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Hi, party people. At the moment, I cannot find a way to set up the working station for the agent:inbox customization - setup views, teams, apps, and other stuff in the right panel "Conversation details"push notificationsI can only provide the users of my Intercom workspace with the rights to customize it themselves and provide them with the instructions. This is not the best way to manage the team. I would like to be able to set up everything for the agent (not just provide permissions for teammates as it works now). Is there a way to do that without the need of bothering the teammate?

1st — Is there a way to remove a tour from a series without deleting it? And more so, is there a way to duplicate a tour within a series to be a standalone tour? I am currently having to create a new tour and copy and paste steps from the one I wanted to duplicate and/or move out of a series and its not fun, lol.  2nd — We have a lot of tours currently connected to series that we want to take out and make purely URL page visit based. But since this is a new tour (technically) with the same content, will it send out the tour to a user the first time they see the page after the tours been set to live? Or is it smart enough to know that they viewed that page prior to the tour's existence?  I'm not sure how to proceed since I can't just remove the current tour from the series, and the only way I can see to get it to be standalone is to create a new one, but I don't want to send redundant tours to people that have seen the previous one in the past.  Confusing, I know... but

When a user starts a new chat, we are seeing 2 different behaviors (for both logged in and logged out users):User opens up a new chat and there is a blank chat screen where they can send a message User opens up a new chat & bot sends welcome message and displays buttons with different topics asking the user what they need help with. This includes a "something else" button.  We want #2 to occur for every new chat. What setting can we adjust to make this happen?

I am using the Ruby API and the following code gets an error:" (Custom attribute 'kamil_attribute_console' does not exist)" user_id = 1 intercom_query = intercom.contacts.search('query': {'field': 'external_id', 'operator': '=', 'value': "#{user_id}"}) contact = intercom_query.first contact.custom_attributes = {"kamil_attribute" => "here-iam-update-me"} intercom.contacts.save(contact)  

Hello, I tried writing to support but no luck getting a reply for over a week 😔, so I hope I can get some help here. Our problem is that we don't get the automatically generated names for the Visitors, but instead, all visitors on our site get the id and the name == "User Id". That means that all visitors, no matter who they are, what browser they are using, what country they are from... are treated as the same visitor and they can see all the messages from previous visitors 😬. This is quite blocking us at the moment, so any help at all would be greatly appreciated 🙏 For some more information, the data Intercom returns seems to be correct (user.id), but in Intercom that user gets the id = User Id. I tried deleting the visitor, changing the messanger settings and everything I can think of, but messanger for visitors is still not working and everyone can see everyone elses messages :( 

I made an app that post messages into conversations using the Intercom API, and I want those messages to come from a bot/operator, not from the contact nor the admin. Here is a screenshot of an app that posted such a message, but I cannot find how to achieve this in the API docs… Thanks for your help! 

I made an app that ends-up by posting messages within conversations... It is done with the Intercom API, but when we post a new message it appears into the agent inbox, but not into the Messenger on the visitor side… until the visitor or the agent sends a new message, then all is refreshing. Is there anything to do to make the messenger refresh when a new message comes from the API ?

hello, I have a complicated request that I’m hoping you can help me with — we’re using email automation to invite “leads” to join our app, but are having issues with figuring out how we should configure the exit rules. Ideally, we’d like “leads” who convert in the sequence (i.e. install the app and create their profile) removed from the sequence so they are not sent an additional email telling them to download. However, it appears when someone converts, a duplicate profile is created in Intercom under “users” that are not connected to their “lead” profile. I believe this is because we are using UserID as the connecting attribute between leads and users, so my question is, can we use email instead? I assume that would eliminate our duplicate issue? Next question, if we do that, how should we configure the exit rule to ensure people are removed after signing up for our app? Would we use “Signed Up” less than (more than?) some period of time-related to the length of the email automation?

The error message is odd because Intercom is working just fine for all other functions and did work for Product Tours previously. I consulted this Intercom help article (https://www.intercom.com/help/en/articles/3049411-why-can-t-i-build-a-product-tour). When I tried to match up the Intercom workspace ID as directed, my browser console shows the attached. I consulted our web developer, and he said that the intercom_key mapping is used as Intercom requires in its script. This is a time sensitive issue because using a product tour is critical to us launching the new version of our app. What happened with Product Tours? Anyone else experiencing the issue of the Product Tour editor no longer showing up?

