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I noticed there is an intercom-session cookie set, but it's not set to secure. Is it possible to do so?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

How can I see how many conversations have been started/closed/reopened by a teammate?

Hi, Intercom iOS SDK has a layout issue with the navigation bar on iPad on several screens in Intercom Messenger. Steps to reproduce:Present Intercom Messenger on the iPad.Ensure that you have several conversations. Tap “See all your conversations" and open the list of conversations.Observe the corrupted navigation bar in the Conversation list screen. See the attached screenshot 2.Open any conversation and make the keyboard visible.Observe the corrupted navigation bar. See the attached screenshot 3. Additional info: reproduces only on the iPad platformreproduces on the previous and the latest Intercom SDK versionsreproduces on the previous and the latest iOS versions

This article talks about the sources of the escalation: https://www.intercom.com/help/en/articles/205-how-customers-contact-you/p> I'd like to see a break-down by source for my support tickets.

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I'm trying to setup oauth flow for my app and after the first step of heading to https://app.intercom.io/oauth?client_id=/i>MY_ID&state=MY_STATE  and getting the below error  "We're having technical difficulties"  any suggestions to work around this?  

i am trying to test a series created, with two active user emails. when i add the emails like this, feedback says no user matches. is testing only allowed for 1 user per time? is it only one account or all? because, it the user results come up when i only add one of the emailils.

When our customers message us, we often find that context of previous conversations helps us respond to them well. The problem is it can be tedious to then go looking at past conversations. We thought "wouldn't be nice if a brief note was added to new conversations with a summary of past conversations with the customer?" So that's what we're building. We're mainly building it to scratch our own itch, but we think it would be helpful for many businesses that use Intercom. So we are reaching out to you to get your feedback. We'd love to have a conversation with you. Let me know if this interests you and we can chat!

I want to import from an excel file, and pull specific fields from the file into the body of an email. Much like a Word document email merge, but using Intercom.

Where can I add/ edit macros in the New Inbox layout?

Hi, I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?

Hi, We are using Conversation data a lot and I enjoy creating custom reports based on them. But I'm missing the possibility to filter the conversations based on the data. Let's say I want to list all the conversations that have a specific value in Conversation data in a specific time period. I was not able to find any way to do so.

Hi, we have an issue with Intercom cookies. We've observed this situation: Intercom runs in our website (e.g. https://webapp.customer.com.Intercom creates a session cookie for subdomain (.customer.com).The cookie is included in all requests for our website pages. In some cases, the cookie can contain values similar to "0xABC". In these cases, we've seen at least one Azure cloud server reject all requests that include this cookie. Apparently, by including a text similar to "0xABC" the request is considered suspicious by Azure. The result is that this breaks our website, and the only way to continue accessing the site is to delete the cookies. So I wanted to ask: Is is possible to configure intercom so that the format of the intercom cookie is different (e.g., an hex string that never includes "0x").Is it possible to specify the value of the intercom session cookie?

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Hi everyone Our application is deployed on the web and used by some customers with tightly regulated browser settings. Would it be possible to use the javascript SDK to connect to intercom through a reverse proxy so we don't need to ask our customer's tech teams to allow-list intercom's various API and SDK addresses? Many thanks

Hi team, I have updated our CNAME help.productengine.app to point to custom.intercom.help However, the config in Intercom has been stuck on Pending for a few hours now: When I click try again, i get an error pop up. Can you please help point me in the right direction?

I'm trying to walk users through a fairly simple process and am getting stuck with a drop-down selection that is required. Is there a way to either use an equivalent to the complete text field option or at least provide users the space to completing prior to moving on.

I have found the app side, but cannot find the Developer hub side. 👀

I am trying to search `source.url` using the contains ("~") or starts with ("^") operators to filter to a specific domain, and am getting no results. When I search using equals ("="), results are returned but that isn't viable as the URLs may change. For example:curl -X POST \ --data '{ "query": { "field": "source.url", "operator": "~", "value": "test.com" }}' \ -H 'Authorization: Bearer XXXX' \ -H 'Accept: application/json' \ -H 'Intercom-Version: 2.3' \ -H 'Content-Type: application/json' \ 'https://api.intercom.io/conversations/search#39;   {"type":"conversation.list","pages":{"type":"pages","page":1,"per_page":150,"total_pages":0},"total_count":0,"conversations":[]}   curl -X POST \ --data '{ "query": { "f

We did not like the build-in Help Center, and made our own website instead. How are people doing something similar to the Article Inserter, but with content from their own Help Center?

Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

When new users signup, our registration process identifies a customer's value. We are looking to round robin higher-value customers among a specialized Sales Team. None of the customers have reached out to us at this point. Currently, the only way to do this is to use a Zap that identifies high-value customers and sends a message on behalf of the new user into Intercom in order to trigger the round robin. Any ideas will be greeted with smiley emojis!

It isn't a preset option but every time I manually input my info in accordance with the API docs, I get an error. Can provide more information if anyone else is interested in troubleshooting this.