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2188 Topics
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dontXgateNew Participant
asked in Apps & Integrations
Instagram is not free?

I had issues with IG integration - messages did not appear even though all the connection and permissions were correct. I decided to uninstall the app to install it again. Now it says that I need to buy a premium account. How is this normal when IG is a free app based on what Intercom says.  

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mateusz.leszkiewicz
Intercom Team
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adityakanadeNew Participant
asked in API & Webhooks
Issues with Webhook Authorization for OAuth Integration

Description:I am encountering issues while integrating Intercom webhooks using OAuth. Although the OAuth flow works and I can obtain access tokens, I am unable to create webhooks due to unauthorized token issues. I have selected all  available scopes in the Intercom Developer console, but the issue persists.Error: {  "type": "error.list",  "requestid": "003avbbpvjpgktcsppvg",  "errors": [    {      "code": "token_unauthorized",      "message": "Not authorized to access resource"    }  ]}How To Reproduce:Request URL / Headers:  URL:  POST https://api.intercom.io/subscriptions Headers: Authorization: Bearer <access_token> Authentication method or app type: OAuth 2.0 errors: token_unauthorized: Not authorized to access resourceLet me know if you need any additional details.Could you please assist in resolving this issue so that I can successfully create webhooks?Thank you for your support.

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mateusz.leszkiewicz
Intercom Team
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Kurtis MeyerNew Participant
asked in Apps & Integrations
Jira for Tickets Integration (not just conversations)

Hi TeamI have been testing the integration of Jira into Intercom.   I can see that the integration is for conversations, however not tickets?  Currently when a user reports a bug, we create a ticket tracker that can have multiple conversations associated.  We would love to see this ticket tracer then been linked to Jira, so the development team can work on it, and only have one touch point in JiraCurrently, if 5 customers report the same bug, it means 5 Jira Bug reports, when it is actually only one for the development team.How does everyone handle this? Besides manually. Thanks in advance Kurtis (Australia)

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Florian DenuNew Participant
posted in Mobile SDKs
Android SDK crash when adding video content

Running the SDK version "15.7.0" on my pixel 8 using android 14, when adding a video attachement the SDK is crashing. We find this error in the field on our crash monitor tool. Summary of crash iscom.google.android.exoplayer2.ui.AspectRatioFrameLayout cannot be cast to androidx.media3.ui.AspectRatioFrameLayoutI run the dependencies of our application and Intercom is not using the `com.google.android.exoplayer2`. I was able to reproduce and record the crash but it look like i can’t add video to this conversation.Let me know if you need more information  

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Kirill RabotaNew Participant
asked in Settings, Security & Permissions
SAML with Google Workspace configuration issues

Trying to configure SAML with Google Workspace and faced some difficulties.According to the doc:You’ll need to include this to configure SAML SSO with your identity provider.....- Encryption- AES256_CBC with this certificate:It is not clear from the document which setting this encryption must be applied to, but I assume that Intercom is expecting to receive an encrypted response from the Google Workspace IdP.The problem is that the Google Workspace SAML IdP does not support such an option. It can sign the assertion with its own certificate if needed, but it cannot encrypt the response.I also experienced a bug in the SAML configuration validation flow. I was able to pass the test and save the configuration as valid, but authentication via SAML is not working.On the Google Workspace side, I can see events of successful logins in the logs labeled SamlLoginSucceeded.At the same time, Intercom returns `We couldn't log you in because your identity provider returned an error. Contact your adm

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Employee
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Ben HizakActive User
asked in Settings, Security & Permissions
Assign conversation to Company

Hi,When a conversation comes in, intercom assigns it to a ‘company’. I would like to a different company. How do I do that?(I’m focused on Users, not leads)

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Nathan Sudds
Top Expert ✨
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kevin doNew Participant
asked in Mobile SDKs
Crash on iOS reported in Firebase Crashlytics

SDK version: 16.6.1We’re unable to reproduce this issue, but it seem to occur in Intercom chat.Here’s the crashlog:IntercomSDK_saveViewHierarchycom.apple.main-thread0 libsystem_kernel.dylib 0x1808 mach_msg2_trap + 81 libsystem_kernel.dylib 0x5008 mach_msg2_internal + 802 libsystem_kernel.dylib 0x4f20 mach_msg_overwrite + 4363 libsystem_kernel.dylib 0x4d60 mach_msg + 244 CoreFoundation 0x53f5c __CFRunLoopServiceMachPort + 1605 CoreFoundation 0x53600 __CFRunLoopRun + 12086 CoreFoundation 0x52cd8 CFRunLoopRunSpecific + 6087 GraphicsServices 0x11a8 GSEventRunModal + 1648 UIKitCore 0x40a90c -[UIApplication _run] + 8889 UIKitCore 0x4be9d0 UIApplicationMain + 34010 Runner 0xbf74 main + 12 (AppDelegate.swift:12)11 ??? 0x1b2aa9e4c (Missing)com.apple.uikit.eventfetch-thread0 libsystem_kernel.dylib

