Intercom's blazingly fast next-gen Inbox
- 405 Topics
- 1,166 Replies
I find it fascinating that Intercom, a customer support company, has no support on weekends. My subscription expired on a Friday and I wanted to renew, however going through the renew process failed because the system said I already had an active subscription. This is a $1,000+ purchase.Instead it’s been over 24 hours and still no response from Intercom. Luckily the purchasing glitch fixed itself after 24 hours so I’m now able to use the account again. But for 24 hours I was unable to respond to customers.Intercom seems to operate like a legacy government agency with archaic work rules. Just a reminder there are many competitors out there offering similar products, often for 10% of the cost of an Intercom account.
Currently on a growth subscription plan and wondering if this plan includes intercom inbox subscription? Or does that need to be purchased separately? Looking to integrate Microsoft Teams and Intercom together. As we would like to split sales and service-related queries.Thanks.
I’ve imported a csv file with a number of users on without realising some of these people were already leads, they should never have been leads in the first place but as they were I now have multiple email address and names. Is there a way of merging these leads and users in bulk?.
Hi all, First time on the community. Hope this is the right place to ask this question.Has anyone come across the following message, when trying to access their inbox?“An error occurred while loading your conversations” Any help would be appreciated. My team’s currently unable to access any of the waiting messages!Cheers,Suja
I created a post and set the rule of “Stop sending on Tuesday Nov 7, 2023 at 4:00PM Los Angeles time’ under Frequency and Scheduling. The Post wasn’t stopped on Nov. 7, 2023. I had to manually put a pause on my post on Nov. 9th. Is this a bug? What how should I put a time frame to limit the length of my post?
Hi all, I’m hoping to change the default identifier from `from` to `reply-to` on an inbound email. We have a form that sends an email when the user submits however it comes from email@example.com and we attach a `reply-to` with the user’s email address. In the intercom conversations, everything is working except that the conversation is linked to firstname.lastname@example.org instead of the user’s submitted email address that comes from the `reply-to` This means we cannot view the correct contact in the conversation. I was going to attempt to detach the contact using the API however it is quite risky to try an wait for the conversation to be created before I detach / attach new contacts. Do you know of any way I can set the default contact for an email inbound to use the reply-to address?
When I receive a support email from a customer, I would like to respond the customers inquiry while also cc’ing the support email that goes to our intercom team inbox for visibility. This is working, however every time I do this the conversation goes in my name instead of only the customer’s. Looking for some ideas here on how to make sure my name is not placed in the conversation field. As you can see from the email below, it is treating me like a lead even though I have an account in intercom with the email address I replied from.
Hi guys, I’m new here and just getting familiar with Intercom. A bit of background on us. We have a multisided platform. One product is “Service Provider” and the other is “Consumer”.I’m wondering is it possible to have separate inbox folders which can organise users based on attributes “isServiceProvider” or “isConsumer”. So when we receive messages, they will automatically go to the correct inbox folder instead of All Users. I'm still figuring out best use cases and am a complete novice so any help would be appreciated. CheersRay
Hello. I am aware of the option on how to select multiple conversations in a view and close them. However, we don’t wish to close all the snoozed want to close a particular type of snoozed conversations. Is there a way to apply a filter and only get the relevant type of conversations and then be able to bulk close them? Just sorting doesn’t help when you have a few thousands snoozed conversations.
Hi intercom team,I am a developer of CoinSavi. I'm having a problem that our app's default nexus web socket domain is blocked by ISP VN, causing users to not receive realtime chat, so I want the team to configure a separate nexus web socket domain so it won't be blocked anymore.This is error: Below is our application information- Email: email@example.com- App id: vuuorn1k
Hi guys, I'm looking for a way to integrate trustpilot into the messenger rating prompt.Ideal use case - When the user rates “Amazing” when a conversation is closed, it is automatically posted to our Trustpilot page including any comments that the user wroteor Instead of sending the Intercom rating prompt, send a Trustpilot embedded message in the messenger window, where the user can rate and provide Trustpilot feedback directly from the Intercom messenger widget.Is there something that can help achieve any of the above use cases?
Hi there, I was wondering if there is a way to snooze more than one conversation at a time as I end up with multiple tickets that need the same custom date to re-open and at the moment have to go into the conversations one by one. That takes alot of time when you have 70-90 tickets that need to be snoozed. If it isn’t possible might I suggest it as a feature? Thank you so much!
Does anyone know if there is a way to have an automated reply to customer emails that includes the ticket/case/conversation ID? So, customer emails and gets an automated email back with a templated response, and the email also includes the ticket ID or case ID or conversation ID? Not fussed which ID, as long as it gives them some sort of number to reference. Thanks in advance!
Did anyone encounter an issue starting a new conversation via email because it shows an error?I received an error when I tried to send an email to a new user, even though I have already verified my domain address and obtained the send email permission. It's quite strange. Can anyone help?
Hey everyone,Just started implementing Intercom for our company and I’m getting stuck at the “basic steps” as it seems, maybe someone experienced the same behavior. We have two general inboxes through which our customers can contact us and I’m trying to set it so that all emails that arrive at those 2 inboxes will be visible in the Intercom for the support team. We are using Office 365, so the email provider is MS (Outlook) and the person responsible for managing our email went ahead and added the forwarding address that is provided by Intercom to Outlook settings. When I click “Verify email forwarding” I receive an email to our general address “firstname.lastname@example.org” and right after that I receive an email from MS Outlook saying “Delivery has failed to these recipients or groups”. Also, I see an error message saying “Email forwarding is not set up. Check your forwarding settings.” under my forwarding settings. I tried the same steps for another email: email@example.com and I
Hi there, I currently use Hubspot for my Customer Service department, so every time we reply to an email from Hubspot, we can see that email in the "Sent” folder in our Gmail address - I’m now setting up Intercom, since we wanted to use the AI chat, however, when I reply to emails using Intercom, those are not visible in the “Sent” folder in the Gmail address linked to Intercom - and I really need to be able to do this - does anyone know if this is possible and how to set it up?To clarify, I already was able to set up the “sender email address” - but what I want is for all emails that we send from Intercom, to be synced in our Gmail address - just like it happens with HubSpot. Thank you!
Hi,I've successfully set up the rules within the workflow, and the SAL report is functioning well, displaying misses and overall SLA performance. However, I'm encountering difficulties specifically with creating the inbox rules. Could you please offer guidance, possibly through screenshots or a video tutorial, on how to configure the inbox rules to meet all three conditions?
Join the Intercom Community 🎉
Already have an account? Login
Intercom Customers and EmployeesLog in with SSO
Login to the community
No account yet? Create an account
Intercom Customers and EmployeesLog in with SSO
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.