Apps & Integrations

How to get  oathtoken and refresh token using api.In the canvas kit how to perform action,navigate to next page on button click.How to call our plum apis in the intercom using canvas kit.

It would very depend on your business and tech landscape, but interested in what the broader community use and consider must haves when using the full Intercom suite. For us to start;SalesforceMarketoZoomCalendlyContent ShowcaseIntercom for JIRAQuicklinks (although less useful now we have more data and the SF app Our main goal is looking at integrations that can be pushed in app, and engaged with via the Intercom launcher versus new windows / emails etc

Hi all, I'm trying to use Intercom to allow a Price Upon Request feature. We have a Shopify Plus website, and we don't want to reveal publicly the price of certain products. Ideally when someone hits a page with that product, they could press a button which would trigger the chat window - and the chat operator would receive information on which product (or page) they were visiting. Any thoughts on how to pull this off?

I am not able to save the webhook. The webhook is already created, I am trying to edit and save but the save is getting a timeout.

I can't set up Zendesk and intercom integration. I wrote from one mail to both Zendesk and Intercom. And this data is not visible

Right now we use Salesforce to manage our Opportunities. Opportunities are at an account record level, not a contact level (happy to modify it to contact level if I can get this to work). We use both SFDC and Intercom for our Customer Success Managers to manage customer opportunities. There's two things I'd like to achieve a. Ideally, with the Intercom and SFDC integration, I'd like to create segments of Opportunities in Intercom and send them targeted messages and campaigns in Intercom based on their pipeline stage in SFDC (prospecting, qualified, etc).  b. I would also like to create further defined segments of all Opportunities in Intercom based on their activity. So for example, I could view all my Opps in Intercom, sort/filter by web sessions, events they've done. If they reached x criteria based on product usage I could quickly update them in Intercom from prospecting to qualified, which would push back to SFDC and update the opportunity pipeline stage. Hope th

Hey all, I’m curious to see if anyone has experience integrating one of the voip phone apps with Intercom?  Im looking to have a conversation (I’d call it a ticket or otherwise in Zendesk) per voicemail, missed call & text message from my clients.  Thank you :) Dinos  

I'd like to know, for example, how many members wrote in about green frogs last month.  The next week, if there's a rise in conversations about red turtles, I want to be alerted that this is becoming a trending topic from members reaching out. I don't want to rely on our CS team to notice the trend, because with the sheer volume of conversations we're handling, it shouldn't (and can't) be up to human eyes to spot these trends.  Thank you SO much for any help or suggestions!

We're using stitch and metabase to get a companywide reporting. So I want want to calculate our medium first response time. But the results doesn't match with the intercom report. How do I have to use the attribute `statistics median time to reply`?

Slack: "Reply in Channel" click gives the error: "intercom: We couldn't find the user who started this conversation in Intercom." when the chat was initiated via intercom. We have 2 support workflows, workflow-1 works fine but workflow-2 doesn't.  WORKFLOW-1 (Works): Our app users send a message via in-app intercom messenger and it gets to our slack channel where the support engineer can click on "Reply in channel" to start a conversation. ALL GOOD WITH THIS WORKFLOW WORKFLOW-2 (Works partially): We want to send a new message (not reply) to a particular user, preemptively (without that user ever having send us a message first). We send this message via intercom dashboard... but then we want to continue any conversation on our integrated slack channel... So what we do next is this: 1) After sending this message to the user, we assign this conversation to our "Support" intercom team. 2) Only after this assignment, it pops up a message on ou

I see that you can use the Slack integration to send notifications to public Slack channels. Can I use it to send notifications to private channels?

Hi - I am writing a custom Bot that needs to gather up conversation attributes that have been set via a custom bot, and send them to our system to trigger an alert. It seems that the conversation_parts where these conversation attributes are being set are coming back in a "comment" conversation part without any body, and without any other structured data. Is there some additional API or trick I need to use to retrieve these conversation attributes? I am assuming it is possible, right? Help!

We're using Intercom's Slack integration to notify our team channel of when a user signs up to our app. Is there a way to send notifications to specific Slack channels depending on certain tags/properties (e.g. IP country)?

Please give me some guide lines in publishing my app. In “submit for a review” page, we are expected to provide a “End- To- End” video, with installation step of the app, how it is possible to show the installation step even before publishing it? How to make my app available to only subscribed users? Is it possible to handle our payments externally? Is it possible to get some one to chat to have more interactive discussion ? (NOTE : I am trying to publish my app through my company profile - imaradevteam@gmail.com)

I can see two different URLs in OAuth Process and Installation. Do both of them talk about same URLs? (Please check the attached screen shots)

Hey all, I have a widget that is using a live content_url to query our server each time the client opens up the intercom window. The widget works just fine, however I don't see an option to reply with an "empty" canvas or so in order to hide the widget. I am probably missing something... If I have found that I have nothing to show the user, I would like to hide the card with the live canvas result.. how can I do so? Thanks!

Have embedded typeform tha asks questions and redirects users to a calendly based on responses on the "end page" Issue is messenger is closing before user can click Open button to redirect to Calendly.  Any solutions?

Hey I am asking to fellow connectors if you would like to import LinkedIn connections to intercom and put them in campaigns or series.I built LinkedIn automation tool - linkedofy.io and considering potential integrations. Thsnks.​

Currently using Asana which has no integration and definitely having stuff fall through the cracks!

I have developed an app for intercom. However on initialize request, i am getting some error. Since the end points are deployed , I want to know how can i debug my intercom app to know where the error is occuring

We use Intercom for Support and PagerDuty for Engineering escalations. I would like to set up a Zap (in Zapier) that triggers when we add a specific tag (ie; Escalation) to a conversation - which would find the on call person. Based on my digging, it looks like there was a bug about 7 months ago that prevented the Intercom API from using the Zapier filters to select a specific tag. Is this resolved (not sure where the bug was)? I noticed an older article here https://www.intercom.com/blog/rapid-response-how-we-developed-an-on-call-team-at-intercom/ that says Intercom uses PagerDuty for their on-call escalations - how do they do that?

We need to automatically send some conversations from the Custom bot to Gmail. We have set it up via trigger. Whenever the client chooses the specific option for a custom bot, we ask him the details, and then we are closing the conversation and assigning the tag.  As a next step, we have set up in Zapier, that whenever this tag is applied, we send the email to Gmail. The problem is that not the whole conversation is being pulled, in the body field only the very first line of the conversation is being pulled. How to make it to pull the whole content of the conversation?

In app store page, we can see setting tab. where to configure these components ?

Hi Team, We are trying to create leads manually for those we know the name and Email in Salesforce. When in closed conversations we are clicking on the button 'Create Lead' under Salesforce in the Intercom chats. we get error.

How do I disable an email integration that is sending emails from my email account? I need to disable it asap