Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 316 Topics
  • 1,074 Replies

316 Topics

O
Olena M11Connector
asked in Mobile SDKs

Is there a way to grey out background when displaying post/chat in a mobile app?

Hello! I have just successfully sent myself my very first message within my app, which is pretty exciting! But what I noticed is that right now the avatar and the message itself sit right on top of the bottom nav bar, and it doesn't look great. Is there a way to customize it somehow using SDK so that the background becomes darker or blurry, for example? And another question (if any of you know) - is there a setting to remove "from Breverie" from my name so it only says "Olena"? Thanks a lot in advance! 

2
O
2 years ago
D
DharikNew Participant
posted in Mobile SDKs

React-native 0.60.6

Hi, I'm trying to use the intercom libs on our react native apps but I'm running into trouble with the installation. I'm on React Native 0.60.6 (I also tried upgrading to 0.61.x and same error). I yarn added the lib and ran pod install. On iOS I get the following build error: node_modules/react-native-intercom/iOS/IntercomUserAttributesBuilder.m:10:9: 'Intercom/Intercom.h' file not found From podfile.lock, these are the versions it used: - Intercom (10.0.3) - intercom-react-native (1.0.3):  - Intercom (~> 10.0)  - React-Core Interestingly I tried the community integration (https://github.com/intercom/intercom-react-native and had the exact same issue.  Any suggestions on what to try? Also why not allow use of 'Issues' on github?

1
Eric Fitz
2 years ago
L
LabNew Participant
asked in Mobile SDKs

Register a contact as a lead

Hi,I m trying to find out how to create a contact as a lead, i used the following `registerIdentifiedUser` and `updateUser` and passed `role` as `lead` but it does'nt seems to work.Any one know how to do this, is it even possible through the mobile sdk ? Or should i use the api instead ?

1
Eric Fitz
2 years ago
J
Jason PNew Participant
asked in Mobile SDKs

"Something went wrong"

Hi,  Using the mobile SDK and I have a singular user (at least reported) that gets this screen upon selecting the Intercom button. It happens all the time and is not intermittent (reported at least). Is there anyway to know what is going on here? Without being able to debug locally (I don't have access to their account) I don't even know where to start or if there is a way I can intercept the logs that Intercom might be publishing when its not local 

1
Eric Fitz
2 years ago
M
Matt KNew Participant
asked in Mobile SDKs

Android crashes on ConversationFragment.java

Hello, We've had a load of crashes on our Android app lately that are coming from the Intercom SDK. I've attached the stacktrace below. Hoping to bring some light on this to see if there is a known issue. We haven't updated the Android SDK recently, we're using version 9.1.2.Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'void io.intercom.android.sdk.conversation.ConversationContentPresenter.onProfileScrolled()' on a null object reference at io.intercom.android.sdk.conversation.ConversationFragment$2.onOffsetChanged(ConversationFragment.java:4) at com.google.android.material.appbar.AppBarLayout.onOffsetChanged(AppBarLayout.java:32) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:54) at com.google.android.material.appbar.AppBarLayout$BaseBehavior.setHeaderTopBottomOffset(AppBarLayout.java:2) at com.google.android.material.appbar.HeaderB

1
Eric Fitz
2 years ago
A
Anonymous
asked in Mobile SDKs

Heads up - we’re working on React Native 🥳

Hi folks! I’m Mat, the Product Manager for our mobile SDKs. Just dropping in to share a sneak peak at some work that I think a number of people in the forum will be excited to hear.. we’re working on React Native support 🥳  We’ve started work on a React Native wrapper for our mobile SDKs, and we’re aiming to release it around July. I know not having a supported option for React Native apps has been a pain point for a number of you, so I’m hoping you’ll be as excited about this news as I am! I’ll share more info here as we get closer to the release. For now, here are the headlines: The React Native wrapper should be available around July.It’ll work with the latest versions of our Android and iOS SDKs at the time.The wrapper will be fully supported by us, and we’ll be keeping it up to date with each new release of our mobile SDKs. Below is a gif of a conversation opening from a push notification in a React Native app on Android. As you can see, we’re making good progress. That’s

4
U
2 years ago
S
SerbanNew Participant
asked in Mobile SDKs

Is there any way to update the app icon notifications count badge when push/message is send out?

