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Hi folks! I'm Alissa, a Product Manager at Intercom. 👋 I wanted to ask whether any of you ever requested the ability to create auto-replies for conversations? If so, I'd love to know more! Why would that be useful? When would you want to send auto-replies? Detailed examples of your workflows would be super helpful! 🙏 @Product Wishlist​ 

HeyI am running Intercom SDK version 9.2.0 on my project and I am not receiving push notifications for new messages when my app is killed or in background. I enabled push notification from intercom settings and added my server API key from Firebase and I have my google-services.json file in the same directory as app level.Also, I checked my app permissions in the device settings and tries to run the app on several devices.Nothing seems to work, is there something I'm missing?Thanks.

Zendesk + Intercom. Is there any good way to use Outbound message from Intercom with Zendesk chat on our website? We are looking into moving our support to Zendesk but keep Intercom for marketing purposes. What I would like to know is if its possible to have Zendesk chat on the website, but use the post and chat bubbles on our website? Basically both services.  

Some customers will open multiple chats and only use one for interacting with us. We would like for you to only be able to start one chat at a time. Has anyone done this and can help?

Hi, I have been trying to create our own intercom that interfaces to our own internal api to provide user details and properties. But how do I get the information around the context/lead in the initialize request. I have been trying to follow the tutorial and understand how I display components in the Canvas Kit, but how can I understand the context/lead of the user that is access when this app is shown in the conversation window?

We have some cases where we have several people log in with one user login, and we find sharing the same help center all over again, as they cannot find it back anymore.  Is there an option to set an article as a favorite? Thank you tons!

Hi all, we just turned on the Suggest Help Articles Task Bot for both users and leads and in the first week of use we are finding its article suggestions to be way off. It seems to be suggesting just our oldest/highest viewed articles without taking into account keywords (see below for an example).  I've already read Intercom's "Let users help themselves with smart suggestions" and "Share articles to answer questions faster". I've done the suggestions about writing relevant articles with the words the customers are searching for.  The suggestion about -"When a customer gets in touch, you should send them a relevant article in your first reply to them. If they send you a second message before you reply Operator won’t learn from this." - really doesn't work for my company. When our users actually get to talk to a live agent they expect targeted, step-by-step support, not just guidance on where to find an article and especially not on the firs

Is there a way to not show previous chats on Intercom? IE, eliminate this area?

I want to send a slack notification to myself anytime a new user is identified on the site....basically, so it opens a conversation that I can proactively outreach to new customers.  How would I do this? I had been told that the setTimeOut is how to do it, but not seeing any documentation on it. Thanks in advance!

I have a custom bot as a part of my series. It includes two paths, one where the user can send a question and the other where they can opt-in to watch a product tour. I see an option to deliver my next message (in my case, a banner) after the previous message was sent and "completed" but what does "completed" mean? Because one of the paths of the custom bot is the tour, does this mean it will send the banner ONLY after the tour was completed?

Hi, our web app has a static URL, which does not change even if users navigate to various sub-pages/features. Could you please advise how to trigger different product tours depending on the feature, not the URL?

Following:  I want to export all email adresses that have a certain tag to an CSV / Excel file so I can feed them to my Business System to check what clients actually have done a purchase. We work with an very complex and old system in sales so I cant have automatic followups like in a normal CRM system. The tags im using are converstation tags

I want to remove the bar " send message" when de custom bot start it.

Hi, on my website, I'm looking to have an intercom bot pop when he recognizes a hubspot lead on my website, and address him with variables from Hubspot. Basic example: John has submitted a HS form on my website on Monday, filling first name and company name fields. On Tuesday, he's back on my website, I want the Intercom bot to pop and tell him: Hey {firstname}, how can we help {companyname} today? Any way I can do this?Thanks! PS1: I know Intercom has a Hubspot app on their store, with an option that says allow Intercom to access Hubspot cookie, but not sure it helps.

Is there any way user can communicate to other user including operator ?? hello , i'm working on setting up a loan based communication platform where borrower can communicatee with Loa Officer , Loan Processor. unique id will be : user_id , loan_id , email_id so ultimately this is user to user communication channel.  is above communication possible ??  

How do I find my API secret?

If I'm setting up a custom bot from new conversations for example, should I have a Task bot in place as well? I get really confused in regards to this

I can't find anywhere a requirement on the format URL, however, when trying mycompany.com/page, I get a red error saying no space or special characters are not accepted. Any help is welcome.Thank you

I just saw Intercom's own post message about their updated terms or service. It included a button for me to agree to the new terms. The post would not lose without me clicking the button. How can I set up a similar message?

Hi, I need to check the amount of time spent on the application by the customer. Is there is any option to see in Intercom Web

Has anybody found a way to allow Operator to wait for canvas submission before continuing? What we are trying to accomplish is allow operator to reply with a message if it is outside business hours AFTER a canvas has completed. In the Canvas API there is a final completion parameter that is sent back to Intercom. I have to imagine the developers are using this for something.

I have a team that is measured heavily by first reply time as reported through Custom Reports, but cases will often be transferred to them. Does the previous team's reply time then count in their metrics, or does First Reply calculate from when something is assigned to a team?

The article is published, and the link is sent to our users by email. Some of the users can't view the published articles. The users who clicked on the link are different but on the article, it still shows that only 1 person has viewed the article. We have encountered this issue with multiple users. Is there any way to resolve this issue, so everyone who satisfies the rules can view the published article? Screenshot attached :Please view the attached images.

Hi folks - We have a browser based SaaS app where we would like to integrate Intercom to. Currently we use React 2. Has anyone any methods of making this integration. The current GitHub libraries are way to old (2012) to have any confidence to use them.

Hello, I have installed Intercom for React Native. iOS works fine but Android crashes every time. Getting this error: FATAL EXCEPTION: OkHttp Dispatcher java.lang.NoSuchMethodError: No virtual method toString(Z)Ljava/lang/String; in class Lokhttp3/Cookie; or its super classes (declaration of 'okhttp3.Cookie' appears in /data/app/~~.....==/com.......Using RN .63Android minSdk 21com.android.tools.build:gradle 4.1.0