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Hi Intercom Team, our customers can operate with a chat bot before they ask us their first question. For the first response time however intercom is counting the time from the point in time the user first opens the chat. We would like to adjust it to the time the user asks the first question - so the first time the user is not interacting with the bot anymore. is that possible? 😊 And if yes how can we adjuts this in our steering board. Thank you for your help in advance! Kind regards

Can you trigger a custom bot via URL rather than by clicking an element? We want to link to it directly from the product to trigger the custom bot.

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

Our app uses a webview on iOS.We enabled app-bound domains (https://webkit.org/blog/10882/app-bound-domains/). Since then, we can no longer open any article on Intercom, as it uses WKWebView. Even when we include the domain intercom.help in our allow-list, it still does not work. Our belief is that you do not correctly set "limitsNavigationsToAppBoundDomains" on your WKWebviewConfiguration. We tried to investigate your source code, but we noticed you only provide a binary (not the actual source code).  This is how it looks like. Upon inspection with Safari DevTools, you can verify that intercom.help has loaded (you can read the HTML), but it is not presented. We suppose there is a communication between the native code and the webview that got broken. This is critical for our application. When should I be expecting a reply from your technical team?

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to list all attachments from a conversation? Is there a way to search for attachments?

Is it possible to append user information to the Slack message when a new user is created ? We currently send a notification when a new user signs up. The info that is currently being sent is the user's Name e.g. "John Daniels". While this is great, it's not super informative. It would be great to be able to append info or even change the info (to an email address for example) so we can quickly see who they are linked to etc. Anyone do this already ? Thanks!

I've submitted a chat request but it's been over 36 hours with no response on this, so posting it here. We have tried various ways to pass our data into Intercom, firstly via the API (that we found in small print custom objects aren't supported via the public API). Our second attempt was creating a new GET endpoint on our end, use the custom actions, map the intercom data and our data successfully, then set it to live. This doesn't seem to do anything. Everything I've read seems to suggest use of custom actions in bots - but I would have expected to be able to see this data we're passing in somewhere in Intercom - via filters, reports etc. We wanted to use it to provide our CX team with better data to contact our customers (e.g. contact all users that had [custom object] start dates in the next month, who spent at least £***).  We're making a third attempt by using our endpoint, to populate the JavaScript API with this custom object data. Are we barking

Is it possible to create a custom action where I make a Post request (Multipart request) and want to attach the image that the user shared in chat? If yes then please guide me on how can I achieve that action.

For example, our customers sign up for a plan with a given number of allowed users. I'd like to compare the 'people' count on the company with this value (which is stored in a custom attribute on the company) in a rules block in a series/or even in a dynamic content section in an email in order to say 'you're not using all of the users you're paying for'. We have too many different 'allowed user' counts to set this up manually, i.e adding if/else if steps in dynamic content and comparing 'people' count to a given integer. I haven't found a way to do this dynamically in Intercom, and my current understanding is that it isn't possible. If I've missed something, or there's a workaround I'd love to know. If not, then consider this a feature request!

Having trouble uploading images and even embedded videos to my Product Tours. I tried sizing them down. Can't find any info on specifics to uploading images/videos since it's fairly straight forward.

Is it possible to create a callable phone call link so visitor can click on phone number in the chat and it opens the native mobile caller app so visitor can make a direct call from the bot conversation ?

Trying to point customers to an existing re-usable bot i've built, but when trying to point people in Series, it just asks to build a new one - not use an existing one.

On intercom there is a category of users called "slipping away" which includes users that haven't been online for 1-2 months. We noticed that some of the users in there definitely have been online during the past month & verified that this is indeed the case by asking them.Then, after further testing, we noticed that for some of our staff (myself included) our own page views were not being registered properly. Some of the page views were being registered here and there but most weren't. In the following I'll add the code for the integration of intercom with our react app & we would appreciate it if you had a look at it. If this is not the correct place to ask for tech support, please let me know. This is the code for the integration itself: import Analytics from "analytics"; import amplitudePlugin from "@analytics/amplitude"; import intercomPlugin from "@analytics/intercom"; import segmentPlugin from "@analytics/segment&q

I need to link K to S only after user will click on Article Search app / viewed the article What is the correct way to do this? I tried Conditions - viewed article, but it doesn't work as expected.

Has anyone created a custom launcher with the messenger receiving custom notifications based on user attributes and basically reproduced the functionality of Facebook's notification bell? Is this possible?

For example, I have an account on intercom and my email address is : @tolteck-test.intercom-mail.com. Could someone send an email (from a gmail account) to this address and I could receive the content of the email in the intercom inbox?

I was able to configure our app to load carousels programmatically from the code, but I would like to understand better if it is possible to have the Intercom SDK (RN) decide if it should show or not a carousel, for example, show the onboarding carousel to a new worker only one time and not every time they open the app.

Hi, I'd like to know which apps on App Store using Intercom. Could you help? It would be great if you could share some photos/screenshots of those apps using intercom for messaging. Thank you!

 Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

Can I present the Messenger in full screen on mobile?

Anyone else having an issue with users who are unable to report an issue via the app?

In my Intercom dashboard, when I click on the "what's new" link, it launches the messenger in the news center tab, how do I set this up on my website?

I have a series where users are not matching after they login or when they refresh the page after login. Users are getting added only after the hourly sync runs to add new users to the series.  What could be going wrong here? [Updated]: Sharing more context here - Users are only entering the series when the hourly check happens. This is a problem for me because the First Run Experience of the app is part of the Series. My series entry rule has two conditions - email should contain a particular domain and a custom attribute should be true. The custom attribute is updated async from the app through intercom(update) call. However, when the call is coming through the user is getting updated with the right value of the attribute (checked in user list) but the user is not entering the series till the next hourly sync happens.

I am using using https://api.intercom.io/contacts/searchto make an api call from Salesforce to Intercom to get the contacts. But it comes in pages.How do I get it all in one page? or go through pages in my api call???? Please advice