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For those of you managing multiple brands within Intercom, I'd love to hear about your approach and any lessons learned.What best practices have worked well for you when using Intercom and Fin across multiple brands? Are there specific do's and don'ts you would recommend?Intercom appears to be optimized primarily for single-brand organizations, so I'm interested in learning how others have structured their instance, content, workflows, and AI experiences to support a multi-brand environment.  As an Intercom Manager, my focus is on managing the customer experience, support operations, content, and AI performance—not on building and maintaining complex technical integrations or data connector strategies. We have dedicated teams for that. I'm particularly interested in understanding how other organizations have kept multi-brand management simple, scalable, and sustainable from an operational perspective.What has been most successful for your team? And just as importantly, what mistakes or

I was wondering if there’s a timeline or expected timeframe at least to when can we expect intercom’s MCP to expand outside the US hosted servers? 

Hey Team, Quick question: “Is it possible to create an alert via Workflows or some other means to alert via Slack when a customer rates a conversation with a teammate as poor?” e.g. CSAT Score is 3 or less.Intercom has the ability to alert Slack Channels based on other workflow triggers like no response within X minutes or an unresponsive conversation, but for us to be able to manage DSATs as they happen with a live alert via Slack or some other modality would be super beneficial to our Support Managers and leaders to help coach and improve our teams. Please let me know if any of you have any ideas on how we can institute something like this or build something like this using Intercom and Slack. Thanks again! 

Hi,I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?  

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in BigQuery.Ideally, we need a way to:Regularly sync Intercom conversations, user attributes, and events into BigQuery. Structure the data properly so it’s easy to query. Avoid manual exports and keep everything automated. What’s the best approach to get this data into BigQuery?

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Client Registration, we get:POST https://mcp.intercom.com/register{ "error": "invalid_redirect_uri", "error_description": "Redirect URI https://app.integry.io/auth/redirect/ is not in the allowlist, reach out to Intercom Customer Support if you believe we should support it"}A few questions:What's the process to request a production redirect URI be added to the allowlist? Is this handled through Customer Support, developer hub, or a partner channel? Are there review criteria or a security questionnaire we should prepare for? Can we allowlist a staging URI alongside production in the same request? As an alternative — does the MCP server accept access tokens issued by a standard Intercom OAuth app (via app.intercom.com/oauth) as bearer tokens? If

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_shop_catalog to search_catalog as part of their UCP migration. The old tool is being deprecated (deadline June 15, 2026), but on some stores it has already been disabled — including ours.What I tried:1. Followed Intercom Support's recommendation: deleted the tool and re-added it. Intercom now correctly detects the new search_catalog. ✅2. But when calling it, I get a different error:"Invalid arguments: The property '#/meta' of type string did not match the following type: object [...] '#/catalog' of type string did not match the following type: object"This means: Shopify's new UCP-compliant tool expects meta and catalog as JSON objects, but Intercom serializes them as JSON strings. The result is rejected by schema validation.I tested the sam

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back to the dashboard and returns to the chat. This same issue previously occurred in the Android SDK but was resolved with a version update. I attached a video of it. We are using 19.4.1 swift package version.

Release Date: 25-05-2026 🐛 Bug Fixes Fixed an issue where the status bar could display the incorrect text colour.

Release Date: 14-05-2026 🚀 Enhancements Users can now send multiple images and files in a single message, with a preview of selected media in the composer. 🐛 Bug Fixes Fixed an issue where login-triggered notes may not appear when logging in mid-session. Fixed an issue where the Fin typing avatar could display the brand color as its background in the inbox. Fixed an issue where images in multi-block message bubbles could display with incorrect corner radii. Fixed an issue where isUserLoggedIn could return false despite a successful login. Fixed an issue where GIF timestamps and attributions may not align with the image width. Fixed an issue where short article URLs could open the Help Center home screen instead of the article.

Release Date: 14-05-2026 🚀 Enhancements Users can now send multiple images and files in a single message, with a preview of selected media in the composer. 🐛 Bug Fixes Fixed an issue where login-triggered notes may not appear when logging in mid-session. Fixed an issue where the Fin typing avatar could display the brand color as its background in the inbox. Fixed an issue where images in multi-block message bubbles could display with incorrect corner radii. Fixed an issue where isUserLoggedIn could return false despite a successful login. Fixed an issue where GIF timestamps and attributions may not align with the image width. Fixed an issue where short article URLs could open the Help Center home screen instead of the article.

Looks like it was some kind of cache on my other machine even though I cleaned it. Feel free to remove this since I don’t seem to have that option to remove my own post…_____________________________________ Xcode cloud is failing with this error:xcodebuild: error: Could not resolve package dependencies: checksum of downloaded artifact of binary target 'Intercom' (c4899e99e52e6ea85cd26417345071217ca9c61161e3bec44a5eacc21146f69b) does not match checksum specified by the manifest (8c63c9925605caf31f44587c098319bff7873f040d7aa64de7ca1918e52680a9) fatalError Most likely related to this: https://github.com/intercom/intercom-ios/wiki/Codesigning-Issue Any ide how to make it work again? Can't run rm command in xcode cloud  

Hello,Is it possible to create a side conversation in a ticket using the REST API?   

