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Roman KamyshnikovConnector
asked in Mobile SDKs
Android Intercom SDK crash (FocusRequester is not initialized)

Hi!We started seeing this crash in the Android Intercom SDK (stack trace below). This was on version 15.1.0, we’re updating to 15.1.1., but the release notes for it only mention "Fixed an issue that causes image upload to fail when Identity Verification is turned on”, which seems like an unrelated issue, is it?Could you please let the team know about this and provide any timeline for a fix of the issue? ava.lang.IllegalStateException: FocusRequester is not initialized. Here are some possible fixes: 1. Remember the FocusRequester: val focusRequester = remember { FocusRequester() } 2. Did you forget to add a Modifier.focusRequester() ? 3. Are you attempting to request focus during composition? Focus requests should be made in response to some event. Eg Modifier.clickable { focusRequester.requestFocus() } at androidx.compose.ui.focus.FocusRequester.findFocusTarget$ui_release(FocusRequester.kt:90) at androidx.compose.ui.focus.FocusRequester.requestFocus(FocusRequester.kt:0

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YoonNew Participant
asked in Apps & Integrations
What could be the actual login flow: The activity_type shows admin_away_mode_change and then admin_login_success?

Hi Intercom Team, I want to understand the user’s Intercom Login flow. The purpose of this analysis is to capture User’s active hours in Intercom by analysing activity_type and timestamp.So far, the normal login flow is 1) admin_unauthorized_sign_in_method 2) admin_login_success , and when user changes to away mode then it shows 3) admin_away_mode_change  However, I found some cases that admin_login_success shows up again after admin_away_mode_change.  Question: What could be the possible scenario of this?  Thank you in advance Yoon

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User2312New Participant
asked in Apps & Integrations
Can I send outbound messages using Intercom's WhatsApp integration?

Hi I'm new here. I have set up Intercom native integration with WhatsApp and can't find a way to send outbound WhatsApp messages to my existing contacts. Is this a feature available? Or do we need to work with Octopods?

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TomMoranNew Participant
asked in Messenger Security
React Native [HTTP 401] - Failed Identity Verification check

We have recently updated to 4.0.1Based on the docs, it appears we are using the correct flow of calls when we wither get a new sign-up or a log-inawait Intercom.setUserHash(userHash)await Intercom.loginUserWithUserAttributes({ email, userId })await Intercom.updateUser({...}) With the above, we get [HTTP 401] - Failed Identity Verification check, after the sign-up call. Interestingly it only occurs for a new user sign up. Login works fine. I have tried adding in await Intercom.loginUnidentifiedUser() before I call loginUserWithUserAttributes but oddly I then get the verification error on the updateUser call. Is this a bug or am I missing something from the docs?  

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User700New Participant
asked in API & Webhooks
Articles API by tab

You would think the Articles API needs to accept TAGs as a param for it to work efficiently….other wise you cal call only by single IDs…...Any one else agree? 

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Lyndsey DuncanNew Participant
asked in Reporting
Linked ticket reporting

Is there an easy way to get a custom report of conversations with linked tickets? The data export for conversations does not include any columns on tickets like ticket ID etc and the data export for tickets does not include a linked conversation ID column? Our conversations can be rated but our tickets are internal/not shared with the customer and I want to report on the ratings of conversations with linked tickets.

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Racheal
Intercom Team
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VitorVargasNew Participant
asked in Apps & Integrations
:Automatic Email Sending with Intercom Integration

Hello,I would like to inquire if it is possible to send automatic emails using Intercom. Specifically, I am interested in integrating it with my API to trigger emails when a user clicks on the "Forgot password" link or to send a welcome message upon registration.Could you please provide information on whether Intercom supports these functionalities and if there are any specific requirements or considerations for setting up such automation? Additionally, if there are any relevant documentation or resources available, I would greatly appreciate if you could share them with me.Thank you for your attention to this matter. I look forward to your response.Best regards, Vitor

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Racheal
Intercom Team
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NickNew Participant
asked in Mobile SDKs
Intercom iOS SDK (14.0.6) crash

Hey Intercom Team,We are experiencing this warning in Xcode 14.2 including 2 type of crashes on Firebase with Intercom SDK version 14.0.6 [tried with latest 14.1.0 version as well but still getting debugger warning].We hope you guys take a look this issues and give us possible solution.Thanks. Firebase crash 1:Crashed: com.apple.NSURLSession-delegate0  CoreFoundation                 0x30f4 -[__NSCFString isEqualToString:] + 1761  Intercom                       0x122a60 shouldRenderOnNewLine + 3159322  Intercom                       0xb7f6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2596563  Intercom                       0xb7e6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2594004  Intercom                       0xb009c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2271925  Intercom                       0xaa4e0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2037086  Intercom                       0xd3be0 IntercomSDK_PINRem

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manfredxu99New Participant
asked in Mobile SDKs
React-Native problem building android - intercom-react-native:generateDebugRFile failed

Been getting this error since upgrading react-native, an ideas? * What went wrong:Execution failed for task ':intercom-react-native:generateDebugRFile'.> A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable   > /Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt Above I also see this:> Task :intercom-react-native:generateDebugRFile FAILEDExecution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons:  - Gradle detected a problem with the following location: '/Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:parseDebugLocal

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Murat KilciNew Participant
asked in Apps & Integrations
Error message in WIX.

