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2188 Topics
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Lance JNew Participant
posted in Mobile SDKs
Switching Intercom AppId without relaunch (Android)

I installed the Android Intercom SDK (version 8.2) following the instructions. My app has the ability to connect to our test/QA environment as well as our production environment. We have within Intercom 2 appIds, one for production and one for testing. After the user selects which environment they will be authenticated which at that time we call Intercom.Initialize(application, apiKey, appId). Depending on the environment this is the Ids for QA or Production. However in Android this switch does not occur and only uses the set of Ids it is first given on startup. Is it possible to switch within the app for Android. The iOS app works as expected and does switch between production and qa.

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User1061Connector
asked in API & Webhooks
We are creating conversations via the API to initiate a discussion thread with customer that are requesting a review of content they have submitted on our platform.

Currently, I add the "meta-data" of the content being reviewed as a note into the conversation. But it would be a lot better if I could move this into the sidebar. Is there a way to add meta-data into a conversation that is then automatically shown in the sidebar? Also it is a bit challenging since for various reasons customers might have multiple user IDs on intercom. We add all users (and their external ID) via Javascript on every request. But how do we best sync the intercom user ID back to our system, since the Intercom API always wants us to use their IDs and not our external IDs (which would be way more convenient).  Semi-related it is not very nice that we have to use IDs for things like teams and not just string identifier. This means we need to either fetch and cache this information or configure it, which is cumbersome, especially between the test and production intercom instances.

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Eric Fitz
Employee
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Cory BActive User
asked in Apps & Integrations
What's the best way to handle changing permissions for an existing app?

Hi team, We currently have an app that has about 50 installs. We're making some enhancements to the app and need to increase the number of required permissions.  What is the best way to go about this process? If we add more permissions, do the users who currently have the app installed need to reauthenticate? Thanks!Cory 

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PavanNew Participant
asked in API & Webhooks
Why are my users having to reauthenticate?

We use Intercom's Oauth to get the access token for our users(Dashworks). Recently we are getting 401s and user's had to re login(Access token was changed). Do the token's expire by design and is there a way to refresh them?

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Eric Fitz
Employee
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Team C12New Participant
asked in API & Webhooks
webhook events for company and contact udpates

Hello Team, I am using intercom webhook events to process the changes to objects. However, there is no topic for contact.updated or company.updated, https://developers.intercom.com/building-apps/docs/webhook-model Without these topics, we have to run jobs to fetch the updates. Is there an alternate solution, or i am missing something

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Eric Fitz
Employee
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Priya NNew Participant
asked in API & Webhooks
contacts/search API sometimes does not return output for query filter ?

I am using contact/search API with query using created_at filter. My question is, when I query the record using created_at filter for newly created record and I am not getting records. but when I query the record using previous day UNIX timestamp for newly created_at record, I am able to get record or sometimes I am not able to get records on both scenarios Is there any issue on API side ? Below is my query Endpoint: https://api.intercom.io/contacts/search /p>method: POSTBODY -> JSON format{  "query":{        "field": "created_at",        "operator": "=",        "value": "1619049600"  }}  docs linkhttps://developers.intercom.com/intercom-api-reference/reference#search-for-contacts/p>

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User1111New Participant
asked in API & Webhooks
Intercom API keeps returning User NOT FOUND error

I am trying to implement the Intercom API into my server side .NET Core application. I am using System.Net.Http Library to set this call up. The issue that I am running into is when I try to create a conversation using my code below I keep getting an error response stating "User Not Found" even though the same body being passed in works perfectly fine POSTMAN. Is there anything I am doing wrong here? ---------------------------------------------------------------------------------    public class Create   {       public FromObj From { get; set; }       public string Subject { get; set; }       public string Body { get; set; }   }    public class FromObj   {       public string Type { get; set; }       public string Id { get; set; }   } public async Task CreateConversationBlah()       {           using (var client = HttpClient)           {               client.DefaultRequestHeaders.Authorization =                   new AuthenticationHeaderValue("Bearer", "&lt

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Eric Fitz
Employee
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AJ ONew Participant
asked in Apps & Integrations
How do I debug Push Notifications?

The push notification sends successfully on Android (Firebase setup)on iOs the notification is marked Sent and Received on Intercom but literally nothing happens on the device - logging or display-wise. Where would I attempt to extract information on why it's failing?

