Answered

How can I sign up for the new AI Beta?

Is there a new process for receiving 2FA recovery codes?

I would like to view all conversations in the last month from the customers with "VIP" tag. How do I go about doing that?

Right now I see that I can attach the PDF, which creates a link that readers can click, but I'm trying to determine if there's any way to have the PDF show as an embed that they can scroll/read through directly. (See attached for what I'm looking for.) For context: our previous documentation center consisted of these beautifully designed PDFs and infographics, and we don't want to lose them in the transfer. The only workaround I have found is to export the PDF as jpegs and then insert the images one by one...but this causes the text on the PDF to appear extremely small, to the point of being unreadable. 😞

I spent hours (2x in a row) creating a Product Tour and it's nowhere to be found. The first time I created my Product Tour, I selected Preview at the bottom of the window and received a message that my changes may not be saved so I canceled out of it and then BOOM - the page lost all setup components and I was unable to get back to the create screen.  I tried again thinking "this time I wont preview it before it's saved and closed". I spent over 2 hours making the same Product Tour again, selected Save & Close, and then... gone. It's not in Intercom at all! The ONLY thing I can think is that I forgot to add a subject/title (it's kinda hidden up at the top and isn't required), and I was not prompted to do so when I saved it - but that's it! If that was the reason, wouldn't the tour be saved as a draft as "Unknown" or something for the title?  I hesitate to work on them again in case it doesn't save again.

Fatal Exception: java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{9f9fb51 V.E...... ......ID 0,0-1080,2131 #7f0a04a1 app:id/intercom_overlay_root} at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:349) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:324) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer(WindowRecomposer.android.kt:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release(WindowRecomposer.android.kt:224) at androidx.compose.ui.platform.WindowRecomposer_androidKt.getWindowRecomposer(WindowRecomposer.android.kt:299) at androidx.compose.ui.platform.AbstractComposeView.resolveParentCompositionContext(ComposeView.android.kt:242) at andr

Is there any way to force users and companies to be included in segments and lists before they have logged in? We want to mail people who sign up for our trials but never login.

Hello folks, I am planning to have the both launched once users click on a certain CTA. Ideally, I would want the survey/form launched as soon as they click on the CTA. Is this possible?  If not, and I have to rely on launching the bot first, can the bot subsequently launch the survey/form?  Thank you!

Occasionally, our customers send us direct emails that need to be converted into tickets. If we forward them to our support email address, then we can’t transform them in the name (and email) of the customer who sent the email. How can we do it?

Hey there 👋 We're thinking about using Intercom for transactional messages instead of SendGrid. However we've run into a security issue that we haven't been able to solve yet. If we send emails with highly sensitive data (for example a password reset code/link as mentioned in your blog post) then anyone in the team who can access Intercom messages could hijack the customer's account using that sensitive data. That is not acceptable. Is there any way we can mark certain parts of the message as sensitive so that neither the Intercom UI nor any data API/export exposes them? Thank you, Marc

For example, redacting credit card numbers, photos, other text strings or attachments from Intercom conversations. 

Where are the sticky issues that I can check? Are there any reasons they wouldn't display? Is there a specific setting needed to get them to display?

If I enable "New messenger" for test workspace (which I created from my prod workspace), will "New messenger" be enabled for prod one too?

Currently, I am working with a client have million of records(contact, conversation, team, admins etc and they want to export these records to a remote Database where they want to consume the data on their own way. So I am fetching the records using the API and it has a limit of max page size 150. If we want to export around 4.3M records then it will required around 28667 https calls and a huge amount of time. So is there any way to increase the page size or fetch the records in bulk using the API ?

Is it possible? Does anyone have something similar setup?  I don't want it to 'create new leads' i want it to leave a note or link on a deal every time a message is sent via intercom. I am being told by intercom this is possible and now being told it's not possible.

How to fix misaligned icons problem, I'm importing the library in a project written in Electron v8.0.0 and angular v9 so how to solve the problem of not aligned icons in the first screenshot? adding a simple css rule on buttons seems solve the problem (2nd screenshot)align-items:center;I can't change the style because it's inside an iframe, how can I solve the problem? maybe is caused by the default stylesheet rules of the old chrome version inside electron 8 ? please help!  

I have a custom object called "Orders". When the user clicks "Cancel Order" in a bot I use a custom action to get their list of orders that can be canceled. Once the user finishes canceling the order, they can click "Cancel Another Order" which will then run the same custom action again to get their list of orders that can be canceled. However even though the custom action's response now has an empty array of orders, the order from the first response is shown in the conversation. How do we clear out the orders array on the conversation with each GET from the custom action?

I have two different places my app takes effect: Main web and Chrome Extension I want page view tracking in the main web app. But, I don't want page view tracking in the chrome extension installation. This is because it's implemented as an IFrame, so the page is always the same and provides no value. The chrome extension activity is tracked by custom events, so I am still covered there.

There's no mention in the docs how is pagination supported. Trying to add query params per_page and/or page has no effect on the response. I would expect it to affect the page size and the page of results that is returned.Notice that in /conversations, paging works with ?start_after query parameter and this is no in accordance with the API doc.

Is there any way to remove users/people from companies people list. I know that we can do it manually but there are many companies that we want to edit all at once with an api endpoint like https://api.intercom.io/companies/:id/members/:user_id/p> 

I have managed to follow the intercom documentation in terms of installing Google Tag Manager and Intercom for 'Logged Out Users'. However, I am having issues understanding installing it for 'Logged in users'. Every time I get someone on support, they disappear for hours at a time and it's getting very frustrating.  Can anyone help? More than happy to hire someone to walk me through it.

It would be nice to be able to create tickets through the api. For example, we need to create a ticket for the sales team in intercom when a user registers in our system. How could this be implemented?

Hi Community, I've been playing around with checklists and am wanting to set up a choice of two onboarding checklists for anyone signing up to our app.  The idea is that they hit our welcome page and are offered two buttons - Learn more, or Get Set up. This covers the two jobs that people come to our site to do. On each button sits the code to trigger the specific checklist they select. My issue is that I can't find a way to stop the checklists popping automatically. If I turn off the rules in the checklist, it doesn't pop at all if you use the sharing link. If I have rules switched on, the checklists pop automatically before I have time to get them to press their button. Anyone come across this or have a magical idea that will allow me to do this? Would I possibly create an event based on the pressing of the button? (That seems a bit asynchronous though) Thanks,Brent

How do I get the specific author ID for Articles API?

I'm building a custom bot that automates order refunds. I have set up a custom action that gets recent orders and puts them into the order custom object that maps to people data. This works fine.  The issue is that when I show reply buttons from object data in the bot flow, I am never able to change what orders are shown after the initial 5 are shown. Once the person has orders in their custom object data, those are the orders that are always shown, regardless of what orders were fetched by the custom action.  What I expect to happen is that the orders shown are the same as the ones fetched by the custom action.  I have already verified that external_id is mapped correctly so that there are no duplicates.  I have also tried to map orders to conversation data and NOT people data in order to force refresh the orders when a new conversation has started but that does not work. It seems that the orders must be stored on people data in order to use in the bot workflows.  For additional c