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Our issue is that we want to delete all of our customer inquiries +1 year - but doesn't seem possible? We have thousands of customer inquiries that we want to delete in our database, and want to automate this in the feature so that we only save the newest inquiries. https://developers.intercom.com/intercom-api-reference/reference#update-contact Thank you in advance for guidance and help regarding this issue.

iOS SDK 10.3.0, so far only occurred on devices with a version of iOS 12. When you open Messenger but close it before the messages finished loading, it will crash.*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Mutating a priority from required to not on an installed constraint (or vice-versa) is not supported. You passed priority 999 and the existing priority was 1000.'I couldn't reproduce on iOS 14 or iOS 15 versions, but I noticed after closing Messenger, there are some constraint conflicts [LayoutConstraints] Unable to simultaneously satisfy constraints. Probably at least one of the constraints in the following list is one you don't want. Try this: (1) look at each constraint and try to figure out which you don't expect; (2) find the code that added the unwanted constraint or constraints and fix it. ( "<NSLayoutConstraint:0x6000014ba580 UIView:0x7fa7c8e734d0.width == UIStackView:0x7fa7c8e7

I'm looking to run a timing test for one of my custom bots. I'd like to have it appear on certain pages of my website but also test WHEN the bot appears. It doesn't appear I can do that. I can only have OR logic or AND logic for my bot rules. Is there any way I can combine and/or logic here? Also, when I'm running an A/B test on a bot, is there a way to create different rules for the tests I'm running? I don't see a way to do this.  Thanks!

Anyone know if it's possible to use a relative URL in a custom app? For example, rather than using https://forum.intercom.com/s/bookmarksI would just use /bookmarks When I try, I get an error message. Looking at the documentation, I'm not seeing an option to use relative URLs or even just add an HTML block to a custom app.

Currently we are needing to upgrade from the old react native package react-native- intercom to the new intercom supported package @intercom/intercom-react-native to support the intercom bot functionality.  However, no matter what @intercom/intercom- react-native version we are using, we are having a build issue that happens intermittently.  Currently we build for API 29. We were having issues with 1.0.5. So we tried upgrading to API 30. This upgrade was still having the same issue so we downgraded to 1.0.4 and kept API 29 with the same issue.  Our build works perfectly without this one upgrade. Would you happen to have any insight on why this would happen. Here is the build failure log we get:  See attached for full error messages Thank you for your support

how do I decide which bot to use if I want a path based answer system in place for self-help for customers?

As far as I understand I can only initialize the app if a teammate manually triggers it in messages for example. What I would like to achieve is an app initializing as a response to a closed conversation. In my imagination that would be possible if I could send a request to an API that initializes the app for the closed conversation after I receive a notification to a webhook connected to the app. Thus there is no chance of a teammate forgetting to initialize it, or deliberately not doing so for any reason. Is that possible, or perhaps I need to look for some other option to achieve this? Thanks

We activated the Slack integration and for some users that is working fine but others have to authenticate for some reason and then they get a message that they do not have the permission to change the app installation.

I need help with setup and automation. Is there an Intercom expert I can book time with to help me get started?

I would like to: Snooze conversation for 7 days and the close them automatically. I made a macro saying "snooze for one week and add tag" but when I made an automation saying: if customer is unresponsive for 7 days if tag is XX then close the conversation. That last part does not work.  What am I doing wrong?   

To put you in context, we have an app where we want to show an onboarding tour the first time the user enters, but this user could be type A or type B, so depending on which is the type of the user, we want to load the Tour A or Tour B. How could we handle this? Thanks a lot! :)

We have been building out Product Tours to give our customers a full onboarding tour through our software. To initiate the tours in the right place, we have used a lot of 'current page rules'. However, they do not want: the tours are not triggered at all. To provide you with a little more detail, our tours should trigger on each new URL that ends with a specific parameter. This tour should then be shown once to this user. Although the preview within the Intercom interface works fine, and some older tours do too, these new ones are never triggered. An example can be found in the screenshot.  

Hi folks! I'm Alissa, a Product Manager at Intercom. 👋 I wanted to ask whether any of you ever requested the ability to create auto-replies for conversations? If so, I'd love to know more! Why would that be useful? When would you want to send auto-replies? Detailed examples of your workflows would be super helpful! 🙏 @Product Wishlist​ 

HeyI am running Intercom SDK version 9.2.0 on my project and I am not receiving push notifications for new messages when my app is killed or in background. I enabled push notification from intercom settings and added my server API key from Firebase and I have my google-services.json file in the same directory as app level.Also, I checked my app permissions in the device settings and tries to run the app on several devices.Nothing seems to work, is there something I'm missing?Thanks.

Zendesk + Intercom. Is there any good way to use Outbound message from Intercom with Zendesk chat on our website? We are looking into moving our support to Zendesk but keep Intercom for marketing purposes. What I would like to know is if its possible to have Zendesk chat on the website, but use the post and chat bubbles on our website? Basically both services.  

Some customers will open multiple chats and only use one for interacting with us. We would like for you to only be able to start one chat at a time. Has anyone done this and can help?

Hi, I have been trying to create our own intercom that interfaces to our own internal api to provide user details and properties. But how do I get the information around the context/lead in the initialize request. I have been trying to follow the tutorial and understand how I display components in the Canvas Kit, but how can I understand the context/lead of the user that is access when this app is shown in the conversation window?

We have some cases where we have several people log in with one user login, and we find sharing the same help center all over again, as they cannot find it back anymore.  Is there an option to set an article as a favorite? Thank you tons!

Hi all, we just turned on the Suggest Help Articles Task Bot for both users and leads and in the first week of use we are finding its article suggestions to be way off. It seems to be suggesting just our oldest/highest viewed articles without taking into account keywords (see below for an example).  I've already read Intercom's "Let users help themselves with smart suggestions" and "Share articles to answer questions faster". I've done the suggestions about writing relevant articles with the words the customers are searching for.  The suggestion about -"When a customer gets in touch, you should send them a relevant article in your first reply to them. If they send you a second message before you reply Operator won’t learn from this." - really doesn't work for my company. When our users actually get to talk to a live agent they expect targeted, step-by-step support, not just guidance on where to find an article and especially not on the firs

Is there a way to not show previous chats on Intercom? IE, eliminate this area?

I want to send a slack notification to myself anytime a new user is identified on the site....basically, so it opens a conversation that I can proactively outreach to new customers.  How would I do this? I had been told that the setTimeOut is how to do it, but not seeing any documentation on it. Thanks in advance!

I have a custom bot as a part of my series. It includes two paths, one where the user can send a question and the other where they can opt-in to watch a product tour. I see an option to deliver my next message (in my case, a banner) after the previous message was sent and "completed" but what does "completed" mean? Because one of the paths of the custom bot is the tour, does this mean it will send the banner ONLY after the tour was completed?

Hi, our web app has a static URL, which does not change even if users navigate to various sub-pages/features. Could you please advise how to trigger different product tours depending on the feature, not the URL?

Following:  I want to export all email adresses that have a certain tag to an CSV / Excel file so I can feed them to my Business System to check what clients actually have done a purchase. We work with an very complex and old system in sales so I cant have automatic followups like in a normal CRM system. The tags im using are converstation tags

I want to remove the bar " send message" when de custom bot start it.