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We have created 2 email campaigns/series and we need to link an Unbounce landing page to them. I’m new to this and need suggestions on how to proceed. I reviewed other existing campaigns and I see that the audiences are filtered by creating a tag. I don’t know what to do next. Thanks for your help

We are using the startSurvey method in the intercom/messenger-js-sdk@0.0.6 package to trigger surveys in the app. After calling this method, it takes a delay of 5-7 seconds to call fetch_active_survey. Is there a way to reduce this delay and make it faster so that the survey is visible within 1-2 seconds in our app?

I'm seeing this weird error.TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I followed the guide on the official Github repo https://github.com/intercom/intercom-react-native#android. After trying the manual linking, I get a different error when building the app.> Task :intercom-react-native:generateDebugRFile FAILED Execution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons: - Gradle detected a problem with the following location: '/Users/bryamrodriguez/src/sammy-native/node_modules/@intercom/intercom-react-native/android/build/intermediates/packaged_manifests/debug'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:processDebugManifest' without declaring an explicit or implicit dependency. This can lead to incorrect results being p

Would it be possible to change the waiting on customer status to on hold, and then you have the option of putting waiting on customer as a sub status? instead of having waiting on customer for all the on hold selections. 

Hi Team,I’m Darshan Hiranandani, in the process of migrating our rules for automatically closing conversations) to the new workflow settings. However, I’m having trouble finding an appropriate action to close conversations within the new workflow configuration.Has anyone worked with workflows to automate conversation closures? If so, could you provide guidance on how to set this up or suggest an action that might be used for this purpose?Your insights or suggestions on how to achieve this would be greatly appreciated.Thanks in advance for your help!Best regards,Darshan Hiranandani

Hello,In my workflow, when a contact sends a message, I would like to link the contact to a company and then convert the conversation into a ticket associated with that company. If I understand correctly, as long as the contact is linked to a single company, the ticket should automatically be associated with that company and, consequently, appear in the company's Ticket Portal.Here is my current workflow:Here’s a snippet of my custom action, which is functioning as intended:const contactRequest = await fetch( `https://api.intercom.io/contacts/${req.params.contactid}/companies`, { method: "POST", headers, body: JSON.stringify({ id: companyId }), } );However, even though my contact is correctly linked to the company after the custom action, the ticket is still not being assigned to that company. Do you have any idea why this might be happening? Thank you.

Hello, We are looking for a solution to assign a conversation to a specific enterprise based on the incoming email address.E.g. our incoming email address is support@… . We saw that we cannot use alias as other incoming email address but that support+companyname@… is working.We would like to create a workflow that will convert the conversation to a ticket and assign the ticket to “companyname”.This seems not possible today.How can we make this work ?Thanks

Good Morning,We pretty much on a weekly basis have issues with Intercom phone related to calls stuck in a loop, or dropped calls, or some sort of phone inconsistency. Has anyone else been experiencing the same behavior? Has anyone be able to do anything on their network to help improve things? Any assistance from Intercom on this?  Thanks 

what I want to achieve is to make the chat window always visible no need any button/widget to open the chat. 

How do you unlock a teammates account?

I have completed a Product Tour and duplicated and edited it to complement another workflow. The issue is, on both Product Tours, the “celebration” happens too early- confetti falls on the second-to-last step instead of the last one. Does anyone have any idea what might be causing this?

I setup a custom bot on a sub-page of my website.  A visitor to the main webpage can click on a link that opens the subpage in a new tab. Then if they click on a CTA button on the sub-page, the custom bot launces. All works fine on the subpage as it should, but I see that if I go back to the main webpage (still open) the bot is open there aswell.  I only want the bots to launch on the sub page. How can I fix this?

Hi team,I’m Darshan Hiranandani, working on a custom action that triggers a webhook whenever a new message is received. I need to include the conversation ID in the request payload, but I’m running into an issue.In the action builder, it mentions that "You can use the selector ({...}) to pass Intercom attribute values in your request body." However, I’m not seeing any "Conversation attributes" available for selection.Does anyone have experience with this or know how to add the conversation ID to the request payload? Any guidance on how to access and include the conversation ID would be greatly appreciated!Thanks for your help!Best,Darshan Hiranandani 

I have a custom action which is executed at the end of a custom bot flow. It sends a Post Request to an API endpoint with the details above. If the user inputs only first name, e.g. “Andrew” in the “Full Name” field then the API call is never triggered. Any solution for this? or is there a way to validate the “Full Name” field and ask the user to also input their last name? Thanks

We have recently started using tickets and the reporting doesn’t seem to make sense. When conversation is started, everyone on the team will get a notification. Once someone on the team responds to the conversation, it is automatically assigned to that person. In the past, we would unassign a conversation before closing to make sure everyone would get an audible ding if the person replied to the conversation. If the conversation was still assigned to the teammate who originally spoke with the customer, only that person would get a notification. We have been doing the same thing with tickets and unassigning it once the conversation is closed. The issue now is that the tickets are showing up as unassigned in the reporting so we don’t know who took care of the issue unless we go into each ticket. Why is “unassigned” showing up as the teammate who took care of the ticket? How do we make sure everyone gets a notification when a new conversation or email comes in? How do we make sure the tea

Hi.I’m trying to write Android UI tests on the app with Intercom integrated.I’d like to check that Intercom main screen is opened after some actions made in our UI.However I’ve discovered, that Intercom uses Compose, that’s why usual techniques to find views ids are not working.Could you suggest if any semantics were used in your Compose code or how can I find any stable identifiers to check them in my tests?

BottomSheet for attaching images/videos to a message is overlapped by Navigation Bar if Navigation type is Buttons. 

Hi Team,I’m Darshan Hiranandani, in the process of migrating our current rules for automatically closing conversations (like those for spam and notifications) to the new workflow settings. However, I’m having trouble finding the appropriate action for this task.Could anyone offer suggestions on how to configure workflows to automatically close conversations based on specific message types? If you have any tips or know where I might find the relevant action or setting, your input would be greatly appreciated.Thanks in advance for your help!RegardsDarshan Hiranandani

I’m adding a Banner, and I would like to open a Chat if a user interacts with the banner. Eg. “Here is new feature X, click here to give feedback.” → Opens chat. Is there any way to do this? 

Hi All,  I’m fairly new to intercom so this may be a straightforward question! We use intercom not only for our client and user queries but we also direct some internal customer success queries to the intercom inbox. I’m wondering if there is a way we can turn off the automated response for any people who reach out to us from our internal email domain? Thanks, Caitlin

I need to know how the use of snooze has impacted my average resolution time, specifically the additional time it has added (the time the chat was in Snooze) from the moment an agent was assigned until the closure.What is the best way to create a report that provides me with this information? I couldn't find a filter that gives me the average snooze time in conversations. To be more specific, I need to know how long my resolutions would take without the snoozes.And if possible, I would like to know the total time spent in snooze.

Bonjour,  Est-il possible d’intégrer Intercom avec Sellsy ?

Does anyone know if there’s a character limit for Help Center articles in Intercom? I want to ensure that my content stays within any guidelines for readability and optimal user experience. If there is a limit, what’s the best way to handle longer content—should it be split into multiple articles or sections? Any insights or best practices would be appreciated!

Hi, is it possible to set a contact's default SMS to "Replied STOP. Filtered by carrier" using an API? And listen for changes to SMS settings via webhook.Thanks

I’d like to know if there’s a way to make inserted images in my article display in full screen when clicked. If that’s not possible, can we resize the graphics to make it happen?