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2191 Topics
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Craig W13New Participant
asked in Customer FAQ
Any reco's on best way to create hierarchy structure for FAQ's. For example let's say you have a few dozen B2B clients, 50% FAQs can be viewed by all. 40% of FAQs can be seen by some clients, 10% FAQs are unique to single B2B client.

Main goal is for a single point of data for all FAQs. Secondary goal is to be able to quickly review, update, run through compliance, and create an internal WIKI for new hires. I'm working with a clean slate so I can start my data structure from scratch. Thanks for any input

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Robin MNew Participant
asked in Apps & Integrations
Conversation data attribute and webhook

Hello, We use conversation data attributes and webhooks. We need to be notified when one of our attributes is updated. However, webhooks do not send any events when a conversation data attribute is updated. Do we need to configure something to receive an event when the conversation data attribute is updated?

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Bruno DNew Participant
asked in API & Webhooks
I'm trying to download a report from the API. I retrieve the data after 24 h which gives me a "500 server error", although the documentation says data is available for several days and I don't launch another job in the meantime.

First, I create a job using https://api.intercom.io/export/content/data/p>I receive a job ID.If I retrieve the data as soon as it's available, there's no problem. (retrieving the data is using https://api.intercom.io/download/content/data/my_job_id. However 24h later, the job identifier doesn't work anymore. I get back an internal server error (500). The documentation says data should remain available for download for much longer (several days). Also I didn't launch a different job in the meantime, so I don't understand why the data retrieval is broken.

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KaitoNew Participant
asked in Settings, Security & Permissions
Hey everybody - I enabled my intercom chat bot on my website ( http://www.utopialabs.com/) and the app (https://app.utopialabs.com), but the chat icon on the bottom right is not showing up. Do you know why that's happening?

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

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Joseph S.
Super User ✨
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User1410New Participant
asked in Apps & Integrations
I would like to link my translation tool (Deepl) with Intercom's support chat, but I would like to know a better way to set it up without having to go through a third party app.

I would like to link my translation tool (Deepl) with Intercom's support chat, but I would like to know a better way to set it up without having to go through a third party app.

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Joseph S.
Super User ✨
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antoineNew Participant
asked in Apps & Integrations
How can we use Hubspot Integration in order to sync Hubspot Company properties and create inbox rules based those Company properties

In our Hubspot CRM we have our companies with properties like Type of client (low/mid/high). We would like to create inbox rules on Intercom based on those Company properties when a customer (linked to a company) send us an email in our Intercom Inbox.How can we show Hubspot companies info in the top right menu in our Inbox (same way we can see Hubspot contact details) Thanks !

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Ori S12New Participant
posted in Settings, Security & Permissions
Assigning myself a seat

Hi all,We've added an outbound seat, but when I try to publish something it, Intercom says I don't have permission to outbound.When I try to give myself the sit (I'm my organization's admin), I get an error that I can manage my own permissions. How am I supposed to grant myself access to the new features?

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Goran KNew Participant
asked in API & Webhooks
Is there an API endpoint that allows the creation of multiple contacts with one call, or does each individual contact creation requires an individual API call?

Is there an API endpoint that allows the creation of multiple contacts with one call, or does each individual contact creation requires an individual API call?

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Joseph S.
Super User ✨
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User1408New Participant
asked in Reporting
We have some troubles with quick links, they dont work

We have some troubles with quick links, they dont work

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Joseph S.
Super User ✨
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YanivNew Participant
asked in Apps & Integrations
API is not available for a new App's Plan

Hello. My goal is to use the Intercom API in order to fetch conversations (of my project).I've created a new app on my personal workspace; generated a new token and tried to use this token to access the conversations; I used this API ;> https://api.intercom.io/conversations/p> I get back this response -{ "type": "error.list", "request_id": "000229afga31flof5mqg", "errors": [ { "code": "api_plan_restricted", "message": "Active subscription needed." } ] }Looking at this page - https://developers.intercom.com/intercom-api-reference/v2.0/reference/error-codes/p>I seems like this issue mapped to `The API is not available on this App's Plan` I don't understand what it means; which subscription are we talking about? how can I fix it.why is this API not available on my new App?

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Joseph S.
Super User ✨
Lucía
LucíaActive User
asked in Apps & Integrations
Has anyone else had trouble integrating Stripe?

We're trying to connect the Stripe app to our workspace, but we've encountered a couple of questions or data required that are out of our scope, such as banking accesses. Do we need a specific user profile on Stripe?Thank you!

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Lucía
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Cyril MNew Participant
asked in Apps & Integrations
I need some help to start an APP with the API

Hello, I would like to find an example of PHP or JS code to use Canvas with Intercom.We use Intercom for communication with visitors to our site and our LMS.We would like to be able to insert dynamic information at specific times.For example, when a student connects to our LMS and needs to follow a training course.We would like to be able to send him an automatic message indicating the link where to sign his attendance sheets and the link to join his virtual class on video.This information is personalized for each student, so we need to inject it at a specific time for a specific person, but without them necessarily being registered on Intercom. I went through the documentation and it seemed to me that the Canvas answered this request.But when I try to create an APP and use Canvas options I get stuck.I have well informed WebHooks to configuration pages in PHP on our site and nothing seems to work. Would you be kind enough to offer me an explanation and/or a small piece of code to start

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Daniel M15
Employee
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Lisa B13New Participant
asked in Customer FAQ
My CSAT ratings are not sending! Help!!!

