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I have some troubles with webhooks. For unknown reasons Webhook's verification fail for one particular customer. But not for all the time. Sometimes it succeeds (I'd say it fails 1 out of 10 ).Do you have any tips on how to debug this issue? I logged the payload and it doesn't look suspicious. Just a regular user.tag.created event. Here is how I verify webhook```const verifySignature = ({payload, secret, signature}) => { const stringified = JSON.stringify(payload); const calculatedSignature = `sha1=${crypto .createHmac('sha1', secret) .update(stringified) .digest('hex')}`; if (calculatedSignature !== signature) { throw badRequest(`Invalid signature provided`); }};export const verifyWebhook = ({clientSecret}) => async ({params, payload}) => { verifySignature({ payload, //req.body parsed by koa-body secret: clientSecret, signature: params['x-hub-signature'], }); return {id: payload.app_id};};```Thanks in advance for

How can I install Intercom on React Native?

Hi folks!I set up a Carousel to push an important offer to the users. However, users would only see it if they open the app. So I decided to send a Push Notification to nudge the user to open the app, hoping they would then see the Carousel. The unfortunate thing is that the Push notification seems to cancel the Carousel. When we tested them between us, we didn't receive the Carousel when we clicked on the Push notification.How can I send a push notification with a Carousel? or is there another way to go about this? Thank you!

We already have Intercom integrated into Zendesk and it works well. However, we want to achieve another level and automate ticket fields fulfilment.

Hello, We've had a load of crashes on our Android app lately that are coming from the Intercom SDK. I've attached the stacktrace below. Hoping to bring some light on this to see if there is a known issue. We haven't updated the Android SDK recently, we're using version 9.1.2.Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void io.intercom.android.sdk.conversation.ConversationContentPresenter.onProfileScrolled()' on a null object reference at io.intercom.android.sdk.conversation.ConversationFragment$2.onOffsetChanged(ConversationFragment.java:4) at com.google.android.material.appbar.AppBarLayout.onOffsetChanged(AppBarLayout.java:32) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:54) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:2) at com.google.android.material.appbar.HeaderB

I duplicated a bot we were using in 'Outbound' and set it up in "From New Conversation'. I paused the Outbound bot and set the From New Conversation bot live. When I tested as a user, I saw an error message. I'm not sure if that screen was from the paused bot. Has anyone had an issue when they've paused a bot?  If a bot has been served to the user, and then it's paused, does it create an error?  Or does the paused bot still appear at the users end correctly if it was served to the user prior to it being paused?

Hi community,  We have recently switched to Intercom and I need a bit of help from you guys!  On our website, we have a couple of forms, that visitors can fill out, to ultimately become leads (some MQL's, some SQL's, and some PQL's - but let's leave that out of it for now).  I am currently struggling to find out, how to create contacts automatically for people that fill out these forms.  This may be a very basic question, but my searches around the internet has left me with nothing.  Thank you, guys!

Hi folks! I’m Mat, the Product Manager for our mobile SDKs. Just dropping in to share a sneak peak at some work that I think a number of people in the forum will be excited to hear.. we’re working on React Native support 🥳  We’ve started work on a React Native wrapper for our mobile SDKs, and we’re aiming to release it around July. I know not having a supported option for React Native apps has been a pain point for a number of you, so I’m hoping you’ll be as excited about this news as I am! I’ll share more info here as we get closer to the release. For now, here are the headlines: The React Native wrapper should be available around July.It’ll work with the latest versions of our Android and iOS SDKs at the time.The wrapper will be fully supported by us, and we’ll be keeping it up to date with each new release of our mobile SDKs. Below is a gif of a conversation opening from a push notification in a React Native app on Android. As you can see, we’re making good progress. That’s

Is there a way to add a tag to someone based off an email or chat response in a series (i.e. if they respond to an intercom email they are tagged automatically)?

How do I stop the pop-up that says “Need Help?” from appearing in the Messenger? I can’t find it anywhere in my settings!

I'd love to be able to report on how often cases have to be transferred between Teams. Am trying to figure out a way to add a tag to use to report on this or how to see this otherwise. Am hoping to avoid teammates having to manually add a tag when transferring. Thank you!

