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Apps & Integrations

Learn about Intercom's app store, adding apps to your workspace and building your own custom apps

  • 503 Topics
  • 1,304 Replies
503 Topics
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Mubina waheedNew Participant
asked in Apps & Integrations
Private app not appearing in workflows "send an app" dropdown

Hello, I have created a private app. It’s a simple integration app and not any canvas or messenger app. I want to use this app in my workflows but when I select the “send an app” menu button from dropdown , my private app doesn’t appear there.

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Jacques Reynolds
Intercom Team
1 month ago
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MateoNew Participant
asked in Apps & Integrations
Microsoft Teams Integration

Hi. Creating a new topic as the existing ones about this are quite old.I’m new to Intercom (used HubSpot before). My customer support team used to receive all messages on MS Teams. I see that Intercom doesn’t have an out-of-the box integration with Teams. Is there any 3rd party solution for this or has anyone achieved this in a relatively simple way?Thanks!

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1 month ago
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Lada NikitinaNew Participant
posted in Apps & Integrations
Crm

Hello dear comminuty :) Which crm do you recommend to integrate with Intercom? What do you think of Amocrm integrattion and Zoho, Salesforce, Hubspot ones? Thanks a lot for your opinion!

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Intercom Team
1 month ago
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Lauren G12New Participant
asked in Apps & Integrations
Are you using a screenrecording app that you and your customers love?

Hey everyone! We’re exploring a few Intercom apps for video/screen recording to make it easier for customers to share specific issues their having in our product via the help desk. We’re look at the three listed below. Any on the list that you use and love? Any you’ve tried and decided not to use?https://www.videosupport.io/#pricing https://www.coview.com/pricing/ https://www.hellomedian.com/pricing

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Ivanha Paz
1 month ago
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Frederik LaageNew Participant
asked in Apps & Integrations
Add team based on teammate for conversations

we have an integration with our current phone system and that creates a new conversation that is assigned to the teammate that answers the call.however, the agents should always remember to assign a team as well.they do not, so i want to automate that based on a workflow.but when i create a reusable workflow with a rule stating that "if team member is X ->the assign team X2"that unassigns the team member from the conversation.how can i automatically assign a team to a conversation that has an agent assigned to it without removing said teammate?

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Jacques Reynolds
Intercom Team
1 month ago
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Dmitry SNew Participant
asked in Apps & Integrations
Can I install the Messenger within Salesforce Lightning Community?

Hi Everyone, if there are any possibilities to embed a javascript intercom chat widget in Salesforce Lightning Community. All my attempts to do this faced that widget script blocking by the Salesforce Locker Service. Although it is indicated that Salesforce is fully supported by Intercom Perhaps there is any best practice or documentation describing how to embed a script in Salesforce Lightning.

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1 month ago
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Larry GoodwinNew Participant
asked in Apps & Integrations
Madcap Flare Publishing to Intercom Knowledge Base

Work in MadCap Flare to produce all our help documentation.   Want to import all the articles from Flare to Intercom.I see several standard tools on the Flare side for other standard support systems on the market, but Intercom is not listed.  LINK What recommendations do you have on the process?    Would love this to be automated so everything stays organized, tagged and synced.

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Intercom Team
1 month ago
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jayesh.pNew Participant
asked in Apps & Integrations
UpdateUser method giving "400 - User already exists" error when trying to update user_id

We are trying to update user_id for a bunch of intercom users but UpdateUser method is giving "400 - User already exists" error when trying to update user_id. We are calling this api for multiple users and for most it is giving 400 response. According to the API documentation, we should be able to update user_id when id is passed.Params passed{    id: <Intercom user id>,   user_id: <user Id to set>}We are using node intercom-client 2.11.2 with app token for API version 1.0

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mateusz.leszkiewicz
Intercom Team
1 month ago
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Emilie DucielNew Participant
asked in Apps & Integrations
What does "one time use" and "save for later use" mean in Typeform app?

Everything is in the title :-) When inserting a Typeform app in a Post, we are asked to configure it. But what means those 2 buttons “one time use” and ‘save for later use”?? I’ve been looking at the knowledge base and the community messages, and I found nothing on it. Could someone help me understand? Thanks! 

