Intercom Product Area

Any idea why “send us a message” could vanish from the messenger? How do I bring it back? 

Let’s say I’m integrating the Intercom chat widget with our community and hiding it in our product. That ways they’ll initiate the chat from within the community. Post initiation is there an option to make it visible within the product and in the community. Currently, the chat conversation is visible only in the community. 

Is it possible to increase the size of the Chat widget and add a help text as “Chat support”? Kindly advice?

We keep getting spam/malicious requests on our Help Center by people trying to insert scripts. This also happens on our messenger. On the messenger, we also had visitors trying to attach dodgy files to chats. We had to disable attachments for everyone, since this setting seems to be global and cannot be enabled for just users (very unhelpful). So far, the weird script inserts don’t seem to do anything, but I was wondering if anyone else has this issue as well, and what, if anything, you’re doing about it. 

I’m designing a product tour to allow users to add information. We currently have an add new button at the top of the table, and one underneath. The top button works fine, but when I add the step to click on the bottom button, everything seems okay until I go in to preview it. The step scrolls to the bottom, but the box with the step description gets stuck at the middle of the page and doesn’t point to the other button. I’ve tried having it point to the CSS selector in the advanced, but can’t seem to get it to work. Please see attached screenshot. you can see the 5 of 5 for the box in the tour at the top, and the add new button at the bottom. I’ve also tried this with a unique button at the bottom of the page and I still get the same issue. 

I am using a custom launcher and hid the default one. I would like to replicate the animation where clicking on my custom launcher when show the messenger window above my custom launcher. However, I realize that when the default launcher is disabled and the messenger is open, it's positioned in the bottom right most corner of the webpage and there is a x that appears in the messenger's top right corner. Is there a workaround where I can manually set the position of the messenger up vertically? I would like to mirror the positioning of the messenger when opening the default chat launcher, but using my own custom one. Thanks!

I’m creating a Design System/UI Kit where I also want to add the data-intercom-target to each element/component of the DS/UI Kit, to make it easy for other colleagues to create Product Tours in our app but selecting a specific element in the page, instead of using a CSS class (which is a bit hard atm).Since I’m considering keeping the data-intercom-target generic for each element/component (i.e. every Primary button will have a <button data-intercom-target="primary-button" ...>, I want to know if this is possible or if will cause any constrains.Namely, if a page has several elements with the same data-intercom-target (like, 10 Secondary buttons), if I select one on my product tour, will all of them be selected? Or will the product tour break, since it finds 9 other with the same data target? Or will Intercom just select a specific “secondary button” (that happens to have the same data target as the other buttons) and ignore the other?Thanks in advance! TL;DR: Can I use same data-

I am having issues setting up Intercom with the Google tag manager on my NextJS web application. I am using the react-gtm-module as well.When I don’t set any dataLayer variables or when I am logged out of my application, the default home screen loads. However, when I am logged in I am pushing user data to the dataLayer and using it as variables for the Google Tag.In my _app.tsx, I have this code This is global and is what is initializing the Intercom messenger that works when not logged in.Further along my application structure, I have an auth provider using next-auth that returns different components based off log in status.  This fires when the session changes and passes in null when the user is not logged in.However, when I preview and the user is logged in and I open the messenger, this is all I get: The messages section seems to be working fine.I have two tags set up in GTM, one for install and one for update. Here’s how those are configured:Install:Update:All of the data attribut

Hi all, I was wondering if its possible to send a bulk load to a webhook in a outbound series. Right now it sends a message for each user, but I want to receive the list of users that match the condition, is this possible?, is there a workaround to achieve it?. Besides that, I was wondering whats the request rate for webhooks calls, is it 1000 per minute? (so I can accomodate my API to this rates). Thanks in advance!

I’m digging into the details behind the Triggers feature for Custom Bots, specifically “when a customer clicks on a website element” and I’m trying to understand if it’s possible for this Trigger to feed specific data about the button, or the page that the button is on, to the Custom Bot. The premise for us is that we have a pretty massive Help Center, and what I want to happen is that when a customer clicks on a button on certain pages in our app, it will automatically search the Help Center and return results based on the page that they are on. We’re currently doing this by feeding the page title into a search URL that opens in another browser tab, but I would love for this to be possible within the Messenger itself. Has anyone done or achieved anything similar? 

I do not understand how banner frequency and scheduling works. This is grayed out currently:Send more than once NewSend every time the person matches the rules until dismissed Get feature What does that mean?? Are you saying that I cannot send banners repeatedly to a user until the user dismisses it?   Because thats what happening now, so how can I do that if you are telling me I don’t have that feature?? What I'm trying to do is limit the total number of times that a visitor sees a banner. How do I do that???

When a client sends a support messages sometimes intercom will show the message as being sent from a different and incorrect client. So if Client1 sends a message sometimes Intercom will notify me that I received a message from Client2. I don’t know what could be causing this issue but even when I open the message box to respond it will have Client2 at the top instead of Client1.