I am curious if this feature was added, because ii saw some threads where was mentioned that is possible to add this feature in future releases

1
A
2 years ago
C
CaptainNew Participant
asked in Mobile SDKs

Mobile app Intercom's chat missing text field. Users can't reach us

Hi guys, We are having an issue with Intercom's chat on a react-native app, on IOS. The chat works perfectly fine just until you open a modal view. After opening and closing it, if you try to open the chat the text field will be missing, so users won't be able to reach us. There is also a weird UI glitch showing the textfield coming from the top sometimes, and suddenly disappearing. We are using this react-native-intercom library fro the implementation, and the issue has been reproduced in both IOS 13 and 14 beta, on both an Iphone 6s and Iphone Xr. Please, find attached a video showing the weird behaviour. As you can see, the chat works as expected in the first 3 attempts. Then, after opening and closing the Navigation modal, the chat UI is missing its text field. Does anyone ever experienced anything similar? Any workaround? We have been trying to debug this with no luck. Thanks in advance for your time 🙂   

3
Eric Fitz
2 years ago
M
MinhNew Participant
asked in Mobile SDKs

Intercom Android has no update when new message comming.

I'm developing android app using intercom (React native android). Currently I'm facing problem that's intercom doesn't update for new message comming. Only update when I open conversation from launcher or kill the app and open again. Please help

7
Eric Fitz
2 years ago
B
Brandon S11New Participant
asked in Mobile SDKs

Why did I get a security alert from the Google Play Console when uploading a recent app build?

I received a security alert from Google Play Console when I uploaded a recent app build. The issue is caused by: io.intercom.android.sdk.utilities.IntentUtils.safelyOpenIntent Attached is a screenshot showing the issue.

7
Eric Fitz
2 years ago
U
User296Connector
asked in Mobile SDKs

Unable to connect from Android Apps

In INTERCOM iuas7kkt we are unable to connect to INTERCOM from Android apps, we dont have this problem with Web or iOS. We see a difference here, in settings/security. What we are missing in Android, please? Kind regards. https://app.intercom.com/a/apps/iuas7kkt/settings/security/p>

14
Eric Fitz
2 years ago
Z
Ziv NNew Participant
asked in Mobile SDKs

Build error using Xcode 12.5

After installing Intercom SDK using CocoaPods I get a build error trying to run my app on a physical device (on the iOS simulator everything works fine). The error I get is: building for iOS, but linking in dylib file (/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom) built for iOS Simulator, file '/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom' for architecture arm64 Anyone faced this issue?🙏

4
R
Top Expert
2 years ago
Z
Ziv NNew Participant
asked in Mobile SDKs

After adding intercom (9.2.0) to my app, something breaks and I can't make any networking operations using Android Networking library. I don't see any errors but the network calls seem to fail at some point.

This is my dependency graph:  dependencies { implementation 'androidx.multidex:multidex:2.0.1' implementation fileTree(dir: 'libs', include: ['*.jar']) implementation 'androidx.appcompat:appcompat:1.2.0' implementation 'com.google.android.material:material:1.2.0' implementation 'androidx.recyclerview:recyclerview:1.1.0' implementation 'androidx.annotation:annotation:1.1.0' implementation 'androidx.constraintlayout:constraintlayout:1.1.3' implementation 'androidx.legacy:legacy-support-v4:1.0.0' implementation 'androidx.cardview:cardview:1.0.0' implementation 'androidx.gridlayout:gridlayout:1.0.0'  implementation 'com.google.android.play:core:1.8.3' testImplementation 'junit:junit:4.12' androidTestImplementation 'androidx.test.ext:junit:1.1.2' androidTestImplementation 'androidx.test.espresso:espresso-core:3.3.0' implementati

