Answered

I do a lot of exports based on different segments that I have defined in Intercom. When the export arrives in my inbox, the segment name isn't included, and it often arrives long after I've forgotten why I wanted the export in the first place. If there were a way to name or tag the export it would help my workflow tremendously.

How can I view # of replies submitted to a conversation with a particular customer - to understand how many messages it takes before customer's problem is resolved?

Hello Everyone,  Our CSMs/OBCs often forward customer emails, which pull into Intercom as our company. We are trying to track chats per company, which skews those results. I tried updating the email address in the chat field, but the details stayed the same.  Is there a way to update the customer details?  Thanks!

Hey I'm trying to merge a lead into a user using this EP https://developers.intercom.com/intercom-api-reference/reference/merge-contact but I'm getting the next error:{ type: 'error.list', request_id: '001o99eqgp4578ve7ef0', errors: [ { code: 'unprocessable_entity', message: 'User merge for external leads is disabled by default unless explicitly allowed by passing allowed channels array' } ] }Where do I have to add the allowed channels array in the request and how?

This doesn’t display for me since the update, I’m still seeing the old / previous design. Do I need to do anything?

Im trying to find out from the community if anyone else has noticed Intercom Article reporting showing massive drops in Article viewership post the first week of October 2022.  According to Intercom reports, our audience for the help centre dropped by 80% over two weeks. This is NOT accurate.  Google Analytics does not reflect this drop as well as overall website traffic outside of articles being up.  My assumption is a product update or bug introduced during Week 41 2022 is the cause but trying to see if anyone else has noticed this?

  I know that I can create an attribute and update daily via API, but for that I have to use my technology team, is there a way to use a formula? Like trial_end_date - today()? Any tips on how to achieve that would be awesome :D

So the goal is to show the button, show the product tour, and after the Product Tour is over, we want to reset the button to the default state. What's the best way to archive this? Currently, we have an event that triggers the Product Tour. Is it possible to check, using the API, if the user received that event, so we can back the button to the default state, or should I control this internally?

I need to have an intro message in the product tour, then enter text in a search box and go to the results page. How can I do that with a product tour?

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave.... 

There is no root 'companies' property returned, it's 'data'.And the type that comes back in the root properties is 'list', not companies.

please, share what services you use to help you to maintain quality control for support team

How do i query the deleted/blocked users via rest API?

We are using the Salesforce app through the marketplace, Also we have mapped some Intercom attributes with Salesforce custom fields on the Intercom. Following are some of the attributes which are mapped with salesforce fields:UTM CampaignUTM ContentUTM MediumUTM SourceUTM TermNPS_commentNPS_ratingWe are facing some issues with the sync, The Salesforce Contact/Leads do not show updates when made to Intercom records. Attaching the mapping of the Intercom attributes with the Salesforce custom fields of Leads and Contacts: 

We have a lead gen process where consumers are providing us with qualification information so our customer success team can interact with them. We are using Zapier to feed this data into Intercom. We want to be able to crate events for these new customer records (such as Calendly events and the information from the lead form).  (As best we can tell), Zapier allows for the creation of events for Users but not for Leads. Looking at the Lead vs. User definition, Leads are a more accurate description of these consumers. However... if we can't use Zapier to append events to leads... is there a good reason we can't use User records to track these consumers?

We have a community site and in addition to showing Intercom Articles automatically in a chat session, we'd like to also display links to relevant community posts ​that match the customer's question.

A client of us would like us to add Identity Verification to their implementation with Intercom, which is done through Google Tag Manger. I've come across this page: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager.Which explains how to install intercom itself. It also notes you're able to add an user hash to the Install event. However, its not clear to me how this hash gets to the Install event in GTM, since this is generated in the backend of the application (.NET in this case), and we dont manually send anything to Intercom, since its all done through GTM. Are there any resources that explain how to make sure this hash is added during the Install event (with a backend in .NET and the installation of Intercom in GTM)?

I need a custom bot for our customers across several different languages.

I am using UChat for chatbot and then connect to intercom when the user asking for human agent, it works great. Just want to check if anyone also using UChat, I would like to discuss what features do you use from UChat, as it is such powerful chatbot platform.  https://www.intercom.com/app-store/?app_package_code=uchat-gmp1/p>

HI, I'm wondering if you will have webhooks related to surveys being answered? I would love to use triggers like this to build an Intercom app. Cheers!

It would be great if we could create a ticket automatically without requiring the user to click a Reply button from a bot. Use case:We have a 'connect integration' button in our app that sends an Intercom event. We'd want to trigger an automated message to the user that we're working on it AND automatically create a ticket in that message.

How can we make our emails more consistent in their look with space under our logo. The images below are the same email as received by two different users. Thank you! 

I've set up events within my workspace but when I've gone to check on how they are doing - I've found that they are blank; why is it? Have customers not triggered them or? What does the recently used mean?

I have set up an Outbound email - in a plain template, the buttons aren't showing and I don't know how to fix it.

Anyone got a workaround for throttling messages?