Intercom Product Area

I find it odd that the “news” feature is not searchable.Does anyone know if search can be enabled for “news”.As someone who is evaluating using Intercom for our SaaS product, I had a hard time finding the Intercom news Public site: https://www.intercom.com/changes/enWhere I am unable to search or click on certain tags to filter the list of news by category.

In Messenger setting page.  In production. I want to show a two line welcome message. In settings page, it seems great. But, in production, it show me unnecessary scrollbar and it make unnecessary word break.  I wonder if this is intentional or a bug and would love to see it fixed. If it is intentional, it would be nice to have the option to make the scrollbar thinner, or to adjust the font size of the welcome message.  안녕하세요 👋도움이 필요하신가요?

I have a Fix All Bot that would be useful for my support reps to call into a chat. Is that possible?

Hi there,Need to improve SEO of my help center homepage, so that need to customize the meta description / titles tag's.

I would like to visualize only conversations in my team’s Inbox.  Is there a way to create a custom view that excludes tickets?

I want to send an auto message to the user after he clicks on the “get help” button.I didn't find a way to trigger a custom event like a button click.thank you

Hi there! All messages failed with this error  DeviceTokenNotForTopic   Is there any guide on what we should do to fix this error when series tries to send a push? Please advice how to fix.  

We process incoming file attachments that can be delivered into our service in a variety of ways.One common way is that external clients will send email attachments which we then need to process. We have a dedicated inbound email address intended for them to send theses attachments to, and it works great when they do that.However, its also common they will send the attachment by email to our customer service address.It should be simple for the agent to then forward the message with attachment to our dedicated inbound email processing address.But I can’t for the life of me figure out how to do this in Intercom? Surely its possible to forward an email that we receive into the Intercom in-box?? Is there any other ways to get the file attachment to a separate email address so it can be processed?

Does anyone know how to link an Entry Rule in a series to an email that is already created? It seems to want me to create a new response type to the rule instead of being able to link to existing content.

In a workflow on my website, the bot asks if the user wants to choose between A, B, or C. Assuming they select option A, I want to send an email saying: "Hello, since you chose option A, we are sending you the link for option A."How can I make this work?Is it done with Custom Object?Do I need to use the API?

My automated message is a post set as "format - large", "sent as - show the full message". Therefore, the expected behavior is that every user should see this message pop out in full on their screen without having to open it. However, the stats in Intercom shows a 77% open rate. How is that possible? Shouldn't the open rate by 100% since this message is supposed to pop out in full on its own? Thanks for your help!

Hi, When I preview a tooltip in the edit section, it shows up how I want it. But when I save and close then preview, it shows up large, cutoff and highlighting another area instead of the selected button. First image is how I want it to show up, the way it does in edit preview mode. Second image is how it shows up after saving, closing and previewing.  

Hello there,We’re quite new to Intercom and offer technical support for our users.In some cases, users don’t need any further help and simply don’t reply on conversations anymore. Is there a way besides setting up specific rules or bots to give users the opportunity to close conversations within the messenger / conversation-overview?Thanks in advance!

Hello, I noticed that sometimes getUnreadStream return null even have unread message. Is it possible to solve this?

We’re just launching and I’ve been working hard to get user support via tool tips, tours, and checklists. However, despite previously having my work show on the front end, suddenly nothing will appear. I’ve jigged and rejigged all the audience rules, settings, etc. and am at my wits end. Waiting for a live person to support but it has been a lot of hours and I’m getting desperate….literally supposed to be emailing our user testers now. Can anyone think of something I should be checking, or a setting that I should double check? It all works in my previews, but just not live on front. thank you in advance for any help or insight. Very appreciative of any time you have to take. 

Hi, how can I create a macro that allow me to close the ticket in 24hs?

I am struggling to figure it out how to upload Image to Content Showcase App. https://prnt.sc/DHD5PXVy1ntvI do not see any intercom asset library where I can add my image and then upload it as a link. Any solution? :) thanks a lot.

Hello, Has anyone encountered the same situation as in my video?\https://app.usebubbles.com/qL5Ueiev8AXxt9wJaiRgi9/i-am-getting-error-like-this

Hi all,I hope you can help.I created a number of outbound email messages to enable us to reuse them across different campaigns.When i made the series, I use the feature ‘Copy existing message’ feature which i then used to add the various rules.I made some changes to the base email messages and wanted those reflected in the series - but i can’t see a way to do that without manually editing the email in the Series rather than a way to sync an update etc.Is there a way to update a series by changing the email copied? Or do i have to update every series manually? Thanks!

I am using a custom chat launcher in my web application. I noticed that the default launcher provided by Intercom flashed the “Operator says...” in the browser tab whenever there is a new unread message. After switching over to the our custom chat launcher, that behavior does not occur anymore. Is this feature only available to work on the default launcher or is there a way to get it to work with the custom launcher.For more context, I am using the Intercom('onUnreadCountChange') function to update the badging on my custom launcher. Thanks

Hi all, I am creating a series with multiple banners to engage users with features they haven’t used yet. I tried testing these banners, but have found that multiple banners will trigger on top of each other at the same time if the user fulfills the criteria for multiple entry rules. I tried splitting 2 of the banners into individual series, spacing them out by time on URL, and adding a last contacted filter on one of the banners -- but that did not seem to work.  Does the last contacted criteria not include users who have engaged with an in-app banner? I thought of adding tags to exclude folks who have received 1 banner from receiving another, but the ideal behavior here is actually that the user should be able to receive multiple banners if they haven’t used the related features, just not all at the same time. Any tips on how I can avoid conflict between in-app messages would be appreciated! 

How to get the actual count of how many users are online right now, without having to count them by scrolling and counting manually.

Hi I am interested in the calling feeature but do not need a new number. We have an established phone number that our residents are familiar with. Is there a way to keep that number and use the calling feature? Thanks.We are currently using Zoom phone.

Is there any possible way to link 2 conversations to the same ticket?In some situations a client contacts us asking for information about his order, and our team opens a ticket for the request. In order to give him this information we need to contact other company via mail (we send emails from intercom as well).We would like to connect the email conversation to the ticket created on the client’s conversation, so when we will get the email reply we can update the ticket and the client as quickly as possible (without having to look for the ticket).I’ll be happy to hear if someone has any solution for this case, or if there is an intercom feature for that.