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mateusz.leszkiewicz
Intercom Team
1 month ago
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FoureyesNew Participant
asked in Apps & Integrations
Slack Replies Not Going Back to Conversation?

I have the Slack integration working, so all messages sent via the live chat widget on our webiste are going to a Slack channel. How can I set it up so replies in a Slack thread go back to the Intercom conversation, and to the live chat widget? I have tried builing a “Teammate sends any message” workflow, and also a “Teammate adds a note” workflow, but neither one worked. Any suggestions?

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mateusz.leszkiewicz
Intercom Team
1 month ago
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stinglinNew Participant
asked in Apps & Integrations
React Native EXPO: 404 Resource not found

Hi there, We have issue with the mobile SDK “@intercom/intercom-react-native” when trying to integrate it with our APP with Expo.  Below is the sample code we ran with local development build with iOS/Android simulatortry { console.log('==== SIGN IN ===='); await Intercom.loginUnidentifiedUser(); } catch (error) { console.error( error.code, // 101 error.message, // Error in loginUnidentifiedUser error.userInfo?.NSLocalizedDescription // HTTP Error: 404 not found ); }environment variables & dependencies version: @intercom/intercom-react-native - v7.2.1 expo SDK: v51.0.31 react: v18.2.0 react-native: v0.74.5  Any idea?Kind regards, 

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Oseas
Employee
1 month ago
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Yuval BitonNew Participant
asked in Apps & Integrations
Integration Possibility Between Webflow and Intercom

Hello Intercom Community!I'm seeking guidance on integrating Intercom with Webflow. My academy is currently powered by Webflow, and I'm interested in automating the process of updating our Intercom help center.Specifically, I want to ensure that whenever a new article is added to our Academy on Webflow, it automatically gets published in the Intercom help center as well.Is this type of integration feasible? If so, could you please provide some insights or direct me to relevant resources or documentation?Thank you for your assistance!Best regards,Yuval

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1 month ago
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DianaConnector
asked in Apps & Integrations
Copy action in Inbox app

Is it possible to add a copy action to a text area in an inbox app using canvas kit?

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mateusz.leszkiewicz
Intercom Team
2 months ago
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flopshot-nuulyNew Participant
asked in Apps & Integrations
iOS universal links open in BOTH safari and handled in app

App ConditionsIn our AppDelegate we return true from application:continueUserActivity:restorationHandler:  We have IntercomUniversalLinkDomains configured in the Info.plist fileSteps to ReproduceOpen and intercom chat and type in the link https://www.nuuly.com/feedbackTap on the link, once it becomes tappable in Intercom chatExpected Behavior:Do not open Safari when a url is matched with an entry from IntercomUniversalLinkDomains and ONLY handle in application:continueUserActivity:restorationHandler: returns true Actual BehaviorApp handles link in application:continueUserActivity:restorationHandler:b but Safari also opens the link before App can handle it Intercom SDK: 17.0.0iOS: 17.2

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mateusz.leszkiewicz
Intercom Team
2 months ago
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Milan KarásekNew Participant
asked in Apps & Integrations
Reply Button detection in webhook

Hi there,I’ve created a webhook handling conversation.user.created and conversation.user.replied events. I’m using automation where the first step in the communication is the list of buttons, but also customer can send the message (instead of clicking one of buttons). Basically, I need to recognise in the webhook request, that the button was clicked OR the text was written by the customer. After a close inspection of the request data, both cases are identical. Interesting fact is that, as I’m using “Unstable” version of API, when the buttons are used deeper in the workflow, webhook request contains value in conversation_parts?.conversation_parts[0].metadata?.quick_reply_option_uuid when button is used, so I’m able to detect the click action. But for the first appearance of buttons in the workflow (on the first step) - metadata is not even present. Thanks and regards,Milan

151
Jacques Reynolds
Intercom Team
2 months ago
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untowardNew Participant
asked in Apps & Integrations
Can I use a Canvas Kit Sheet Action within a Configure flow?

Hi, Currently building an integration that allows courses to be embedded into Intercom. All this is working fine however when selecting a course, given there can be many, I thought it would be best to kick the user out to a sheet with a custom UI.Does a `sheet` action actually work within a canvas from a Configure flow response though? I can see the components rendering out properly but when I interact with them they don’t seem to trigger anything, not even any network activity.