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Alex B14New Participant
asked in Settings, Security & Permissions
Is it possible to get 2 test workspaces?

We have 2 pre-prod environments, so we would need 2 test workspaces to match

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Roy
Top Expert ✨
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User1111New Participant
asked in API & Webhooks
How to add/update title to a conversation from the intercom api

So I have been following the document related to intercom api and was able to add a new conversation with body using the api. However, I am also trying to assign a conversation title along with some of my tags during the creation process but it does not seem to be reading those properties during creation. I tried the PUT endpoint after the conversation was created to update those fields but they do not seem to make any updates either. Please let me know what the correct way to accomplish this?! Thanks in advance.

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Tony H11New Participant
asked in Settings, Security & Permissions
How can I fix an issue with teammates not receiving email invites from Intercom?

I have 6 support agents. They all use the same email platform (Google for Business). I sent new teammate invites to all 6 of them through Intercom. Three of my agents received the email and were able to get into the system. Three did not receive the invite. I've revoked and resent the invite countless times. I've verified that in "All Mail" there are zero emails showing up from Intercom. I even have the Google authentication set up and working with Intercom and that didn't fix the issue either. It's the strangest thing. We do not have any spam filtering or other anti-malware protection in place besides the standard GSuite protections and standard Microsoft Windows security. I reached out for help from Intercom Support last week and still haven't received a response. Is this company run by bots? HA! :)

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Lee ENew Participant
posted in Apps & Integrations
How can I use the Mailchimp integration without capturing email addresses?

How do I get around the following issue with Mailchimp integration. The email field in Mailchimp is required and I can't change this. "This list has required merge fields. Please update the list settings in Mailchimp and try again." I am getting the following error. I am trying to correct but I just can't as my lists in mailchimp require the email. Can anyone help? You may see the following error when saving your Mailchimp settings:"This list has required merge fields. Please update the list settings in Mailchimp and try again."This means your Mailchimp list has one or more required merge fields which cannot be captured by the Mailchimp Subscribe app. To use this list, update the list settings in Mailchimp, so there are no required fields.

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Eric Fitz
Employee
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HillelNew Participant
posted in Apps & Integrations
We want to interact with a chat bot using your API. How do we do this?

We want to interact with a chat bot using your API. How do we do this?

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Eric Fitz
Employee
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HillelNew Participant
asked in Apps & Integrations
Using conversation API how can a custom bot reply to a user?

Using conversation API how can a custom bot reply to a user?

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Roy
Top Expert ✨
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User1012New Participant
asked in Apps & Integrations
How to reset the Canvas Kit Submit Flow

Hi guys, wondering what the easiest way is to reset the flow after a button with type: "submit". When submitted a reset button should appear to go it's initial state.  Any idea? Francis from videosupport.io

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Andrea CConnector
asked in API & Webhooks
Is it possible to change a contact's "external_id" via the API?

As far as I understand the "external_id" represent the "User id" we see in a user's or lead's profile.Is it possible to change a contact's "external_id" with a "PUT /contacts/<id>"?I tried but it doesn't seem to work. I can change other properties like "email" just fine, but "external_id" doesn't change in the contact model in the response to the call, despite the status code being "200 OK".Is there any other way to change the "user_id" of a contact otherwise?

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Roy
Top Expert ✨
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Philippe LNew Participant
asked in Apps & Integrations
Send Stripe data to our user instead of the billing email contact

We use the Stripe Intercom App.We use Stripe customer portal.In our flow, users first signup in our application for a free trial and if they convert, they will enter their payment info in the Stripe customer portal. In the Stripe customer portal, users have to enter a billing contact email which is often different than the login email in our application.As a result , the Stripe Intercom integration create a new user (billing user) with the billing contact email and the Stripe signup details are not sent to the actual user in our application. Is there a way to have Stripe send the signup details to the actual user email?

