API & Webhooks

I think I found a bug, maybe someone has an explaination or fix for it? Upon pushing a button with a certain `component_id` my application performs a 1-2 API requests: 1) If `params[:contact][:role]` is a visitor I'll first convert them to a user through:POST https://api.intercom.io/visitors/convert { visitor: { user_id: params[:contact][:external_id] }, user: { email: "john.doe@example.com" }, type: "user" }2) Then I'll start a conversation:POST https://api.intercom.io/conversations { from: { type: "lead", id: lead_id }, body: "I have a question about my order 1001. My email address is john.doe@example.com." }The `lead_id` is: - either from `params[:contact][:id]`, if the `params[:contact][:role]` was `lead`- or from the `id` included in the response body of the first request  However as you see from the following demonstration it seems the created conversations never gets linked to messenger session of th

This would help us assess the context the user is in when asking the question. App context is not enough. It seems like a bad work around to add these values as the conversation has already been initiated (ref. the endpoint where you already have a conversation id).

I am trying to merge the lead and user having the same mail-id, I don't want the user to log in to the site as it will not serve any purpose, we are using a mobile app for that part. However, the issue I am running into is as soon as I call the API to merge the lead and the user, the service user (on the website - lead) is not able to chat or send any messages, is there any way to continue talking even after merging them? Is there any way to achieve this without losing the ability to chat after the merge?

We basically want to automate a certain support related banner messages to our CI/CD pipelines. For example when the new release is being build, we want to be able to programmatically set a banner message (from a list of templated banner messages) that the release is about to happen and once the release is finished and deployed, we want to be able to again programmatically via some api remove that earlier banner message. Thank you.

Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

Do i need to publish my app on intercom for API calls?

Hey there, I want to automatically start a conversation for the user on button click which pre-fills conversation custom attributes to let the support know a internal error id and the failing code part. How can I add these custom attributes to a conversation when the JS api doesn't allow such? Can I somehow get the conversation id to update the conversation attributes via API after creation? Do you see any other option? Will the "JS API" be sophisticated at any time in future?

I'm using the REST API to Search for Contacts/Conversations, with filter condition on the updated_at timestamp.  What I need is to find all Contacts having updated_at on 2022-11-09 UTC (i.e 1667952000 <= updated_at < 1668038400, in which 1667952000 is 2022-11-09T00:00:00Z). However, no matter how I build the query, either using the simple equal operator (as per Intercom's doc about search & timestamp), or using the complex AND/OR/</=/> operators, I always get some results having updated_at on 2022-11-08. It looked like to me that when truncating the timestamps to date, the server used my timezone (UTC+10), so instead of giving me results between 2022-11-09T00:00:00+00:00 and 2022-11-10T00:00:00+00:00, it gave me results between 2022-11-09T00:00:00+10:00 and 2022-11-10T00:00:00+10:00. This is an unexpected/unwanted result for me. Is there anyway to fix that?Thanks

Hi, i want to change a lead to a user via changing the role by updating the contact, in the past before the contact model when you converted a lead to user it was optional to copy over the id (external id) if you gave it the email as id, this isn't possible with the contact model.​so in short my problem is:leads always have id'swhen changing the lead to user the id staysupdating the external id to null or empty doesn't remove the id only updates it (with email present)

Is there a callback when creating a ticket with the widget and use the API to add a tag automatically to the ticket ?

We want to server a 3rd party apps for our customers and we recently have one customer having issue authorizing through OAuth with the Europe region. Since it's hard for us to test this, is there anything we need to do besides changing the authorization url when customers want to connect to a European data region. (E.g. do we need to create different apps with different client Ids and secrets for it?)

I have the same values in tags and segments, I just need to be able to see this info on the lead record but cant figure it out!Any ideas?

Is it possible to create a custom action where I make a Post request (Multipart request) and want to attach the image that the user shared in chat? If yes then please guide me on how can I achieve that action.