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2 months ago
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Jacob HNew Participant
asked in Apps & Integrations
loginUser fails with "400 user already exists"

Hello, It seems we cannot reliably use Intercom on iOS due to an API error. We are trying to identify a customer with a uuid, email, and identity hash (derived from the uuid). Our integration was working until we upgraded to the 14 SDK. Now everytime we call either loginUser or updateUser we receive a “400 user already exists” error message. This happens for some users and not others, but is resulting in production customers not being identified.

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2 months ago
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Melissa cravenNew Participant
asked in Apps & Integrations
Embedding a video from Tango

I would like to embed a code to a help article from Tango. Is there a way to get this code embedded? 

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Intercom Team
2 months ago
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Sunil RamachandraNew Participant
asked in Apps & Integrations
Resetting Reference Attribute on a conversation

We are observing that within one bot flow, when we set an attribute value on a reference attribute there is way to reset it. If we continue on the same flow, and bring the customer back to first option, it keeps on appending the values selected by the customers. Anyone have any luck resetting the attributes within same conversation ?

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2 months ago
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andynadalNew Participant
asked in Apps & Integrations
WhatsApp integration, if already using the API

We’re looking forward to implementing WhatsApp for Intercom, considering the documentation on integrating the WhatsApp App with Intercom we have some concerns, we hope people who have already done this integration may be able to answer.We’re currently using the WhatsApp API for custom marketing messaging and authentication, it simple, it only redirect the user to our App, however we would like a way to see if the user reply, and if so, for our customer service team to continue the conversation, note that there’s no third party manager of the account, we call the API ourselves, the WABA is hosted on Meta directly, we hope that can be achieved through this integration, so in concrete these are our concerns:If we integrate WhatsApp, we’ll lose access to manually call the WhatsApp API for authentication OTP and marketing messages? Can the API still create new conversations with new users? Can the integration at Intercom see those message, so the Customer Support team see the entire convers

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2 months ago
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Jeremy LeeNew Participant
posted in Apps & Integrations
background-blend-mode is not working.

Hi team, recently I found that background-blend-mode is not working when creating email template.it seems acceptable styling when itself creating, but, after saving the template, background-blend-mode section is automatically removed. I tried !important but it also not working. Anyone please clearly answer how I can use background-blend-mode?

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Intercom Team
2 months ago
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User1055New Participant
asked in Apps & Integrations
Do we have Night mode option in Intercom? Like how we have it for WhatsApp?

Do we have Night mode option in Intercom? Like how we have it for WhatsApp?

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Intercom Team
2 months ago
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marcosNew Participant
asked in Apps & Integrations
Target multiple Intercom Instances on the same app

Hello, is it possible today to target multiple Intercom instances under the same application? We currently are forced to have two different instances to handle different types of users, but they all use the same app. Is there any way to decide which Intercom app is targeted for each user?In a more technical note we use React and React Native apps.

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mateusz.leszkiewicz
Intercom Team
3 months ago
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Aly GrindallNew Participant
asked in Apps & Integrations
Intercom and Salesforce Field Sync

Does anyone know what is needed on the Salesforce side of the house to ensure the fields are synced to Intercom? I have a new Case Field in Salesforce that I want to map a field in Intercom to, but when I go to the Salesforce integration Settings, the field is not available in the list of fields. Is there something I need to do on the Salesforce side of the operation to ensure it’s visible for Intercom to read?

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bernice
Intercom Team
3 months ago
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darshanhiranandani1New Participant
asked in Apps & Integrations
Darshan Hiranandani : How do I configure Slack integration to ensure that replies are threaded and do not overwhelm the main channel?

Hi All,We’re currently setting up Intercom to replace Zendesk and are integrating it with Slack. We would like replies to threads in Intercom to appear as messages within a Slack thread. Is this configuration possible?Additionally, it would be very useful to have the user’s email address included in the Slack message.Any insights or suggestions on how to achieve this would be greatly appreciated! Regards Darshan Hiranandani 

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Jacques Reynolds
Intercom Team
3 months ago
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