Answered

What's the main difference between a live canvas and an ordinary canvas?

Can I change the default "two arrows" icon used for custom attributes?

Why do I need to set up oAuth when my app is going to be private?

I have about 110 users and about 55 leads. The getContacts method returns only 55 contacts in two pages. Looks like an API bug.

Hey all, Has anyone found a way to use multiple intercom product tours in "Quick Start" way? We're wanting to set this up for our app as a sidebar/page. 

I am finding it time consuming to have to update all my hours just to be closed or be opened limited hours on one day.

I'm trying to understand how these two products work together or if they even do.

even after accepting the invite , it is still giving pending status

When and how does a customer exit a Series?

Why would I use Series over smart campaigns? What are the main benefits?

I want to migrate an existing campaign into Series, how can I do this?

Slack currently opens multiple channels each time a message is responded to. How do we fix this?  

Please provide answer to this asap. Thanks in advance.

How do I change one of our organisations team mates names? We have a team member set up but they did not use their full name... how do I change their name?

How can I create a new group in the Community?

Hi,Where is the settings for the resolution bot ? like wait time to start sending suggestion ?Why the resolution bot don't answer and not triggered even if we set the exact questions and qualifiers ?ThanksTamer

We have agents wherein they are on Away status and yet their median response time is high?

We heavily rely on Intercom at smrtphone.io and we want to hire an expert that can validate our setup and help us improve it. Thanks

So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)

We are giving teammate access to some of our dealers. How could we limit these teammate visibility to the only contacts they are managing ? Example : Spanish dealer should only see Spanish language contacts

It's been a while since we've seen any major releases for Tours - anyone know if they have anything planned?

There doesn't seem to be a "back" button on the product tour pointers. Is there a workaround for this?

I want to show certain articles in the Messenger, but I want to show different articles to different types of users. How can I set that up?

Any plan to release tooltip setup without having to code?

I'm using intercom android 7.2.0 (also tested 8.1.0 and it is the same) and I have a strange issue: the first time I run my application, when I try to use the messaging, intercom didn't start correctly, but it works fine if I close the application and start it again. From my side, it appears like a service is not starting/connecting the first time the app is run. Do this behaviour rings any bell to you? Oh, and this is important: I've just migrated my app to androidX. Intercom was working fine before the migration, when I was using the support libraries.Any advice? This is what I see in the first run: the user is registered correctly, and the event log is working as expectedbut no messaging is available until I restart the app. If I restart now, the conversation loads correctly