Fin Product Area

We have been noticing multiple Sentry warnings for AppHanging in Intercom flows in conversation flows. Looking at the stack trace it seems to be like some functions are causing object lock due to multiple threads running & trying to access it. During this situation checking the flows user seem to be unable to interact with the intercom chat messenger for certain durationWe are using RN package in our app.Version - 6.6.0Please provide me some info on this & if this is fixed in the later versions of the SDK as we have to discuss regarding the upgrade since newer version would be requiring the app to update minimum supported version to iOS 15.0 where as we still support till iOS 13.0 currently. Here is the full stack trace of it. Any help would be appreciated App Hanging 

Hi! I am using the dynamic content settings for an upcoming email. One of the fields I want to bring in as dynamic is the customer’s Sales Representative’s email address. I figured out how to pull in the Sales Rep’s name but can’t pull in their email. Is this a feature limitation or is this a field that our team needs to add to be able to pull it into the email? Thanks so much!

I want to be able to turn off the audio notifications for new conversations and updates to conversations in my inbox.  These seem to be sent even after logging out of my intercom account, and setting my status as away doesn’t seem to affect it either, redirecting replies doesn’t either, nor do they seem to be paused after the office hours I entered.  I can’t find the setting in my intercom account either.  It’s really annoying to get these after hours.  Is there a way to pause them, or at least disable them?

We’ve created a custom domain through SiteGround for our help centre & enforced it with SSL & HTTPS, however, the site still shows up as unsecured and gives us this error:NET::ERR_CERT_COMMON_NAME_INVALIDWe can see that the certificate is not the correct one as the common name is listed as intercom.help, but it should show up as our custom domain.We’ve tried deleting & re-creating new SSL certificates as well as CNAMEs but nothing seems to be working to update the certificate on our help centre site. Any help would be appreciated!Thanks.

In my service, when one user performs an activity, we want to send a different user a push notification to alert them. We are using segment events to trigger the push notification. in the event metadata, we send the second users email.  How can we ensure the push notification is sent to the email in the metadata?

If you close the chat window by swiping down, notification IntercomUnreadConversationCountDidChange arrive just fine, as does the window with a new message. If you minimize the chat window by clicking on the button, the notification does not work, as does the window with a new message.

Our users are experiencing issues with page components being blocked due to the fixed position of the Intercom chat icon. Could we make the chat icon draggable so users can reposition it as needed?    

Because Conversations and Tickets seem to have different data sets. I want to create a very simple report that says:> Show me where Agent A, has uniquely closed X number of Tickets & Conversations.I want this on a dashboard. How do I accomplish this? Because when I try to make it, I can very obviously see there is a large(not a trivial one) divide between the counts of “Resolved Tickets”, “Closed Conversations”, and “First Closed Conversations”. I just want it under a single umbrella without having to make 3 unique reports. Is this possible? 

When I release a new version of my app,  I want it to go out as an announcement. The Post feature allows me to send it out as a popup to all of my users, but I also want to add the post to my news feed. How can I do this? 

I have questions about “Frequency and scheduling” and the option “Send whenever the person matches the rules”.My configurations rules Limit to once every:12 weeks  Keep sending it until: the message is stopped  Send: on any day, any time Questions#1. What happens if the user presses the X (cancel) in the top right corner of the NPS question? The message is closed.#2. When does the same user get the same NPS again?-Will it appear 12 weeks later?OR-Will it appear when they log back in from the app and see the NPS again?#3. Is it possible to set up a rule in the intercom app, for example: if the user cancels the NPS flow, I'll show the same NPS flow to the same user again the following week.-Is this possible?-Where can I create this rule?Intercom flow 

I published an article title “FAQs” under a collection called “customer support.”In messenger, the article title appears but there is no content in the article.Only when the “Open in help center” button is clicked does the article show up. I want the article content to appear directly on the messenger.Thanks!  

Hi,I am looking for all users who are not affiliated with companies.The filter behavior is unclear.I filter for company is unknown but I am getting users with or without a company. See picture below  One more image: 

How can I create a chart showing the number of users versus the number of tickets in the Intercom tool?

Product Tours are showing multiple times even though I have set them to 'Only once'. The users are starting to complain.

Hello,I wrote that in the comment of other topic, but I think better ask separately, so again:I’m wondering if it’s possible to trigger the startTour method only once.In my case, the user triggers two actions with one button. One action in the system second is the tour.I want to show the tour only once, and the next time the user clicks the button they just use the feature.I did that because when a user triggers an action they enable a feature that needs to be toured. However, url stays the same so couldn't use the URL. Any other tricks? Preview of flow that I want to show only once: Thank you!

How can I create a chart showing the number of users versus the number of tickets in the Intercom tool?

How can I assign owner to a company? We are a B2B business and our reps are each assigned to a group of companies. We can assign owner to contacts but those change often and we need to segment companies by their account owners. Thanks,

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.  

How do I use Smart Replies?

Hi! I’m starting to explore using the API to serve help center articles is a way that gives me more control over design. Are there any examples of other sites who have done that -- or documentation?Context: The help center doesn’t really meet a few key needs -- most importantly being able to add a sitewide disclaimers/disclosures. Ideally, we’d put them in -- or just above -- the footer. And we’ll need to update them from time to time.At present, it seems the only way to add them is to do it article by article, but that approach pushes related content out of view, and creates some real headaches if we ever need to make updates.Is there a beaten path to follow when it comes to making help center design your own?Thanks! 

How can i change this domain?

How can I dynamically insert an external link in the user ID field on the contact page, so that clicking on it directs to another website? 

Hi there!I have an event that identifies a user who is in checkout page, and I have another event that is triggered when a user makes a purchase. With those events, how can I make a serie related to abandoned checkout?I want to send an email to users who saw the checkout but did not purchase.

The red badge is not showing when I publish a new news item even though is set the switch on that says "Show a badge on the Messenger Launcher"

I have allowed FIN to respond to some of my chats that are part of series and I would like to understand how many conversations are being resolved with it. How can I filter these conversations?