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Hi, Im currently collecting customer satisfaction by querying all the individual conversations and making the calculation myself. It would be nice if there was direct access to pull the customer satisfaction report, but besides that the issue with pulling individual conversations is that if a users account is deleted their conversation is too, preventing me from getting perfectly accurate results. The question is, whats the best way for me to pull customer satisfaction then if i cant rely on pulling individual conversations? 

 Is there a 3rd party tool out there that can help with this? (Intercom has an office hours feature, but I'm looking for something that sends out an actual reply in the conversation)

Has anyone integrated Trustpilot reviews with intercom i.e. we'd like the reviews to b fed straight in to the intercom inbox?

I would like to create a collection but as my team and I are working on it we need to adjust it as we go along. We would like to leave it unpublished or as a drat but I was unable to find how to do that. Tried to read through support articles but I couldn’t find a way to unpublish it. Is it possible? 

we are currently facing a challenge. our customer base are car dealerships.users typically call from the general dealership phone line. there could be several users calling from the same general dealership phone line.when the general dealership phone line is tied to multiple users, we can't identify which unique user is calling.in our testing, we called 3 times and 2/3 of the time were identified as User A and 1/3 was identified as User Bhow can we solve for this?

Hi Intercom team,I have some concerns:How can I change the content of auto reply email. because when I set up it just showed to customer like this picture below:How can I filter type of email can be converted to ticket because all of email even spam emails are converted to ticket. email I set up in forwarding email on Intercom just a alias email so how can I filter only that alias email can receive and convert to ticket  I’m looking forward to your reply!

Hello, my customers ask to our support questions through two ways : our website and our platform.We actually have an autotag which identifies the user source when the conversations opens. I want to change it, but i can’t find this workflow / path anywhere on Intercom.Can you enlighten me ?

iOS SDK version 16.5.5Crash on startup with the message:NSInvalidArgumentException +[ICMBridge startMonitoringCrashes]: unrecognized selector sent to class 0x10748b618We’re unable to reproduce this issue, but we see in Crashlytics that 2% of our users experience this issue.

My users are reporting that is not possible to send photos. I tried giving all permissions, but still not work. I saw this response:But my question is if Cordova is no longer supported by Intercom. Or how to enable that photopicker in Cordova SDK 

 Hello, I would like to know if there is a maximum limit for characters included in a bot message included in a workflow. Thank you in advance!  

App is crashing on startup with the following error: [ICMBridge startMonitoringCrashes]: unrecognized selector sent to class 0x104edb618I’ve tried, reseting cache etc, it fails even on clean CI builds.RN intercom version: 6.4.0 (latest)I tried manually upgrading the iOS sdk (on the rn podspec) to 16.5.5 but same result.If I downgrade to latest 5.x it works, and no logs are output as expected, so seems to be that Intercom is now using sentry, but it conflicts with the version we use.Please provide the Sentry version used, atleast as a quick fix, or make it a dependency of the native iOS podspec objc[56543]: Class SentrySwiftAsyncIntegration is implemented in both /private/var/containers/Bundle/Application/85C2B49D-90F0-4323-B115-A5533DE1419F/[Redacted].app/Frameworks/Intercom.framework/Intercom (0x104ed7de0) and /private/var/containers/Bundle/Application/85C2B49D-90F0-4323-B115-A5533DE1419F/[Redacted].app/[Redacted] (0x101b45590). One of the two will be used. Which one is undefined.objc

Is it possible to import existing HelpScout tickets/conversations into Intercom?

When creating an outbound email, I changed to HTML editor but now I can't change back so all I can see is the HTML instead of the normal UI.

I don’t see a way to link related conversations, but I’m sure there’s a workaround that I’m missing. The use case is: two related customers reach out independently about the same instance of an issue. I guess I could use a tracker ticket that’s specific to that instance of the issue, but since a conversation can only be linked to one tracker ticket at a time, that means that the conversations then can’t be linked to a ticket that describes the overall issue (and all customer instances).

We have an integration that posts private notes. After migrating to the new inbox, the markdown isn't formatting. Does Intercom plan to support markdown, or do we need to switch to HTML?

I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them. 

