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When would a banner message be useful?

Currently, and for the past years, we have only supported help and questions through email and phone. Now users, leads and visitors will have the chance to use the messenger instead.What amount of increased traffic should we expect? :)

How can I customise my banner message?

On the Javascript API page - https://developers.intercom.com/installing-intercom/docs/javascript-api-attributes-objects thereis a message attribute "background_color" which says is "Used behind your team profile and other attributes". However it doesn't seem to do anything. What does it do & is there some other way to programmatically change the color scheme of the messenger in an app or site?

It seems the order of the columns in the export doc has changed suddenly + new filter options added to this page. Not great when this happens without any warning. Am I missing something here I'm subscribed to all the updates?

Can I add a banner message to a Series?

If a customer closes a banner, does it reappear?

What is the difference between an inline and a floating banner?

Can I A/B test banner messages?

I've been exporting all message data as in https://developers.intercom.com/intercom-api-reference/v0/reference#downloading-the-dataBut I can't see how to keep track of messages within series with this message data model. Recent exports I've made (now we use Series instead of regular campaigns for some promotions) have broken my reports, since the column Folder / CampaignName is set NULL. Please help

We have tried using the Intercom default outbound address for ema ils, but we experienced that all of our emails and replies to emails ended up in spam or junk from the clients. We then switched to using "Use teammate's Intercom account email", which has been fine in terms of delivery, but now all the clients get access to our personal work email and the clients end up sending emails outside of the Intercom sphere and directly to our Outlook.  It seems both versions are creating issues for us. Do you have any experience with the above or any suggestions on how to combat these two issues?

When editing an email message in a regular campaign, in the select audience section, there is a very useful filter to avoid SPAM folders, which excludes disengaged users (users who hasn't opened past 20 emails or so). I can't see such a feature when editing an email within a Serie. Is there a workaround? is this filter set by default when the message is within a Serie?

We are a LMS platform that hosts learning content of different organizations. We have a product tour on how to use our platform, but diferent organizations are set up with dufferent brandinng colors etc. How do we set up the tour in such a way that the same tour appears for different organizations.

Share a screenshot of a Series you’ve created and be in with a chance to win a personal workshop with a Series expert. There’ll also be some great Intercom swag up for grabs! (Entries will close on the 3rd November)  A few more details:Post an answer with your screenshot to be in with a chance to win.Please include a brief description of the Series and it’s goal alongside your screenshot.The Series does not have to be live, it can be a draft.Message and Rule blocks should be clearly named and visible in the screenshot.Make sure to block out customer information or anything which may be commercially sensitive.You can include multiple screenshots if your Series is large or complex. @General Chit Chat​

We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?

Hi, I'm pretty new to Intercom and I guess my question here will be basic to most of you so I'd like to apologize in advance. I'd like to know if it was possible to assign conversation ratings only to a few number of people rather than the entire team?

If I set an ongoing outbound email to "when {{ custom data attribute }} is exactly 1 day ago", will this email send every time the custom data attribute reaches 1 day ago, or will it only send the first time this is the case? Follow up, if it is set to "when {{ custom data attribute }} is less than 5 days", will it send every day when it is less than 5 days, only once from days 1-5, or only once per contact regardless of how many times the custom data attribute is reset and enters this range. Thank you.

The version 7.1.2 of Intercom seems to be causing issues to some users. Look the screenshot below: This only started happening on iOS 14.0, this issue is visible on an iPhone 11 Pro Max. Note the rounded border around the application. My application does not apply any mask in the app view. Did the version 8.0.0 meant to fix that? Could you please write a clear and sensible changelog instead of "The SDK has been updated to support iOS 14."?

Hi, is there any way to set conditions trigger between steps, for example, wait one day --> if number of orders increased, switch to [this], else, switch to [this] Thank you

The Intercom API allows for searches where a data attribute "has any value". I'm looking to perform a similar search through the API but "known" is not an "operator". I see the UI is using the old /users API, wondering if this search is available using the new contacts API. Thank you.

If we want the Messenger Launcher to open by default when a page loads, is there an easy fix we can add to the JS snippet?

Is there a way to limit a post to only send to the first 100 users that meet the defined criteria?

I have set live a mobile carousel as an education screen for a section of my app.  When a user clicks on the screen, they are shown an overview of the screen and what they need to do to make the most of it (its a finance app so this includes linking an account) Currently the carousel plays when a user first clicks to the screen but when they have 'completed' the carousel it doesnt show again (even if they still match the rules).  I want to show this carousel to all users who haven't completed the goal (link an account) regardless of whether they have completed it before.  Any tips?

Hello, Intercom community! Is there a way to monitor the deletion/archiving of users by the teammates? Also, can we somehow limit rights to archive/delete users for some users (i did not find such a setting in the permissions settings)

I'd like to prepopulate the form fields of the information we've already collected on some of the messages published via intercom? i.e. If I already know the user e-mail, name, etc...whenever the user has to complete again a form, to prepopulate these fields with the information we already have.. is it possible?