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Im trying to install the Messenger app in Salesforce Community. I found this old article but it seems incomplete.  Im wondering if I could get help with this integration.  I Edit the Head Markup in the Salesforce Community with the pre-filled script.Then in a lightning component I tried to Instantiate the Intercom instance:import { LightningElement, api } from 'lwc';export default class IntercomApp extends LightningElement { connectedCallback() { try { window.intercomSettings = { api_base: 'https://api-iam.intercom.io', app_id: 'my-app-id-here' }; } catch (error) { console.error(error); } }}I get this warning:frame-modern.812d2c17.js:1 [Intercom] The App ID in your code snippet has not been set. Set it to your App ID found in settings to complete installation: https://app.intercom.com/a/apps/_/settings/web With this message below:[Intercom] Launcher is disabled in settings or current page does not ma

Is there any way to insert articles into messages using the api or sdk?

Hello dear Support Team,after updating the Intercom SDK to version 15.2.0 our app crashing with the next Stacktrace: This happens when our own push notification will be consumed and the application will be send in background. After resuming the app from “recent apps” the crash happens. This behavior is noticed on different android versions from 11 to 14, and with Intercom SDK Versions 15.+, the same happens with 15.5.0.Thanks in advance for support!

Hello,I’m looking for any possible ways we might be able to create a Hubspot Ticket from within Intercom.Our use case is this: our Support Team directly supports our customers via chat and email in Intercom. If an issue is identified that requires Engineering help, we create a Ticket in Hubspot for Engineering to pick up.I’m looking for solution so that our Support Reps don’t have to keep a tab open in Hubspot to manually create tickets.Any possible ways to do this?

Release Date: 18-07-2024 🐛 Bug Fixes Fixed an issue where the Powered By Intercom link could appear even when disabled. Note This release contains some beta features.

Release Date: 18-07-2024 🚀 Enhancements A newly designed composer for the messenger. 🐛 Bug Fixes Fixes an issue with text fields in surveys. Fixed issue allowing customers to start a conversation after reacting to an article. Fixes an issue to handle empty message parts for bot introductions. Note This release contains some beta features.

Our mobile development team has identified a significant memory leak in the latest iOS Intercom SDK 17.1.2. This is causing app crashes for many users.Observations: Memory Usage: Before integrating Intercom, our app uses ~50MB of RAM. After integration, RAM usage exceeds 200MB, primarily allocated by the SDK.  Maybe this post can be relevant:    Performance Issues: The app experiences periodic CPU and IO spikes, leading to further slowdowns. iOS may terminate the app if CPU usage exceeds 50% for over 180 seconds. A way to cause a Crash: Interrupting an image upload, retrying, and repeating reliably crashes the SDK. Memory Profiling Suggestion: The SDK significantly increases RAM usage with chat usage, especially with image handling. Profiling suggests the decodedImageUsingGraphicsImageRendererRefWithCGImageRef function consumes substantial memory. Photo handling: The SDK renders images poorly, seemingly sending them at their full file size without any optimization. This is a ma

Hi everyone, I'm facing a critical issue with QuickBooks. Despite having an active internet connection and attempting manual updates, the payroll tax table isn't updating. This problem is crucial for our payroll accuracy and compliance. I urgently need your help to troubleshoot and resolve this issue. Any suggestions on forcing updates or fixing connectivity problems with QuickBooks would be greatly appreciated.

i want to report a bug to u directly cause bugcrowd support didnt accpet it my email is mbougherara97@gmail.com

Hi,Our app uses a static analysis tool called Veracode to analyze the source code and all third-party libraries for both Android and iOS apps.Veracode has detected 9 high-level security issues in the Android version of the Intercom SDK.The following issue was identified by Veracode in 9 places: Issue Description:This call contains a path manipulation flaw. The argument to the function is a filename constructed using untrusted input. If an attacker is allowed to specify all or part of the filename, it may be possible to gain unauthorized access to files on the server, including those outside the webroot, that would be normally be inaccessible to end users. The level of exposure depends on the effectiveness of input validation routines, if any.Recommendations:Validate all untrusted input to ensure that it conforms to the expected format, using centralized data validation routines when possible. When using black lists, be sure that the sanitizing routine performs a sufficient number of it

Is it possible to share prepared articles from the "Help" section in the Intercom chat on Telegram and WhatsAppusing a chat bot? I am not looking for pre-made solutions available on the internet, but rather want to know whether such functionality is available.For example, if a customer contacts support via Telegram and we send them a pre-prepared article from the Help section, is it possible for the customer to view it? Since articles from this section are not sent in text form, but instead through pop-up windows with hyperlinks, is there any way to make this information accessible to the customer?

