Customer FAQ

Can I enable automatic UTM parameters in my outbound emails?

Where can I add/ edit macros in the New Inbox layout?

Are Team-level office hours used in calculating responsiveness metrics?

Why is my Product tour not using any company attributes that are been inserted? It's just using the fallback values!

Why are my fixed messages stopping after 30 days?

How can I disable the merging on unverified Leads into Users?

How can I undo Series edits?

Can I set up SSL for my custom domain?

How often does my tag report update? It's been 12 hours already!

What are disengaged users in my Series?

I'm going on holidays, how can I set expectations with my customers?

In reporting, what's the difference between teammate and team assigned?

Can I duplicate a Series?

How do I add a Conversation Title in the Next Gen Inbox?

Can I disable transparant background on Custom Bot?

What is Articles Resolution Rate?

Can I snooze a Product Tour?

Can I add a time delay on my Bot responses?

How do I test a Series before setting it live?

How can I show the Messenger window within having to click the bubble?

Is the Surveys feature available on my Early Stage plan?

How is the Customer Satisfaction metric calculated?

Why is the Company Name field blank in the Surveys report?

it says ( to get this feature ) and theres no way to even register for monthly paid account

What happens when I pause a Series?