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I wanted to connect zoho crm to intercome so that i can track down all my leads in the zoho crm.I got one option to connect zoho desk and create tickets from th chats, but while installing and connecting there is an issue of downtime and i’m unable to connect the zoho desk also.

How can I get the content data for a user via API or SDK? 

I want to fetch a user's conversations with this endpoint, but it currently returns all the conversations my team has had. I implemented this code using Intercom’s documentation but it does not work as expected: https://developers.intercom.com/docs/references/1.2/rest-api/conversations/list-conversationsconst response = await fetch(`https://api.intercom.io/conversations?type=user&intercom_user_id=${user.intercomId}`, {method: 'GET',headers: {'Authorization': `Bearer ${accessToken}`,'Accept': 'application/json'}})

Hi all. As great as Intercom seams with the bot and all possible set ups, I can not comprehend how such simple step as leads exporting is not possible to other than the 2 supported platforms.Any ideas how to export automatically leads with just 4 parameters (name, mobile, email, additional info) to Google sheets?Thank you 

Hi, in the article Transactional messaging with Intercom it is suggested that Order Confirmation mails should also be sent with it.I would like to add a list of the products ordered in such an order confirmation, but unfortunately I cannot find a way to do this.Currently I send an Intercom event when an order is received and add a string to the metadata that contains an HTML table of the products. However, the HTML is not rendered in the mail, but only displayed as a string.Is there a solution to my problem? What is best practice here? 

 I’m using `Intercom(“showArticle”, articleId)` to show article content inside the Intercom widget. Under certain circumstances, after calling `Intercom(‘showArticle’,  articleId)`, instead of seeing the expected article, I instead get a “broken” version of the home screen. In particular, The bottom navigation tabs are missing The help article links are inactive (clicking them does nothing) My best theory so far is that there’s a race condition in the widget between loading the home screen content and the article content. My evidence to support this theory isThe “broken” home state opens in the article frame (wide container, no navigation tabs) This state only (or exceedingly often) happens when calling `showArticle` before the messenger has been opened during the session. In that case, I believe `showArticle` is first loading/rendering the homescreen, increasing the likelihood of a race condition.  I can eliminate the bug by changing my article link onclick to `Intercom('show'); setTi

If we set up a workflow with the “When a teammate changes the state of a conversation" trigger, will that include conversations that FIN helps resolve? 

Hi,We are getting the following bug on React-Native Android, which is causing Play Store to reject our appBug: - React Native SDK 7.1.3- We open an article by using the method "Intercom.presentContent(IntercomContent.articleWithArticleId(9305883)) "- When the article we just get a screen that says "Something went wrong" (screenshot below)- FYI this works on iOS  

I would like to embed a code to a help article from Tango. Is there a way to get this code embedded? 

Hi there, We are working with the CSAT and are beyond happy for internal use.  We would like to follow up with our happy customers and by email ask them to leave a review at a 3rd party site in order to share their experience and forward our not-so-happy customers to our Customer Succes Team. I am yet to find a way to set this up - Am I missing something in the Workflows or am I looking in the wrong place?

Hey everyone,We recently changed the way we provide support to our users. We provide ticket support to Free Subscription users and Chat Support to our Paid users.What we did is that we created two workflows for each type of users but we wanted to keep Fin AI as a first instance of support because we have around 30 % resolution rate.So we have two similar workflows with the only difference that in one we are converting the chats to tickets automatically. They look like this.  However, now we are facing an issue where a lot of users are abusing the bot by typing “Speak to human”, “Talk to agent” or similar which leads to a scenario where the bot is bypassing the workflows and it’s directly transferring this to a Customer Support agent which is not intended. In the workflows we have different paths where we use tagging and this bypass of the workflows is breaking the data.Here are some examples that I can show:User is typing “Agent please”, the AI is completely ignoring the workflow, asks

