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When upgrade intercom android sdk from 10.3.0 to 12.5.3, the app package increase 1.5M I only want to support Android 13, but i don’t want to increase the app package.  even when i upgrade to 15.x.x， it increase more! 

When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.Why does this happen?This does not happen with the similar field “received_at”.Could you help me clear up this doubt?  

Hi, I have problem setting up the Slack integration within the Intercom.The slack channel is not showing up in the dropdown under "Notify a public channel" in the configuration modal.The Intercom app is added to the channel.I tried all steps followed by the guidelines instructions but it still not showing up. Also, when testing with the “private” channels the messages are not being shared to slack. 

Hi,I had opened a ticket which was flagged as solved, but it’s not solved.  I’m trying to use a snippet code i got from your developer website, to search conversations between two epochs. The codes runs without a problem on your platform, but when I use it in google scripts I get the response:{"code":"invalid_query","message":"Query body must contain a query hash"}I guess it is related to the JSON payload, though the string seems to be ok.I was able to work with the API without any problem, when I don’t send a body, but I always get the error whenever I include a body.I do have the ‘application/json’ in the code (the snipped below was copied directly) and I’ve tested removing the apostrophes from ‘content-type’ and I still get the same error.I’m adding a screenshot of the data structure in my memory. All looks as it should.Any clue?   const str = JSON.stringify({ query: { value: [ {field: 'created_at', operator: '>', value: '1690081199'}, {field: 'crea

i.e. If I have one path, with a message that is split into 3 bubbles, can I delay how fast each of the 3 bubbles shows? they display too quickly and customers often miss the info in the first bubble, esp. on mobile.

Hi,In our product we want to start using the Android Mobile SDK, but for only a set of users. When the app opens we don’t know if the user needs Intercom, we only have that information later in the process.In the iOS Mobile SDK we used the SDK without any issue but in Android we found a warning: Intercom must be initialized inside the application onCreate() method. Initializing anywhere else will result in Intercom not behaving as expected and could even result in the host app crashing. Calling the initialize in the onCreate will add this user to the pricing plan? It’s safe to call this method and later when we are sure that this user has intercom enabled call loginIdentifiedUser?Intercom.initialize(this, "your api key", "your app id")Thanks

I’ve set up a workflow to send an automated message to users when they use keywords related to pricing. I only want the message to send one time in the conversation. If the user responds then the price message is sent again. How can I change this?

Hey there, we’re trying to redirect from our old helpdesk URL to the new site on intercom. The slug did contacint an “ü”. We have redirection from:https://help.oursite.com/de/grünhttps://help.oursite.com/de/gr%C3%BCnTo an article on intercom. Redirection (published and everything set correctly) seems not working, it just redirects to oursite.com/deI would have expected a 404 if something is wrong, like when calling help.oursite.com/de/does-not-exist Whats wrong here?BRChristian

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

I currently use Intercom's Android SDK in my App for customer support. Previously I was using the 'io.intercom.android:intercom-sdk:15.1.4' then I updated the SDK version to 'io.intercom.android:intercom-sdk:15.8.3' (currently the latest) version. After this Android permission issues start to come i.e. Devices running Android Version 12 and below cannot grant permissions. This started happening only when I upgraded the intercom's SDK version, reverting the version to the previous one solves the issue. I am asking the user to permit access to READ_EXTERNAL_STORAGE, which is getting denied.

How I can get FIN to include information in its knowledge sources based on articles with Target Audience rules turned on?The scenario is that we have some articles in our HelpCenter that we want to restrict to certain groups of users. However when check the FIN knowledge base, none of the articles that I have Target Audience rules on appear here. Is there a way to add them to the knowledge base?

Hello! We use zendesk guides for our help center and wondering if anybody was able to successfully install intercom on zendesk guides. So they could gather customer analytics and also launch product tours within zendesk guides.  would love any help or advice ! Thank you! 

