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Hi everyone, we have 2 workspaces in intercom. A Salesforce app is connected to one of our workspace and I like to know if I can connect another workspace to the same Salesforce org.Is there any way I can have the second intercom workspace linked to the same salesforce environment? I could really use the help! Thanks a lot :)

We made an Intercom App relying on CanvasKit and the Sheets within the Messenger.However Messenger Sheets display from within an iframe, and some users can't access it because they have iframe blockers… Sometimes it's even worse as their blocker prevents the iframe to open in the messenger but opens it into a new tab, and obviously it does not work as expected if rendered from outside the Sheet into the Messenger… So, even if that's not something we can fix, I wanted to know if you had some advices and experience about it? The idea is to make a clean UX whatever the issue is…

We use Intercom for chat & articles. Will a forum feature (like Interconnected) become available to us to purchase as well? (BTW - I did search, but couldn't find similar topics, so I apologize if this has been asked a gazillion times already). Paul

I am using Java SDK to send events to intercom. It works on local machine, but now AWS. I get below exceptionjava.io.FileNotFoundException: https://api.intercom.io//events java.io.FileNotFoundException:https://api.intercom.io//events atjava.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1920) at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1520) at java.base/java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:527) at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:334) at io.intercom.api.HttpClient.runRequest(HttpClient.java:151) at io.intercom.api.HttpClient.executeHttpMethod(HttpClient.java:110) at io.intercom.api.HttpClient.post(HttpClient.java:100) at io.intercom.api.DataResource.create(DataResource.java:25) at io.intercom.api.Event.create(Event.java:35)  

We have our product running for a couple years now. There's a lot of users. When we started with intercom there either wasn't any option for supporting push notifications or we just didn't find it enticing enough. Now we would like to enable push notifications in intercom. We have thousands of push notification tokens in our DB that we use in our product. Is there any option to use those tokens and just synchronize them to the users in Intercom or is the only possible option to use the iOS SDK in our app?

Hi team, We're building an app that will add notes in conversations. Looking through the Intercom API, it seems like we must associate a note with an admin in the Intercom account.  Is it possible for the note to come "from" our app instead? For example, like Slack bots with their own name and logo. Or, we use the Intercom/Github app and notes are posted from "Operator".   

Hi Team, I'm trying to create a webhook for my app that having OAuth authentication (i.e. Intercom users can install my app on their account/workspace). In my app, users can create separate functions to be executed for each type of intercom notification topic e.g. 'contact.created' topic triggers function1 and 'company.created' topic triggers function2 ...etc. So for example, if user1 creates 2 different functions for 'contact.created' & 'company.created' and another user2 creates few more functions for different notification topics for that user's account/workspace.  With webhooks how do we distinguish from which user or workspace the notification is generated? Webhook json payload does not seem having any field that allowing me to uniquely identify user/account/workspace where the event occur? or am I missing something?thanks

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Best practices for visualizing ALL engagements through Intercom?Since the 27th of april, we suddently have a lot of errors on our website that all relate back to the intercom help articles we published. They all...How to identify from which user/account/workspace a webhook notification generated?What are the best practices for multilingual support?Mobile Push data is missing in recent message data exportsHow can I stop automated responses adding this email into the conversation? Happy fixing!

Hey Connectors! In this webinar @Rati Zvirawa​ and @David Cullinan,​ the product managers behind Custom Reports and Conversation Topics, dive into best practices and the stories behind how they were made. https://intercom.wistia.com/medias/c7vq092j0j If you're watching back the recording here, please feel free to reach out with any questions you may have in the thread below 👇 Thanks to all who contributed to the actual webinar on the day, we've taken on your feedback and look forward to running more sessions like this in the future.

We're switching from Carthage to SwiftPM and found that the Intercom SDK doesn't include dSYMs when installed via SwiftPM, unlike other binary SDKs we've installed such as Instabug. I just want to let the iOS team at Intercom know so they can add them but apparently all we have is a community supported forum. Does anyone from Intercom read the forums? How can I actually tell someone who can do something about it?

Should I Setup Salesforce integration using email address or Unique ID?

Big difference in Median and Average response time - how can I get more data on what causes this? I have been looking at the difference between my teams median response time and the average response time. There is a big difference. How can I get more data to analyse what is causing this? I don't think the conversation export has first response time data?