Hi, I am using Make (formerly Integromat) to automate data exports. So I’m following this API call in the documentation : https://developers.intercom.com/intercom-api-reference/reference/create-data-exportTo do so in Make, I use the Intercom module “Make an API call” with a POST request (see attached picture) with the right URL endpoint : /export/content/data. (as mentioned in the doc) And with two dates with the right format in timestamp (I took June 1st and June 30th for the example). But when I try it I get a 401 error “unauthorized”.I don’t understand because in other automations I use the exact same module to Search contacts. In this case it is still a POST request and what changes are :the URL endpoint is : /contacts/search And the parameters of the query but it works.  I don’t understand what’s going on and overall : I don’t know how to get the authorization 😬I tried to create another connection and to re-do the process to authorize Make to access Intercom and vice versa but it

When opening the Intercom messenger to send messages, after tapping the initial prompt and being asked to type a question, sometimes the text input field for the message does not appear, and there is no way for the user to type. We’ve had reports of this happening from users and have videos of it happening, but have not been able to replicate this behaviour on the simulator. We’re encountering this issue on version 17.0.0

Hello, I’m new to the Intercom API and I encountered an error when using the “Convert a conversation to a ticket” api.  The error is ‘errors': [{'code': 'server_error', 'message': 'Server Error'}] What should I do? Is there a solution for this problem?

Is it possible to get to this screen with the Intercom JS API?  

I have problem with the Slack Convert aka. Intercom Convert plugin. It seems it stopped working last week and I have a weird problem with reinstalling the integration.Does anyone know what is the issue behind?   

Hi,I have created the GA4 setup using Google Tag Manager using this setup configuration. When I run a test in Preview Mode in Tag Manager, all I get is the Tag not firing because {{Event}} which comes up as value gtm.js never equals the Trigger values.Followed this setup: https://www.intercom.com/help/en/articles/6990698-setting-up-the-ga4-integration-with-google-tag-manager#h_9e4beabb3dIs there a step I’m missing that is not in the documentation on the link above?  

For the last couple of days, my team has been traying to connect our Instagram ccount to Intercom using the app, but everytime the message “An error occurred authorizing access to Instagram” appears and the connection isn’t available. On the facebook popup everything seems to be ok and Intercom appears as a connected app on facebook config. We didn’t have any problem while connecting to facebook, and there seems that there isn’t any aditional information regarding the error that could help determine the cause.  Anyone has any tip or clue to what to check for? Thanks

Environment:Intercom iOS SDK v17.1.2iOS v16, v17 STR: for us it reproduces if a conversation has a lot of messages (100 one word messages would be enough to reproduce the issue) open Message Composer using any available method select conversation that contains many messages (100 one word messages is enough for us to reproduce), you may notice the hang after this step type some message and send it  

Can you please turn our intercom back on? We support thousands of volunteers and charities, the finance team missed one small invoice of 16 dollars which we have paid today, we have paid for our account for the year until march 25 and all the accounts and invoices are update to date. Your system is now automated to deactivate it, but the fin bot will not reactivate it. Please reinstate our account now.   

Pipedrive app does not sync properly after several attempts. Intercom only shows to re-install. Is there something else to try, or is the app not working well at the moment? 

Hey everyone, we have a lot of crashes from crashlytics related to NavGraph, production buildSDK version: 15.9.1We are unable to reproduce it, but it’s top crash for nowCould you please take a look?Fatal Exception: java.lang.IllegalArgumentException: Cannot have an empty start destination route       at androidx.navigation.NavGraph.setStartDestinationRoute(NavGraph.kt:346)       at androidx.navigation.NavGraph.setStartDestination(NavGraph.kt:331)       at androidx.navigation.NavGraphBuilder.build(NavGraphBuilder.java:187)       at androidx.navigation.compose.NavHostKt.NavHost(NavHost.kt:391)       at io.intercom.android.sdk.m5.navigation.IntercomRootNavHostKt$IntercomRootNavHost$1.invoke(IntercomRootNavHost.kt:39)       at io.intercom.android.sdk.m5.navigation.IntercomRootNavHostKt$IntercomRootNavHost$1.invoke(IntercomRootNavHost.kt:34)       at androidx.compose.runtime.internal.ComposableLambdaImpl.invoke(ComposableLambda.jvm.kt:109)       at androidx.compose.runtime.internal.Composab

I previously had Intercom installed on my website, but I recently removed the application. However, I'm still experiencing an issue where the Intercom code continues to load, causing significant delays in page loading times. Despite uninstalling the app, I'm unable to locate the files or code responsible for calling the Intercom script in my database or codebase.I've thoroughly searched through my files but can't find where the Intercom code is being loaded from. This lingering code is negatively impacting my site's performance.Can anyone provide guidance on how to completely remove all traces of Intercom from my website? Specifically:Where should I look to find any remaining Intercom code snippets? Are there any common places where the Intercom script might still be getting called from? What steps can I take to ensure Intercom is fully uninstalled and no longer loading on my pages? Are there any tools or methods to trace the origin of the Intercom script that's still loading?Any help

ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk"],nativeLibraryDirectories=[/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/lib/arm64, /data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]

Hi!We’ve been having issues with our Salesforce Integration and FIN. We have our integration set up where FIN creates cases in Salesforce for each conversation, but that’s not happening anymore. We have already checked to make sure the mapping is correct and the conversations are with customers, not leads, nothing is working.