1
Eric Fitz
2 years ago
S
Sami SNew Participant
asked in Mobile SDKs

iOS SDK excludes dSYMs when installed via SwiftPM

We're switching from Carthage to SwiftPM and found that the Intercom SDK doesn't include dSYMs when installed via SwiftPM, unlike other binary SDKs we've installed such as Instabug. I just want to let the iOS team at Intercom know so they can add them but apparently all we have is a community supported forum. Does anyone from Intercom read the forums? How can I actually tell someone who can do something about it?

2
S
2 years ago
L
Lance JNew Participant
posted in Mobile SDKs

Switching Intercom AppId without relaunch (Android)

I installed the Android Intercom SDK (version 8.2) following the instructions. My app has the ability to connect to our test/QA environment as well as our production environment. We have within Intercom 2 appIds, one for production and one for testing. After the user selects which environment they will be authenticated which at that time we call Intercom.Initialize(application, apiKey, appId). Depending on the environment this is the Ids for QA or Production. However in Android this switch does not occur and only uses the set of Ids it is first given on startup. Is it possible to switch within the app for Android. The iOS app works as expected and does switch between production and qa.

1
U
3 years ago
T
Tech T11New Participant
asked in Mobile SDKs

Crash with ShimmerFrameLayout

Some of our users are getting this error: ShimmerFrameLayout.java line 157com.facebook.shimmer.ShimmerFrameLayout.dispatchDraw Fatal Exception: java.lang.RuntimeExceptionCanvas: trying to draw too large(108387312bytes) bitmap.keyboard_arrow_upandroid.graphics.RecordingCanvas.throwIfCannotDraw (RecordingCanvas.java:280)arrow_drop_downandroid.view.ViewGroup.dispatchDraw (ViewGroup.java:4152)arrow_rightcom.facebook.shimmer.ShimmerFrameLayout.dispatchDraw (ShimmerFrameLayout.java:157)android.view.View.draw (View.java:21485)arrow_drop_downcom.android.internal.os.ZygoteInit.main (ZygoteInit.java:941) This happens with Intercom.client().displayMessenger()

7
Eric Fitz
3 years ago
I
Ingrid SNew Participant
asked in Mobile SDKs

Crash when [ICMHTTPBridge updateUser] method called

Encountered a new crash on our latest release. So far there's only been one crash but because we set our outbound rules to a set of people I'm just slightly concerned if it might be a bigger issue if we don't actually have the filters. Some more details below: Currently version of the app in the store has:Intercom SDK - 8.1.0Compiled on XCode 12.4Support iOS 12.0 and higher. The error is occurring on iOS version 12.1.1 iPad 6th gen (our app only supports iPhone) Here's the full stack trace:Crashed: com.apple.main-thread0 MyApp          0x10325a590 +[ICMAppEnvironmentChecker stringForDeviceTokenEnvironment:] + 829241 MyApp          0x10329659c -[ICMDeviceData init] + 1851722 MyApp          0x10323c1fc +[ICMHTTPClient updateUserWithUserAttributes:newSession:sentFromBackground:carouselVisible:success:error:] + 2649723 MyApp          0x103227d10 +[ICMHTTPBridge updateUser:] + 1817924 MyApp          0x10324ab50 +[ICMBridge ping] + 188605 CoreFoundation         0x1ca8db94c __

1
Eric Fitz
3 years ago
U
User413New Participant
asked in Mobile SDKs

How can we opt out tracking?