Since I am trying to measure the opening rate for the series I am settings up, I want to know the difference here.Thanks in advance!

I need to bulk delete a company tag and I'm not seeing any way to do this easily. I don't want to delete the tag entirely because it's being used in other places. I'd also like to avoid having to do it one by one since that will be time-consuming.

I've just inherited an Intercom instance with pretty robust rules and bots set up. I would love to run some tests on some things in a test environment but do not want to take the time to rebuild everything from production. Can I refresh the test environment to match production? Am okay with losing everything that is currently in Test.

Hello, to help filter messages from users we would like to know if there is a way to block personal email addresses (gmail, hotmall, yahoo, etc.) so if the person does not send a business email they will be sent to spam or be sent a bot message to provide a valid email. Thanks!

I was wondering if I can embed the intercom dashboard(inbox,outbox..) in my website's ERP system.

I need to create a field to validate an email, but I only have a few formats like text, number, boolean... It's possible to create a formula to validate this attribute? Like check if the user wrote a text like "test@test.com"

Hi, I have some restricted articles that is only visible to a group of users. User authentication is working in messager, but if I suggest them to go to those restricted articles, they will be redirected to the Help Center website, and Help Center doesn't recognize them as users, thus will block their access. What do I need to do for Help Center to identify my users as users?

Hi, we are launching our new Saas solution in the coming days... One of it's features is Workspaces. As a user, you can create different workspaces, just like in Slack, where you could have one workspace related to company A and another workspace for all things related company B.  Now, since our Saas app is security related, for security reasons, each time that one of our customers creates a new workspace it automatically creates a new subdomain for them with the name of their workspace. And they will only be able to access the app (and their workspace) with that subdomain!! So, to give you an example, if you would become our customer and you would create a new workspace called "companyA", we will automatically create a new subdomain for your workspace called:https://companya.ournewsaas.com. (where ournewsaas is the name of our upcoming SaaS, and companyA is the name you gave to your new workspace.)Now comes the question: If - like i explained above - we are going to cr

Let's say I have a created a banner on 10th July and 18th July.. A user logs in on the 20th after a long time. Will both these banner be active for him? Or the first one will be active and the moment he dismisses the second one will go active? 

Hi, party ppl. Due to the nature of my workspace setup, my agents often close the dialogues. Usually when the ball is on the customer's end and not necessary when the correspondence came to the conclusion. For that reason, I need some custom solutions to gather feedback about the conversation quality. Roughly my requirements are dialogue is NOT on the queue X (I have a specific "timeout" queue that helps to filter trolls etc")The dialogue is in the "closed" state for N days/hoursIf the dialogue fits both requirements, the system, 3rd party app, bot, or whatever, would send a survey.  I would be very grateful for any advice that our community can provide on this matter.

We sent out a custom email this week that I spent a long time coding in pure HTML/CSS. Is there any way of finding the code for the email so that I can use it as a template in the future? It seems as if once the email is sent, it is deleted?!?

I'm looking for the best way to track issues for every conversation our users initiate. We have previously used conversation tagging but it resulted in 100+ tags that were difficult to sort through and manage since we also use customer tags heavily. I'd like to be able to track the core issue associated with each conversation. Ideal categories I can choose for each conversation:Issue Type drop down list (feature request, bug, feedback, question, etc)Product Area drop down list (login, registration, dashboard, profile, etc)Specific description of issue (should be able to tag multiple conversations with the same issue description)Date of Issue (should be automatic based on the conversation data) I need to be able to provide timely reports to management including:Total issue volume over the last 2-4 weeksIssue volume by Issue TypeIssue volume by Product AreaIssue volume by Specific Issue The goal would be to resolve customer issues within the product, before users escalate. So far

Does anyone know a way to trigger outbound messages if the value within a custom attribute has increased?  i.e. send an email if the custom attribute value (which was 3 for example) has now increased to 4.  Thanks!

Am I able to assign an incoming chat to a specific agent without requiring a specific tag for each agent?