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So the messenger is installed and in use on our platform, but I want to integrate Google Tag Manager as well, but what happens if I install messenger through GTa after it is already installed?

Just this week I had to add my apps 6 times each for each language as you can see in the screenshot below.  I had to manually translate each one and add a filter so it only shows for the user's language. My problem is since every app I add needs to be added 6 times, I could only add a total of 18 apps (3 apps x 6 languages = 18 total apps). Once I got to 18 apps total, I could no longer add more apps since it says the max total is 20 apps. I assume the reason it says 20 despite me only having 18 is that it also counts the messenger default integration?  Anyways... I have a solution to my problem1) Add multi-languages for apps. I'm aware some apps have this built-in but most don't so why doesn't intercom translate it? You guys would just need to setup an API that auto translates different text.or2) Allow me to add more than 20 apps. If I could have a limit of 100 then that would allow me to offer more languages as well as add more apps 

Hi everyone, I just found out that product tours do not work on mobile browser. I'm trying to find a way to trigger a chat message specifically for those users. Any easy way to achieve that?

We are currently using this app to sync user data and conversations to our CRM, Pipedrive:https://www.intercom.com/help/en/articles/2535853-pipedrive-app/p> It seems like any inbound/incoming messages into Intercom from a user are synced to their profile in Pipedrive, but any outbound messages/emails we send them from Intercom are not logged/synced to that user's profile in Pipedrive. Is that correct or have I misconfigured something?

How do I change the name of a segment without changing any of the filters?

We have a survey app for Intercom. If the app is inserted to the messenger home (the "Add apps to your Messenger" section in settings), the survey can only be answered once for each user. How might it be possible to allow multiple responses? Is this something we would need to enable on our end? Or is it even possible?

I have set up my Intercom settings to hide the messenger on certain pages of my site. See the attached screenshots showing the settings for Users and Visitors. That said the Messenger is still appearing on those pages. Steps to reproduce: Visit https://www.unstarvingartists.com/Click the big blue button "See How It Works"See that the messenger is present on the page (and the page path contains '/training') This is a single page application (Gatsby.js / React) so that could be at the heart of the matter. How can I configure this to work as desired? Thank you! Harry

First screenshot is the instruction from Intercom, the second screenshot is the input in Namecheap (our domain provider).  

We center our email copy and it sent left justified. Inside Intercom it has trouble allowing me to click on center. The last few weeks it sent properly to the inbox but this past (major) email we sent did not.

I have recently been working on our bot extensively, and typically we add 'end bot with follow up actions' when the step is the last in the flow. However I noticed in one 'end step' that was added, the publisher didn't add the attributes and assignments after selecting 'end bot---' but rather included them directly below the bot text bubble- It seems to be acting fine though, so I was wondering what the impact is of this? and should I bother changing it? would appreciate any help.

Hello all, I set a custom bot that uses custom attributes to collect lead data. However, it appears to me my custom attributes don't work properly. Does anybody know how to send Intercom lead to Copper via Zapier?

Hello,We are getting user.deleted and company.creted events which are getting consumed in our application. Can you please confirm that the data within these events if missed out are also coming as part of API response or not? Meaninghttps://api.intercom.io/companies - does it give all the companies ? Meaning even If we miss company.created events, Can we get that data from this API in future?https://api.intercom.io/contacts - Does it gives the users/contacts which are deleted? Meaning If we miss the users.deleted events, can we get this information from this API in future?Let me know If you need any other information.Thanks,Sarwesh  

Hi,​I want to send users an e-mail containing a summary of a form they filled in externally, the data contains a single formatted text summary.​however intercom strips all formatting when i put that summary ​only whitespaces are left.​i tried to put the data in the messageby putting into an custom attributeby putting into an metadata with a eventformatting the summary as html and putting it into a html block but i sees it as an string​Does anyone know what else I can try? =============================update After searching for a while, there seems no direct way to do what I wanted in intercom it self. but it is possible if you use the api https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversation

Building an ios/android app, but have a marketing website. Would like marketing website to have different chatbot as app. Is that simply a new bot, and select "show first on" for ios/android?

Hopefully this is the right place to post this!I want to include a "click to chat" button in my emails.Want to link so that when clicked it will redirect to my homepage and the chat feature will pop up. Thanks,

The conversation was replied to by a teammate.The conversation was of 510 characters (including replies from the teammate and the customer, and spaces.The conversation was closed within a week of the last reply.It was a 1:1 conversation.Rating request was not sent previously.The user started this conversation. 

This would be incredibly helpful when training new staff or if our internal Support team need guidance on certain procedures. I'd like to include things like how to operate the feature (feature flag) /switch it on or off/potential errors, etc. which will really help as we expand.

How can I set a custom bot to end up in a live chat with the site visitor?

Xcode Version: 13.1MacOS Version: 12.0.1Intercom SDK Version: 10.3.4iOS Version: 12.4.4 The app crash at startup, I also tried on the demo app, here's the crash info:dyld`__abort_with_payload: 0x10099e410 <+0>: mov x16, #0x209 0x10099e414 <+4>: svc #0x80 -> 0x10099e418 <+8>: b.lo 0x10099e430 ; <+32> 0x10099e41c <+12>: stp x29, x30, [sp, #-0x10]! 0x10099e420 <+16>: mov x29, sp 0x10099e424 <+20>: bl 0x10099d850 ; cerror_nocancel 0x10099e428 <+24>: mov sp, x29 0x10099e42c <+28>: ldp x29, x30, [sp], #0x10 0x10099e430 <+32>: ret 

How to send an email (normal ticket, not automatic email or series) to more than one user/ recipient? I tried to do it but it seems no luck. And what is the reason behind this? My company case needs to sent emails to several recipients every morning and this causes huge problem if we cannot.

Hi There, I would like to send a message to a specific user in our app trough intercom on certain situations. I was thinking of creating a custom attribute for my users and when that attribute contains a certain "value", to trigger the message. I am using Zapier to do this Has anyone tried this out ? When I try to update that attribute value with Zapier...nothing seems to happen.

How do I get a person to exit a series once they've clicked a specific link, such as the "get a quote" or "get a demo" link in a previous email within the series? I see how to get people to exit if they've clicked any link in the previous email, but not a specific link. Is this possible?

Most of the leads (except 5 or 6) have suddenly disappeared from our Contact. I've checked and none of our teams has done anything to result in this. This morning we had ~1200 leads but now there are only 7. Has someone encountered this problem before? This is very concerning.  

We sent our Black Friday emails where we had a coupon redemption as our goal. Unfortunately there was a typo in the coupon code meaning we don't have any data for those that met the goal. Is there anyway to retroactively fix the typo and see who met the goal and redeemed the coupon?

Hi everyone - we want to enable push notifications on intercom, so for that we need to input "To send push notifications through Intercom, add the .p8 file, Key ID, Bundle ID, and Apple team ID:". (https://app.intercom.com/a/apps/kifedith/settings/ios). There is only one place to add those, but we have basically 4 applications (dev/alpha/beta/prod) The question is how to do it to work with all 4 apps, as we have 4 .p8 files on apple developper account. Can anyone please help?