Hi all!So, I have enabled a task bot which ask for contact details when leads starts a new conversation ,and added the 2 minutes delay during office hours... but, what I'm looking for is to disable this bot during office hours! Is this possible?

In my company, sometimes there are a lot of new leads to response and, at the end of the day, there may be a few pending answers. So, what I'm looking for is a way to sum up all leads without teams response, preferably by email, to read it next day.

I am not looking to measure how many conversations are resolved by one team member. I am trying to report how many users reach out multiple times with in a week in order to track whether or not their issues are being resolved the first time they reach out.

Our users have different roles with different companies; the user might be an admin, an employee or a service provider. Is there a way to keep track of users' roles on a company-by-company basis? Right now our initial stab has the role updating on the user. This means when the user signs in with a company they are "admin," we updated the user profile to show they are admin. But when the user switches to another company where they're, say, an employee, then we lose the detail that they're an admin of one company, and now their profile says "employee."

I have my contacts broken down by community but it's listed under projects. How can I update multiple contacts at once to label them under one community? Thank You.

I'm building my app with Intercom for Cordova (https://developers.intercom.com/installing-intercom/docs/cordova-phonegap-installation and I'm having the following error IntercomBridge.m:118:15: No known class method for selector 'hideMessenger' Does anyone have the same issue? Notes:<plugin name="cordova-plugin-intercom" version="~9.1.0" />"cordova-ios": "^6.1.1",

Hi all,  I've just set up the HubSpot app so it can send Intercom leads and conversations into our HubSpot account.  The leads are sent over perfectly. However, no conversations are being sent at all.  I've been following the documentation here: https://www.intercom.com/help/en/articles/2128216-hubspot-app-send-leads-and-conversations-to-hubspot/p> I've enabled this Intercom activity filter here as well:  But if I create a new conversation in Intercom, it is still not sent to HubSpot. Any help with this would be massively appreciated!  Mike

Why I and my team are not getting notification when a customer comes on live chat? We have all the notification settings ticked under My account > Notifications. We generally look at slack channel to see who came on chat and then view on intercom.

I would like to know if Intercom have some data about how many articles was sent in the conversations. I wanna know how many link articles was sent in the inbox message

Like the exact time a teammate came online, and went offline

Hi guys, We are having an issue with Intercom's chat on a react-native app, on IOS. The chat works perfectly fine just until you open a modal view. After opening and closing it, if you try to open the chat the text field will be missing, so users won't be able to reach us. There is also a weird UI glitch showing the textfield coming from the top sometimes, and suddenly disappearing. We are using this react-native-intercom library fro the implementation, and the issue has been reproduced in both IOS 13 and 14 beta, on both an Iphone 6s and Iphone Xr. Please, find attached a video showing the weird behaviour. As you can see, the chat works as expected in the first 3 attempts. Then, after opening and closing the Navigation modal, the chat UI is missing its text field. Does anyone ever experienced anything similar? Any workaround? We have been trying to debug this with no luck. Thanks in advance for your time 🙂   

I'm developing android app using intercom (React native android). Currently I'm facing problem that's intercom doesn't update for new message comming. Only update when I open conversation from launcher or kill the app and open again. Please help

I received a security alert from Google Play Console when I uploaded a recent app build. The issue is caused by: io.intercom.android.sdk.utilities.IntentUtils.safelyOpenIntent Attached is a screenshot showing the issue.

In INTERCOM iuas7kkt we are unable to connect to INTERCOM from Android apps, we dont have this problem with Web or iOS. We see a difference here, in settings/security. What we are missing in Android, please? Kind regards. https://app.intercom.com/a/apps/iuas7kkt/settings/security/p>

We are implementing the Intercom widget on our website using react app. Everything is kinda working fine, but we are facing with this weird state on the application:We have a page for the user to change their name and email, and we want to show that new information on the widget.We have a message that greet the user with "Hi {username}" and when the user change its name on our app, the message is still using the old name.We are doing a `window.Intercom('update', { name: newName, email: newEmail })` and it reply with 200 OK and if I check the Intercom panel it has the "newName", but for some reason, it is still showing the old name on the widget. Is there anything we can do?

How to disable the Messenger pop-up automatically and just keep the launcher icon? We got lots of complaints about this from our customers, they said when refreshed the website pages or loaded a new page, the Messenger pop-up bother them.