Apps & Integrations

Hi everyone,There haven’t been any recent changes made to our account, but we suddenly stopped receiving messages from Facebook and Instagram starting around July 1st. We tried disconnecting and reconnecting the channels, but encountered a strange bug, on one browser it shows as connected, while on another it doesn’t.Could anyone help us troubleshoot this issue so we can start receiving messages from those platforms again?Thanks in advance for your help!

Hi!It seems that there is an unwanted scroll behaviour when opening and closing intercom on Safari when there are messages in the message board.It is easily replicable on your codepen’s test app: codepen.io/intercom/pen/QGqWxwOpen the link on Safari, scroll to the middle of the screen, open intercom, write a couple of messages, close the intercom and open it again, it auto scrolls up.I’m a developer and I have this bug reported by our customers. Is there any way to stop this behaviour? Thank you!With regards,Kenan

I’m trying to bring down the number of duplicate emails in Intercom so I can actually use the Hubspot integration. It looks like one of the culprits is the Stripe integration. Many of my duplicates look like this: User 1:email = jane@doe.com user_id = foobar stripe ID = unknownUser 2:email = jane@doe.com user_id = unknown Stripe ID  = abcdefI can manually go through and archive these junk users that Stripe has created, but then my question is:Can I prevent Stripe from doing that in the first place? Can it just wait for the “good” user (one with a user_id) and attach the stripe data to that one? If I archive the stripe-connected user, will Stripe attempt to find and resync with the good user?

I tried to add intercom help center articles as an embed iframe on React. But it's rejected because of CORS issue. Can you add our website, so that we can avoid CORS issue? Or is there any work around?

Hi everyone 👋We’re building a Canvas App Sheet for a live Intercom Messenger integration. Our goal is to let logged-in users view and update profile data — specifically values like First Name, Last Name, Primary Chapter, and SpotMe_Id — all of which are being passed into Intercom via a custom embed snippet.✅ These custom attributes show correctly on the user profile inside Intercom.🚫 But when the Canvas App loads via /sheet, the contact.custom_attributes payload does not include these fields (we checked with full logging of req.body). We tried accessing them via: jsconst contact = req.body.contact || req.body.context?.contact || {}; const attrs = contact.custom_attributes || {}; Even though we can see the correct attributes in Intercom, attrs only contains empty/default values like Member, or Global.We’ve verified: intercomSettings in the embed includes the attributes (they appear in the user profile) We’re using open_mode: "conversation" in our Canvas App button App is launched

Hi Team,Is there a way / specific webhook one could use to subscribe to events when a Linear ticket is created from an Intercom conversation? I was unable to identify any specific one - as far as I can tell the only way to check from Intercom side is to loop through the conversation parts looking for the note signifying the connection.Thank you in advance!

Hello everyone, I have been receiving this error when the app initialize on the mobile. @intercom/intercom-react-native is at 8.5.0, which seems to be the latest. iOS version is at 17.2   

I've been using AnalyticsForIntercom for months. Now they are down for several weeks. I only see 502 bad Gateway after a login attempt. Does anyone know what's going on? Can't even cancel my account there. And their customer support is not responding for days. Thanks

Hey everyone,I’m trying to set up a data pipeline between Intercom and Snowflake to get a complete view of customer interactions. The goal is to store and analyze support conversations, user activity, and response times alongside other customer data we already have in Snowflake.Right now, we’re manually exporting data, but it’s not scalable. Ideally, we’d like an automated integration that:Regularly syncs Intercom conversations and user attributes with Snowflake. Allows us to join Intercom data with sales and product usage metrics. Doesn’t require constant engineering maintenance.I know Intercom has an API, but building a custom pipeline seems like a big lift. Has anyone set up something similar? What tools or approaches worked best for you?

Hi,It appears that the Intercom CDN links synced to Zendesk via the ticket integration have a short expiration period of under an hour. After expiration it is not possible to view the images in Zendesk directly.Is there a setting in Intercom to extend the expiration or is it possible to remove the expiration?Thanks!

Is there a way to automatically trigger a Slack notification whenever a new lead is captured in Intercom? I want my team to get instant alerts in a specific Slack channel whenever a lead submits a form or starts a conversation (Read More). Are there any built-in integrations or recommended workflows to achieve this?

Hi everybody, we are integrating Intercom with two of our custom built applications. In these two applications we have built the standard integration with Intercom. When I sent a banner or chat from Intercom to these applications, they only appear within these applications when I do a refresh. Of course this is not the behaviour that we want: we want our users to directly see the banner/chat in the applications. Both applications a web based cloud native. It seems that the push mechanisme does not work. What are we doing wrong?

