can continue testing?

I’ve tried using the series but nothing happens when I set it live (only for myself to preview). I tagged the tooltips and product tour then added them to the series. I’ve also tried setting the tooltips and product tour live then setting the series live but I can’t tell if that worked just because I set them live individually.  

My team sent a lot of outbound messages to customers via the inbox that we want a customer to reply to.Currently, as part of the macros we use, we set the conversation to closed when sending the message even though we want a response.I am trying to understand what the impact of closing this conversation versus leaving it open/snoozed? Does it display differently to the customer at all?

I wanted to add Intercom on a Atlassian Forge Macro, and was wondering if anyone had any experience of this, tips on the best way to implement it, or any known gotchas, or documentation specific to this use-case. Thanks

Hi, We’re using v1.4 of the API to query and update users in our (Google) cloud services. However all of a sudden the requests are return a 403 status code with a HTML body - also there are no other usual Intercom response headers (x-request-id, x-ratelimit-limit, etc.) present so I can’t even provide a request ID trace to debug with. <html><head><title>403 Forbidden</title></head><body><center><h1>403 Forbidden</h1></center></body></html>Headers:connection: keep-alivecontent-length: 118content-type: text/htmldate: Thu, 22 Jun 2023 15:54:21 GMTserver: awselb/2.0 It’s not an issue with the authentication or request as if I run curl with the same request it succeeds with a 200 status code.Has Intercom blocked our cloud services (Google Cloud Run) IP or something? A simple request such as the below fails when run in the cloud:curl -i -H 'accept: application/json' -H 'intercom-version: 1.4' -H 'authorization: Bearer &l

Context:I’m using the Intercom <=> Jira cloud integration to link my Intercom Conversations and Tickets to related Jiras.A limitation with this integration is that it doesn’t write the Jira ID to the Intercom data objects, it writes to a Jira field ‘linked_intercom_conversations.’ This means I can’t search or do any reporting in Intercom for Conversations/Tickets related to Jiras.To solve this, I wrote a tool to pull the Intercom IDs from the Jira fields, and update a data attribute in Intercom with the Jira ID that was linked.Here’s the problem:When the ‘linked_intercom_conversations’ is written to the Jira it always writes the url ID to the  field. This means that all of the linked objects look like conversations. Because Intercom doesn’t share data attributes across conversations and ticket types, it takes a different API call to update a ticket vs a conversation. But I can’t tell from the ID on the Jira which type is is.I tried doing a call to api.intercom.io/conversations/CA