There are actions that users of our app can’t do on their own and that they need to reach out to our support team to ask them to do for them. This is clearly stated in our help center articles, when that’s the case. So, now they reach out, and there’s Fin (who we call “Alvar”) trying to answer the question. Only, he tells the customer reaching out to him, that they need to contact the support team, which is what they just did 🤯.See this example (i’ve got MANY more)Surely, Fin should be thought that he is a member of the support team, and when he thinks he should tell the customer to contact support, what he really should do is to assign the conversation to a human and do nothing.  Anyone experience the same issue? Any practical workarounds? What we do now is that we have humans monitoring the Fin inbox and jumping in, making a joke about Fin being a new team member and that he is not that good yet… Obviously not efficient (not to mention that Intercom will still charge us in this case

Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files for configuration ':app:debugRuntimeClasspath'.> Failed to transform lifecycle-livedata-core-2.8.3.aar (androidx.lifecycle:lifecycle-livedata-core:2.8.3) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.> Execution failed for DexingWithClasspathTransform: /Users/name/.gradle/caches/transforms-3/3bfdb8d4164eceb9beb59b9f7ee5ce18/transformed/lifecycle-livedata-core-2.8.3-runtime.jar.> Error while dexing.

We are observing that within one bot flow, when we set an attribute value on a reference attribute there is way to reset it. If we continue on the same flow, and bring the customer back to first option, it keeps on appending the values selected by the customers. Anyone have any luck resetting the attributes within same conversation ?

Greetings! I can't get the support team to add an additional option News feed/ News center for the Messenger to my subscription. No one from the team has been able to solve my question for a month. Is it a rocket science? Why the users сant activate the necessary options on their own by a click of a button, after which the money will be automatically debited from the account?

Hi there,  We are interested in defining a customer complaint form which users can search for in the help centre. Does anyone know if we can do this using OOTB functionality?Thanks, Rob

I’m currently preparing for the MD-102: Endpoint Administrator exam and I’m particularly interested in understanding best practices for managing device updates and ensuring security compliance. Could anyone share strategies or tips on:The key steps for configuring update policies on Windows devices. How to verify that updates are applied successfully and troubleshoot any issues. Methods for ensuring that security compliance is maintained across all managed devices.Any insights or resources would be greatly appreciated!

Guru has a great feature with their extension where you can capture knowledge from anywhere and make a new card. I see that it’s possible to create internal article under Knowledge Sources. But there doesn’t seem to be an easy way to do this from within a ticket or from within our internal web-based communication tool. I’m interested in agents being able to capture internal knowledge in the moment so that it can be refined later. If I can do it in Intercom and we don’t need a separate app like Guru, that would be fantastic. Thanks!  

Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

We were told that Intercom was accessible for screen readers, but in testing them, we are getting errors. In addition, the colors Intercom sets for hover states and some of the text do not have the appropriate color/contrast, and I don't know how to force those colors. there are only two colors I can change in the Intercom settings, but there are many more color combinations that need to be fixed. I tried by doing it in CSS, but the edits are not sticking. We are going live in a few days with a new site and this is throwing a wrench into everything. Help!!

When I post something it used to show up automatically to the users. Now i see that it is getting queued up as messages and the user need to go to the message queue and click on that new message for the post to show up on the portal. Is this something changed in intercom, that changed its behavior? our portal users do not click on messages that often and am afraid they will miss the posts we publish for them. Did someone else see this behavior?

I noticed there were updates to reports as of last night/this morning. Was this announced somewhere and is there documentation about the updates? 

Identical to this issue but with new, Ruby flavor! :I updated the gem and made sure the SDK is set up for the latest version of the API (2.11), but I still get an issue with saving the created contact. I tried pulling the contact by ID, just to be sure it exists before the save. Sure enough, it’s there and in the dashboard but won’t update. Did anyone ever figure out a way around this?I’m using Rails 6.1.4, and the latest Intercom gem.

Dear Intercom team,We are having a problem opening attachment with document type .xlsx. These have been added as described in the unsupported file types. See image,This worked previously, but for some inexplicable reason it no longer works. Can you help us?Groet, Gwendolyn  

How can I adapt the email templates so that emails present correctly in dark mode?