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Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.Does anyone know how to do it?Thank you.

I'd like to prioritize agents and have a backup only step in if no one else is available.

The png pictures in sent messages are not visible in inbox as pictures, only as a clickable text like picture_1.png

Habe einen Artikel für Hilfe-Center erstellt. Bei dem erstellen des Artikels wird ein eingefügtes Bild beim draufklicken vergrößert. Leider erfolgt dies nicht in der eigentlichen Hilfefunktion. Auch nicht wenn ich das Hilfe-Center öffne

The way the Intercom API currently works makes it complicated to reliably create and update contacts. Example 1: Newsletter sign-upList all contacts with that email address.Update existing contact or create new one as needed:If there is a user then update that user.Otherwise if there is a lead then update that lead.Otherwise create a new lead.If an existing contact was updated then also remove an eventual subscription opt-out and "unsubscribe all" flag for that contact. Step 2 can create duplicate leads if, for example:A user was created very recently before the newsletter sign-up (e.g. user created by product sign-up and then they sign up for the newsletter shortly after). Thus the user is not yet returned by the API (delayed) and a new lead created.A lead was created very recently for the newsletter sign-up but the person signs up again shortly after (e.g. because of a network issue). Thus the first lead is not yet returned by the API (delayed) and a new one created.The net

Hi,We just started to use the messenger this week, but we have received multiple complains on the following issues: The close 'x' icon doesn't work on our web App when user are using an iOS device (iOS 15.6.1)  The Launcher position doesn't change on mobile version so it block our bottom nav bar Does anyone know how to solve this?Thanks!

Hello!  We have an app written in Flutter, where we use the `intercom_flutter` package version 7.6.1. This package uses your Android SDK version 14.0.3.  With our latest release we received an app crash on our Play Console. The error message was: io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.addTicketHeaderToComposeWith the following stack trace:Exception java.lang.IllegalStateException: at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer (WindowRecomposer_androidKt.java:349) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default (WindowRecomposer_androidKt.java:324) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer (WindowRecomposerFactory.java:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release (WindowRecomposerPolicy.java:224) at androidx.compose.ui.platform.Windo

For example, let's say we only have 2 screens (account screen and product screen) in our mobile app. If user is on account screen and they open Intercom messenger, we want to give them options like (account issue, payment issue, etc). If user is on the product screen and they open intercom messenger, we want to give them option like (refund, complaint, product related help, etc). Thanks.

We have 3 custom qualification data fields that got created when we first initialized a session using them a long time ago. These field values are being filled in through a cookie.  Yesterday everything seemed to be working okay but now only 1 of the fields (userID) is getting populated with a value but it is not consistent either. Our developer has been unable to determine the cause of the issue between yesterday and today. The only "significant" change was we renewed our contract and we ended up getting rid of the Advanced Workspace Management since we did not use most of the features with that add-on.  How do we get support on this?

Here is what we are trying to set :  How it appears for now on our website :(The welcome message is set as a snippet, which should be the right mode to show the message.)

I know there are limitations around sending outbound content, but I'm wondering if having the widget visible on the website is part of that count.

We're trying to send occasional emails from our company and not from a person. Is there a way to do this? It looks like all emails are formatted to be sent as "name from company name" and we'd like to send them just from the company.

For example, if a Visitor or Lead visits our Review page, then visits our Pricing page (both for more than 10 seconds each), I can then trigger an outbound bot to reach out. I know that we can specify if someone visits a single page, but I didn't see a way to create a rule where someone visits two (or more). The same goes for the amount of time spent on the page and whether the chosen time can be applied to more than one page.

If an agent initializes a chat within the intercom messenger, would the user get notified about it? either via email? or can we set up a push notification to notify the user? Setting up outbound chat is not suitable for this use case as the conversation can be anything and it is not generic. Thanks.

According to the documentation I can only filter and get data from the first page or get all data without filter.But, for example, I made a I posted the request at https://api.intercom.io/contacts/searchand it returned me that I have 8 pages with 50 contacts each, and that they were created with a certain date. But I can only access the data from page 1.So I tried to use the post request to https://api.intercom.io/contacts?per_page=150to be able to reproduce the json that you demonstrate in https://developers.intercom.com/intercom-api-reference/reference/ -cursor paging. But instead of the 8 filtered pages it goes to 62 unfiltered pages.

Hej, currently we are using the intercom-client v.2.10.4 to create a new contact with the role 'user'.In the version 4.0.0 the API has changed but I cannot create a user with the call 'client.contacts.createUser'.How can I migrate our project so, I can use the latest version of the intercom client?

How do I change the teammate that the initial message to visitors is shown? I am on the starter package.

Is there a report I can run that shows me all conversations within a specific date range and the user who started the conversation? I want to report on the number of support conversations we've had over a 3-month period and the user involved.

Is it possible to create a conversation without notifying the user? For example a customer calls and we would like to document the call and answer later with an intercom conversation.

Is it possible to open the Articles Help Center through the Javascript API? I see there are mobile options (ex: https://developers.intercom.com/installing-intercom/docs/react-native-help-center but can't find any documentation for a web option.

What is the current API rate limit?

Can I use the API to create my own workarounds?

Is it possible to reassign conversations which haven't received a reply after a period of time via the API?

I'm wondering if I can assign a visitor an email address via API?