Popular Topics

Hello!We are using push notifications with Intercom to notify users of important events in our app.We’d like to know if Intercom supports silent push notifications for iOS & Android i.e. push notifications that we send to our apps that do not display any alerts/sounds, but are just used from our apps, to do actions such as reloading UI elements.Thank you.

Is it possible to add a copy action to a text area in an inbox app using canvas kit?

Hi Team, I have invited by the owner. So can I view list my teammate including their emails? Best regards,Manh

Any word on when you'll support Catalyst apps on macOS? We've been using Intercom on our mobile app, and would love to use Carousels in the Mac App as well.

Hello, I am an Android Kotlin developer, and I am using your SDK's automatic survey feature, which is triggered by an event. Everything is working fine when I test it in my environment because minify and shrink are disabled. However, when I generate a release version where this scenario changes (minify and shrink are enabled), the survey stops working.I am using the ProGuard configuration provided in your GitHub documentation, as well as the ProGuards for OkHttp, Okio, and Retrofit (these last ones have been working in production for a long time in the code, it's not something recent, only Intercom is). Could you please assist me with this issue?Intercom SDK: 15.1.0 (Without push messaging)Compile SDK: 33Min SDK: 21Target SDK: 33Our logging is not throwing any type of errors.

Hi there,I’ve created a webhook handling conversation.user.created and conversation.user.replied events. I’m using automation where the first step in the communication is the list of buttons, but also customer can send the message (instead of clicking one of buttons). Basically, I need to recognise in the webhook request, that the button was clicked OR the text was written by the customer. After a close inspection of the request data, both cases are identical. Interesting fact is that, as I’m using “Unstable” version of API, when the buttons are used deeper in the workflow, webhook request contains value in conversation_parts?.conversation_parts[0].metadata?.quick_reply_option_uuid when button is used, so I’m able to detect the click action. But for the first appearance of buttons in the workflow (on the first step) - metadata is not even present. Thanks and regards,Milan

Hi, Currently building an integration that allows courses to be embedded into Intercom. All this is working fine however when selecting a course, given there can be many, I thought it would be best to kick the user out to a sheet with a custom UI.Does a `sheet` action actually work within a canvas from a Configure flow response though? I can see the components rendering out properly but when I interact with them they don’t seem to trigger anything, not even any network activity.

Hello, the Compose version of my Android project is “1.4.1” and the intercom sdk version is “15.10.2”.The issue I am having is that the app crashes when I select an image from the user’s gallery. 

Release Date: 29-08-2024 🚀 Enhancements Added support for merged conversations

Release Date: 08-08-2024 🐛 Bug Fixes Support added for multiline attribute collector. Fixes an issue with canvas kit where some users were experiencing crashes. Fixes some minor UI issues. Note This release contains some beta features.

Is there a way to create a webhook to fire whenever someone mentions another (specific) team member ?My end goal is to receive a direct message in my Slack whenever someone mentions me in IntercomThanks!

Hello! I'm seeking someone experienced with setting up Intercom for customer support. If you have expertise in configuring Intercom for efficient customer service operations, please reach out. We're eager to streamline our support processes and would appreciate your help. Thanks!

While creating note from the intercom interface I can tag teammates, can i do that with the API?

Hi,We are getting the following bug on React-Native Android, which is causing Play Store to reject our appBug: - React Native SDK 7.1.3- We open an article by using the method "Intercom.presentContent(IntercomContent.articleWithArticleId(9305883)) "- When the article we just get a screen that says "Something went wrong" (screenshot below)- FYI this works on iOS  

I would like to embed a code to a help article from Tango. Is there a way to get this code embedded? 

Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files for configuration ':app:debugRuntimeClasspath'.> Failed to transform lifecycle-livedata-core-2.8.3.aar (androidx.lifecycle:lifecycle-livedata-core:2.8.3) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.> Execution failed for DexingWithClasspathTransform: /Users/name/.gradle/caches/transforms-3/3bfdb8d4164eceb9beb59b9f7ee5ce18/transformed/lifecycle-livedata-core-2.8.3-runtime.jar.> Error while dexing.

We are observing that within one bot flow, when we set an attribute value on a reference attribute there is way to reset it. If we continue on the same flow, and bring the customer back to first option, it keeps on appending the values selected by the customers. Anyone have any luck resetting the attributes within same conversation ?

I’m currently preparing for the MD-102: Endpoint Administrator exam and I’m particularly interested in understanding best practices for managing device updates and ensuring security compliance. Could anyone share strategies or tips on:The key steps for configuring update policies on Windows devices. How to verify that updates are applied successfully and troubleshoot any issues. Methods for ensuring that security compliance is maintained across all managed devices.Any insights or resources would be greatly appreciated!

Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

Hi team, recently I found that background-blend-mode is not working when creating email template.it seems acceptable styling when itself creating, but, after saving the template, background-blend-mode section is automatically removed. I tried !important but it also not working. Anyone please clearly answer how I can use background-blend-mode?

I'm seeing this weird error.TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I followed the guide on the official Github repo https://github.com/intercom/intercom-react-native#android. After trying the manual linking, I get a different error when building the app.> Task :intercom-react-native:generateDebugRFile FAILED Execution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons: - Gradle detected a problem with the following location: '/Users/bryamrodriguez/src/sammy-native/node_modules/@intercom/intercom-react-native/android/build/intermediates/packaged_manifests/debug'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:processDebugManifest' without declaring an explicit or implicit dependency. This can lead to incorrect results being p

Release Date: 23-08-2024 🚀 Enhancements Added the ability to disable swizzling. This can be done by adding the following value to your Info.plist: xml <key>IntercomDisableSwizzling</key> <true/> 🐛 Bug Fixes Fixed various memory leaks. Addressed some constraint-related issues in the SDK that were outputting warnings in the console.. Fixed a bug related to the Scroll to Bottom button in the conversation screen. Note This release contains some beta features.

I have a custom action which is executed at the end of a custom bot flow. It sends a Post Request to an API endpoint with the details above. If the user inputs only first name, e.g. “Andrew” in the “Full Name” field then the API call is never triggered. Any solution for this? or is there a way to validate the “Full Name” field and ask the user to also input their last name? Thanks

Hi.I’m trying to write Android UI tests on the app with Intercom integrated.I’d like to check that Intercom main screen is opened after some actions made in our UI.However I’ve discovered, that Intercom uses Compose, that’s why usual techniques to find views ids are not working.Could you suggest if any semantics were used in your Compose code or how can I find any stable identifiers to check them in my tests?

BottomSheet for attaching images/videos to a message is overlapped by Navigation Bar if Navigation type is Buttons.