Answered

Hello, I’ve successfully subscribed my url to the conversation.rating.added topic, and I’m getting the data.However, I’ve noticed that the conversation_rating object which is supposed to contain the “rating” and “remark” is always null.How can I get the “rating” and “remark” directly from the webhook each time a rating is added to a conversation? Thanks!

Hello! Despite going over all the settings as noted in some of the existing FAQs such as: https://www.intercom.com/help/en/articles/8124534-how-to-use-pdf-file-content-with-fin, I still can’t get FIN AI to search through or pull answers from a PDF file I have uploaded. The upload went smoothly and within minutes was deemed good to go by the system (and it’s just a short document.)  Anyone have any idea why this isn’t getting going? FIN does pull from a couple of URL links we provided, just not a PDF.  Thanks in advance.

Hi EveryoneI am evaluating Intercom for our college. I am trying to set up the FIN ChatBot by giving it the webpage of our college, which has extensive information (1487 results). However, when I test the ChatBot using the test feature on the app.intercom.com portal, it cannot answer a single question - even when I ask highly tailored questions based on our website content.Anyway ideas what I am doing wrong?We are looking for a ChatBot that can understand our website content, then help users to find what they are looking for - perhaps this is not the “sweet spot” of Intercom?I’d be grateful for any help or advice!Cheers, Ken

Hello, friends.  I am wondering if anyone has a link handy that will take me to Intercom’s employment opportunities?

Just what the title says: Is there a way to find the ID of a data attribute without using the API?

Can I get very specif instructions on how to use a subfolder, say mycompany/com/help  ( not a sub domain) my register is NamecheapThank you.

Our team noticed as testing our product tour that on one of the steps if the user clicks the wrong element or step it then messes up all of the following steps and reverts from elements to just having a message pop up in the middle of the screen. Any solution? 

I am trying to created a button in an email and link to the subscription opt in page. Used the link + used ID, but when testing I still end up with technical difficulties page. When checking the unsubscribe link in old email it works fine. Suggestions?

I’m getting an error for identified users with `user_hash`, using the javascript APIThe Intercom.booted is true, but I can’t show it even with Intercom(‘show’) from the console, other events like shutdown throws this error which breaks other parts of our code is this a known issue? or is there a debug mode or something that can help me figure out the cause of the issue, it used to work just fine and it works perfectly for visitors 

Hi, Is there a way to let Fin to send a welcome message whenever someone visits our website? Then if the visitor replies, Fin continue talking with him until the visitor chooses “Talk to real person” button.

I’m trying to find documentation on how to trigger a workflow from within the mobile app, more specifically when a specific page in my application is viewed. I see lots of information on how to build the flows, but I can’t seem to find any documentation on how to update my application to enable this.

Dear Intercom community!I have been working with Intercom for a longer period of time, but I’m still encountering some challenges and hope someone can assist me here. The series I build has an entry rule and a first e-mail. After the e-mail was sent, I added an in-app post, which relies on the fact a user was online/ active after receiving the e-mail. Sadly, the post was just received by two people from over a hundred. The others are still pending, which can not be entirely true, cause some of those users were already active. There is obviously something I’m missing, but clearly I don’t know what it is. Does someone have an idea and can help me out? The help is much appreciated. Thanks in advance and all the best,Neele 

Can I set up away mode for my teammates when they are OOO?

Problem description: On our website, after integration with Intercom, our some components lost CSS styles. Problem occurs only on mobile devices. Steps to reproduce:Open Intercom chat window Close Intercom chat window Move between pagesTech Stack:NextJS  MUI

When going through Xcode’s Organizer window you can see a breakdown of energy logs. In there Intercom-related calls and processes are listed as high impact.Here are couple of examples:48 seconds cpu time over 51 seconds (94% cpu average), exceeding limit of 80% cpu over 60 seconds 48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 seconds48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 secondsThe rest of the reports is quite similar in the stack traces and impact.Is there anything that Intercom could do to help with the battery impact? Maybe by exposing methods to stop listening for websocket messages?  Some additional information:We’re utilizing bluetooth-central background execution mode to listen to BLE device, which means that the app in some circumstances may never go to terminated/suspended state App is built with Flutter Intercom SDK version used 16.3.0

A team “inbox” has been deleted and data from when that team was active needs to be recovered, is this possible? This happened within 7 days. 

How do I change the font of context when creating Tooltips and up fontsize?

Hello -We have enabled the conversation rating feature in Intercom, but also wanted to follow up with the customers that left certain ratings. For 4 or 5 star ratings, we would like to send a follow up message to thank them and request a review on a separate website.  For 3 star ratings and below, we would like to send a message regarding an escalation and that a manager would be reaching out shortly.  Additionally, we are trying to integrate slack notifications w/ these messages to make us aware when a particular message is sent to one of those cohorts of customers. Is this possible?

Hello, I’ve been tasked with finding an intercom solution for a medium sized office building. Ideally what I need it to do is have two intercoms on both sides of a locked door be able to communicate with each other, as well as paging a phone group using our PBX system when no one is available at the door. Some of the products I’ve found are the Fanvil i10/i10V/i10D mini intercom systems, but I’m not sure if it’s possible to make two of those communicate with each other. I have no experience in this realm so any advice or suggestions are sincerely appreciated. Thank you very much

How long does it take to get a response from Intercom support typically? I reached out to the chat bot with an urgent issue, and it said someone would look at it within a day. It’s been over 24 hours now with 0 response. The chat tells me, helpfully, that my message is “Not seen yet.”  Is there some other way I’m supposed to get support? 

 “Can we get an example on how and when to use reusable workflows?”

I see that the base plan includes 1,000 guided users using our product tours. But what happens when we exceed 1,000? I can’t seem to find any pricing information around what it looks like at 2,000, 5,000 or 10,000 guided users in a month?

After the script script is loaded, set the global attribute language_override to English, but it seems to have some problems. Some contents of the dialog box are displayed in Chinese. How to solve it?window.intercomSettings = { app_id: 'xxxxxx', language_override: 'en',};   

Hi folks, I want to submit the sitemap for my Articles to Google, where is this? I presume it exists? Thanks,Tom

I’ve been creating emails with dynamic variables but only seeing People Attributes and App/Author Attributes + Events. But I can’t seem to find a way to add something like:© {{ current_year }} My Company Inc.On the end of my email templates. Is this possible to do? Thank you for your help.