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Hello everyone, I am working in a custom integration with Intercom that will allow my customers to create bots that handle e-commerce tasks for them directly in the Messenger. To do that we want to allow them to build a bot that:Collects some data like email and order numberCalls my API endpointAllows the customer to select what order line they want to talk to support about To do this I have created 2 custom objects: _customOrders, with the fields:externalIDcustomer_emailcustomer (many to 1 People with the field name custom_orders)conversation (many to 1 Conversation with the field name custom_orders)custom_lines (1 to many _customLines with the field custom_order) _customLines, with the fields:externalIDpriceproduct_namecustom_order (many to 1 _customOrders with the field custom_lines)conversation (many to 1 Conversation with the field custom_lines)customer (many to 1 People with the field custom_lines) Based on the documentation I then created a custom action that returns a JSON like

What's the difference between Overlaid and Embedded in my Tooltips?

Will I get an email notification when my Ticket state changes?

Why does my message’s clicked stat show 0% on subsequent days?

How can I copy an existing email into a series?

What is the definition of a "completed survey" tag? Is it when a participant has answered at least one question or ALL questions in your survey? i.e I have a rule that excludes people who have "completed survey". If a participant answers your first question and then leaves the site, will they be invited again or not?

Hi, we are using 'Retrieve a Conversation' for getting full info about conversation. It's a huge load of requests for us, as 'List all conversations' doesn't have 'conversation_part' array. Is there more effective way to get same info in less requests?

is there a way to rotate "Identity verification secret"? I was looking through the docs but haven't found anything.

Our team is considering changing our approach to customer support in which customers on certain plans can only get live support via our Intercom integration within a smaller range of hours than our customers on higher price plans. Is there a way to set this up in Intercom so the messenger shows the correct support hours & response time based on their user profile? We were planning on putting users into segments in Intercom if that would help make this possible.

Hello team! I would like to know if there is a way we can show the list of articles from out of intercom platform.  For example, we have our own FAQ articles in another platform (headless CMS prismic) and wanna show those articles in messenger. Thanks for reading and have a good day ! 

Is there a command or setting that allows you to make the pop-up message disappear when the user moves off the specific page you have created the rule around? Further to this, our users will all have a unique URL but will have the same extension (e.g. www.company.com/app/specialpage). So is there a way to remove the pop up once they move off the page that has the extension?

I'd like to manually reply to an Inbox conversation with a survey that I've created via Intercom's surveys tool.  How do I add my survey directly to my reply? To be clear, I don't want to create a link to the survey - I want the clickable survey to populate directly in my reply so that the recipient can complete the survey without navigating away from the conversation. Thanks in advance!

In the old intercom version we used to have the hotkey (⌘+k) to add links to custom text. In the new Intercom version this is used for general shortcuts. Is there a new hotkey for linking in the new Intercom? 

I noticed that the Intercom update user API creates a new user whenever I call the `user update` with a non-existing user. And this is a behavior I do not want.​I found a workaround on the server side. Using the intercom-client Node library, I first try to fetch the user with the external id using the `users.find` endpoint. And if the user is found, I only then update the user.​However, on the client side, I am using the Intercom JavaScript API, and it seems that I cannot go with the same approach above as there is no `get user` option. So, what would be a good solution to only update the existing users and not create new ones on the client side? 👀

My partner and I have been assigning conversations to each other, but neither of us can find where these go. How can I find conversations assigned to me? I see an "Unassigned" but nothing like "Assigned to Me". "Your Inbox" has unassigned messages too.

Is it possible to limit the number of conversations per month that a company can have on Intercom?

I uploaded an image into my article but it's way too big and need to resize it - I can't find the option to do so - is it possible?

Hello, Is there a way to set up an Inbox rule to automatically re-assign a conversation (that a user re-opened) from an agent that is now away to a live team/agent? Thank you

I am experiencing an error when I generate my ipa and open my app on my physical device.In ios case the app closes automatically on android it works fine. I have generated my ipa before intercom and it works perfectly until I integrate the sdk, then ios crashes I have followed the documentation to the letter and also tried making the manual link.Also I disabled  Bitcode because when I was getting the archive the error message recommended to put in NO  Maybe I need an extra step in the ios configuration? Packages:I included some libraries that I am using in my project and they are using native code"@intercom/intercom-react-native" : 4.0.1"react": "18.1.0""react-native": "0.70.5""@react-native-community/geolocation": "^3.0.4""react-native-permissions": "^3.6.1""react-native-reanimated": "^2.12.0""@react-navigation/native": "^6.0.13""react-native-in-app-re

We are unable to view unread messages on the intercom mobile SDK, and the loading spinner just keeps spinning. We have implemented the Intercom mobile SDK, version 7.6.1, but we are still unable to view the unread messages. This works perfectly fine in our Test workspace, and the issue is limited to the main/production workspace. Once I go in and manually read messages on the web interface, they then appear on the mobile SDK.

After installing the mobile SDK to the IOS app, whenever we post a mobile carousel to the app, the external link on the C2A button doesn't work, it only closes the pop-up. Any ideas what can cause this?

We just upgraded from v1.0.1 to v4.0.1 and are getting some errors thrown in production.So far we've only rolled out our iOS release, so that's all the errors we're getting atm.await Intercom.loginUserWithUserAttributes(userProfile)Is throwingError: ERROR - [HTTP 429] - Request failed: client error (429)This is happening for a small, but non trivial, amount of our users.I can't find anything useful in the docs about this error or what might be contributing to it. So far it's limited to iOS v16+, but that might just be coincidence due to the larger % of users on the latest iOS version.

Hello everyone, I am working as a CSM in a small SaaS startup. We are looking for ways to automate the onboarding of our users without Intercom's Product Tour features. Did any of you try to onboard users using a combination of custom bots and articles with embedded videos? If so, what are the key points to be aware of? If not, which alternative did you use instead? For instance, we have a "Getting started" collection in our Help Center which contains the essentials for getting any new user easily onboarded. We could either rework it or create a completely new section with some articles specific to the onboarding. Any suggestion or idea is welcome!

Our website recently started trending and we have an influx of users coming in and typing the same questions. It's simple enough to answer but because of the sheer amount, it's difficult to maintain conversations and would be much easier if we could immediately answer questions that we already expect with a bot or something.

We've added userId to login attributes and also tested this in the examples app always error 409.