Hi team, just wanted to check if Intercom have any plans to integrate with the 2 following chinese social media apps 1) XiaoHongShu and 2) BiliBili3) Tiktok XiaoHongShu (XHS) is kind of like the chinese version of Instagram

We plan purchase Circle. IO for our course and community platform. We need to make sure that Intercom integrates with it before we finalize the purchase, though. Circle said it should integrate just fine, but we want to test it first. They asked me for an Intercom code snippet. Intercom bot directed me where I can find this. I shared it with Circle and they were unsuccessful with getting the snippet to work. Is there anyone at Intercom that can help me outside of the bot? Or anyone else use Circle and have had success integrating intercom?

Does anyone know any companies that can / have scripted the migration of everything in Intercom US server to EU server for a seemless transition?

Hello Team,I was trying to upgrade our account because our current plan does not support SSO authentication.We need SSO for our agents, so I would like to upgrade.Can you please check and let me know how to proceed?Thank you!

In case we have a custom launcher on a web app or site, will this https://developer.chrome.com/en/docs/privacy-sandbox/third-party-cookie-phase-out/ (From January Chrome will stop supporting third-party cookies) affect the proper functioning of the launcher and the utilization of the chat box?Thank you!

I’m following the below document to set up a custom domain for our help centres but am unable to do so given HTTPS (manual setup) appears to not support our domain’s Cloudflare SSL mode (full strict). HTTPS (quick setup) is not available for our existing account1 - Does HTTPS (quick setup) support full strict SSL via Cloudflare?2 - Are we able to have HTTPS (quick setup) enabled for our account retroactively?https://developers.intercom.com/docs/guides/help-center/custom-domainsCheers Russ

How have you gone about it? We are currently using Salesforce Service Cloud as our primary Support ticketing solution and have tried Intercom's out of the box integration. However, its hard to get chat transcripts to sync properly to the CASE opposed to being a task with a CONTACT. Eventually, we would like to use Intercom as an interface for customers to easily create cases on their own, as an alternative to Custom/Resolution bots and Chat based triage - which right now is very manual (as Cases are created from the Inbox by an Employee). Also, we are looking into building out some webhooks to sync Account based details more easily, as the User centric model doesn't work well for our B2B product. Anyone in the same boat, that may have similar use cases, that have built out a solution? Curious to hear from others.

Hi, Is there an Intercom integration with Looker Studio? I’ve seen an older post in which people seemed to run into issues with the API documentation. I wonder if there have been any updates or if there is an easier way now to integrate both. Thanks.

I encountered a problem with opening a chat with a conversation when clicking on a push, when clicking it just opens the application implementation 'io.intercom.android:intercom-sdk:15.11.5' private final IntercomPushClient intercomPushClient = new IntercomPushClient(); @Override public void onMessageReceived(RemoteMessage remoteMessage) { Map<String, String> message = remoteMessage.getData(); if (intercomPushClient.isIntercomPush(message)) { intercomPushClient.handlePush(getApplication(), message); }  @Override protected void onResume() { super.onResume(); checkPendingDeepLink(); Intercom.client().handlePushMessage();  @Override protected void onNewIntent(Intent intent) { super.onNewIntent(intent); setIntent(intent);..... Bundle bundle = getIntent().getExtras(); if (bundle != null) { String link = bundle.getString("link"); if (link != null) {

Hello We're currently facing an issue where CoBrowse sessions are not available in Intercom unless the user is logged in to our site.According to CoBrowse support, the SDK should be initialized as soon as the website loads, regardless of the user's authentication status.They mentioned:“The issue could be that the CoBrowse SDK is only being started when your users log in. Would you be able to check that with your Dev team? I see no reason for it not to be started before the user authentication happens as the agent and user will still be matched through Intercom.”In our implementation, the CoBrowse SDK is initialized for all users, not just those who are logged in.We suspect the issue may be related to how users are matched between Intercom and CoBrowse. When a user logs in, we pass their email to both Intercom and CoBrowse, which seems to enable session matching. However, for guest users (not logged in), no email is available, and as a result, the session is not linked between the platf

How to achieve this? Could someone kindly help or divert me to an article/video I can refer to. Please do help me out, thank you!

Hi, I would like to set up a floating banner in our portal between certain time frame and I would like to show it to all users 2 times. how can I do that? I could set it up as ‘’send every time the person matches until dismissed’’  between certain time but I do not want to send more than 2 times

I know there is no native integration to use intercom to respond to Amazon or eBay messages, but is there any third party addon that enables this?