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As per question, the article and help is all well and good but it is not really landing our bots conversion.  Our DesignWe reviewed 200K cases and distilled answers down to a few hundred to cover core needs and built the first 100 (then adding 50 per cycle)Custom bot paths all ending with a resolution bot answer150+ answers all with at least 10 variations of the question (trained)Some answers having key words to limit where they applyWe are refining the each resobot answer as we go (we have a weekly review process) Current PerformanceWe are seeing a small number of resobot answer sends on the end of the the custombotOur product is such that a request to add something could look like a request to remove something - but neither of these answers is being sent200 of 4000 conversations covered which seems low for 150 answers that cover our core business Would be interested in how y'all have approached this and what has moved the needle for your org.

I feel that a reply time of at least one day, is way to big for a company that provides a tool for support. We rely on Intercom and if we have an issue, affecting the support we can offer our customers that is crucial and needs a much faster resolution. As a follow up, what will be Intercoms target time of response to their clients in the next 3-6 months?

Which topics should I add when posting in a Group?

I've seen someone post inappropriate content in Interconnected, how do I flag this with moderators?

When our team was reviewing Intercom, our contact told us that it was possible to install 2 apps on one Workspace. We have 2 apps (for both iOS and Android). Do we use the same API for both apps?

I am looking for information on how to initiate a timer if a customer is looking for something on our platform and can't find it. I.E. We release a new feature and the customer can't locate that. We created a help article, but they haven't clicked on Intercomm to find that yet. Ideally intercomm would understand they are looking for something and prompt a "Do you need help?" message. Is that available?

I'm creating an outbound message. I want it to show on non-mobile devices only. How would I do that? Is there an easy way or do I have to filter on various "OS" fields?

While creating a Product tour for multiple pages, how can I add rules on the second page which I am able to put on the first page from where I start the tour.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project tab, it is always redirected to the project which I created while making the product tour.Can you suggest how to achieve this ?

I'd be okay with reading through a response in the Messenger window, but I can't click on photos to expand them...and, thus, they are pointless as an aid to understanding. Thanks

I'm looking to dynamically place images in outbound messages. Each user has a different image associated (as an intercom custom attribute), and I want to use this in outbound emails.

I am trying to set up a smart campaign based on the NPS scores (entered as events in Intercom). E.g. nps_score: 10  Currently I cannot see an "is" option for events, only a count or before and after dates.

Why is there a difference between both reports and how do I ensure all of the clicks show up on the HC article tally/report?

 We offer phonesupport and when a customer is calling in i would love to have the same view in order to use for example quicklinks and see the lead/user in the same way as i do when they are chatting or emailing with us. How is this possible?

When just starting off with our Help Center customization, it started off reading "SIMTICS Help Center", but that text in the banner was entirey replaced when I uploaded our logo...so now I've got a blank logo with no words beside it. And then, the looks-to-be-standard "Advice and answers from the SIMTICS Team" doesn't look to be modifiable. Can I not change that? Also, I'd like to be able to add another social media button (Instagram). Can I do that, please?  

What I'm seeing in my Messenger setup for Users is not what my colleagues are seeing.  I've added an app to include a link to our Help Center and things looked and works fine for me in Firefox. But then, when I sent them the update, they said they can't see the added app in Messenger? It still worked fine for me in Firefox, so I then went to an entirely new browser (Chrome) to try to see what they're seeing...I, too, couldn't see the added app. My Messenger preview shows that they should be there, though - ?? I added it to both User and Visitor to no avail. Again, it worked fine for me - but only me. Side note: I don't think I actually added the right app in the way that Intercom intended, but it "worked" for me. To add a URL for our Help Center, I added an app....chose Content Showcase...Flexible List...customize...then just left most of it blank after adding a title and URL. Here's my view regardless of whether I'm logged in or not...my assum

Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.

When I set up my product tour (for a logged in user), I associate each step to an element (& it looks great). Once I click on preview, the steps are no longer associated to any of the elements.

What is worse is we don't know how many more there may have been that we missed! I only learned this because the client sent a follow up email to my email address. Anyone experience this before? How can I troubleshoot and resolve the issue? Waiting on Intercom support but with 24 hour plus wait for a reply..I thought maybe someone here could help??? NOTE: I have tested the support email address and my emails are being delivered. I am at a loss! Help!

I'm seeing the notification "Email can't be sent right now as your workspace is being reviewed", what's going on?

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

Hi team,I tried to add Intercom to our single page web application with the instruction but got ERR_NAME_NOT_RESOLVED in the console. I searched in Help Center but not found the same issue.How can I resolve the issue?

Our workspace has been under review since we verified our domain for outgoing emails. This has been 3 BUSINESS DAYS with no response after I immediately provided the information Intercom requested. It's hindering our business to not be able to communicate with customers about their orders. It says it should take less than a day and yet my message are still Not Seen to support. How long does it take to get any help?

On this new feature release - anyone have ideas on or played with the use of conversation attributes on a non authenticated public page? My use case is to ask some questions (email, product, request type) and then route those conversations to our chat team instead of it being a static webform.

I'm trying to paste text into an article and it is only going in as an image that cannot be edited. Anyone else experiencing this? This is a new issue, I've been able to paste test in the past.