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We implemented a chatbot and livechat for the chinese part of our website. Unfortunately to login to the backend is a pain for our china based employees. To login they need several minutes. Anyone else has this issue or knows how to avoid this problem?  For example a connector to teams or skype (where our employees can directly chat with the customers)?Any help appreciated.Cheers,Diego

I have been stuck for a few months. what's wrong with my installation url?​

Use Case:We would like to migrate our Product Registration to the Messenger and I am building a Custom Bot which would include a piece of an app which pulls in information from a REST endpoint. However, the app would include two dropdowns which need to be interactive. The first is a product type which would then display a set list in the next dropdown related to this first dropdown.  Does this need to be a live canvas in order to work properly, or do I just need to head another route for this?  There are not good examples anywhere for how to use live canvas or what needs to be present in it, other than implementation.  Thoughts?

Use Intercom as the destination with Segment. Test connect between Segment and Intercom successfully Test send data manually from Segment to Intercom successfully Test send data automatically from Segment to Intercom successfully in other region (from Ireland) But Intercom not receive data automatically from Segment in VietNam region

Hi, if the chat was auto closed by the system, will it trigger a survey?

Hey all, just wondering if anyone had any experience integrating appsflyer.com with Intercom. I see it is not supported out of the box but can be done with 3rd party services.

I want to be able to detect users who have been on a zoom call (not webinar), or contacted my team in a Whatsapp group. I don't see a way to do it via natural integrations, and it doesn't look like the API's support it, or that I can even add an Intercom javascript event for this. But I'm still wondering if there's something I'm missing that might work. One of the ideas I have is a manual upload of a CSV file - is that possible?  And if so - is there a way to tell Intercom to detect users by their phone numbers (for whatsapp where there's no email)?  Is there a way to make sure it will detect even if the phone # format is not exactly the same (i.e. with/without country code, w/o hyphens etc)? 

Hi there, Is it somehow possible to remove the "was removed from the conversation" message sent to people who remained in the conversation? Thank you, Tom

One of our Product's key selling points is dynamic in terms of when it will first appear. It could be weeks, or it could be months. Or if it's a new user for an existing client, it will be as soon as they log in the first time.  Once it hits, it is a BIG DEAL and we want to trigger right then a congratulatory/explanatory Product Tour so they recognize and understand how to shift their workflow for these specific items. The issue is that this is a web element. It doesn't live in the URL, and it doesn't appear as a User/Company attribute in Intercom.  Any thoughts or is this a Product Enhancement? 

Settings > Outbound > Addresses & Domains > Custom Addresses I am trying to setup a new email address to allow messages sent from Intercom to reflect our company domain in the 'From' field. The problem is that I am not receiving the message that is required to complete the email address verification.  I believe the problem is that the messages are being blocked because we have a security feature enabled on our Google G Suite account known as MTA-STS ( https://support.google.com/a/answer/9261504?hl=en ). Can you advise if Intercom supports this and how we can complete the verification process?

Hi team - when we add conversation tags through the API, we can't find them in the Inbox UI. Is that possible?  Also, do tags added through the API show up in Reports? (Customer support > Conversation tags)  

Hello. Where do we edit the settings that show up in an app listing after it has been installed? We've finished and submitted our app, but we've been told we're required to have users install through the app listing. We're confused about what to do next. Can you please link me to the right place?  Examples of settings pages for other apps: 

We have visitors coming from emails (sent by a third party) and from banner ad placements. I would like to utilize data that gets passed via that query string in various custom bots to display specific messages. What is the best way to go about this?

When using the Stitchdata integration, what is the difference between the 'Users' and 'Contacts' table? In addition, I'm seeing multiple records created for a single email in the 'Users' and 'Contacts' table. What would cause this to happen? My company is currently using the Stitchdata integration (https://www.stitchdata.com/docs/integrations/saas/intercom) for replicating Intercom data into our warehouse. In the schema, a table titled 'Users' and another titled 'Contacts' exist. What is the difference between these two tables? Also, I see the SAME email being located in both tables. Why is that? Another issue is that, if we are looking at the 'Contacts' table and 'Users' table alone, we see 4-5 records attributed to the same email. Why would this happen?

When will you support custom bots from a button on the Mobile SDK ? It should not be that hard to do !! it should has the same logic as Mobile Carousels and articles I should just use the ID and it should work!! Please work on shipping this faster 🙏 Thanks

According to https://developers.intercom.com/building-apps/docs/get-started-developing-on-intercom/u>I have registered in the developer hub.Next I created a developer workspace and created an application. In the application I have ACCESS TOKEN.I am trying to make a simple API request according to https://developers.intercom.com/building-apps/docs/make-an-api-call /u> I send in the console where INTERCOM_ACCESS_TOKEN is Access token on page Authentication in my app in developer-hubI expect to get 200 but get 404. What am I doing wrong?

We have multiple workspaces for different brands. We have experienced that switching from workspaces leads to lower customer support quality, especially when you don't get notified about one workspace when working in another workspace.  Now we would like to receive all brand massages in one workspace. Therefore, I have found out that multi-branding would be interesting for this problem. We would like to know if these messages can also be limited to some teammates. Let's say brand A can not see the messages of brand B. I found out that this could be possible using SLA and Workload management, but I am not sure if I can also limit access with these two features.

Hi fellow intercom users!I'm trying to find out how big our customer support should be for our growing business. It would be much appreciated if you could answer these questions:Number of FTEs in customer supportAverage response timeOperating hoursWhat industry you are inApproximately how many customers/users you have Thanks!Uno from Steven

Suddenly getting unexpected "409 Conflict" errors today due to multiple identical emails even though we are passing unique "user_id" which normally supersedes email. API v1.0 Intercom bug?

Is there a way to change if a CTA button in email shows or not show depending on if user is using app?

Is it possible to have/setup a different Outbound Bot for subdomains than the Outbound Bot that shows on the main domain? Thanks!

"Failed. Click to try again" when trying to send a text reply or a note - doesn't work neither for us neither for some of our users - is there a solution? Thanks!

When I do a find operation on contacts (also happens when doing a search operation) I'm not getting any tags returned from the gem for a contact. I checked this in postman with a rest api call and do receive the tags back. I can also see the tags in intercom. All of the contacts are type="user", active and not archived. Version infointercom-ruby version: 4.1.2Ruby version: 2.6.7 Expected behaviorThe contact object returned from finding/searching should contain all of tags that are attached to the contact. Actual behaviorNo tags are returned for the contact. Steps to reproduceI retrieve the contact by doing a find: contact = intercom.contacts.find(id: "[contactid]")I receive a normal and populated contact objectThe contact object is missing tagsI've tried with multiple contacts without getting any tags. It does work when doing api calls via curl/postman. Logs[57] pry(main)> contact.tags=> nil

I'm trying to get the user ID in order to make additional API calls, but I can't get it other than by performing an additional API call to look up the user's email address, which seems like a rather roundabout way of doing it?

Hello! I have just successfully sent myself my very first message within my app, which is pretty exciting! But what I noticed is that right now the avatar and the message itself sit right on top of the bottom nav bar, and it doesn't look great. Is there a way to customize it somehow using SDK so that the background becomes darker or blurry, for example? And another question (if any of you know) - is there a setting to remove "from Breverie" from my name so it only says "Olena"? Thanks a lot in advance!