Hi everyone, apologies in advance if this is covering some very basic territory! I’m new to Intercom and am struggling to work things out on my own.I’d like to set up two chats on a company website:1) Live chatA messenger pop-up that enables visitors to chat directly with a member of the team during specific times and days of the week. Once the user submits text into the chat, they wait for a reply (in other words, there are no more automated replies from the company in the chat).Ideally, we wouldn’t want the estimated response time to display. 2) Out-of-office chat botA chat bot that is active during out-of-office hours, which captures the following:- Name- Email- QuestionThe question field would ideally not have a word limit (we’re a medical company and our patients often send detailed messages about their symptoms).I’ve tried setting up the second chat using data fields to capture name, email and question. However, when I look at incoming messages, I can’t see the text visitors inpu

Hi guys! Does anyone know if I update my help center’s subdomain, will that change the rest of the article URL? (ID and/or title bit)To offer a bit more context: we're moving our help center over to Intercom, however the domain we'll eventually be using is already in use for our existing help center (help.company.com).I'd like to update all of the links inside our articles to use the Intercom article URLs prior to moving the site to our official support domain. The Intercom help center is currently set up on the temporary subdomain newhelp.company.com.I'm currently replacing the article links using the Intercom article URLs but removing the 'new' part so that the links should just work once the domain is moved over.However if the article URLs (ID or titles etc.) will change when we update the subdomain, this means we'll have to redo the link URL updates while the articles are live, meaning there will be a period of time where links within all 250+ support articles are broken.Any help/s

Hi there,  Does anyone know if there is a way to amend the suggested related articles that are populated at the bottom of each article when you enable the ‘related articles’ feature. I am finding that irrelevant articles are being suggested, ones that aren’t even in the same collection (each product has it’s own collection of articles), or those that have similar keywords.  The current intercom help articles don’t seem to shed any light on this, so any help or workarounds welcome! If there’s no way around this, I’ll have to disable as it’s not suitable for the customer journey. 

I am having trouble understanding how to use your transacitonal email. You make mention of examples in you blog post about sending order-related updates. But, I do not see an object as a trigger for sending email sequences. Heres an example:Beth has 2 orders for subscriptions. Each of the two orders has it's own unique expiration date and product associated with it. The two subscriptions expire 3 months apart - one on January 31, the other on April 15th. We want to send Beth an email 3 days before the expiration of each subscription.All i am seeing is attributes and events, but how/where do you maintain both of these orders if you only have dates or names for events, and only top-level attributes for a person?Seems we need ability to house an array of objects associated with a person, or to act on each object as a trigger for a sequence. Please give me in-depth detail on how to architect Intercom to let an expiration date on each of these two orders trigger their own email sequence, wi

I've attempted to embed a video and a gif in email messages that are part of a series but have not found success. I copy and embed HTML code from the original video and gif site and then paste. I then paste that code into the message using the "Insert HTML" option. Unfortunately, nothing seems to work. Any suggestions are greatly appreciated!

Hello, I have a problem with Intercom 12 and 15.I have a problem under certain conditions when using the Intercom iOS SDK: when I try to open a conversation from the Intercom conversation list, the application starts crashing with an error.I updated the SDK version to 15 and it crashed with the same error.The application is launching the messenger with `[Intercom presentMessageComposer:@""]`. Are you aware of these problems and can you suggest a solution? Xcode version 14.3 (Objective-C)Intercom iOS SDK version 12.4.3 / 15.0.0 ↓Crashing patterniPhone Xs iOS version 16.5iPhone 12 iOS version 16.5 ↓Patterns that do not crashiPhone 7 iOS version 15.0iPhone Xr iOS version 16.3.1iPhone 12 mini iOS version 15.4.1 Errors:Fatal Exception: NSInternalInconsistencyException Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are Data source before updates = { 1 section with item counts: [1] } Data source

I want to open an intercom messenger in the product without use clicking on the messenger icon.  For example, I want to add a link in a product tour that says "Contact us", which opens a messenger window when user clicks it.

We need some way to include throttling for our messaging. I want to be able to set up posts and chats that don’t have an end date, but I fear that someone could log in for the first time in a while and get three messages at once. I wish I could prioritize messages so I knew that they would only get one at a time.  (This would be for things that don’t go together in a series)

Hi all,I’m looking for a way to mass close open conversations. For example, close 1 week or older open conversations. If it’s possible, please share how can I do it. Thank you!  

3 days before the free trial ends, we send users a payment warning telling them we'll charge their credit card.  People who unsubscribe from our mkt emails don't get this warning. That's a big deal.  How can we send emails even if users unsubscribed? The audience rule "Unsubscribed from Emails is true" gives 0 users :-|    Thanks!

Hi all,I’ve followed the online guide and tried to launch the messenger from a button on a web page, but it fails to do anything. It’s 2 lines of code - how hard can it be?!Debugging in Chrome, the button click makes no calls at all. If I click the standard Messenger icon everything works fine.All help much appreciated!Button code:<a id="open_web_chat" class="btn btn-sm btn-primary lift w-75">Chat Now</a>Script before </body>:<script>window.intercomSettings = {api_base: "https://api-iam.intercom.io",app_id: "XXXXXX",custom_launcher_selector:'open_web_chat'};</script>

Any idea why my video would not show up when I embed it and set it live? Works and previews fine in my draft version.

If we change a URL on an existing article, will it automatically redirect to the new URL or is there something manual we need to do?