Answered

Hello brains trust! I am trying to find an easy solution to take a property from Hubspot and put it into a Company Custom Attribute in intercom.I’m using Zapier and everything is going well until I get to the “Company” in the action.My flow is this:Trigger: Property update hubspot.Only continue if: property matches what I want.Find company in Intercom.Action: Update company in intercom - for “Company (Required)”, I point it to the “Company Id” from my find.Then I get an error: Failed to create a company in IntercomThe app returned "missing 'company_id' parameter". This exact workflow works if I were to tag a company, so the ID definitely matches up.I’m at a loss - is this just not possible, or am I doing something wrong? Halp! Thank you!!

Hello everyone!I often need to copy large snippets of code that users send to me via messenger for debugging.Is there an easy way to select the content of the message to copy and paste it somewhere else? Cmd+A doesn't work as that shortcut is already reserved. Thank you in advance!

My support team is cc’d on a notification email that is task-oriented for the recipient.  We have to check on the status of that task and sometimes there are additional internal steps our support team has to take. I’d like to automatically convert the email notification to a ticket so we can track it as a task-oriented function on our team.I do not want to use a Customer ticket type because the recipient does not need to be aware of ticket and I cannot find a way to turn off sharing to customer recipient. I’d prefer to use a back office ticket but it doesn’t seem like workflows will Convert to Ticket or Send Ticket from an email, only chat based messages.  Any suggestions on how I can make this process work automatically versus manually?  

Hey!I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.(See image below). I need to calculate how much time and agent spends away within our set business hours.Thanks!

I've already set and verified WhatsApp and WhatsApp templates

Is there a way to expire a HMAC hash for identity verification? How long does the hash last if the secrets are not rotated? Rotating a secret requires downtime so it is not ideal. If a HMAC signature is leaked, it can be use by anyone to impersonate a user. Unless I am misunderstanding..

Hi Guys,  I found a bug in older versions of react native, I'm using v0.65.0.It seems that your third party library `react-native-builder-bob` is failing to get the correct name of your native package in android causing the following exception in package resolution: PackageList.java:17: error: package undefined does not exist import undefined.IntercomPackage;  More info here: https://github.com/callstack/react-native-builder-bob/issues/429 Fix/Workaround: Add the package name in the Android manifest. --- a/node_modules/@intercom/intercom-react-native/android/src/main/AndroidManifest.xml+++ b/node_modules/@intercom/intercom-react-native/android/src/main/AndroidManifest.xml@@ -1,3 +1,3 @@-<manifest xmlns:android="http://schemas.android.com/apk/res/android">+<manifest xmlns:android="http://schemas.android.com/apk/res/android" package="com.intercom.reactnative"> </manifest> Temporary fix, will be changed for react native versions higher than 0.73. More info here https://g

We have the Salesforce app, and all our clients have accounts in Salesforce, but you can only sync data to salesforce accounts via companies. All our contacts in intercom are either leads or users. So how do convert users to companies in order to sync data?

Hi, I try to export my Workspace data to Amazon. However, in the last step, when I run the export, your system said it needs to verify my email. However, my email account does not receive any verificaiton email at all. I try to “resend”, but still fail.

Hi everyone, Introduce myself Darshan Hiranandani, I'm currently grappling with the challenge of setting up data for test users in our application, and I'd love to gather some insights and suggestions from the group on this matter. RegardsDarshan Hiranandani

I’m struggling to find a way to base a workflow on the brand in a multi-brand workspace. I can see the Conversation Attribute “Brand” differentiates but it’s not showing as an option to base a workflow on. Has anyone managed to do this without referencing URLs or am I missing something obvious here?

Is there a way to make a conversation exempt from a “Customer has been inactive” workflow with snooze features used? Often, we have customers with a resolution that may take several hours to complete. While they are waiting, I don’t want our Snooze and “checking in” messages to fire. I thought manually snoozing them would keep them exempt from the workflow but they get pulled out of the manual snooze and the workflow forces them into the snooze and checking in message cycle, leaving our customers confused! Any suggestions? 

The Exel report for my intercom flow on android doesn't show some information about the user, such as the user's name and email address, this is happening every month.Could you please provide me with this information? 