Hey, Is there a way to opt out tracking if the user does not want to send data? I have a toggle in my app that allows the user to disable analytics & tracking. Once the iOS SDK initialised, is there a way to opt out tracking? I tried to use the .logout() method in the SDK but it does not work. Events and updates are still sent to Intercom (which seems to be a bug?).  For example, Mixpanel allows us to do that: https://developer.mixpanel.com/docs/swift#opting-users-out-of-tracking/p> It's great, and Intercom should offer the same.Thanks,Axel

3
Eric Fitz
3 years ago
A
Ali KNew Participant
asked in Mobile SDKs

Issue while presenting the help center view controller on iOS

Hello,We are running Intercom 9.3.3 on iOS. We are trying to present the help center via the Intercom.presentHelpCenter() method, and the controller presented view controller is automatically presented then dismissed for an unknown reason. In the logs, here is the message we can read and I don't really know if it's really linked to the issue: 2021-03-17 16:43:53.684162+0100 SKVideo[518:32150] [assertion] Error acquiring assertion: <Error Domain=RBSAssertionErrorDomain Code=3 "Target is not running or required target entitlement is missing" UserInfo={RBSAssertionAttribute=<RBSDomainAttribute| domain:"com.apple.webkit" name:"Background" sourceEnvironment:"(null)">, NSLocalizedFailureReason=Target is not running or required target entitlement is missing}> 2021-03-17 16:43:53.684395+0100 SKVideo[518:32150] [ProcessSuspension] 0x113705b50 - ProcessAssertion: Failed to acquire RBS Background assertion 'WebProcess Background Asse

3
Eric Fitz
3 years ago
U
User855Connector
asked in Mobile SDKs

Do all Intercom features work with PWA?

Hello, We have a site and a mobile app. Our future vision is to stop native app development and instead, develop the website as a Progressive Web App - which behaves like a cross-platform mobile app on mobile devices. If we go this route, will our existing Product Tours (and other intercom features) automatically work on mobile devices? Please advise. Thanks!

1
R
Top Expert
3 years ago
ف
فريقNew Participant
asked in Mobile SDKs

my app rejected from google because "Intent Redirection" and I found this issue in the intercom Library

 this is the email from google  your app contains an Intent Redirection issue which can allow malicious apps to access private app components or files.io.intercom.android.sdk.utilities.IntentUtils.safelyOpenIntent

10
A
3 years ago
A
AramNew Participant
asked in Mobile SDKs

Can I add a language override to Intercom's mobile SDKs?

In our application the language can be changed from "settings" and does not depend from device language. But your SDK choose language from the device settings and I have problem with that.How can I change SDK language?

1
A
3 years ago
O
Owen SNew Participant
asked in Mobile SDKs

Intercom is crashing in our app when a user tries to send an image attachment after selecting a photo from their album.

Intercom allows the user to select an image but just after tapping Send the app crashes. GIFs are text messages are sent without any trouble. *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]' 

5
A
3 years ago
L
Larry NNew Participant
asked in Mobile SDKs

On iOS, when do we have to call setUserHash?

I turned on Identity Verification and therefore need to set a user hash. The documentation states this to set the User Hash:When your iOS app initializes Intercom if the user is identified (i.e., you have a user id or email address), pass in a String of the HMAC returned from your server's authentication call. This should be called before any registration calls. I looked at the Intercom iOS sample app here. I do see that registerUser is called in two places:On app launch inside of: AppDelegate/didFinishLaunchingWithOptions (Objective-C sample) or SceneDelegate/willConnectTo (Swift sample)On user tapping login: handleUserLogin My question is: do I have to call setUserHash in both places as well? The documentation states I need to call setUserHash before any registration calls. I'm not sure if this means that I have to call it in both app launch and user tapping login. Could someone please confirm when to call setUserHash?

4
L
3 years ago
U
User379New Participant
posted in Mobile SDKs

Why are my team receiving multiple mobile push notifications per message?

Intercom Conversations is sending multiple push notifications to our customer service team per message.

2
K
3 years ago
Ask a question
Terms & ConditionsCookie settings