Hi All, I am Emmanuel Katto. I am new to intercom. Can someone provide an example of how to use Intercom's Custom Attributes to track user behavior and preferences? Thanks!Emmanuel Katto

hi, guys, I'm new in the intercom and I want to start to measure my service team what is the most important thing I need to pay attention to? how can I check their work? I have the Bata account do you think i need to upgrade the account 

In Intercom, under “Recent Page Views” on a User page,all the pages say about page title but if you hover on the info, you see the full page url.Can we update this title to be more specific without hovering on the info?

Hello,Does anyone have experience with the Intercom - Telegram connection?Any insights would help a lot. Thanks, Dilara 

When I analyzed my NPS form for the month of June, I noticed that the value shown on your dashboard is 544 "Number of responses", but when I export the exel the "combined" file only shows 478 responses.That's 66 fewer responses.How can this happen?

Hello, I am trying to display reply button on conversation when an external event occurs.I am not able to find a workaround or adopt an existing trigger that will be able to target a specific conversation (multiple conversation can be opened with the same user at the same time)my business cases is to trigger a workflow when an API call triggered. The closest solution ‘How to open workflow whit api service utilizes events that are not conversation specific.Is there an alternative?  

Hi, where can we get a consultant/help to optimize our Help Center?

Is there any way to insert articles into messages using the api or sdk?

Hello dear Support Team,after updating the Intercom SDK to version 15.2.0 our app crashing with the next Stacktrace: This happens when our own push notification will be consumed and the application will be send in background. After resuming the app from “recent apps” the crash happens. This behavior is noticed on different android versions from 11 to 14, and with Intercom SDK Versions 15.+, the same happens with 15.5.0.Thanks in advance for support!

Can someone help me?  I appreciate any help I can get.  Thank you,CyrilHere’s a my detailed script that i would like to use to set up the chatbot:Greeting Message:Bot: "Hi! Welcome to Canyaoha Realtor. How can I help you today?" Options: "I'm looking to buy a home" "I'm looking to sell my home" "I have a question" Option 1: Looking to Buy a Home:Bot: "Fantastic! What type of property are you interested in?" Options: "Single-family home" "Condo/Townhouse" "Other" Bot: "Please provide your name and email so I can send you a list of available properties." Capture: Name, Email, Property Type Bot: "Thank you! I'll send you the information shortly. Is there anything else I can help you with?" Options: "Yes" "No" Option 2: Looking to Sell a Home:Bot: "Great! I can help you sell your home quickly and at the best price. Can you provide some details about your property?" Capture: Property Address, Name, Email Bot: "Thanks! I'll reach out to you soon with more information. I

Hi there, I’m wondering if there is a possibility to create a workflow that will achieve the following? When a conversation is “ assumed resolved” by fin AI - get it re-opened and assign it to an inbox for a human follow-up. By having a human follow-up, I’d like to ensure the answer provided by Fin is what the user was looking for, and I believe it adds a touch to the user experience. It would be even more beneficial when a negative CSAT rating has been provided to the bot by the user. 

Is it possible to publish our knowledge based articles into a subdirectory of our website?I understand it is simple to have a subdomain pointing to our Intercom knowledge base.If we were able to have our articles in a subdirectory, it would help with long tail SEO.Our website uses NextJS.We would need a way for the article title to be the page title, so an iframe might not work.

Hey Intercom Community! I am looking to create a slack automated workflow for any time a new conversation is assigned to a team inbox. Ideally, this slack notification only fires for conversations that are manually re-assigned from one team to other. If the only way to accomplish that is for all conversations, please let me know. I tested this out with the ‘Teammate changes the conversation state’ workflow but this did not work since the conversation status remains ‘open’ during the time the conversation is assigned from 1 team to another. Is it possible to create a slack notification any time a tag is applied to a conversation? we could also use that, but didn’t see how I could set that up.Any recommendations would be appreciated here, thanks and let me know if there are any questions!