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Intercom Team
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Roy PaalNew Participant
asked in Mobile SDKs
Android crash with Release 7.1.1

Himy intercom is connected with IOS but In android, it is crashing with latest SDK 7.1.1details as below:  ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk"],nativeLibraryDirectories=[/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/lib/arm64, /data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]images as:  Can you please suggest how can we resolve this issue? Thanks 

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Intercom Team
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Steven NieNew Participant
asked in Mobile SDKs
Do I need to batch events from iOS clients before sending it for best performance?

Hey all, I love using the events via the Intercom iOS SDK. For some actions, users might trigger large amount of events(~30 in 1 min). Should I batch these events myself or the Intercom SDK is already handling it?  Specifically, do I need to batch events myself before calling this method?Intercom.logEvent(withName: event, metaData: metadata) Thanks!

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Intercom Team
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Jessie7213New Participant
asked in Reporting
Reporting on 'Teammate Time Away (Business hours)

Hey!I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.(See image below). I need to calculate how much time and agent spends away within our set business hours.Thanks!

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Intercom Team
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User1679New Participant
asked in Apps & Integrations
How can I send an outbound WhatsApp Template to a lead.

I've already set and verified WhatsApp and WhatsApp templates

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Jennifer K
Intercom Team
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Darren ZouNew Participant
asked in Messenger Security
Identity Verification expiration time

Is there a way to expire a HMAC hash for identity verification? How long does the hash last if the secrets are not rotated? Rotating a secret requires downtime so it is not ideal. If a HMAC signature is leaked, it can be use by anyone to impersonate a user. Unless I am misunderstanding..

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Intercom Team
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ccwNew Participant
asked in Reporting
Backup my account data?

Hi, I try to export my Workspace data to Amazon. However, in the last step, when I run the export, your system said it needs to verify my email. However, my email account does not receive any verificaiton email at all. I try to “resend”, but still fail.

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Employee
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 17.1.1

Release Date: 28-05-2024 🐛 Bug Fixes Fixed some memory issues that impacted a small number of users. Fixed an issue that was preventing some modals from closing correctly. Removed Xcode console warning.

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Brian B11
Intercom Team
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User1594Connector
asked in Reporting
The exel report for my android intercom flow doesn't show some information about the user

The Exel report for my intercom flow on android doesn't show some information about the user, such as the user's name and email address, this is happening every month.Could you please provide me with this information? 

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aykut.aydin
Employee
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ccwNew Participant
asked in Settings, Security & Permissions
Is Intercom still in operation?

Hi, I have two questions. I use the messager to contact Intercom but they do not reply after 24 hours. So I have to ask here:If I cancel the subscription, will all my data be deleted after the subscription expires? How can I switch from an old plan to the new plan, since from March, 2024, the price model has changed and I want to switch from the old one to the new one. 

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bernice
Expert User ✨
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SeanAtFuseNew Participant
asked in Mobile SDKs
App crashes on user entering Intercom interface (iOS 17)

App crashes on user entering Intercom interface, here is crash logs from Crasklytics. Fatal Exception: NSInternalInconsistencyException0 CoreFoundation 0xc7bc __exceptionPreprocess1 libobjc.A.dylib 0x18ea0 objc_exception_throw2 Foundation 0x6aac24 _userInfoForFileAndLine3 UIKitCore 0x7aa458 -[UICollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:]4 UIKitCore 0x2fec4c -[UICollectionView _endItemAnimationsWithInvalidationContext:tentativelyForReordering:animator:collectionViewAnimator:]5 UIKitCore 0x25ef54 -[UICollectionView _updateRowsAtIndexPaths:updateAction:updates:]6 UIKitCore 0x25eda4 -[UICollectionView insertItemsAtIndexPaths:]7 Intercom 0x139d30 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)8 CoreFoundation 0x414b8 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__9

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ZaraNew Participant
asked in Mobile SDKs
NSInternalInconsistencyException

