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We want to send our welcome campaign from the account manager assigned.  So far, I've duplicated the campaign and adjusted the sender, but it's tough to scale and manage with our growing number of account managers.  Is there a better way? Maybe now that we migrate to Series? 🙏

I build my product tour and when I get to stage 5, or add another step, it says that the URL doesn't match and the site can't be loaded.  The challenge for us is that we built our portal via Stacker (a 3rd party front end linking with airtable) and to get intercom on our site, we added the code that was generated and sent it to the guys for them to load on. It appears that there may be an issue with how it's configured?  Can anyone assist?

We've noticed that once an interaction gets through the custom bot flows and is placed in an inbox, there is a several minute delay before assigning that chat to an agent. We're seeing this impact both our wait times and our team efficiency as chats tend to add up quickly in the queue during peak hours. Would love any advice someone may have on how to resolve this!

Is it possible to set up a rule If the user didn't respond to the last message in the x hours period then automatically close the conversation?

Hey, Is there a possibility to encapsulate a url being sent to recent pages after/before it sent? or to remove it for certain users? Thanks!

I have created an app for Messenger . The app integrates to the messenger after installation from marketplace. Lets say i have 10 users who installed my app. When they click on the app in messenger , how do i know which user is hitting my express.js api . Is there any token stored by Intercom while installing the app ? If yes, does it include this token while hitting my api?

I have slack integration setup for "All conversation activity" However it seems like half the time I do not get notifications for replies to existing conversations.   Does anyone have reliable slack notifications working for Intercom?

This is in case of series where I'd like users to not receive product tours in succession.

HI @all I could use some inputs regarding controlling / reports. What do you like to track and how do you do it? My first steps:% of new conversations that are replied toMedian resp. timeMedian first resp time My goal is to find out what we could improve and about the general performance of the livechat. Cheers, Diego  

Bare with me as this is really abstract.  Goal: Drive customers into our apps with bonus of any follow on engagement being in app and live (we know who you are, where you are and what you are doing) Use Case; Agents share links to customers via a click which adds link to an email which sends customers to an external SF community knowledge base. Preferred Use Case; Agent shares a link to an article that send an in app message with the article content in the message so they stay in the app. Thinking this through it feels like a bunch of API wizardry would be needed on both the Salesforce and Intercom end to get this experience. An alternate option would be able to surface Intercom articles in Service Cloud via the Articles API but against a bunch of API wizardry. Has anyone thought of doing anything a bit abstract like this or is it just me 😮. Full disclaimer, I have zero DEV or API skills.

Hi,I'm building my product's onboarding using series. I found that product tours doesn't work on mobile, so I want to show mobile users a post/chat instead of the tour. Is this a good practice? Is there a better way for matching mobile/desktop users than checking OS prop? Thanks 

We need to show the messenger as a section of the web page, not in the iframe/modal. I have tried but didn't get any way to do that. Please help.

I have an issue with Apps not showing on convos, but support now responds in an abysmal 7 days. How do you justify the amount I spend with your company with complete disregard for my business needs when your product is not working?

We want to manually import users into Intercom and some of the data has multiple items associated with one attribute. For example, a user could provide multiple services. How would I format my CSV to make this attribute a list and upload correctly?

We are moving from Zendesk to Intercom. In Zendesk, when someone calls in for support, we use Zendesk Macro's to pull up troubleshooting steps and take internal notes and do tagging. What is the best practice for taking internal notes in Intercom that the User/Customer doesn't see. I'd like to start a new conversation with the user, but not actually share the conversation with the user. Has anyone gone through a transition from Zendesk to Intercom that may have some insights on options that are comparable to how Zendesk work?

Unable to access my account on my mobiIe via app. When I try to install the app, I get the notification: "Unable to signin: Your administrator needs to require you to set a passcode on this device to access this account. Please set a passcode How can I fix this?

Is there any way of configuring settings for the 'the did that answer help or are you looking for something else' response?

When and how does a customer enter a Series?

Hi people, I need help with an issue. I deleted some leads by API, but part of them came back to my list without an ID. When I click in a 'zombies leads', they don't load and the URL is /users/segments/all-leads?searchTerm=[a hash] (as the attached photo). The major problem is they appear in the leads' outbound and remake all isn't an option 😅 . Anyone can help me to fix that? Thx for the attention

I would like to run webhook for outgoing e-mails but I couldn't find the right topic to subscribe for it. Can you help me?

Even when using the latest version of the intercom SDK (8.+), Mobile Carousels are not showing up on the android app. They are showing up fine on iOS app so the dashboard configuration is ok. Now, on android everything else works fine with intercom - push messages, chat messenger, help center etc.

 I also experienced a couple of issues trying to open other tabs too. Got the "We are experiencing some issues" message a couple of times. There is no information about this issue in the status page. I tried all possible scenarios - reseting cache/cookies, trying different browsers, different connection, incognito tab - same outcome.

I want to send a CSAT request in Hebrew to my customers at the end of a conversation (when it's Closed), any recommendations? I have a few must have for this request:It must be in HebrewI want to write the copy of the question by myselfI want to be able to measure is easilyIt has to be sent automatically at the end of a conversation (closed) any suggestions?

Hey there, we're still new at all of this and haven't yet launched our software. We've built landing pages to attract early attention and run a couple of campaigns. The detail about participation in those campaigns is in Mailchimp. After doing an import and discovering that Intercom automatically tags all imported contacts, I was disappointed to realize that the campaign-specific tags in Mailchimp don't come through. Seems to me I could brute force that detail into Intercom, but I'd rather get your insight into best practices. Do I create segments in Mailchimp export those segments as CSV files then pull them into Intercom?  If Intercom finds two records both with the same email does it merge them?  Thanks so much!

Would definitely love to have a section in which I can see the Drop Off chats for the Custom bot from new conversation! Currently, I am struggling to find those chats that were dropped off, having to go through hundred of chats! Thanks for this community!