I’m working on the data of my company via intercom and some of my clients with the same User ID have more than one subscription plan, with different addresses. Is it possible to save multiple contacts with the same User ID? Do i need to provide one User ID for each subscription plan?

Hi, I have two questions. I use the messager to contact Intercom but they do not reply after 24 hours. So I have to ask here:If I cancel the subscription, will all my data be deleted after the subscription expires? How can I switch from an old plan to the new plan, since from March, 2024, the price model has changed and I want to switch from the old one to the new one. 

Hello!Could you please tell me if it is possible to permanently set the language chosen by the user for communication with support? For example, if a user selects Ukrainian once, will this language be used for all subsequent inquiries?Thank you! 

Can we upload a list of users' email addresses to intercom for bulk emailing? Should the users previously have existed in intercom or can they be any person who is currently, or has previously used our product? What are the best practices for executing this type of bulk communication? What are the exact steps we need to follow to achieve this?

HiI am working for an application. When customers sign up, if they don’t fill the box “First Name”, they have the information “PRENOM” registered as their first name.We want to send personnalized emails with their first name. There is the option “fallback” to send a emoji if their first name is empty but this emoji is not sent if they have the information “PRENOM” as their first name. Does anyone have a suggestion?Maryse

Hello! I want to set up an automated series so that when a tag is added to a user, that will trigger an email to be sent to the address of my choosing. Can anyone guide me on how to set up a series to meet this criteria? Thanks in advance! 

App crashes on user entering Intercom interface, here is crash logs from Crasklytics. Fatal Exception: NSInternalInconsistencyException0 CoreFoundation 0xc7bc __exceptionPreprocess1 libobjc.A.dylib 0x18ea0 objc_exception_throw2 Foundation 0x6aac24 _userInfoForFileAndLine3 UIKitCore 0x7aa458 -[UICollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:]4 UIKitCore 0x2fec4c -[UICollectionView _endItemAnimationsWithInvalidationContext:tentativelyForReordering:animator:collectionViewAnimator:]5 UIKitCore 0x25ef54 -[UICollectionView _updateRowsAtIndexPaths:updateAction:updates:]6 UIKitCore 0x25eda4 -[UICollectionView insertItemsAtIndexPaths:]7 Intercom 0x139d30 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)8 CoreFoundation 0x414b8 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__9

We are currently experiencing crashes when opening old messages on Intercom - iOS SDK.  Here is the error message:  *** Assertion failure in -[IntercomSDKPrivate.TouchTransparentCollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:], UICollectionView.m:10,929*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid batch updates detected: the number of sections and/or items returned by the data source before and after performing the batch updates are inconsistent with the updates.Data source before updates = { 1 section with item counts: [2] }Data source after updates = { 1 section with item counts: [2] }Updates = [Insert item (0 - 0)]Collection view: <IntercomSDKPrivate.TouchTransparentCollectionView: 0x7fe6630e8c00; baseClass = UICollectionView; frame = (-393 0; 393 783); transform = [1, 0, 0, 1, -393, 0]; clipsToBounds = YES; alpha = 0; gestureRecognizers = <NSArray: 0x600000590e70>; backgroundColor = UIEx

Is there a way for Lead data to be captured using an API? I’m a little lost and wanted to see if that is even possible.

Hi, I’m Darshan Hiranandani, How does the API handle large datasets when performing bulk user operations? Are there any specific mechanisms or best practices in place to ensure efficient processing and minimal performance impact? Have anyone any suggestion and idea please share.  

 Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.Androdi SDK version: 15.7.0Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/1052073407/eabcb799a0515a981f18b011/IMG-20240515-WA0067.jpg       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)       at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)       at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)       at com.google.firebase.perf.network.InstrURLConnectionBase.e(InstrURLConnectionBase.java:24)       at com.google.firebase.perf.network.InstrHttpsURLConnection.getInputStream(InstrHttpsURLConnection.java:3)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:17)       at io.intercom.android.sdk.ui.

how to update relation type attributes using api. I have created one conversation attribute let say Items in Conversation of type relation. I want to update it using api. The API is giving success response but not updating the value. Can you help me with this?