Hey everyone 👋, It was fantastic seeing you at the May 11 Office Hours Community Meetup. First off, apologies for the slight delay. I know I promised to drop this file within an hour of our meetup, but I decided to take a little extra time to polish it up and make a significantly better version for you all to use. During the meetup, I shared a quick video of the data framework I use, and a lot of you asked for a copy. As we discussed, a successful Intercom implementation always starts with a Data Collection Plan.  Before you flip the switch on Messenger or Fin AI, you need total internal alignment on: What specific data points you are sending to Intercom. Why your company needs to track them. What outcome each attribute will drive (e.g., routing a VIP ticket, triggering a churn-prevention Series, or giving Fin AI context to resolve a complex query). If you don't define the why and the outcome first, you end up with a cluttered workspace and missed opportunities. 📂 Template - http

I've been searching through the Intercom docs, asked Fin, and tried Claude, but I can't find a clear answer on this.I want to set up a webhook that triggers for every outbound email we send. When I try conversation.admin.replied and conversation.admin.opened it doesn't work. In an older community thread (link) someone mentions conversation.part.created as the solution, but I can't find that topic anywhere in the current webhook configuration.It has to trigger the webhook when a reply in a conversation is made, when a new conversation is made. It just has to trigger after every email that we send.What's the correct webhook topic to use for all outbound mail?

Intercom has multiple conversation-related webhooks.When a new conversation is created in the Intercom Inbox, the `conversation.*` topics are not triggered.Below the screenshots on how a new conversation is created.  Thanks for help!

Hi there,Working with the HubSpot Integration, I need to create a ‘list’ field and enter every Country in a drop-down field, so that the user does not have to manually enter this information and then this will be synced over to HubSpot. The challenge is that Intercom limit ‘People Data’ fields to 35 options, and you can’t use Conditional Fields either.So given this limitation, and the fact it has to be People Data Atrributes, has anyone else face this challenge and come up with a workaround? Is there any other way to pass the country to HubSpot from the other values in Intercom that simply cannot be mapped or used in many cases it seems?Is there anyway to pull in data from HubSpot to a Custom Data Field in People Data?It seems the sync is just Intercom to HubSpot, so I don’t believe I can do anything here with the limitations of Intercom’s People Data lists.Thanks in advance. IM.  

I am using the MCP search_articles here: https://developers.intercom.com/docs/guides/mcp#_-9Currently, help center filtering does not work. I suspect this is because the MCP endpoint uses help_centre_id while the REST API (https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/searcharticles) uses help_center_id.This means if I am trying to filter by a specific help center using MCP search_articles this doesn't work and I get articles from all help centers regardless of my filter.I am currently using the REST API as a workaround which does correctly filter by help center.Is it possible that MCP search_articles needs changed to use help_center_id and not help_centre_id?

We’ve recently added the Linear integration with Intercom. In our day to day use of it we have noticed that there does not seem to be a way for any comments from Linear to come appear as notes in Intercom. I understand MCPs are the recommended way to have comments come through, are there any other options to have comments come through? There are hesitations with connecting through MCPs and I’d like to see if there are other options worth exploring. Thanks in advance for any help/advice. 

Hello! Is it possible to create a custom preview line when composing an email that will show up in customer’s inboxes? I would like to edit this first line of text you see in your inbox next to the subject line to be different from the very first line of the actual email body’s text. 

We just signed up for statuspage and would like to keep our statuspage private and only expose it to users in the messenger. It looks like the integration only supports public pages. Does anyone know of a workaround? 

Hi Intercom Support Team, We’re intermittently seeing issues with the Companies Scroll API (/companies/scroll) in production. Our integration fetches over 100,000 company records, and while it often works, it occasionally fails with scroll_exists ("scroll already exists"). We have verified that no concurrent jobs are running on our side when this happens. We also implemented retries with long delays (up to 5 minutes), but the same error can still persist. Based on your docs, we expected scroll sessions to expire after 1 minute of inactivity, but in these cases that does not appear to happen. Because this is intermittent, it can be difficult to reproduce consistently, but it is recurring enough to impact our pipeline. Could you please investigate and advise on possible causes or recommended handling?Best RegardsUsama

I noticed what looks like a type inconsistency between two related schemas in the REST API.On the Admin object (/admins/admin), the id field is defined as a string — and the example values in the docs reflect this (e.g. "493881", "1295").However, on the Contact object, the owner_id field — which the docs describe as "the id of an admin that has been assigned account ownership of the contact" — is defined as an integer.These two fields represent the same value (an admin's ID), but they're typed differently depending on which side of the relationship you're looking at. This creates a few practical problems:Strict-typed languages choke on this. If I model Admin.id as a string and Contact.owner_id as an integer (matching the docs), I can't do a straightforward equality check without casting one or the other. Search filter confusion. When using the Search Contacts endpoint and filtering by owner_id, should I be passing a string or an integer? The field type says integer, but the actual admi

I am creating mobile app using React Native (Expo) and I would love to utilize intercom there. I am following all instructions and example repos and in the end I end up with an error..Wherever I put the import and I do anything with Intercom object I have: ERROR  [RangeError: Maximum call stack size exceeded (native stack depth)] > 13 | import Intercom from '@intercom/intercom-react-native';     | ^I have my app.json configured...["@intercom/intercom-react-native",{"useManualInit": true}]…I follow all the debugging steps and in the end there is above error. If I import the Intercom object from @intercom/intercom-react-native dependency nothing happens until I do anything with it (console.log it or execute Intercom.initialize(...))I am using expo 54.0.22 with react-native 0.81.5Does anyone have an Idea what is going on?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?