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Roy
Top Expert ✨
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Tech T11New Participant
asked in Mobile SDKs
Crash with ShimmerFrameLayout

Some of our users are getting this error: ShimmerFrameLayout.java line 157com.facebook.shimmer.ShimmerFrameLayout.dispatchDraw Fatal Exception: java.lang.RuntimeExceptionCanvas: trying to draw too large(108387312bytes) bitmap.keyboard_arrow_upandroid.graphics.RecordingCanvas.throwIfCannotDraw (RecordingCanvas.java:280)arrow_drop_downandroid.view.ViewGroup.dispatchDraw (ViewGroup.java:4152)arrow_rightcom.facebook.shimmer.ShimmerFrameLayout.dispatchDraw (ShimmerFrameLayout.java:157)android.view.View.draw (View.java:21485)arrow_drop_downcom.android.internal.os.ZygoteInit.main (ZygoteInit.java:941) This happens with Intercom.client().displayMessenger()

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Eric Fitz
Employee
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AdriánNew Participant
asked in API & Webhooks
Is it possible to open a post from a JavaScript call?

Hello! How's it going? 😎  According to this doc: https://developers.intercom.com/installing-intercom/docs/intercom-javascript you can start out a tour, using, for example: Intercom('startTour', 123); Also, you can open a message with a pre-populated text, like this: Intercom('showNewMessage', 'pre-populated content'); Is it possible to open a post from a JavaScript call in a similar way? Thanks! 

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Roy
Top Expert ✨
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User1062New Participant
asked in Apps & Integrations
How can we duplicate messages and still have the inserted app at the initial state?

Hi team, I'm not sure if this is a bug or not, but doesn't looks like the correct behavior to me. So, we're building the integration with Intercom utilizing the Canvas Kit. We followed the tutorial on your site but found 1 quirk when trying to duplicate a message that contains the app. The state seems to share across different messages for the same user. To illustrate the problem,I first create a new message with app inserted and target only myself (for testing).When I log in as a target user I can see the app and I can interact with the app. Which cause the canvas to changeI now duplicate that message. I could event modify the content a bit, but leave the inserted app untouched. And send the message.After I refresh my app (with the same user) I got a new message but the canvas state remained the same as the previous message. But I expect to be able to interact with the canvas.Hope you can shed some light on this. But this doesn't looks like the behavior I'm expecti

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Jean BConnector
asked in API & Webhooks
Can I build my own Messenger UI using Intercom's API?

Building a custom messenger UI on top of the Intercom API. Are there developers with similar experience to share feedback? Limitations and difficulties?

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Roy
Top Expert ✨
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User1052New Participant
asked in Intercom Community
Can Intercom be used as a CRM for a small startup with one or two Sales reps?

I can't seem to figure out what makes Intercom NOT a CRM at this point. By boss (CEO), wants me to find us a good CRM, but honestly, I am not sure we need one so long as we have enough Intercom features. Can anyone explain to be the main differences between Intercom and a full CRM platform?

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MykhayloActive User
asked in API & Webhooks
Documentation and code samples are not aligned. What is the right one?

Documentation in many places is not updated and it is not aligned with the code snippets. For example, the section for Custom attributes:https://developers.intercom.com/intercom-api-reference/reference#section-request-body-parameters/p>In request body parameters, 'model' property is understood as a mandatory one. On the other hand, in CURL code snippet, it is missing, instead there is another one, not mentioned in a description, 'company'. "data_type" property in the code snippet has "options" value, which is not listed in the documentation on the left side. Also, phrase "Provide a set of hashes..." sounds odd, hash is mostly understood as non-readable representation of the input value, got from the transformation of the input value. From the context we can get a feeling that we just need to provide a set of text key/value pairs. Overall, the right working code can be get only from the test and trials, which is not very efficient, and can

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MykhayloActive User
asked in API & Webhooks
Custom Data Attribute Can Not Be Updated Through UI?

I did not find it in the documentation, but it seems that we can not add values to our custom attributes in UI Admin?I tested it with Intercom 2.3:create a custom attribute using https://api.intercom.io/data_attributes/li>I had ui_writable property set to true in my request. I also tried to modify the attribute by sending "update request" with ui_writable = truestill in the UI I can not assign any value to the new attribute. Could you please help with that? Is it a limitation of custom attributes? Can they be edited in UI?

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Sara TNew Participant
asked in Apps & Integrations
Can I create Salesforce tasks from Intercom conversations automatically?

Hi there! I'd like to ask what kind of automated rules we could set to send Salesforce tasks automatically? The problem is that if we do it manually during the chat conversation, SF only sends a snippet of the conversation in the task. The full conversation transfer to SF only as its done automatically. So the question is what kind of solutions there is to trigger the app automatically during conversation as it's handled by the team, so that the whole conversation would transfer to SF? Any tips for this?

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