We are currently experiencing crashes when opening old messages on Intercom - iOS SDK.  Here is the error message:  *** Assertion failure in -[IntercomSDKPrivate.TouchTransparentCollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:], UICollectionView.m:10,929*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid batch updates detected: the number of sections and/or items returned by the data source before and after performing the batch updates are inconsistent with the updates.Data source before updates = { 1 section with item counts: [2] }Data source after updates = { 1 section with item counts: [2] }Updates = [Insert item (0 - 0)]Collection view: <IntercomSDKPrivate.TouchTransparentCollectionView: 0x7fe6630e8c00; baseClass = UICollectionView; frame = (-393 0; 393 783); transform = [1, 0, 0, 1, -393, 0]; clipsToBounds = YES; alpha = 0; gestureRecognizers = <NSArray: 0x600000590e70>; backgroundColor = UIEx

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darshanhiranandaniNew Participant
asked in API & Webhooks
Darshan Hiranandani - How does the API handle large datasets when performing bulk user operations?

Hi, I’m Darshan Hiranandani, How does the API handle large datasets when performing bulk user operations? Are there any specific mechanisms or best practices in place to ensure efficient processing and minimal performance impact? Have anyone any suggestion and idea please share.  

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Employee
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Engineering SupportNew Participant
asked in Mobile SDKs
Missing Image Resource Online for Intercom SDK

 Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.Androdi SDK version: 15.7.0Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/1052073407/eabcb799a0515a981f18b011/IMG-20240515-WA0067.jpg       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)       at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)       at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)       at com.google.firebase.perf.network.InstrURLConnectionBase.e(InstrURLConnectionBase.java:24)       at com.google.firebase.perf.network.InstrHttpsURLConnection.getInputStream(InstrHttpsURLConnection.java:3)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:17)       at io.intercom.android.sdk.ui.

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Employee
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jahanzaibNew Participant
asked in Apps & Integrations
Intercom::ResourceNotFound Exception: Resource Not Found

lead #<Intercom::Contact:0x0000561eb31f1788 @changed_fields=#<Set: {"name", "custom_attributes"}>, @email="genuitytest+56565@work4humanity.com", @last_seen_ip=nil, @custom_attributes={"Company Name"=>"", "Company Website"=>""}, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io", @rate_limit_details={}, @handle_rate_limit=false, @timeouts={:open_timeout=>30, :read_timeout=>90}>, @type="contact", @id="663b8c8ae671dfde9a0b02a0", @user_id="57858049-29f2-40b9-93d7-f9ad46352826", @anonymous=true, @phone=nil, @name="folka  devop", @pseudonym="Lime Anchor", @avatar=#<Intercom::Avatar:0x0000561eb7af9a20 @changed_fields=#<Set: {}>, @type="avatar", @image_url=nil, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io", @rate_l

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Intercom Team
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Joe L11New Participant
asked in API & Webhooks
Unable lto save topics in webhook

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

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aykut.aydin
Employee
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story allenNew Participant
asked in API & Webhooks
How do I get a reply when I send a message using the api?

I send a message user the api: Reply to a conversation,How do I get reply when customer reply ?I need to subscribe conversation.admin.replied  this topic ?

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aykut.aydin
Employee
Nurit
NuritActive User
asked in Apps & Integrations
Looking for suggestions for an interactive PDF app that integrates with Intercom

In the past, we used to send interactive PDF documents to customers when we required their signature to perform actions in their account. These documents allowed customers to fill in their details and sign electronically via chat or email, without needing to download any additional software. We are now seeking suggestions for an app that has an integration with Intercom and can perform the same function. Do you have any recommendations?

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aykut.aydin
Employee
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iamMAHAMNew Participant
asked in Mobile SDKs
React Native: 404 Resource not found

[Error: ERROR - [HTTP 404] - Resource Not Found]. when I try to use one of the login function.we are using or trying to present the Intercom Messenger. const loginWithIntercom = async () => { const status1 = await Intercom.setUserHash(user.id.toString()); console.log('status hash : ', status1) // true const status = await Intercom.loginUserWithUserAttributes({ userId: user.id.toString() }); // throw 404 not found error console.log('login success : ', status); };I’ve checked in the native code that everything is configured as it should be after running npx expo prebuild.how to deal with this issue ?We are using :expo SDK: 51react-native: 0.74.1intercom/intercom-react-native: 7.1.1how to deal with this issue

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mateusz.leszkiewicz
Intercom Team
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