Intercom Product Area

In my service, when one user performs an activity, we want to send a different user a push notification to alert them. We are using segment events to trigger the push notification. in the event metadata, we send the second users email.  How can we ensure the push notification is sent to the email in the metadata?

If you close the chat window by swiping down, notification IntercomUnreadConversationCountDidChange arrive just fine, as does the window with a new message. If you minimize the chat window by clicking on the button, the notification does not work, as does the window with a new message.

Our users are experiencing issues with page components being blocked due to the fixed position of the Intercom chat icon. Could we make the chat icon draggable so users can reposition it as needed?    

When I release a new version of my app,  I want it to go out as an announcement. The Post feature allows me to send it out as a popup to all of my users, but I also want to add the post to my news feed. How can I do this? 

I have questions about “Frequency and scheduling” and the option “Send whenever the person matches the rules”.My configurations rules Limit to once every:12 weeks  Keep sending it until: the message is stopped  Send: on any day, any time Questions#1. What happens if the user presses the X (cancel) in the top right corner of the NPS question? The message is closed.#2. When does the same user get the same NPS again?-Will it appear 12 weeks later?OR-Will it appear when they log back in from the app and see the NPS again?#3. Is it possible to set up a rule in the intercom app, for example: if the user cancels the NPS flow, I'll show the same NPS flow to the same user again the following week.-Is this possible?-Where can I create this rule?Intercom flow

I published an article title “FAQs” under a collection called “customer support.”In messenger, the article title appears but there is no content in the article.Only when the “Open in help center” button is clicked does the article show up. I want the article content to appear directly on the messenger.Thanks!  

Hi,I am looking for all users who are not affiliated with companies.The filter behavior is unclear.I filter for company is unknown but I am getting users with or without a company. See picture below  One more image: 

Product Tours are showing multiple times even though I have set them to 'Only once'. The users are starting to complain.

Hello,I wrote that in the comment of other topic, but I think better ask separately, so again:I’m wondering if it’s possible to trigger the startTour method only once.In my case, the user triggers two actions with one button. One action in the system second is the tour.I want to show the tour only once, and the next time the user clicks the button they just use the feature.I did that because when a user triggers an action they enable a feature that needs to be toured. However, url stays the same so couldn't use the URL. Any other tricks? Preview of flow that I want to show only once: Thank you!

How can I assign owner to a company? We are a B2B business and our reps are each assigned to a group of companies. We can assign owner to contacts but those change often and we need to segment companies by their account owners. Thanks,

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.  

How do I use Smart Replies?

Hi! I’m starting to explore using the API to serve help center articles is a way that gives me more control over design. Are there any examples of other sites who have done that -- or documentation?Context: The help center doesn’t really meet a few key needs -- most importantly being able to add a sitewide disclaimers/disclosures. Ideally, we’d put them in -- or just above -- the footer. And we’ll need to update them from time to time.At present, it seems the only way to add them is to do it article by article, but that approach pushes related content out of view, and creates some real headaches if we ever need to make updates.Is there a beaten path to follow when it comes to making help center design your own?Thanks! 

How can i change this domain?

How can I dynamically insert an external link in the user ID field on the contact page, so that clicking on it directs to another website? 

Hi there!I have an event that identifies a user who is in checkout page, and I have another event that is triggered when a user makes a purchase. With those events, how can I make a serie related to abandoned checkout?I want to send an email to users who saw the checkout but did not purchase.

The red badge is not showing when I publish a new news item even though is set the switch on that says "Show a badge on the Messenger Launcher"

I have allowed FIN to respond to some of my chats that are part of series and I would like to understand how many conversations are being resolved with it. How can I filter these conversations?

We’re just starting out with Intercom and are currently completing internal testing of our support chat workflow. One suggestion we’ve received from a tester was to label previous conversations so our customers can easily find a specific chat in their message history. Is it possible to label or tag conversations that will be displayed to the customer?  

Hi, I’m Darshan Hiranandani, Could you please share your detailed suggestions on how to ensure user-friendly navigation with reply buttons within Custom Objects? Your insights and experiences would be greatly appreciated!

Hi,  I have set up a workflow that triggers when a teammate assigns a conversation to a team, it then sends a slack message.  but the slack message being sent shows the following:  Is it possible to change what is sent?  The Slack channel doesn't need to know the event, only that the conversation has been assigned.  Please help!  

How can I change the font family of the messenger? 

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.Is that possible and what am I doing wrong here? I receive information about all the closed convos with a review, not only the ones below Great.Also I would like the notification from Intercom in Slack to be more informative, how do I do that? 

Hey everyone I am trying to setup a custom workflow that opens when users click on a button I added this class name to the button “workflow-trigger” and it works well when the button is directly visible in the page. My problem is that I want to display this button dynamically inside a modal. In this case the workflow doesn’t trigger and I suspect that it’s because the button is not available in the DOM immediately. Could this be the case? If yes is there another recommendation to trigger a workflow on a button click?

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?