My CSAT ratings are not sending! Help!!!

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Employee
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Lisa B13New Participant
asked in Customer FAQ
Why can't I see my last 3 conversations in the Messenger anymore?

Why can't I see my last 3 conversations in the Messenger anymore?

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Employee
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cl17New Participant
asked in Settings, Security & Permissions
I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

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Joseph S.
Super User ✨
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PattiNew Participant
asked in Apps & Integrations
Hello I am trying to Integrate the app SendInBlue. When I pull the app up in the app store it dosent give the option for install. After reading the community forum I was advised I need permission to access it. Could you help me with that ? Thank you

Hello I am trying to Integrate the app SendInBlue. When I pull the app up in the app store it dosent give the option for install. After reading the community forum I was advised I need permission to access it. Could you help me with that ? Thank you .

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Joseph S.
Super User ✨
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PattiNew Participant
asked in Settings, Security & Permissions
"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

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User1830
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Marc K12New Participant
asked in API & Webhooks
API should return updated data in real-time & simplify updates

The way the Intercom API currently works makes it complicated to reliably create and update contacts. Example 1: Newsletter sign-upList all contacts with that email address.Update existing contact or create new one as needed:If there is a user then update that user.Otherwise if there is a lead then update that lead.Otherwise create a new lead.If an existing contact was updated then also remove an eventual subscription opt-out and "unsubscribe all" flag for that contact. Step 2 can create duplicate leads if, for example:A user was created very recently before the newsletter sign-up (e.g. user created by product sign-up and then they sign up for the newsletter shortly after). Thus the user is not yet returned by the API (delayed) and a new lead created.A lead was created very recently for the newsletter sign-up but the person signs up again shortly after (e.g. because of a network issue). Thus the first lead is not yet returned by the API (delayed) and a new one created.The net

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User1637New Participant
asked in Mobile SDKs
Android app crash with "io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.addTicketHeaderToCompose"

Hello!  We have an app written in Flutter, where we use the `intercom_flutter` package version 7.6.1. This package uses your Android SDK version 14.0.3.  With our latest release we received an app crash on our Play Console. The error message was: io.intercom.android.sdk.m5.notification.InAppNotificationCardKt.addTicketHeaderToComposeWith the following stack trace:Exception java.lang.IllegalStateException: at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer (WindowRecomposer_androidKt.java:349) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default (WindowRecomposer_androidKt.java:324) at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer (WindowRecomposerFactory.java:168) at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release (WindowRecomposerPolicy.java:224) at androidx.compose.ui.platform.Windo

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Racheal
Intercom Team
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Brent LNew Participant
asked in API & Webhooks
Custom attribute qualification data fields are no longer being filled by cookies.

We have 3 custom qualification data fields that got created when we first initialized a session using them a long time ago. These field values are being filled in through a cookie.  Yesterday everything seemed to be working okay but now only 1 of the fields (userID) is getting populated with a value but it is not consistent either. Our developer has been unable to determine the cause of the issue between yesterday and today. The only "significant" change was we renewed our contract and we ended up getting rid of the Advanced Workspace Management since we did not use most of the features with that add-on.  How do we get support on this?

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Employee
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User1631New Participant
asked in API & Webhooks
How can I filter the contacts created after a certain date and, if I have more than one page, scroll through them?

According to the documentation I can only filter and get data from the first page or get all data without filter.But, for example, I made a I posted the request at https://api.intercom.io/contacts/searchand it returned me that I have 8 pages with 50 contacts each, and that they were created with a certain date. But I can only access the data from page 1.So I tried to use the post request to https://api.intercom.io/contacts?per_page=150to be able to reproduce the json that you demonstrate in https://developers.intercom.com/intercom-api-reference/reference/ -cursor paging. But instead of the 8 filtered pages it goes to 62 unfiltered pages.

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User1622New Participant
asked in API & Webhooks
How to migrate API from v.2.10.4 to 4.0.0

Hej, currently we are using the intercom-client v.2.10.4 to create a new contact with the role 'user'.In the version 4.0.0 the API has changed but I cannot create a user with the call 'client.contacts.createUser'.How can I migrate our project so, I can use the latest version of the intercom client?

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NeelimaNew Participant
asked in Settings, Security & Permissions
We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue.

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Oseas
Employee
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Morgan WNew Participant
asked in Reporting
Is there a report I can run that shows me all conversations within a specific date range and the user who started the conversation? I want to report on the number of support conversations we've had over a 3-month period and the user involved.

Is there a report I can run that shows me all conversations within a specific date range and the user who started the conversation? I want to report on the number of support conversations we've had over a 3-month period and the user involved.

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MorganneNew Participant
asked in API & Webhooks
Is it possible to open the Articles Help Center through the Javascript API? I see there are mobile options (ex: https://developers.intercom.com/installing-intercom/docs/react-native-help-center) but can't find any documentation for a web option.

Is it possible to open the Articles Help Center through the Javascript API? I see there are mobile options (ex: https://developers.intercom.com/installing-intercom/docs/react-native-help-center but can't find any documentation for a web option.

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