Hello. I am just starting with Intercom. I integrated into our WIX webage. It seems like it is working in WIX. It shows up on the website. However, when I send any message, I get the following error. What is the fix? Thanks

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Employee
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Samvid SharmaNew Participant
posted in Customer FAQ
Unable to find User IDs by uploading CSV data

I have been trying to upload the User IDs via CSV file of 1k users but after multiple attempts getting a result of only 25 users on intercom, looking for help to resolve this

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Warren McInnesNew Participant
asked in Mobile SDKs
Specific user targeting with push notifications

Hi, I’m working with a client that wants to use Intercom to send push notifications.Their users are connected to one another, ie. user x is connected to user y, but user y could be connected to user a, b & x.Can you help with these questions:Is it possible to target specific users for push notifications? Are push notifications sent to a user when they trigger an event if no audience is configured?   Are Intercom push notifications only designed for generic groups of users (audiences?)

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Eden
Employee
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User1349Connector
asked in Reporting
Ticket reporting average time

Hi there, I see in the tickets (not conversation) report that only median time is available for all ticket status. Is there a way to get the average time instead? 

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Jennifer K
Intercom Team
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DatomniNew Participant
asked in Reporting
How is Median First Response Time calculated?

Hi, we're trying to recreate the Intercom's Median First Response Time metric in our mission-critical company dashboard, and need an exact logic used for calculating this metric.  In particular: Do you exclude conversations without responses from the calculations (in 99% of cases, those are spam messages)If the first response is an auto-reply - does Intercom count the time before it, or do they only count the time before a real person’s response?Reports in Intercom have time frames. Does Intercom count conversations that started before the chosen period but got their response within a selected period? Is the median first response calculated only for the closed conversations?Why is there a discrepancy in the time reports? (See below) Advice on this would be highly appreciated.

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HoratiuNew Participant
asked in Mobile SDKs
The iOS intercom SDK (14.0.6) crashes whenever I try to present it using default present() method or present(.home) method. If I use present(.messages) it works fine. Previous versions of Intercom worked fine. Is this a known issue?

Also tested with all versions from 14.0.0 and they all crash when trying to present the Messenger.It crashes even when launched from the Intercom launcher.Note: the view controllers are loaded from individual XIB files and not from a storyboard. The SDK was installed through Swift SPM. *** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.HomeHeaderViewController 0x11df35780> setValue:forUndefinedKey:]: this class is not key value coding-compliant for the key chatButton.' The weird thing is that we don't have a HomeHeaderViewController but our button is named 'chatButton' from where we launch intercom. If I rename chatButton to 'helpButton' the message will change to:*** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.HomeHeaderViewController 0x109bd9d80> setValue:forUndefinedKey:]: this class is not key value coding-compliant for t

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Brian B11
Intercom Team
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User557New Participant
asked in Apps & Integrations
Android SDK Push Notification Not received when App is in Foreground

Hi, I have followed below instruction to enable Push Notification. private val intercomPushClient = IntercomPushClient()override fun onNewToken(refreshedToken: String) { intercomPushClient.sendTokenToIntercom(application, refreshedToken) // DO HOST LOGIC HERE}override fun onMessageReceived(remoteMessage: RemoteMessage) { val message = remoteMessage.data if (intercomPushClient.isIntercomPush(message)) { intercomPushClient.handlePush(application, message) } else { // DO HOST LOGIC HERE }}I can see Push notification arriving when App is in background (either by back or home button press), and can click and navigate to Messenger HomeBut When App is in foreground (App Open state or visible), I cannot se the Notification in the Status bar, although onMessageReceived is triggered and intercomPushClient.isIntercomPush(message) = true.Can you please advise what needs to be done here

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Adina ChelminskyNew Participant
asked in Intercom Community
Need to hire an expert

Hi! I know I am subutilizing Intercom. Need to hire an expert to design my inbox, fin, bots, etc to make the most out of my subscription.TIA

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Eden
Employee
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Transfer Galaxy MarketingNew Participant
asked in Customer FAQ
How do I right align text in an email template?

