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2181 Topics
I
Inter C12New Participant
posted in Intercom Community
What is the Bookmarks section for?

What is the Bookmarks section for, and how do I add content to this section?

500
I
I
Inter C12New Participant
posted in Intercom Community
How many community levels are there within Interconnected?

I saw that there are community levels within Interconnected. How many levels are there?

90
I
I
Inter C12New Participant
posted in Intercom Community
How do I earn points in Interconnected?

How can I earn points in Interconnected and move up the community levels?

90
I
T
Super User ✨
TithoSuper User ✨
posted in Messenger Security
Messenger Tips

Messenger TipsProbably obvious and a well known approach but we rely on the Messenger message types to drive engagement for diff types of messages; Chat: when we want to get customers to engage to pick up a convo and drive adoption - now partnered with reso-bots and FAQ answers. Posts: when we generally do not want responses but want to drive action or share info Badge; Low priority (not time sensitive) and impact (no action or impact to services) engagement that is shared as an FYI - the benefit of these is they can queue up and increase count and can be opened later. This allows for ongoing and continuous engagement without impacting customer journey  Snippet; Low/Medium priority, and impact where action is required - where part of the message is visible with indicators of what to do so attention is grabbed. Often paired with event or page targeting Show Full; When there is high priority and impact, immediate action or attention required - often partnered with large format to take ov

360
Eric Fitz
Employee
I
Inter C12New Participant
asked in Apps & Integrations
Why is my Facebook integration not working?

My integration with Facebook isn’t working, what can I do to fix it?

600
Eric Fitz
Employee
I
Inter C12New Participant
asked in Apps & Integrations
What’s wrong with my Salesforce integration?

I can’t connect Intercom to Salesforce using the app, what’s wrong?

490
Eric Fitz
Employee
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