Intercom's agent chat interface has action messages that are displayed differently, i.e. in the center of the agent's chat window. For example the "You assigned this conversation to yourself 1h ago" notification. I would like to send this through the API, is this possible? Is there a conversation message type that we can use for this or recommended html body formatting type? I have tried applying the formatting that is applied in the agent's chat screen to my message body and this did not work.

When I create a conversation using the API, and run assignment for this conversation either using the run_assignment_rules route or just assign it to a department, this does not take into consideration the office hours. Is this an intercom API limitation or is there something I am missing in my workspace config?

I love intercom, but as the product has grown our small team needs a partner to help us design and expand intercom to support our Shopify App Store Listing (https://apps.shopify.com/bing-shopping. Where can we find a list of partners/experts on intercom?

I need to get the list of conversations for the admin. How can I get this feature added in my javascript via intercom

I'm creating wallboard for my client where I have to show how many "total chat today"? How can I fetch that? Please help.

The documentation for Creating a Conversation (sample response below) says that the ID representing the conversation is returned as a response. (conversation_id). However, when testing this, I'm only seeing the ID of the specific message - rather than the conversation_id of the conversation.... only type through message are returned. HTTP/1.1 200 OK{ "type": "user_message", "id": "2001", "created_at": 1401917202, "body" : "Hey, is the new thing in stock?", "message_type": "inapp", "conversation_id": "36000324324"} How can I find the ID of the conversation?   

I installed the Android Intercom SDK (version 8.2) following the instructions. My app has the ability to connect to our test/QA environment as well as our production environment. We have within Intercom 2 appIds, one for production and one for testing. After the user selects which environment they will be authenticated which at that time we call Intercom.Initialize(application, apiKey, appId). Depending on the environment this is the Ids for QA or Production. However in Android this switch does not occur and only uses the set of Ids it is first given on startup. Is it possible to switch within the app for Android. The iOS app works as expected and does switch between production and qa.

Currently, I add the "meta-data" of the content being reviewed as a note into the conversation. But it would be a lot better if I could move this into the sidebar. Is there a way to add meta-data into a conversation that is then automatically shown in the sidebar? Also it is a bit challenging since for various reasons customers might have multiple user IDs on intercom. We add all users (and their external ID) via Javascript on every request. But how do we best sync the intercom user ID back to our system, since the Intercom API always wants us to use their IDs and not our external IDs (which would be way more convenient).  Semi-related it is not very nice that we have to use IDs for things like teams and not just string identifier. This means we need to either fetch and cache this information or configure it, which is cumbersome, especially between the test and production intercom instances.

Hi team, We currently have an app that has about 50 installs. We're making some enhancements to the app and need to increase the number of required permissions.  What is the best way to go about this process? If we add more permissions, do the users who currently have the app installed need to reauthenticate? Thanks!Cory 

We use Intercom's Oauth to get the access token for our users(Dashworks). Recently we are getting 401s and user's had to re login(Access token was changed). Do the token's expire by design and is there a way to refresh them?

Hello Team, I am using intercom webhook events to process the changes to objects. However, there is no topic for contact.updated or company.updated, https://developers.intercom.com/building-apps/docs/webhook-model Without these topics, we have to run jobs to fetch the updates. Is there an alternate solution, or i am missing something

I am using contact/search API with query using created_at filter. My question is, when I query the record using created_at filter for newly created record and I am not getting records. but when I query the record using previous day UNIX timestamp for newly created_at record, I am able to get record or sometimes I am not able to get records on both scenarios Is there any issue on API side ? Below is my query Endpoint: https://api.intercom.io/contacts/search /p>method: POSTBODY -> JSON format{  "query":{        "field": "created_at",        "operator": "=",        "value": "1619049600"  }}  docs linkhttps://developers.intercom.com/intercom-api-reference/reference#search-for-contacts/p>

I am trying to implement the Intercom API into my server side .NET Core application. I am using System.Net.Http Library to set this call up. The issue that I am running into is when I try to create a conversation using my code below I keep getting an error response stating "User Not Found" even though the same body being passed in works perfectly fine POSTMAN. Is there anything I am doing wrong here? ---------------------------------------------------------------------------------    public class Create   {       public FromObj From { get; set; }       public string Subject { get; set; }       public string Body { get; set; }   }    public class FromObj   {       public string Type { get; set; }       public string Id { get; set; }   } public async Task CreateConversationBlah()       {           using (var client = HttpClient)           {               client.DefaultRequestHeaders.Authorization =                   new AuthenticationHeaderValue("Bearer", "&lt