Hi,Is it possible to right align text in an email templates?Kind regards, Ava 

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Tech TeamNew Participant
asked in Mobile SDKs
Android SDK crashing on React Native app when using react-native-picker

Hi,We upgraded the Intercom SDK on react-native to 5.1.1, however we found a very strange crash. On a screen we use https://github.com/react-native-picker/picker and when the picker is opened on Android the app will crash. We found that the Intercom upgrade from 4.0.1 to 5.1.1 was the culprit. I presume it’s something to do with the underlying Android SDK which was updated. Below is the stack trace from Sentry java.lang.ClassNotFoundException: androidx.appcompat.widget.e0$a at androidx.appcompat.widget.e0.setSelector(DropDownListView.java:1) at android.widget.AbsListView.<init>(AbsListView.java:899) at android.widget.ListView.<init>(ListView.java:231) at android.widget.ListView.<init>(ListView.java:227) at androidx.appcompat.widget.e0.<init>(DropDownListView.java:1) at androidx.appcompat.widget.i0.s at androidx.appcompat.widget.i0.q(ListPopupWindow.java:4) at androidx.appcompat.widget.i0.a(ListPopupWindow.java:1) at androidx.appcompat.

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Jina WatsonNew Participant
asked in Apps & Integrations
Synced Fields Not Updating in Intercom - Salesforce

Hi - I have two fields mapped, having Salesforce sync to Intercom, but the data is not updating in Intercom, even after an event triggered sync. Any ideas?

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Jacob Cox
Intercom Team
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JuanFragaNew Participant
asked in Mobile SDKs
User data is getting mixed up

In the Android project I'm working on, we're noticing that user data is getting mixed up. Why could this be happening? Every time a user logs into the application, we perform a login to Intercom using the following code: operator fun invoke(user: UserModel, intercomHash: String) {    val userAttributes = createUserAttributes(user)    val registration = Registration.create().withUserId(user.id)    Intercom.client().setUserHash(intercomHash)    Intercom.client().loginIdentifiedUser(registration, object : IntercomStatusCallback {        override fun onFailure(intercomError: IntercomError) {            /*                The Intercom login will fail with error code 3002 if the user is already logged in.             */        }        override fun onSuccess() {            Intercom.client().updateUser(userAttributes)        }    })}private fun createUserAttributes(user: UserModel) = UserAttributes.Builder()    .withEmail(user.person.emailAddress)    .withPhone(user.person.phoneNumber)    .wit

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Racheal
Intercom Team
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CelineNew Participant
asked in Mobile SDKs
Questions about mobile SDKs & workflows

Mobile SDKs: 1. We have embedded Intercom into our developed app (let’s called it Venus in this case), and when we reply our users through Intercom, how do users see mobile push/notifications on their phone? Can they see on lock screen? And what will be the text like, is it “New message from Venus” or “New message from Intercom?”Like:  2. Our users would like to send files via Intercom within Venus, can we create maybe like a short link in Workflow’s message, and when someone clicks it, it will direct the user from Venus to his/her email app and fill in email template automatically? Workflow:1.  We have created a workflow which is when customer clicks on messenger, workflow will be triggered. However, we want this workflow to be launched from beginning again every time when the same user clicks on messenger. How can I set it up?  

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Racheal
Intercom Team
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ssyam011New Participant
asked in Apps & Integrations
How to add Salesforce Opportunity Lookup in the Custom Case Form?

We’ve installed Salesforce App in our Intercom and have created a custom form so that users can create cases from Inbox. However here we’re facing a difficulty as we  need to tag an opportunity lookup as well while creating a case in our Salesforce org. But in the custom case form , only text and picklists are available, not able to add lookup. Please help in identifying an option to fetch and add opportunity lookup as well.

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Racheal
Intercom Team
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Ted MartinezNew Participant
asked in API & Webhooks
Query for null or not null

url = "https://api.intercom.io/conversations/search"headers = {'Accept': 'application/json','Authorization': 'Bearer auth-token',"Intercom-Version": "2.9","Content-Type": "application/json"}params = {  "query": { "operator": "AND", "value": [ { "field": "team_assignee_id", "operator": "!=", "value": None}]}}response = requests.post(url, headers=headers, json=params) I want to get all assigned conversation and I have only one conversation and it’s team_assignee_id value is null. This query should return an empty list, but it is returning that conversation. What is the correct setup to get only assigned conversations? Also, for whatever reason, the equal(“=”) operator returns the same result. "query": {"field": "team_assignee_id","operator": "=","value": None}This query using equals and not equals return an empty list.

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Product ONew Participant
asked in Mobile SDKs
Bottom padding without insets.

I have a problem with `io.intercom.android:intercom-sdk:15.1.0`. When a new in-app message appears, it's hidden "under" the navigation bar. Switching to another tab fixes the position on the screen (I think it calculates window insets). I've tried setting bottom padding, but the behavior is still similar (2nd gif). The content displays with the given padding, and after changing the tab, it moves up by the height of the system navigation bar.No bottom padding set:  After setting bottom padding:  

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Racheal
Intercom Team
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