HelloWe schedule a product for onboarding 28k users. At the end only 4K saw the product tour, the problem is all the other register on the website but on mobile phone. Product Tour does not work mobile ?Is the only way to reach those people is to create e mobile carroussel ? Bur for me mobile carrousel is for SDK et non responsive website right ? How to handle those people ? Thanks 🎈

Hey all! First post here.  So here is my situation: One of our users is named John Michael LastName - "John Michael" being their full first name. We send a lot of outbound messages (emails, posts, etc.) and use the First Name token to pull in everyone's first name in our greeting. Unfortunately, for this user, it is just pulling in "John" every time. This user has written us back multiple times letting us know their full name and that they would like to be addressed as such (understandably!). So, I am wondering, is there any way we can explicitly set in Intercom that their first name is "John Michael" and NOT "John"? Thanks in advance! 🙂

Hi everyone, since SPM loads a full mirror of the repository it needs to fetch ~1.5GB of data before a build can start. On a developer machine I don't care to much about that. A lot of it is cached, so its not like I have to pull the repo every time.​BUT:​The loading of the Intercom SDK SPM on our CI takes a very long time, since it needs to pull a fresh repo mirror everytime it runs. By far the most time of any of our packages which we load. And since we pay per minute this really increases our costs. Other SDKs like Stripe (https://github.com/stripe/stripe-ios-spm and Klarna (https://github.com/klarna/klarna-mobile-sdk-spm have created lightweight mirrors of the SDK that just contain the Sources and Binaries in tagged releases. Would this be a something you could consider?​This would save us a lot of time and money during our CI runtime.

Hello, I'm trying to build a product tour like this www.domain.com/path : post "how to" www.domain.com/path/#/step1 : pointer Awww.domain.com/path/#/step2 : pointer Bwww.domain.com/path/#/step3 : pointer Cwww.domain.com/path/#/step4 : post "congrats" where # is a different number each time & where step1 changes name at each step Is is feasible with Intercom? Thanks,Best Hélène 

Our app has a lot of dynamically generated identifiers that fill portions of our URLs. These IDs change depending on the user, the project, the company, etc. So what I'm trying to figure out is how I can make this example URL: domain.com/projects/38918-3891-38939/company/492389183 ...work for everyone no matter which project or company they're in. I've seen the concept of wildcarding before in other apps where the above URL would be reflected as: domain.com/projects/*/company/* So that no matter what ID comes in the place of the *, the URL will trigger the action. Any input on this would be fantastic. Thanks!

Hi,We have been using Intercom for quite some while and with ID verification turned on, the intercom functionality wont work for users without an account. If the user has an account and logs in it works like a charm (user_hash is set for both IOS and ANDROID and that works without a flaw). When logout again and pressing the chat bubble, the intercom messenger does pop up but said something’s gone wrong and returns this error:[Intercom] ERROR - Tried to fetch composer suggestions but there was a network error (401) - Failed Identity Verification check This also happens when the app starts up and you are not logged in and have not recently logged out.Which is strange as the function used is Intercom.loginUnidentiefiedUser() (if this function is not relevant for ID verification than what is the alternative?)When ID verification is turned off again all functionalities work perfect (both for logged in and unregistered users) "react": "17.0.2","react-native": "0.68.5","@intercom/intercom-rea

Hi!We’ve started seeing crashed on the Intercom version 15.4.0 on an Android 14 device (SM-S918B). We’re updating to the latest 15.5.0 version of the Intercom SDK, but it’s release notes don’t mention if this is fixed there or not.I’m attaching the exception’s stacktrace below, please let me know if you need any additional information. java.lang.IllegalArgumentException: Targeting U+ (version 34 and above) disallows creating or retrieving a PendingIntent with FLAG_MUTABLE, an implicit Intent within and without FLAG_NO_CREATE and FLAG_ALLOW_UNSAFE_IMPLICIT_INTENT for security reasons. To retrieve an already existing PendingIntent, use FLAG_NO_CREATE, however, to create a new PendingIntent with an implicit Intent use FLAG_IMMUTABLE. at android.os.Parcel.createExceptionOrNull(Parcel.java:3073) at android.os.Parcel.createException(Parcel.java:3053) at android.os.Parcel.readException(Parcel.java:3036) at android.os.Parcel.readException(Parcel.java:2978) at android.app.IActivi

Unable to send replies, add notes or contact your Chat support. Please connect with me on my registered email ASAP. 

Currently we are having issues on reply to customer conversation. And not able to reach customer support as well.How long the maintenance, can please someone assist and advise?