I am using using https://api.intercom.io/contacts/searchto make an api call from Salesforce to Intercom to get the contacts. But it comes in pages.How do I get it all in one page? or go through pages in my api call???? Please advice

Hey I'm trying to merge a lead into a user using this EP https://developers.intercom.com/intercom-api-reference/reference/merge-contact but I'm getting the next error:{ type: 'error.list', request_id: '001o99eqgp4578ve7ef0', errors: [ { code: 'unprocessable_entity', message: 'User merge for external leads is disabled by default unless explicitly allowed by passing allowed channels array' } ] }Where do I have to add the allowed channels array in the request and how?

There is no root 'companies' property returned, it's 'data'.And the type that comes back in the root properties is 'list', not companies.

How do i query the deleted/blocked users via rest API?

HI, I'm wondering if you will have webhooks related to surveys being answered? I would love to use triggers like this to build an Intercom app. Cheers!

Hey y'all, I'm trying to merge leads into users but have difficulty getting this done. Here is my use case. I run an E-Commerce store; when customers check out, they do not always create an account or sign into an account to make a purchase. This is a guest purchase. But I want to ensure our support team can still have all their past information on hand. The way we have it set up now is through Zapier. When an order is created from WooCommerce, a user is created. This means that I now have a user with all the attributes of Name, Email and Phone. But at the same time this customer most probably has spoken to us through the messenger as well. Meaning we have a duplicated record. Our leads tend to have their Name, Email and Phone too. When a Lead makes a purchase, they should ideally be merged into the User. How can I get it done? Zapier doesn't have the function to convert a lead to a user, nor does it have a merge lead to user.  I saw on the forum that Make, formerly known a

If I can set it on creation, I feel like we should be able to update it.  It's very inconsistent because the UI doesn't even allow setting a label. The model has 'label' but it doesn't seem to update.

Some user where archive by mistake, so when trying to create the user back with the API we get this error: { "type": "error.list", "request_id": "004qkagkoq5kktea5hdg", "errors": [ { "code": "conflict", "message": "An archived contact matching those details already exists with id=56547a5ec95b4fea0a001635" } ] }Then I try to unarchive that user from the API and get this other error:{ "type": "error.list", "request_id": "004pqlusas3rnlsqvupg", "errors": [ { "code": "bad_request", "message": "User has been merged and is not restorable." } ] }What could I do to create a user with the same external_id and email?

The Update Data Attribute API (Update a data attribute (intercom.com)) requires an ID to be passed in the URL. But as far as I can tell, there's no mechanism to retrieve the ID's. Can we use the attribute name?

Our Admin and Business App products are integrated with Intercom. Contacts are automatically created in Intercom when a user logs into one of our products. Our employees frequently log into our products to troubleshoot issues for our clients. Is it possible for us to update our integration so that contact records for our employees aren't automatically created in Intercom? The only identifier for our employees would be their email addresses.

Hi, we have an issue with Intercom cookies. We've observed this situation: Intercom runs in our website (e.g. https://webapp.customer.com.Intercom creates a session cookie for subdomain (.customer.com).The cookie is included in all requests for our website pages. In some cases, the cookie can contain values similar to "0xABC". In these cases, we've seen at least one Azure cloud server reject all requests that include this cookie. Apparently, by including a text similar to "0xABC" the request is considered suspicious by Azure. The result is that this breaks our website, and the only way to continue accessing the site is to delete the cookies. So I wanted to ask: Is is possible to configure intercom so that the format of the intercom cookie is different (e.g., an hex string that never includes "0x").Is it possible to specify the value of the intercom session cookie?

I am trying to search `source.url` using the contains ("~") or starts with ("^") operators to filter to a specific domain, and am getting no results. When I search using equals ("="), results are returned but that isn't viable as the URLs may change. For example:curl -X POST \ --data '{ "query": { "field": "source.url", "operator": "~", "value": "test.com" }}' \ -H 'Authorization: Bearer XXXX' \ -H 'Accept: application/json' \ -H 'Intercom-Version: 2.3' \ -H 'Content-Type: application/json' \ 'https://api.intercom.io/conversations/search#39;   {"type":"conversation.list","pages":{"type":"pages","page":1,"per_page":150,"total_pages":0},"total_count":0,"conversations":[]}   curl -X POST \ --data '{ "query": { "f